|By Marketwired .||
|January 23, 2014 01:47 PM EST||
MOUNTAIN VIEW, CA -- (Marketwired) -- 01/23/14 -- Gainsight, the leading Customer Success Management solution, today introduced the Customer Success Influencers (CSI) Community, an elite group of Customer Success Management experts from Adobe EchoSign, Marketo, Xactly and many other leading companies, brought together to develop and share best practices for the emerging industry. Gainsight also today launched the Customer Success Resource Center, the industry's first and only online destination site for customer success best practices. The Resource Center will give customer success professionals a unique opportunity to learn industry tips and tricks directly from recognized experts in their field. As the customer success movement gains momentum, Gainsight announced that celebrated business luminary Malcolm Gladwell will keynote Pulse 2014, the esteemed annual conference dedicated to customer success.
"The nascent Customer Success category is rapidly expanding in both practice and recognition. It is playing a fundamental role in the success of today's largest companies," said Dan Steinman, Chief Customer Officer, Gainsight. "Crucial questions are being asked about customer success, and finding someone to turn to for answers -- the right answers -- can prove challenging. We have built a community where these conversations can happen easily, where anyone can learn about sanctioned best practices from recognized Customer Success Management experts. We're excited to pave the path and look forward to witnessing the rapid growth and evolution of this community."
Industry Experts Form Alliance to Shape the Future of Customer Success
As more and more businesses are developing a customer success strategy, the need to create and curate industry best practices has become paramount. The Customer Success Influencers (CSI) Community pools the collective experiences and learnings from leading customer success experts into a continual stream of fresh content on Gainsight's Customer Success Resource Center. The experts are also advising and participating in Pulse 2014, the annual conference dedicated to all things customer success.
"The Customer Success Influencers' mandate to drive thought leadership and best practices around customer success will help practitioners improve their companies' bottom lines in the subscription economy. By sharing our experiences and perspectives, we will not only learn from each other, but also help enable innovative companies who are looking to become experts in delivering customer success," said Amanda Schmidt of Adobe EchoSign. "I'm honored to be part of this group of influential industry experts and look forward to making an impact with our collaboration on shaping customer success outcomes for legions of companies."
The Customer Success Influencers will be involved with:
- Contributed Articles. Each week, two articles will be published from the community on Gainsight's Customer Success Resource Center covering a variety of foundational topics, such as "How to Structure a Customer Success Management Team," "How to Compensate Your Customer Success Managers," and more.
- Speaking Engagements. A range of speaking opportunities at both live and online events will be offered to Customer Success Influencers in order for them to share their experiences, advice and perspectives with the growing community.
- Trusted Advisory on Pulse. Last year was the inaugural debut of Pulse, the Customer Success industry's first conference, which drew in over 300 attendees and speakers including Geoffrey Moore, Aaron Levie, Tien Tzuo and others. This year, for Pulse 2014, Gainsight has actively engaged the Customer Success Influencers to advise on the direction and content of the event as well as participate by speaking or leading key breakout sessions.
Online Destination Site for Customer Success Best Practices
The Gainsight Customer Success Resource Center offers the first and only online destination for all things related to customer success education. Customer success professionals now have a place to go to learn core principles, such as how to structure a Quarterly Business Review or measure customer health, and CEOs have a place to go to learn how to build a Customer Success team and what to look for in that critical VP Customer Success hire.
The center's curated content collects experiences and best practices from the most prolific leaders in customer success today, and includes articles, webinars, infographics, videos and more. Readers will also have the ability to subscribe to Gainsight's weekly newsletter, Customer Success Beat, which summarizes all of the latest happenings in the Customer Success community, including career opportunities and upcoming events.
Premier Customer Success Event Attracts Industry Heavyweights
In its second year, Pulse 2014 will bring together the industry's leading innovators to discuss Customer Success strategies that can help companies proactively manage retention, reduce churn and identify up-sell opportunities within their customer base. Last year, Pulse set the bar high by attracting over 300 executives to San Francisco and reached over 3.6 million impressions on Twitter, marking the official kickoff of the Customer Success movement. This year, expectations will be exceeded, with Malcolm Gladwell keynoting the second annual Pulse Conference on May 13th and 14th at the Intercontinental Hotel in San Francisco.
"Pulse 2013 was the best conference of any kind that I have ever attended," said Josh Santos, director of Customer Success at Clarizen. "I will absolutely be there in 2014, even if my company doesn't pick up the tab."
At the forefront of a dramatic shift in the way organizations harness data to manage customer success, Gainsight has experienced a surge in companies -- including Angie's List, Castlight Health, Informatica and Marketo -- turning to Customer Success Management (CSM) and Gainsight as the foundation for building a customer-centric culture across their entire organizations. Designed to make Customer Success Management an integral part of how the entire enterprise operates, Gainsight delivers a 360 degree view into the health and engagement of an organization's customer base through existing data. Because Gainsight looks at all of the touchpoints in a customer relationship, not just individual attributes like product or feature usage or survey responses, users get a complete picture of each customer across the customer lifecycle.
