Welcome!

News Feed Item

Gainsight Creates Customer Success Influencers Community and Launches Online Resource Center to Evangelize Customer Success Best Practices

Malcolm Gladwell to Keynote Pulse 2014, Customer Success Industry's Annual Conference

MOUNTAIN VIEW, CA -- (Marketwired) -- 01/23/14 -- Gainsight, the leading Customer Success Management solution, today introduced the Customer Success Influencers (CSI) Community, an elite group of Customer Success Management experts from Adobe EchoSign, Marketo, Xactly and many other leading companies, brought together to develop and share best practices for the emerging industry. Gainsight also today launched the Customer Success Resource Center, the industry's first and only online destination site for customer success best practices. The Resource Center will give customer success professionals a unique opportunity to learn industry tips and tricks directly from recognized experts in their field. As the customer success movement gains momentum, Gainsight announced that celebrated business luminary Malcolm Gladwell will keynote Pulse 2014, the esteemed annual conference dedicated to customer success.

"The nascent Customer Success category is rapidly expanding in both practice and recognition. It is playing a fundamental role in the success of today's largest companies," said Dan Steinman, Chief Customer Officer, Gainsight. "Crucial questions are being asked about customer success, and finding someone to turn to for answers -- the right answers -- can prove challenging. We have built a community where these conversations can happen easily, where anyone can learn about sanctioned best practices from recognized Customer Success Management experts. We're excited to pave the path and look forward to witnessing the rapid growth and evolution of this community."

Industry Experts Form Alliance to Shape the Future of Customer Success
As more and more businesses are developing a customer success strategy, the need to create and curate industry best practices has become paramount. The Customer Success Influencers (CSI) Community pools the collective experiences and learnings from leading customer success experts into a continual stream of fresh content on Gainsight's Customer Success Resource Center. The experts are also advising and participating in Pulse 2014, the annual conference dedicated to all things customer success.

"The Customer Success Influencers' mandate to drive thought leadership and best practices around customer success will help practitioners improve their companies' bottom lines in the subscription economy. By sharing our experiences and perspectives, we will not only learn from each other, but also help enable innovative companies who are looking to become experts in delivering customer success," said Amanda Schmidt of Adobe EchoSign. "I'm honored to be part of this group of influential industry experts and look forward to making an impact with our collaboration on shaping customer success outcomes for legions of companies."

The Customer Success Influencers will be involved with:

  • Contributed Articles. Each week, two articles will be published from the community on Gainsight's Customer Success Resource Center covering a variety of foundational topics, such as "How to Structure a Customer Success Management Team," "How to Compensate Your Customer Success Managers," and more.
  • Speaking Engagements. A range of speaking opportunities at both live and online events will be offered to Customer Success Influencers in order for them to share their experiences, advice and perspectives with the growing community.
  • Trusted Advisory on Pulse. Last year was the inaugural debut of Pulse, the Customer Success industry's first conference, which drew in over 300 attendees and speakers including Geoffrey Moore, Aaron Levie, Tien Tzuo and others. This year, for Pulse 2014, Gainsight has actively engaged the Customer Success Influencers to advise on the direction and content of the event as well as participate by speaking or leading key breakout sessions.

Online Destination Site for Customer Success Best Practices
The Gainsight Customer Success Resource Center offers the first and only online destination for all things related to customer success education. Customer success professionals now have a place to go to learn core principles, such as how to structure a Quarterly Business Review or measure customer health, and CEOs have a place to go to learn how to build a Customer Success team and what to look for in that critical VP Customer Success hire.

The center's curated content collects experiences and best practices from the most prolific leaders in customer success today, and includes articles, webinars, infographics, videos and more. Readers will also have the ability to subscribe to Gainsight's weekly newsletter, Customer Success Beat, which summarizes all of the latest happenings in the Customer Success community, including career opportunities and upcoming events.

Premier Customer Success Event Attracts Industry Heavyweights
In its second year, Pulse 2014 will bring together the industry's leading innovators to discuss Customer Success strategies that can help companies proactively manage retention, reduce churn and identify up-sell opportunities within their customer base. Last year, Pulse set the bar high by attracting over 300 executives to San Francisco and reached over 3.6 million impressions on Twitter, marking the official kickoff of the Customer Success movement. This year, expectations will be exceeded, with Malcolm Gladwell keynoting the second annual Pulse Conference on May 13th and 14th at the Intercontinental Hotel in San Francisco.

