Welcome!

News Feed Item

CLIENTpulse Launches to Give Leaders a Pulse on Client Satisfaction

CLIENTpulse highlights which clients are most at risk and opportunities for improvement

SEATTLE, Jan. 29, 2014 /PRNewswire-iReach/ -- CLIENTpulse launches as a lightweight solution to help organizations stay close to their clients and learn where they are excelling and where they need to improve. Outdated online customer satisfaction survey tools were too cumbersome to consistently use, did not send reminder emails, were not optimized for mobile, and had poor reporting and usability. CLIENTpulse streamlines these issues to create a client-driven blueprint on how to improve and which clients to focus on before they jump ship.

(Photo: http://photos.prnewswire.com/prnh/20140129/MN53355-INFO)

Forest Key, CEO of buuteeq describes CLIENTpulse in four simple words, "Clean, simple, actionable. Wow." Too many times, leaders like Mr. Key have marked prospects as "closed" in their customer relationship management (CRM) tool, to then lose visibility on how these accounts are doing once they are passed along to account managers. CLIENTpulse bridges this void by helping leaders maintain a consistent, objective pulse on client satisfaction.

CLIENTpulse CEO, David Niu, states, "Even for our own offering, I craved consistent client feedback to continually improve. However, the online options we used to survey our clients didn't send automated reminders, didn't schedule regular pulses, and didn't present the insights in an easy manner to share within our organization. This helped inspire CLIENTpulse."

To keep CLIENTpulse lightweight, there are only three questions per CLIENTpulse survey:

1. Client Happiness Index (CHI) which is influenced (but not affiliated) by Net Promoter Score® (NPS).

2. Rotating question that focuses on different areas each quarter like retention, service, etc.

3. Suggestion box enabling customers to provide any type of free-form feedback

Due to this simple approach, CLIENTpulse is able to generate extremely high response rates that highlight where organizations should invest their limited time and resources.

Furthermore, after CLIENTpulse users receive their results, they're also able to benchmark it against other companies' outcomes. In addition, invaluable feedback is also passed along in responses that can be used to refine companies' products and services and to refresh marketing materials with testimonials like:

"Your service is great. One feature we would like to see is another 'class' of admin privileges. We would like to give access to view results to our supervisors but for their department only."

Nate Redmond, Partner at Focal Law PLLC adds, "My partner and I have always wanted to get client feedback, and we received great feedback from your CLIENTpulse. It is an impressive service, and we'll happily be a reference and refer the service to others."

Any organization can sign up for a free trial at CLIENTpulse.com. After signing up, they'll be able to see:

- Which clients are at risk

- Which clients are the happiest

- Benchmarks to evaluate their performance against others

- Invaluable client feedback on how to improve

To learn more about CLIENTpulse, please visit http://www.CLIENTpulse.com.

About CLIENTpulse

CLIENTpulse gives leaders a constant pulse on how they're doing, which clients are happy, and which are about to jump ship. CLIENTpulse provides objective feedback from clients that informs product development, customer service, sales, and marketing. This new approach to online customer satisfaction surveys rises above other online tools that generate low response rates and are unwieldy to manage on an ongoing basis.

CLIENTpulse, of Seattle WA, is the second offering from TINYhr which was started in 2012 by David Niu, who previously founded NetConversions (sold to "AQNT") and BuddyTV. Niu recently sold everything and traveled around the world with his wife and then-10 month old daughter. Along the way, he interviewed entrepreneurs about best practices and pain points around leadership, culture, and building a successful company. Upon returning, David focused on what he learned from these global business owners to launch TINYpulse in 2012 and now CLIENTpulse.

Media Contact: B.J. Shannon, CLIENTpulse, 973.865.9409, [email protected]om

News distributed by PR Newswire iReach: https://ireach.prnewswire.com

SOURCE CLIENTpulse

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
The now mainstream platform changes stemming from the first Internet boom brought many changes but didn’t really change the basic relationship between servers and the applications running on them. In fact, that was sort of the point. In his session at 18th Cloud Expo, Gordon Haff, senior cloud strategy marketing and evangelism manager at Red Hat, will discuss how today’s workloads require a new model and a new platform for development and execution. The platform must handle a wide range of rec...
"We view the cloud not as a specific technology but as a way of doing business and that way of doing business is transforming the way software, infrastructure and services are being delivered to business," explained Matthew Rosen, CEO and Director at Fusion, in this SYS-CON.tv interview at 18th Cloud Expo (http://www.CloudComputingExpo.com), held June 7-9 at the Javits Center in New York City, NY.
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
The current age of digital transformation means that IT organizations must adapt their toolset to cover all digital experiences, beyond just the end users’. Today’s businesses can no longer focus solely on the digital interactions they manage with employees or customers; they must now contend with non-traditional factors. Whether it's the power of brand to make or break a company, the need to monitor across all locations 24/7, or the ability to proactively resolve issues, companies must adapt to...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will discuss how customers are able to achieve a level of transparency that e...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
We all know that end users experience the internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices - not doing so will be a path to eventual ...
"DivvyCloud as a company set out to help customers automate solutions to the most common cloud problems," noted Jeremy Snyder, VP of Business Development at DivvyCloud, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual b...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
Sanjeev Sharma Joins November 11-13, 2018 @DevOpsSummit at @CloudEXPO New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.