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Adapt Deploying All-in-One Unified Communications Software at Redstone Federal Credit Union; Signs Alliance Agreement with Consulting Subsidiary
|By Business Wire
|January 28, 2014 03:00 PM EST
Redstone Federal Credit Union (RFCU) has selected Adapt Telephony
Services, LLC, to configure, install and provide technical support for
the Interactive Intelligence Group Inc.'s (Nasdaq: ININ) contact center
and enterprise IP telephony software suite, Customer Interaction
Center® (CIC). The all-in-one unified communication platform will be
deployed by Adapt throughout RFCU’s organization.
RFCU has more than 350,000 members, 800 employees, 24 branch locations
across Alabama and assets of more than $3.5 billion. CIC’s capabilities
will upgrade the RFCU member services center by replacing an aging
Nortel enterprise telephony system with a single platform. RFCU no
longer will need to manage multiple standalone systems loosely
integrated from multiple vendors.
The selection of Adapt and its Interactive Intelligence solution over
alternative platforms was based upon the simplistic yet scalable
architecture found in CIC, says Harry Gunsallus, Redstone’s EVP/CIO and
President of Redstone Consulting Group. “CIC integrates in real time to
Redstone’s Open Solutions (now FiSERV) core Banking System,” he notes.
“We will be using multimedia queuing, recording, workforce management,
disaster recovery and the new Interaction Analyzer™ speech
analytics product to spot keywords and phrases spoken by our members,
score our agents and help them improve their everyday performance.
Beyond today, CIC’s flexibility will enable us to develop and deploy our
own applications and then sell those solutions through our consulting
Adapt has an extensive focus in the financial industry with more than 90
financial clients across 27 states. These institutions range in size
from $100 million in assets to over $8 billion.
Adapt, Redstone Consulting Group Sign Alliance Agreement
Additionally, Adapt and Redstone Consulting Group (RCG), a credit union
service organization (CUSO) and a wholly-owned subsidiary of RFCU, have
entered into a three-year joint venture. As part of the agreement, RCG
will introduce Adapt, the CIC solution from Interactive Intelligence and
Adapt custom applications to other financial institutions. Adapt’s
trained, certified sales engineering, implementation and project
management teams will be tapped for their expertise in improving the
user experience through all-in-one multi-channel communication. Adapt
will reciprocate where appropriate with prospective users with
recommendations involving products developed by Redstone Consulting
About Redstone Federal Credit Union (RFCU)
Redstone Federal Credit Union has more than $3.5 billion in assets and
more than 350,000 members, Redstone Federal Credit Union is the largest
member-owned financial institution in Alabama and one of the 25 largest
federal credit unions in the nation in terms of assets. Visit www.redfcu.org.
About Redstone Consulting Group (RCG)
Redstone Consulting Group, LLC (RCG, LLC), is a wholly owned subsidiary
(CUSO – Credit Union Service Organization) of Redstone Federal Credit
Union, based in Huntsville Alabama. RCG was founded in May 2012 with the
specific idea of taking Redstone developed, commercially viable
technology products and solutions to market. In addition to its current
partnership arrangement with Adapt, RCG also partners with Open
Solutions, Cubus Solutions, Fusion Risk Management, My Virtual Strongbox
and Vertifi. Visit www.redstoneconsultinggroup.org.
About Adapt Telephony Services, LLC
Adapt is one of the most highly honored resellers and systems
integrators in North America and delivers, develops, installs and
supports unified IP business communications. Adapt’s principal product
offering, the market-leading Interactive Intelligence all-in-one
multichannel software platform called Customer Interaction Center, is
optimized by trained, certified professionals spearheading application
development, system installation and support. Founded in 1997, Adapt has
produced contact center automation, enterprise IP telephony and business
process automation solutions at hundreds of client sites. The company is
headquartered in Oak Brook, Illinois, and has employees throughout the
U.S. They specialize in sales, development, systems engineering and
implementation, project management and technical product support. For
more information, visit www.teamadapt.com
or call (630) 468-7500.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of unified business communications solutions for contact center
automation, enterprise IP telephony, and business process automation.
The company's solutions, which can be deployed via an on-premise or
hosted model, include vertical-specific applications for insurance and
collections. Interactive Intelligence was founded in 1994 and has more
than 4,000 customers worldwide. The company is among Forbes’ 2011
Best Small Companies in America, and Software Magazine's 2011 Top
500 Global Software and Services Suppliers. It employs approximately
1,000 people and is headquartered in Indianapolis, Indiana. The company
has offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be reached
at (317) 872-3000 or [email protected].
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