Click here to close now.




















Welcome!

News Feed Item

e-CRM from E-SoftSys generates over 200,000 leads for Top Self Storage Operators in 2013

BLUE BELL, Pa., Jan. 23, 2014 /PRNewswire-iReach/ -- E-SoftSysTM, developer of Self Storage ManagerTM – one of the leading management software programs for the self-storage industry, announced today that their e-CRM application,an advanced Customer Relationship Management module has generated over 200,000 leads in 2013 through Inquiries and Reservations for the Top Operators in the self-storage industry, who currently use E-SoftSys products. E-SoftSys e-CRM application is currently used by several multi-facility operators in USA and Canada.

(Photo: http://photos.prnewswire.com/prnh/20140123/MN51097)

A-1 Self Storage, one of the top operators with over 40 facilities in California has been using the e-CRM module from E-SoftSys for over 4 years. According to Brian Caster, CEO of A-1 Self Storage, "We have cut payroll in the sales center by over 20% due to the increased efficiencies of the CRM.  2013 was the 4th year in a row payroll has gone down while the call volume has gone up each year.   Eliminating the need to manually track phone calls as well as the need to manually maintain availability and price list reports enabled us to eliminate one full time call center agent.  It also makes the agents more efficient on the phone since the information is more quickly available to them when the phone rings. We are now able to track most of our marketing spend based on DID numbers coming in to the call center that are captured by the e-CRM module.  As a result, we have cut and/or re-allocated a significant number of advertising dollars. It is probably fair to say a 20% overall savings in marketing expenses due to the ability to track the ad source for each lead and another 30% of marketing dollars redeployed in to different areas. The thing that has helped the most in selling units is the improved communication between the call center, the stores and the customer which has led to improved response times and better follow up.  In addition, the area managers can now check the status of leads and the follow up process from their desk (or Ipad) in real time so the audit process is much more efficient. Bottomline: Payroll Costs are down by 20%, call volume is up, cost per lead is down by over 20%, better conversion ratios and less discounts offered."

According to Kat Shenoy, President and CEO of E-SoftSys, "When we first started evaluating CRM application options for the self-storage industry over 7 years ago, we quickly realized that while there were several 'off the shelf' CRM packages available, most of those applications did not meet the needs of the self-storage industry. Even if a storage operator chose to implement one of those packages, it required large amounts of customization at huge costs to make the application fit their needs.  That is when we decided on a different approach and developed a comprehensive CRM package from the ground up to meet the unique requirements of multi-facility storage operators. We are extremely happy with the huge success of our e-CRM module, which is assisting our clients to reduce costs and increase revenue. Implementing a Customer Relationship Management application is a must for every multi-facility operator, if the objective is to reduce the cost per lead and to manage each incoming lead through conversion to rental, with the least number of resources. Our e-CRM module allows storage operators to track and manage larger number of leads with less people, while providing quick access to customer info, pricing details, specials and unit availability. The e-CRM module also provides the ability to track leads from various sources and measure the ROI on each advertisement campaign. Additionally, with the e-CRM module our clients are also able to quickly handle any customer related incidents and provide better customer service, which in turn has led to increase in customer retention and higher occupancy levels."

About E-SoftSys

E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager Comprehensive management software for single and multi-facility operators; e-CRM Fully integrated Customer Relationship Management module with interfaces to leading phone systems and an optional Call Tracker interface to capture valuable statistics including lead to rental conversion ratios, cost per lead etc.; Other Modules INSOMNIACTM Kiosk, Online Reservations, Rentals & Payments, QlikViewTM Business Intelligence and Analytics, Mobile Website, XPS Integration, G5 Integration, iPadTM/Tablet-based Site Audit and Walk Through module etc.; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations; Training Videos Over 300 Training Videos are available to customers, where a customer can choose any function or report in Self Storage Manager or e-CRM and get instant training on that topic.

Media Contact: Mike Giri, E-SoftSys, (800) 469-1740, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE E-SoftSys

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Providing the needed data for application development and testing is a huge headache for most organizations. The problems are often the same across companies - speed, quality, cost, and control. Provisioning data can take days or weeks, every time a refresh is required. Using dummy data leads to quality problems. Creating physical copies of large data sets and sending them to distributed teams of developers eats up expensive storage and bandwidth resources. And, all of these copies proliferating...
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with ...
The Cloud industry has moved from being more than just being able to provide infrastructure and management services on the Cloud. Enter a new era of Cloud computing where monetization’s services through the Cloud are an essential piece of strategy to feed your organizations bottom-line, your revenue and Profitability. In their session at 16th Cloud Expo, Ermanno Bonifazi, CEO & Founder of Solgenia, and Ian Khan, Global Strategic Positioning & Brand Manager at Solgenia, discussed how to easily o...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. The DevOps approach is a way to increase business agility through collaboration, communication, and integration across different teams in the IT organization. In his session at DevOps Summit, Chris Van Tuin, Chief Technologist for the Western US at Red Hat, will discuss: The acceleration of application delivery for the business with DevOps
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, S...
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...