Welcome!

News Feed Item

e-CRM from E-SoftSys generates over 200,000 leads for Top Self Storage Operators in 2013

BLUE BELL, Pa., Jan. 23, 2014 /PRNewswire-iReach/ -- E-SoftSysTM, developer of Self Storage ManagerTM – one of the leading management software programs for the self-storage industry, announced today that their e-CRM application,an advanced Customer Relationship Management module has generated over 200,000 leads in 2013 through Inquiries and Reservations for the Top Operators in the self-storage industry, who currently use E-SoftSys products. E-SoftSys e-CRM application is currently used by several multi-facility operators in USA and Canada.

(Photo: http://photos.prnewswire.com/prnh/20140123/MN51097)

A-1 Self Storage, one of the top operators with over 40 facilities in California has been using the e-CRM module from E-SoftSys for over 4 years. According to Brian Caster, CEO of A-1 Self Storage, "We have cut payroll in the sales center by over 20% due to the increased efficiencies of the CRM.  2013 was the 4th year in a row payroll has gone down while the call volume has gone up each year.   Eliminating the need to manually track phone calls as well as the need to manually maintain availability and price list reports enabled us to eliminate one full time call center agent.  It also makes the agents more efficient on the phone since the information is more quickly available to them when the phone rings. We are now able to track most of our marketing spend based on DID numbers coming in to the call center that are captured by the e-CRM module.  As a result, we have cut and/or re-allocated a significant number of advertising dollars. It is probably fair to say a 20% overall savings in marketing expenses due to the ability to track the ad source for each lead and another 30% of marketing dollars redeployed in to different areas. The thing that has helped the most in selling units is the improved communication between the call center, the stores and the customer which has led to improved response times and better follow up.  In addition, the area managers can now check the status of leads and the follow up process from their desk (or Ipad) in real time so the audit process is much more efficient. Bottomline: Payroll Costs are down by 20%, call volume is up, cost per lead is down by over 20%, better conversion ratios and less discounts offered."

According to Kat Shenoy, President and CEO of E-SoftSys, "When we first started evaluating CRM application options for the self-storage industry over 7 years ago, we quickly realized that while there were several 'off the shelf' CRM packages available, most of those applications did not meet the needs of the self-storage industry. Even if a storage operator chose to implement one of those packages, it required large amounts of customization at huge costs to make the application fit their needs.  That is when we decided on a different approach and developed a comprehensive CRM package from the ground up to meet the unique requirements of multi-facility storage operators. We are extremely happy with the huge success of our e-CRM module, which is assisting our clients to reduce costs and increase revenue. Implementing a Customer Relationship Management application is a must for every multi-facility operator, if the objective is to reduce the cost per lead and to manage each incoming lead through conversion to rental, with the least number of resources. Our e-CRM module allows storage operators to track and manage larger number of leads with less people, while providing quick access to customer info, pricing details, specials and unit availability. The e-CRM module also provides the ability to track leads from various sources and measure the ROI on each advertisement campaign. Additionally, with the e-CRM module our clients are also able to quickly handle any customer related incidents and provide better customer service, which in turn has led to increase in customer retention and higher occupancy levels."

About E-SoftSys

E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager Comprehensive management software for single and multi-facility operators; e-CRM Fully integrated Customer Relationship Management module with interfaces to leading phone systems and an optional Call Tracker interface to capture valuable statistics including lead to rental conversion ratios, cost per lead etc.; Other Modules INSOMNIACTM Kiosk, Online Reservations, Rentals & Payments, QlikViewTM Business Intelligence and Analytics, Mobile Website, XPS Integration, G5 Integration, iPadTM/Tablet-based Site Audit and Walk Through module etc.; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations; Training Videos Over 300 Training Videos are available to customers, where a customer can choose any function or report in Self Storage Manager or e-CRM and get instant training on that topic.

Media Contact: Mike Giri, E-SoftSys, (800) 469-1740, [email protected]

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE E-SoftSys

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
With more than 30 Kubernetes solutions in the marketplace, it's tempting to think Kubernetes and the vendor ecosystem has solved the problem of operationalizing containers at scale or of automatically managing the elasticity of the underlying infrastructure that these solutions need to be truly scalable. Far from it. There are at least six major pain points that companies experience when they try to deploy and run Kubernetes in their complex environments. In this presentation, the speaker will d...
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
When building large, cloud-based applications that operate at a high scale, it's important to maintain a high availability and resilience to failures. In order to do that, you must be tolerant of failures, even in light of failures in other areas of your application. "Fly two mistakes high" is an old adage in the radio control airplane hobby. It means, fly high enough so that if you make a mistake, you can continue flying with room to still make mistakes. In his session at 18th Cloud Expo, Le...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
As Cybric's Chief Technology Officer, Mike D. Kail is responsible for the strategic vision and technical direction of the platform. Prior to founding Cybric, Mike was Yahoo's CIO and SVP of Infrastructure, where he led the IT and Data Center functions for the company. He has more than 24 years of IT Operations experience with a focus on highly-scalable architectures.
CI/CD is conceptually straightforward, yet often technically intricate to implement since it requires time and opportunities to develop intimate understanding on not only DevOps processes and operations, but likely product integrations with multiple platforms. This session intends to bridge the gap by offering an intense learning experience while witnessing the processes and operations to build from zero to a simple, yet functional CI/CD pipeline integrated with Jenkins, Github, Docker and Azure...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Dhiraj Sehgal works in Delphix's product and solution organization. His focus has been DevOps, DataOps, private cloud and datacenters customers, technologies and products. He has wealth of experience in cloud focused and virtualized technologies ranging from compute, networking to storage. He has spoken at Cloud Expo for last 3 years now in New York and Santa Clara.
Enterprises are striving to become digital businesses for differentiated innovation and customer-centricity. Traditionally, they focused on digitizing processes and paper workflow. To be a disruptor and compete against new players, they need to gain insight into business data and innovate at scale. Cloud and cognitive technologies can help them leverage hidden data in SAP/ERP systems to fuel their businesses to accelerate digital transformation success.
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure ...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.