Welcome!

News Feed Item

ADP Dealer Services Introduces "ADP Telephony in the Cloud," a Hosted Collaboration Solution Powered by Cisco

Integrated Voice, Video, Presence, Desktop Sharing and Chat for Automotive Dealerships, Delivered Through the Cloud

HOFFMAN ESTATES, IL -- (Marketwired) -- 01/24/14 -- ADP Dealer Services, Inc., a division of ADP® and a leading global technology solutions provider dedicated to helping dealerships drive measurable results across every area of their operation, introduced today ADP Telephony in the Cloud, a hosted collaboration solution, delivering voice, video, presence, desktop sharing and chat, delivered through the cloud for all users on any device: desk phone, mobile phone or tablet. ADP is the first service provider to create a hosted dealership collaboration solution that integrates with their own Dealer Management System (DMS) and Customer Relationship Management (CRM) system.

Based on Cisco technologies, ADP Telephony in the Cloud (ATC) allows ADP Dealer Services' clients to operate Unified Communications as a Service (UCaaS), including integrated voice, video, presence and mobility applications for compatible desktop and mobile devices. ADP is offering ATC on a per month/per user pricing model. Since ATC is deployed through the cloud, dealers are not burdened with the capital costs and additional equipment needed to meet the redundancy requirements, both of which are often associated with on-site solutions.

ATC features rich integrations with the ADP Drive DMS and ADP CRM, greatly enhancing dealership workflows.

"ADP Telephony in the Cloud is a new way of thinking about collaboration in an increasingly mobile world. Dealership employees using their personal mobile devices to contact customers has always been a challenging issue," says Dean Bergan, Division VP of Technology Solutions and Network Solutions at ADP Dealer Services. "ATC helps dealerships embrace employee mobile devices by giving them a solution that enhances mobility though turnkey managed communication, enabling collaboration for all employees."

ATC extends the benefits of cloud-based business services to an area that has always been the province of the traditional on-site phone system:

  • No large upfront capital expense is required - A simple monthly seat fee covers the cost of all standard, and most advanced, features, so dealers only pay upfront for telephones and any required network equipment.
  • ADP is responsible for all hardware and software upgrades - Dealers never again need to worry about regularly replacing expensive servers and obsolete versions of system software.
  • ATC provides utility service levels of reliability - Not only are all components of the ATC system redundant, even the Data Centers that provide the ATC service are redundant.

In addition to ATC's attractive feature and operational benefits, users can also take advantage of ADP's unique DMS and CRM integration applications.

A simple feature like ATC's screen pop can help employees view full customer information before they even pick up the phone and log the lead directly into ADP CRM. These screen pops of customer information can help employees increase productivity, while also delighting the customers. Additional options, like call recording and reporting, allow dealers to measure how efficiently calls are handled in ways that were not possible before. Workflow enhancements, like allowing Service Writers to create a prepopulated repair order with a single click, make information processing bottlenecks a thing of the past.

"Through the Cisco® Hosted Collaboration Solution, Cisco is enabling our partners to provide cloud-based solutions with unmatched levels of flexibility for their customers," said Richard McLeod, Cisco Senior Director, Worldwide Collaboration Channel Sales. "We look forward to continuing to work closely with ADP Dealer Services to ultimately assist their clients in deploying collaboration technologies that bring about a new way of working."

ADP will showcase ADP Telephony in the Cloud at the NADA Convention & Expo Booth #2953 on January 24-27 in New Orleans, LA.

About ADP
With more than $11 billion in revenues and more than 60 years of experience, ADP® (NASDAQ: ADP) serves approximately 620,000 clients in more than 125 countries. As one of the world's largest providers of business outsourcing and Human Capital Management solutions, ADP offers a wide range of human resource, payroll, talent management, tax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA). ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about ADP, visit the company's Web site at www.adp.com.

The ADP logo and ADP are registered trademarks of ADP, Inc. All other marks are the property of their respective owners. Copyright © 2014 ADP, Inc.

About Cisco
Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information on Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Media Contacts:
Michelle Benko
ADP Dealer Services
847.485.4389
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
"I focus on what we are calling CAST Highlight, which is our SaaS application portfolio analysis tool. It is an extremely lightweight tool that can integrate with pretty much any build process right now," explained Andrew Siegmund, Application Migration Specialist for CAST, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He expla...
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...
Cloud Expo | DXWorld Expo have announced the conference tracks for Cloud Expo 2018. Cloud Expo will be held June 5-7, 2018, at the Javits Center in New York City, and November 6-8, 2018, at the Santa Clara Convention Center, Santa Clara, CA. Digital Transformation (DX) is a major focus with the introduction of DX Expo within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive ov...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
DevOps promotes continuous improvement through a culture of collaboration. But in real terms, how do you: Integrate activities across diverse teams and services? Make objective decisions with system-wide visibility? Use feedback loops to enable learning and improvement? With technology insights and real-world examples, in his general session at @DevOpsSummit, at 21st Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, explored how leading organizations use data-driven DevOps to close th...
Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams. In his session at 22nd Cloud Expo | DXWorld Expo, Daniel Jones, CTO of EngineerBetter, will answer: How can we improve willpower and decrease technical debt? Is the present bias real? How can we turn it to our advantage? Can you increase a team’s effective IQ? How do DevOps & Product Teams increase empathy, and what impact does empath...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software. They hope to capture value from emerging technologies such as IoT, SDN, and AI. Ultimately, irrespective of the vertical, it is about deriving value from independent software applications participating in an ecosystem as one comprehensive solution. In his session at @ThingsExpo, Kausik Sridhar, founder and CTO of Pulzze Systems, discussed how given the magnitude of today's application ...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
There is a huge demand for responsive, real-time mobile and web experiences, but current architectural patterns do not easily accommodate applications that respond to events in real time. Common solutions using message queues or HTTP long-polling quickly lead to resiliency, scalability and development velocity challenges. In his session at 21st Cloud Expo, Ryland Degnan, a Senior Software Engineer on the Netflix Edge Platform team, will discuss how by leveraging a reactive stream-based protocol,...
Mobile device usage has increased exponentially during the past several years, as consumers rely on handhelds for everything from news and weather to banking and purchases. What can we expect in the next few years? The way in which we interact with our devices will fundamentally change, as businesses leverage Artificial Intelligence. We already see this taking shape as businesses leverage AI for cost savings and customer responsiveness. This trend will continue, as AI is used for more sophistica...