News Feed Item
Adapt Deploying All-in-One Unified Communications Software at Redstone Federal Credit Union; Signs Alliance Agreement with Consulting Subsidiary
|By Business Wire
|January 28, 2014 03:00 PM EST
Redstone Federal Credit Union (RFCU) has selected Adapt Telephony
Services, LLC, to configure, install and provide technical support for
the Interactive Intelligence Group Inc.'s (Nasdaq: ININ) contact center
and enterprise IP telephony software suite, Customer Interaction
Center® (CIC). The all-in-one unified communication platform will be
deployed by Adapt throughout RFCU’s organization.
RFCU has more than 350,000 members, 800 employees, 24 branch locations
across Alabama and assets of more than $3.5 billion. CIC’s capabilities
will upgrade the RFCU member services center by replacing an aging
Nortel enterprise telephony system with a single platform. RFCU no
longer will need to manage multiple standalone systems loosely
integrated from multiple vendors.
The selection of Adapt and its Interactive Intelligence solution over
alternative platforms was based upon the simplistic yet scalable
architecture found in CIC, says Harry Gunsallus, Redstone’s EVP/CIO and
President of Redstone Consulting Group. “CIC integrates in real time to
Redstone’s Open Solutions (now FiSERV) core Banking System,” he notes.
“We will be using multimedia queuing, recording, workforce management,
disaster recovery and the new Interaction Analyzer™ speech
analytics product to spot keywords and phrases spoken by our members,
score our agents and help them improve their everyday performance.
Beyond today, CIC’s flexibility will enable us to develop and deploy our
own applications and then sell those solutions through our consulting
Adapt has an extensive focus in the financial industry with more than 90
financial clients across 27 states. These institutions range in size
from $100 million in assets to over $8 billion.
Adapt, Redstone Consulting Group Sign Alliance Agreement
Additionally, Adapt and Redstone Consulting Group (RCG), a credit union
service organization (CUSO) and a wholly-owned subsidiary of RFCU, have
entered into a three-year joint venture. As part of the agreement, RCG
will introduce Adapt, the CIC solution from Interactive Intelligence and
Adapt custom applications to other financial institutions. Adapt’s
trained, certified sales engineering, implementation and project
management teams will be tapped for their expertise in improving the
user experience through all-in-one multi-channel communication. Adapt
will reciprocate where appropriate with prospective users with
recommendations involving products developed by Redstone Consulting
About Redstone Federal Credit Union (RFCU)
Redstone Federal Credit Union has more than $3.5 billion in assets and
more than 350,000 members, Redstone Federal Credit Union is the largest
member-owned financial institution in Alabama and one of the 25 largest
federal credit unions in the nation in terms of assets. Visit www.redfcu.org.
About Redstone Consulting Group (RCG)
Redstone Consulting Group, LLC (RCG, LLC), is a wholly owned subsidiary
(CUSO – Credit Union Service Organization) of Redstone Federal Credit
Union, based in Huntsville Alabama. RCG was founded in May 2012 with the
specific idea of taking Redstone developed, commercially viable
technology products and solutions to market. In addition to its current
partnership arrangement with Adapt, RCG also partners with Open
Solutions, Cubus Solutions, Fusion Risk Management, My Virtual Strongbox
and Vertifi. Visit www.redstoneconsultinggroup.org.
About Adapt Telephony Services, LLC
Adapt is one of the most highly honored resellers and systems
integrators in North America and delivers, develops, installs and
supports unified IP business communications. Adapt’s principal product
offering, the market-leading Interactive Intelligence all-in-one
multichannel software platform called Customer Interaction Center, is
optimized by trained, certified professionals spearheading application
development, system installation and support. Founded in 1997, Adapt has
produced contact center automation, enterprise IP telephony and business
process automation solutions at hundreds of client sites. The company is
headquartered in Oak Brook, Illinois, and has employees throughout the
U.S. They specialize in sales, development, systems engineering and
implementation, project management and technical product support. For
more information, visit www.teamadapt.com
or call (630) 468-7500.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of unified business communications solutions for contact center
automation, enterprise IP telephony, and business process automation.
The company's solutions, which can be deployed via an on-premise or
hosted model, include vertical-specific applications for insurance and
collections. Interactive Intelligence was founded in 1994 and has more
than 4,000 customers worldwide. The company is among Forbes’ 2011
Best Small Companies in America, and Software Magazine's 2011 Top
500 Global Software and Services Suppliers. It employs approximately
1,000 people and is headquartered in Indianapolis, Indiana. The company
has offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be reached
at (317) 872-3000 or [email protected].
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications.
In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability.
Aug. 24, 2016 08:00 AM EDT Reads: 1,788
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location.
With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 24, 2016 08:00 AM EDT Reads: 3,802
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Aug. 24, 2016 07:45 AM EDT Reads: 2,045
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications.
Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
Aug. 24, 2016 07:15 AM EDT Reads: 1,774
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value.
In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Aug. 24, 2016 07:15 AM EDT Reads: 1,634
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Aug. 24, 2016 07:00 AM EDT Reads: 1,721
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Aug. 24, 2016 05:00 AM EDT Reads: 2,043
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office.
Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Aug. 24, 2016 04:30 AM EDT Reads: 2,163
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Aug. 24, 2016 03:30 AM EDT Reads: 2,903
Akana has announced the availability of version 8 of its API Management solution. The Akana Platform provides an end-to-end API Management solution for designing, implementing, securing, managing, monitoring, and publishing APIs. It is available as a SaaS platform, on-premises, and as a hybrid deployment. Version 8 introduces a lot of new functionality, all aimed at offering customers the richest API Management capabilities in a way that is easier than ever for API and app developers to use.
Aug. 24, 2016 02:00 AM EDT Reads: 1,388
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved.
In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
Aug. 24, 2016 01:45 AM EDT Reads: 1,254
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences.
In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
Aug. 24, 2016 01:45 AM EDT Reads: 1,853
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years?
This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
Aug. 24, 2016 01:00 AM EDT Reads: 1,577
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
Aug. 24, 2016 12:45 AM EDT Reads: 2,052
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market.
In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Aug. 24, 2016 12:30 AM EDT Reads: 1,853