|By Marketwired .||
|January 23, 2014 01:47 PM EST||
MOUNTAIN VIEW, CA -- (Marketwired) -- 01/23/14 -- Gainsight, the leading Customer Success Management solution, today introduced the Customer Success Influencers (CSI) Community, an elite group of Customer Success Management experts from Adobe EchoSign, Marketo, Xactly and many other leading companies, brought together to develop and share best practices for the emerging industry. Gainsight also today launched the Customer Success Resource Center, the industry's first and only online destination site for customer success best practices. The Resource Center will give customer success professionals a unique opportunity to learn industry tips and tricks directly from recognized experts in their field. As the customer success movement gains momentum, Gainsight announced that celebrated business luminary Malcolm Gladwell will keynote Pulse 2014, the esteemed annual conference dedicated to customer success.
"The nascent Customer Success category is rapidly expanding in both practice and recognition. It is playing a fundamental role in the success of today's largest companies," said Dan Steinman, Chief Customer Officer, Gainsight. "Crucial questions are being asked about customer success, and finding someone to turn to for answers -- the right answers -- can prove challenging. We have built a community where these conversations can happen easily, where anyone can learn about sanctioned best practices from recognized Customer Success Management experts. We're excited to pave the path and look forward to witnessing the rapid growth and evolution of this community."
Industry Experts Form Alliance to Shape the Future of Customer Success
As more and more businesses are developing a customer success strategy, the need to create and curate industry best practices has become paramount. The Customer Success Influencers (CSI) Community pools the collective experiences and learnings from leading customer success experts into a continual stream of fresh content on Gainsight's Customer Success Resource Center. The experts are also advising and participating in Pulse 2014, the annual conference dedicated to all things customer success.
"The Customer Success Influencers' mandate to drive thought leadership and best practices around customer success will help practitioners improve their companies' bottom lines in the subscription economy. By sharing our experiences and perspectives, we will not only learn from each other, but also help enable innovative companies who are looking to become experts in delivering customer success," said Amanda Schmidt of Adobe EchoSign. "I'm honored to be part of this group of influential industry experts and look forward to making an impact with our collaboration on shaping customer success outcomes for legions of companies."
The Customer Success Influencers will be involved with:
- Contributed Articles. Each week, two articles will be published from the community on Gainsight's Customer Success Resource Center covering a variety of foundational topics, such as "How to Structure a Customer Success Management Team," "How to Compensate Your Customer Success Managers," and more.
- Speaking Engagements. A range of speaking opportunities at both live and online events will be offered to Customer Success Influencers in order for them to share their experiences, advice and perspectives with the growing community.
- Trusted Advisory on Pulse. Last year was the inaugural debut of Pulse, the Customer Success industry's first conference, which drew in over 300 attendees and speakers including Geoffrey Moore, Aaron Levie, Tien Tzuo and others. This year, for Pulse 2014, Gainsight has actively engaged the Customer Success Influencers to advise on the direction and content of the event as well as participate by speaking or leading key breakout sessions.
Online Destination Site for Customer Success Best Practices
The Gainsight Customer Success Resource Center offers the first and only online destination for all things related to customer success education. Customer success professionals now have a place to go to learn core principles, such as how to structure a Quarterly Business Review or measure customer health, and CEOs have a place to go to learn how to build a Customer Success team and what to look for in that critical VP Customer Success hire.
The center's curated content collects experiences and best practices from the most prolific leaders in customer success today, and includes articles, webinars, infographics, videos and more. Readers will also have the ability to subscribe to Gainsight's weekly newsletter, Customer Success Beat, which summarizes all of the latest happenings in the Customer Success community, including career opportunities and upcoming events.
Premier Customer Success Event Attracts Industry Heavyweights
In its second year, Pulse 2014 will bring together the industry's leading innovators to discuss Customer Success strategies that can help companies proactively manage retention, reduce churn and identify up-sell opportunities within their customer base. Last year, Pulse set the bar high by attracting over 300 executives to San Francisco and reached over 3.6 million impressions on Twitter, marking the official kickoff of the Customer Success movement. This year, expectations will be exceeded, with Malcolm Gladwell keynoting the second annual Pulse Conference on May 13th and 14th at the Intercontinental Hotel in San Francisco.
"Pulse 2013 was the best conference of any kind that I have ever attended," said Josh Santos, director of Customer Success at Clarizen. "I will absolutely be there in 2014, even if my company doesn't pick up the tab."
At the forefront of a dramatic shift in the way organizations harness data to manage customer success, Gainsight has experienced a surge in companies -- including Angie's List, Castlight Health, Informatica and Marketo -- turning to Customer Success Management (CSM) and Gainsight as the foundation for building a customer-centric culture across their entire organizations. Designed to make Customer Success Management an integral part of how the entire enterprise operates, Gainsight delivers a 360 degree view into the health and engagement of an organization's customer base through existing data. Because Gainsight looks at all of the touchpoints in a customer relationship, not just individual attributes like product or feature usage or survey responses, users get a complete picture of each customer across the customer lifecycle.
For more information:
- To receive updates and information about Pulse 2014: http://pulse.gainsight.com.
- Learn more about Gainsight's platform: http://www.gainsight.com/customer-success-products.
- Join Gainsight's growing team: http://www.gainsight.com/careers.
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive Customer Success. The company's SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360 degrees view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie's List, Castlight Health, Marketo and Informatica are using Gainsight to help their customers succeed at www.gainsight.com.
Bhava Communications for Gainsight
SYS-CON Events announced today that Isomorphic Software will exhibit at SYS-CON's [email protected] at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, high-productivity enterprise web applications for any device. SmartClient couples the industry’s broadest, deepest UI component set with a java server framework to deliver an end-...
May. 26, 2016 06:30 PM EDT Reads: 2,010
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
May. 26, 2016 06:30 PM EDT Reads: 2,491
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
May. 26, 2016 06:15 PM EDT Reads: 323
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
May. 26, 2016 06:15 PM EDT Reads: 2,313
Many banks and financial institutions are experimenting with containers in development environments, but when will they move into production? Containers are seen as the key to achieving the ultimate in information technology flexibility and agility. Containers work on both public and private clouds, and make it easy to build and deploy applications. The challenge for regulated industries is the cost and complexity of container security compliance. VM security compliance is already challenging, ...
May. 26, 2016 06:00 PM EDT Reads: 1,181
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
May. 26, 2016 06:00 PM EDT Reads: 1,751
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
May. 26, 2016 06:00 PM EDT Reads: 2,269
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
May. 26, 2016 06:00 PM EDT Reads: 1,861
Cloud computing changed data analytics for good. It enabled companies to drastically decrease resources and architecture previously assigned with business intelligence departments. It also enabled laymen to run advanced business analytics. Cloud was also the architecture of choice for storing and processing big data. Data piling is a continuous process, which is going to explode with emerging Internet of Things concept. Answer to this issue developers found in new concept called fog computing. ...
May. 26, 2016 05:30 PM EDT Reads: 1,906
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
May. 26, 2016 04:45 PM EDT Reads: 2,976
18th Cloud Expo, taking place June 7-9, 2016, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some...
May. 26, 2016 04:45 PM EDT Reads: 3,044
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
May. 26, 2016 04:30 PM EDT Reads: 1,858
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 18th International CloudExpo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
May. 26, 2016 04:30 PM EDT Reads: 2,216
SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a world...
May. 26, 2016 04:15 PM EDT Reads: 2,006
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
May. 26, 2016 04:15 PM EDT Reads: 373