"Pulse 2013 was the best conference of any kind that I have ever attended," said Josh Santos, director of Customer Success at Clarizen. "I will absolutely be there in 2014, even if my company doesn't pick up the tab."

At the forefront of a dramatic shift in the way organizations harness data to manage customer success, Gainsight has experienced a surge in companies -- including Angie's List, Castlight Health, Informatica and Marketo -- turning to Customer Success Management (CSM) and Gainsight as the foundation for building a customer-centric culture across their entire organizations. Designed to make Customer Success Management an integral part of how the entire enterprise operates, Gainsight delivers a 360 degree view into the health and engagement of an organization's customer base through existing data. Because Gainsight looks at all of the touchpoints in a customer relationship, not just individual attributes like product or feature usage or survey responses, users get a complete picture of each customer across the customer lifecycle.

For more information:

About Gainsight
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive Customer Success. The company's SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360 degrees view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie's List, Castlight Health, Marketo and Informatica are using Gainsight to help their customers succeed at www.gainsight.com.

Connect with Gainsight:
Blog: www.gainsight.com/blog
Twitter: www.twitter.com/GainsightHQ
Facebook: www.facebook.com/Gainsight

Media Contact
Bhava Communications for Gainsight
Holly Blakey
[email protected]
510-984-6474

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
In IT, we sometimes coin terms for things before we know exactly what they are and how they’ll be used. The resulting terms may capture a common set of aspirations and goals – as “cloud” did broadly for on-demand, self-service, and flexible computing. But such a term can also lump together diverse and even competing practices, technologies, and priorities to the point where important distinctions are glossed over and lost.
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
"Cloud computing is certainly changing how people consume storage, how they use it, and what they use it for. It's also making people rethink how they architect their environment," stated Brad Winett, Senior Technologist for DDN Storage, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
Detecting internal user threats in the Big Data eco-system is challenging and cumbersome. Many organizations monitor internal usage of the Big Data eco-system using a set of alerts. This is not a scalable process given the increase in the number of alerts with the accelerating growth in data volume and user base. Organizations are increasingly leveraging machine learning to monitor only those data elements that are sensitive and critical, autonomously establish monitoring policies, and to detect...
FinTechs use the cloud to operate at the speed and scale of digital financial activity, but are often hindered by the complexity of managing security and compliance in the cloud. In his session at 20th Cloud Expo, Sesh Murthy, co-founder and CTO of Cloud Raxak, showed how proactive and automated cloud security enables FinTechs to leverage the cloud to achieve their business goals. Through business-driven cloud security, FinTechs can speed time-to-market, diminish risk and costs, maintain continu...
CIOs and those charged with running IT Operations are challenged to deliver secure, audited, and reliable compute environments for the applications and data for the business. Behind the scenes these tasks are often accomplished by following onerous time-consuming processes and often the management of these environments and processes will be outsourced to multiple IT service providers. In addition, the division of work is often siloed into traditional "towers" that are not well integrated for cro...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
In his session at @ThingsExpo, Dr. Robert Cohen, an economist and senior fellow at the Economic Strategy Institute, presented the findings of a series of six detailed case studies of how large corporations are implementing IoT. The session explored how IoT has improved their economic performance, had major impacts on business models and resulted in impressive ROIs. The companies covered span manufacturing and services firms. He also explored servicification, how manufacturing firms shift from se...
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of bus...
For better or worse, DevOps has gone mainstream. All doubt was removed when IBM and HP threw up their respective DevOps microsites. Where are we on the hype cycle? It's hard to say for sure but there's a feeling we're heading for the "Peak of Inflated Expectations." What does this mean for the enterprise? Should they avoid DevOps? Definitely not. Should they be cautious though? Absolutely. The truth is that DevOps and the enterprise are at best strange bedfellows. The movement has its roots in t...
Learn how to solve the problem of keeping files in sync between multiple Docker containers. In his session at 16th Cloud Expo, Aaron Brongersma, Senior Infrastructure Engineer at Modulus, discussed using rsync, GlusterFS, EBS and Bit Torrent Sync. He broke down the tools that are needed to help create a seamless user experience. In the end, can we have an environment where we can easily move Docker containers, servers, and volumes without impacting our applications? He shared his results so yo...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...