Welcome!

News Feed Item

Gainsight Creates Customer Success Influencers Community and Launches Online Resource Center to Evangelize Customer Success Best Practices

Malcolm Gladwell to Keynote Pulse 2014, Customer Success Industry's Annual Conference

MOUNTAIN VIEW, CA -- (Marketwired) -- 01/23/14 -- Gainsight, the leading Customer Success Management solution, today introduced the Customer Success Influencers (CSI) Community, an elite group of Customer Success Management experts from Adobe EchoSign, Marketo, Xactly and many other leading companies, brought together to develop and share best practices for the emerging industry. Gainsight also today launched the Customer Success Resource Center, the industry's first and only online destination site for customer success best practices. The Resource Center will give customer success professionals a unique opportunity to learn industry tips and tricks directly from recognized experts in their field. As the customer success movement gains momentum, Gainsight announced that celebrated business luminary Malcolm Gladwell will keynote Pulse 2014, the esteemed annual conference dedicated to customer success.

"The nascent Customer Success category is rapidly expanding in both practice and recognition. It is playing a fundamental role in the success of today's largest companies," said Dan Steinman, Chief Customer Officer, Gainsight. "Crucial questions are being asked about customer success, and finding someone to turn to for answers -- the right answers -- can prove challenging. We have built a community where these conversations can happen easily, where anyone can learn about sanctioned best practices from recognized Customer Success Management experts. We're excited to pave the path and look forward to witnessing the rapid growth and evolution of this community."

Industry Experts Form Alliance to Shape the Future of Customer Success
As more and more businesses are developing a customer success strategy, the need to create and curate industry best practices has become paramount. The Customer Success Influencers (CSI) Community pools the collective experiences and learnings from leading customer success experts into a continual stream of fresh content on Gainsight's Customer Success Resource Center. The experts are also advising and participating in Pulse 2014, the annual conference dedicated to all things customer success.

"The Customer Success Influencers' mandate to drive thought leadership and best practices around customer success will help practitioners improve their companies' bottom lines in the subscription economy. By sharing our experiences and perspectives, we will not only learn from each other, but also help enable innovative companies who are looking to become experts in delivering customer success," said Amanda Schmidt of Adobe EchoSign. "I'm honored to be part of this group of influential industry experts and look forward to making an impact with our collaboration on shaping customer success outcomes for legions of companies."

The Customer Success Influencers will be involved with:

  • Contributed Articles. Each week, two articles will be published from the community on Gainsight's Customer Success Resource Center covering a variety of foundational topics, such as "How to Structure a Customer Success Management Team," "How to Compensate Your Customer Success Managers," and more.
  • Speaking Engagements. A range of speaking opportunities at both live and online events will be offered to Customer Success Influencers in order for them to share their experiences, advice and perspectives with the growing community.
  • Trusted Advisory on Pulse. Last year was the inaugural debut of Pulse, the Customer Success industry's first conference, which drew in over 300 attendees and speakers including Geoffrey Moore, Aaron Levie, Tien Tzuo and others. This year, for Pulse 2014, Gainsight has actively engaged the Customer Success Influencers to advise on the direction and content of the event as well as participate by speaking or leading key breakout sessions.

Online Destination Site for Customer Success Best Practices
The Gainsight Customer Success Resource Center offers the first and only online destination for all things related to customer success education. Customer success professionals now have a place to go to learn core principles, such as how to structure a Quarterly Business Review or measure customer health, and CEOs have a place to go to learn how to build a Customer Success team and what to look for in that critical VP Customer Success hire.

The center's curated content collects experiences and best practices from the most prolific leaders in customer success today, and includes articles, webinars, infographics, videos and more. Readers will also have the ability to subscribe to Gainsight's weekly newsletter, Customer Success Beat, which summarizes all of the latest happenings in the Customer Success community, including career opportunities and upcoming events.

Premier Customer Success Event Attracts Industry Heavyweights
In its second year, Pulse 2014 will bring together the industry's leading innovators to discuss Customer Success strategies that can help companies proactively manage retention, reduce churn and identify up-sell opportunities within their customer base. Last year, Pulse set the bar high by attracting over 300 executives to San Francisco and reached over 3.6 million impressions on Twitter, marking the official kickoff of the Customer Success movement. This year, expectations will be exceeded, with Malcolm Gladwell keynoting the second annual Pulse Conference on May 13th and 14th at the Intercontinental Hotel in San Francisco.

"Pulse 2013 was the best conference of any kind that I have ever attended," said Josh Santos, director of Customer Success at Clarizen. "I will absolutely be there in 2014, even if my company doesn't pick up the tab."

At the forefront of a dramatic shift in the way organizations harness data to manage customer success, Gainsight has experienced a surge in companies -- including Angie's List, Castlight Health, Informatica and Marketo -- turning to Customer Success Management (CSM) and Gainsight as the foundation for building a customer-centric culture across their entire organizations. Designed to make Customer Success Management an integral part of how the entire enterprise operates, Gainsight delivers a 360 degree view into the health and engagement of an organization's customer base through existing data. Because Gainsight looks at all of the touchpoints in a customer relationship, not just individual attributes like product or feature usage or survey responses, users get a complete picture of each customer across the customer lifecycle.

For more information:

About Gainsight
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive Customer Success. The company's SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360 degrees view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie's List, Castlight Health, Marketo and Informatica are using Gainsight to help their customers succeed at www.gainsight.com.

Connect with Gainsight:
Blog: www.gainsight.com/blog
Twitter: www.twitter.com/GainsightHQ
Facebook: www.facebook.com/Gainsight

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
Get deep visibility into the performance of your databases and expert advice for performance optimization and tuning. You can't get application performance without database performance. Give everyone on the team a comprehensive view of how every aspect of the system affects performance across SQL database operations, host server and OS, virtualization resources and storage I/O. Quickly find bottlenecks and troubleshoot complex problems.
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
"Coalfire is a cyber-risk, security and compliance assessment and advisory services firm. We do a lot of work with the cloud service provider community," explained Ryan McGowan, Vice President, Sales (West) at Coalfire Systems, Inc., in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service. In his session at 19th Cloud Exp...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, sha...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, will discuss how AI can simplify cloud operations. He will cover the following topics: why clou...
CloudJumper, a Workspace as a Service (WaaS) platform innovator for agile business IT, has been recognized with the Customer Value Leadership Award for its nWorkSpace platform by Frost & Sullivan. The company was also featured in a new report(1) by the industry research firm titled, “Desktop-as-a-Service Buyer’s Guide, 2016,” which provides a comprehensive comparison of DaaS providers, including CloudJumper, Amazon, VMware, and Microsoft.
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"Qosmos has launched L7Viewer, a network traffic analysis tool, so it analyzes all the traffic between the virtual machine and the data center and the virtual machine and the external world," stated Sebastien Synold, Product Line Manager at Qosmos, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.