Welcome!

News Feed Item

Adapt Deploying All-in-One Unified Communications Software at Redstone Federal Credit Union; Signs Alliance Agreement with Consulting Subsidiary

Redstone Federal Credit Union (RFCU) has selected Adapt Telephony Services, LLC, to configure, install and provide technical support for the Interactive Intelligence Group Inc.'s (Nasdaq: ININ) contact center and enterprise IP telephony software suite, Customer Interaction Center® (CIC). The all-in-one unified communication platform will be deployed by Adapt throughout RFCU’s organization.

RFCU has more than 350,000 members, 800 employees, 24 branch locations across Alabama and assets of more than $3.5 billion. CIC’s capabilities will upgrade the RFCU member services center by replacing an aging Nortel enterprise telephony system with a single platform. RFCU no longer will need to manage multiple standalone systems loosely integrated from multiple vendors.

The selection of Adapt and its Interactive Intelligence solution over alternative platforms was based upon the simplistic yet scalable architecture found in CIC, says Harry Gunsallus, Redstone’s EVP/CIO and President of Redstone Consulting Group. “CIC integrates in real time to Redstone’s Open Solutions (now FiSERV) core Banking System,” he notes.

“We will be using multimedia queuing, recording, workforce management, disaster recovery and the new Interaction Analyzer™ speech analytics product to spot keywords and phrases spoken by our members, score our agents and help them improve their everyday performance. Beyond today, CIC’s flexibility will enable us to develop and deploy our own applications and then sell those solutions through our consulting subsidiary.”

Adapt has an extensive focus in the financial industry with more than 90 financial clients across 27 states. These institutions range in size from $100 million in assets to over $8 billion.

Adapt, Redstone Consulting Group Sign Alliance Agreement

Additionally, Adapt and Redstone Consulting Group (RCG), a credit union service organization (CUSO) and a wholly-owned subsidiary of RFCU, have entered into a three-year joint venture. As part of the agreement, RCG will introduce Adapt, the CIC solution from Interactive Intelligence and Adapt custom applications to other financial institutions. Adapt’s trained, certified sales engineering, implementation and project management teams will be tapped for their expertise in improving the user experience through all-in-one multi-channel communication. Adapt will reciprocate where appropriate with prospective users with recommendations involving products developed by Redstone Consulting Group.

About Redstone Federal Credit Union (RFCU)

Redstone Federal Credit Union has more than $3.5 billion in assets and more than 350,000 members, Redstone Federal Credit Union is the largest member-owned financial institution in Alabama and one of the 25 largest federal credit unions in the nation in terms of assets. Visit www.redfcu.org.

About Redstone Consulting Group (RCG)

Redstone Consulting Group, LLC (RCG, LLC), is a wholly owned subsidiary (CUSO – Credit Union Service Organization) of Redstone Federal Credit Union, based in Huntsville Alabama. RCG was founded in May 2012 with the specific idea of taking Redstone developed, commercially viable technology products and solutions to market. In addition to its current partnership arrangement with Adapt, RCG also partners with Open Solutions, Cubus Solutions, Fusion Risk Management, My Virtual Strongbox and Vertifi. Visit www.redstoneconsultinggroup.org.

About Adapt Telephony Services, LLC

Adapt is one of the most highly honored resellers and systems integrators in North America and delivers, develops, installs and supports unified IP business communications. Adapt’s principal product offering, the market-leading Interactive Intelligence all-in-one multichannel software platform called Customer Interaction Center, is optimized by trained, certified professionals spearheading application development, system installation and support. Founded in 1997, Adapt has produced contact center automation, enterprise IP telephony and business process automation solutions at hundreds of client sites. The company is headquartered in Oak Brook, Illinois, and has employees throughout the U.S. They specialize in sales, development, systems engineering and implementation, project management and technical product support. For more information, visit www.teamadapt.com or call (630) 468-7500.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes’ 2011 Best Small Companies in America, and Software Magazine's 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at (317) 872-3000 or [email protected].

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Avere delivers a more modern architectural approach to storage that doesn’t require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbuilding of data centers ...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
DevOps is not just last year’s buzzword. Companies with DevOps practices are 2.5x more likely to exceed profitability, market share, and productivity goals. But how do you enable high performance? What can you do right now to start? Find out from DevOps experts including Gene Kim, co-author of "The Phoenix Project," and the Dynatrace Center of Excellence.
SYS-CON Events announced today that iDevices®, the preeminent brand in the connected home industry, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. iDevices, the preeminent brand in the connected home industry, has a growing line of HomeKit-enabled products available at the largest retailers worldwide. Through the “Designed with iDevices” co-development program and its custom-built IoT Cloud Infrastruc...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
The cloud competition for database hosts is fierce. How do you evaluate a cloud provider for your database platform? In his session at 18th Cloud Expo, Chris Presley, a Solutions Architect at Pythian, will give users a checklist of considerations when choosing a provider. Chris Presley is a Solutions Architect at Pythian. He loves order – making him a premier Microsoft SQL Server expert. Not only has he programmed and administered SQL Server, but he has also shared his expertise and passion w...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
SYS-CON Events announced today that Column Technologies will exhibit at SYS-CON's @DevOpsSummit at Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Established in 1998, Column Technologies is a global technology solutions provider with over 400 employees, headquartered in the United States with offices in Canada, India, and the United Kingdom. Column Technologies provides “Best of Breed” technology solutions that automate the key DevOps principal...
The Art of DevOps provides a fun overview to help teams understand DevOps. Written in the style of the famous 6th century Chinese manuscript “The Art of War,” this eBook describes DevOps in the form of a mission to continuously deliver assets to the operational battlegrounds safely, securely, and quickly. It’s a fun read with valuable insights.