Welcome!

News Feed Item

ADP Dealer Services Introduces "ADP Telephony in the Cloud," a Hosted Collaboration Solution Powered by Cisco

Integrated Voice, Video, Presence, Desktop Sharing and Chat for Automotive Dealerships, Delivered Through the Cloud

HOFFMAN ESTATES, IL -- (Marketwired) -- 01/24/14 -- ADP Dealer Services, Inc., a division of ADP® and a leading global technology solutions provider dedicated to helping dealerships drive measurable results across every area of their operation, introduced today ADP Telephony in the Cloud, a hosted collaboration solution, delivering voice, video, presence, desktop sharing and chat, delivered through the cloud for all users on any device: desk phone, mobile phone or tablet. ADP is the first service provider to create a hosted dealership collaboration solution that integrates with their own Dealer Management System (DMS) and Customer Relationship Management (CRM) system.

Based on Cisco technologies, ADP Telephony in the Cloud (ATC) allows ADP Dealer Services' clients to operate Unified Communications as a Service (UCaaS), including integrated voice, video, presence and mobility applications for compatible desktop and mobile devices. ADP is offering ATC on a per month/per user pricing model. Since ATC is deployed through the cloud, dealers are not burdened with the capital costs and additional equipment needed to meet the redundancy requirements, both of which are often associated with on-site solutions.

ATC features rich integrations with the ADP Drive DMS and ADP CRM, greatly enhancing dealership workflows.

"ADP Telephony in the Cloud is a new way of thinking about collaboration in an increasingly mobile world. Dealership employees using their personal mobile devices to contact customers has always been a challenging issue," says Dean Bergan, Division VP of Technology Solutions and Network Solutions at ADP Dealer Services. "ATC helps dealerships embrace employee mobile devices by giving them a solution that enhances mobility though turnkey managed communication, enabling collaboration for all employees."

ATC extends the benefits of cloud-based business services to an area that has always been the province of the traditional on-site phone system:

  • No large upfront capital expense is required - A simple monthly seat fee covers the cost of all standard, and most advanced, features, so dealers only pay upfront for telephones and any required network equipment.
  • ADP is responsible for all hardware and software upgrades - Dealers never again need to worry about regularly replacing expensive servers and obsolete versions of system software.
  • ATC provides utility service levels of reliability - Not only are all components of the ATC system redundant, even the Data Centers that provide the ATC service are redundant.

In addition to ATC's attractive feature and operational benefits, users can also take advantage of ADP's unique DMS and CRM integration applications.

A simple feature like ATC's screen pop can help employees view full customer information before they even pick up the phone and log the lead directly into ADP CRM. These screen pops of customer information can help employees increase productivity, while also delighting the customers. Additional options, like call recording and reporting, allow dealers to measure how efficiently calls are handled in ways that were not possible before. Workflow enhancements, like allowing Service Writers to create a prepopulated repair order with a single click, make information processing bottlenecks a thing of the past.

"Through the Cisco® Hosted Collaboration Solution, Cisco is enabling our partners to provide cloud-based solutions with unmatched levels of flexibility for their customers," said Richard McLeod, Cisco Senior Director, Worldwide Collaboration Channel Sales. "We look forward to continuing to work closely with ADP Dealer Services to ultimately assist their clients in deploying collaboration technologies that bring about a new way of working."

ADP will showcase ADP Telephony in the Cloud at the NADA Convention & Expo Booth #2953 on January 24-27 in New Orleans, LA.

About ADP
With more than $11 billion in revenues and more than 60 years of experience, ADP® (NASDAQ: ADP) serves approximately 620,000 clients in more than 125 countries. As one of the world's largest providers of business outsourcing and Human Capital Management solutions, ADP offers a wide range of human resource, payroll, talent management, tax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA). ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about ADP, visit the company's Web site at www.adp.com.

The ADP logo and ADP are registered trademarks of ADP, Inc. All other marks are the property of their respective owners. Copyright © 2014 ADP, Inc.

About Cisco
Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information on Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Media Contacts:
Michelle Benko
ADP Dealer Services
847.485.4389
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Enterprises have forever faced challenges surrounding the sharing of their intellectual property. Emerging cloud adoption has made it more compelling for enterprises to digitize their content, making them available over a wide variety of devices across the Internet. In his session at 19th Cloud Expo, Santosh Ahuja, Director of Architecture at Impiger Technologies, will introduce various mechanisms provided by cloud service providers today to manage and share digital content in a secure manner....
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.