|By Business Wire||
|January 23, 2014 11:36 AM EST||
Convergys Corporation (NYSE: CVG), the global leader in customer management , today announced it has, for the third consecutive year, been positioned by Gartner in the Leaders Quadrant of the Magic Quadrant for Customer Management Contact Center BPO1.
For the purpose of this Market Quadrant research, Gartner assesses service providers with comprehensive CM contact center BPO services. Gartner places firms in four quadrants along two axes –ability to execute and completeness of vision. The highest evaluation for both execution and vision places a firm in the Leaders Quadrant.
“Convergys is honored to be placed in the Leaders Quadrant for the third year in a row,” Convergys President and Chief Executive Officer Andrea Ayers said. “We believe it is a testament to the hard work of our talented team across the globe, and our commitment to investing in the capabilities and markets that matter to our clients.”
About Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our over 82,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
1 Gartner, Inc., “Magic Quadrant for Customer Management Contact Center BPO,” by TJ Singh, December 24, 2013.
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