For more information:
- To receive updates and information about Pulse 2014: http://pulse.gainsight.com.
- Learn more about Gainsight's platform: http://www.gainsight.com/customer-success-products.
- Join Gainsight's growing team: http://www.gainsight.com/careers.
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive Customer Success. The company's SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360 degrees view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie's List, Castlight Health, Marketo and Informatica are using Gainsight to help their customers succeed at www.gainsight.com.
Bhava Communications for Gainsight
In his session at @ThingsExpo, Lee Williams, a producer of the first smartphones and tablets, will talk about how he is now applying his experience in mobile technology to the design and development of the next generation of Environmental and Sustainability Services at ETwater. He will explain how M2M controllers work through wirelessly connected remote controls; and specifically delve into a retrofit option that reverse-engineers control codes of existing conventional controller systems so the...
Sep. 2, 2015 12:45 PM EDT Reads: 198
DevOps Summit, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development...
Sep. 2, 2015 12:45 PM EDT Reads: 1,551
While many app developers are comfortable building apps for the smartphone, there is a whole new world out there. In his session at @ThingsExpo, Narayan Sainaney, Co-founder and CTO of Mojio, will discuss how the business case for connected car apps is growing and, with open platform companies having already done the heavy lifting, there really is no barrier to entry.
Sep. 2, 2015 12:45 PM EDT Reads: 187
Moving an existing on-premise infrastructure into the cloud can be a complex and daunting proposition. It is critical to understand the benefits as well as the challenges associated with either a full or hybrid approach. In his session at 17th Cloud Expo, Richard Weiss, Principal Consultant at Pythian, will present a roadmap that can be leveraged by any organization to plan, analyze, evaluate and execute on a cloud migration solution. He will review the five major cloud transformation phases a...
Sep. 2, 2015 12:21 PM EDT
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome,” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
Sep. 2, 2015 12:15 PM EDT Reads: 408
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
Sep. 2, 2015 12:00 PM EDT Reads: 813
Akana has announced the availability of the new Akana Healthcare Solution. The API-driven solution helps healthcare organizations accelerate their transition to being secure, digitally interoperable businesses. It leverages the Health Level Seven International Fast Healthcare Interoperability Resources (HL7 FHIR) standard to enable broader business use of medical data. Akana developed the Healthcare Solution in response to healthcare businesses that want to increase electronic, multi-device acce...
Sep. 2, 2015 12:00 PM EDT Reads: 266
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises ar...
Sep. 2, 2015 12:00 PM EDT Reads: 1,560
Amazon and Google have built software-defined data centers (SDDCs) that deliver massively scalable services with great efficiency. Yet, building SDDCs has proven to be a near impossibility for ‘normal’ companies without hyper-scale resources. In his session at 17th Cloud Expo, David Cauthron, founder and chief executive officer of Nimboxx, will discuss the evolution of virtualization (hardware, application, memory, storage) and how commodity / open source hyper converged infrastructure (HCI) so...
Sep. 2, 2015 12:00 PM EDT Reads: 121
In today's digital world, change is the one constant. Disruptive innovations like cloud, mobility, social media, and the Internet of Things have reshaped the market and set new standards in customer expectations. To remain competitive, businesses must tap the potential of emerging technologies and markets through the rapid release of new products and services. However, the rigid and siloed structures of traditional IT platforms and processes are slowing them down – resulting in lengthy delivery ...
Sep. 2, 2015 11:45 AM EDT Reads: 616
The 3rd International WebRTC Summit, to be held Nov. 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 15th International Cloud Expo, 6th International Big Data Expo, 3rd International DevOps Summit and 2nd Internet of @ThingsExpo. WebRTC (Web-based Real-Time Com...
Sep. 2, 2015 11:45 AM EDT Reads: 1,546
In 2014, the market witnessed a massive migration to the cloud as enterprises finally overcame their fears of the cloud’s viability, security, etc. Over the past 18 months, AWS, Google and Microsoft have waged an ongoing battle through a wave of price cuts and new features. For IT executives, sorting through all the noise to make the best cloud investment decisions has become daunting. Enterprises can and are moving away from a "one size fits all" cloud approach. The new competitive field has ...
Sep. 2, 2015 11:45 AM EDT Reads: 105
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing thes...
Sep. 2, 2015 11:45 AM EDT
SYS-CON Events announced today the Containers & Microservices Bootcamp, being held November 3-4, 2015, in conjunction with 17th Cloud Expo, @ThingsExpo, and @DevOpsSummit at the Santa Clara Convention Center in Santa Clara, CA. This is your chance to get started with the latest technology in the industry. Combined with real-world scenarios and use cases, the Containers and Microservices Bootcamp, led by Janakiram MSV, a Microsoft Regional Director, will include presentations as well as hands-on...
Sep. 2, 2015 11:30 AM EDT Reads: 380
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding bu...
Sep. 2, 2015 11:30 AM EDT Reads: 1,627