|By Business Wire||
|January 29, 2014 10:17 AM EST||
IFS (STO:IFSA) (STO:IFSB), the global enterprise applications company, today announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance chromatography and mass spectrometry systems used in the pharmaceutical, biotechnology, chemical and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, as well as offices in Medford, Massachusetts, Quebec, Canada and Morocco.
Zef Scientific offers various service plans, including preventive maintenance, onetime repairs, and equipment qualification services. Due to its rapidly expanding customer base, the company is implementing IFS Enterprise Service Management to improve efficiencies in its scheduling and dispatching process for both prearranged and emergency calls to its technicians without increasing administrative staff.
Zef Scientific chose IFS Mobile Workforce Management to optimize schedules and dispatches in real time and to record field activity. It will also incorporate IFS Field Service Management with an additional, interactive customer web portal component, which will allow customers to manage labor, customer information, parts usage, returns disposition, product installed base information, service delivery, and contract entitlements.
“We outgrew our simplistic database service software,” said Zoubair El Fallah, Ph.D., president of Zef Scientific. “IFS Enterprise Service Management gives us a comprehensive software solution that will not only reduce errors and improve the efficiency of our service products, but also give our customers unprecedented involvement and transparency in managing their scientific equipment. The reporting tools and Key Performance Indicators will also enable us to make better business decisions around our continued growth and enhance customer retention and satisfaction.”
“We look forward to Zef Scientific going live with IFS Enterprise Service Management because our best-in-class functionality is an ideal fit for their growing service business,” IFS Vice President Tom DeVroy said. “IFS will not only help them accommodate growth without adding headcount or sacrificing response time, but will also help increase efficiencies throughout their business, resulting in higher customer satisfaction and the lowest cost possible.”
About Zef Scientific, Inc.
Zef Scientific, Inc. is one of the largest independent engineering and scientific service organizations specializing in state-of-the-art chromatography and mass spectrometry equipment in North America. The company deploys a nationwide team of HPLC-MS field service engineers with experience on a wide range of models. Zef Scientific combines the agility and responsiveness of a small company with the efficiency and knowledge of a large corporation. The company is headquartered in San Diego, California, with offices in Medford, Massachusetts, Quebec, Canada and Morocco. For more information, visit www.zefsci.com.
IFS (https://www.ifsworld.com/en-na/about-ifs/) is a leading global enterprise software vendor to industries (https://www.ifsworld.com/en-na/industries/) where asset management (https://www.ifsworld.com/en-na/solutions/enterprise-asset-management-software/), manufacturing (https://www.ifsworld.com/en-na/industries/industrial-manufacturing/), field service management (https://www.ifsworld.com/en-na/solutions/field-service-software/), supply chain management (https://www.ifsworld.com/en-na/solutions/supply-chain/), or project management (https://www.ifsworld.com/en-na/solutions/project-erp-software/) are core disciplines. More than 2,100 companies in over 60 countries rely on IFS Applications (https://www.ifsworld.com/en-na/solutions/product/)™, a component-based suite for product & asset lifecycle management that can be configured for ERP, EAM, project-based ERP, field service management, or a combination of all four. IFS Applications has been evolving to meet changing customer needs since 1983 and is configured for agility, usability, and low total cost of ownership in its targeted industries. IFS employs 2,800 people worldwide.
Visit the IFS Blogs on technology, innovation and creativity: http://blogs.ifsworld.com/
This information was brought to you by Cision http://news.cision.com
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
Mar. 23, 2017 11:30 PM EDT Reads: 683
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
Mar. 23, 2017 11:30 PM EDT Reads: 4,338
Historically, some banking activities such as trading have been relying heavily on analytics and cutting edge algorithmic tools. The coming of age of powerful data analytics solutions combined with the development of intelligent algorithms have created new opportunities for financial institutions. In his session at 20th Cloud Expo, Sebastien Meunier, Head of Digital for North America at Chappuis Halder & Co., will discuss how these tools can be leveraged to develop a lasting competitive advanta...
Mar. 23, 2017 10:45 PM EDT Reads: 2,378
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Mar. 23, 2017 10:15 PM EDT Reads: 3,268
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
Mar. 23, 2017 10:00 PM EDT Reads: 3,414
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Mar. 23, 2017 07:15 PM EDT Reads: 4,292
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Mar. 23, 2017 06:00 PM EDT Reads: 1,304
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Mar. 23, 2017 04:15 PM EDT Reads: 2,459
The taxi industry never saw Uber coming. Startups are a threat to incumbents like never before, and a major enabler for startups is that they are instantly “cloud ready.” If innovation moves at the pace of IT, then your company is in trouble. Why? Because your data center will not keep up with frenetic pace AWS, Microsoft and Google are rolling out new capabilities In his session at 20th Cloud Expo, Don Browning, VP of Cloud Architecture at Turner, will posit that disruption is inevitable for c...
Mar. 23, 2017 03:45 PM EDT Reads: 1,774
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Mar. 23, 2017 03:30 PM EDT Reads: 1,720
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Mar. 23, 2017 03:30 PM EDT Reads: 1,604
Providing the needed data for application development and testing is a huge headache for most organizations. The problems are often the same across companies - speed, quality, cost, and control. Provisioning data can take days or weeks, every time a refresh is required. Using dummy data leads to quality problems. Creating physical copies of large data sets and sending them to distributed teams of developers eats up expensive storage and bandwidth resources. And, all of these copies proliferating...
Mar. 23, 2017 03:00 PM EDT Reads: 6,212
In recent years, containers have taken the world by storm. Companies of all sizes and industries have realized the massive benefits of containers, such as unprecedented mobility, higher hardware utilization, and increased flexibility and agility; however, many containers today are non-persistent. Containers without persistence miss out on many benefits, and in many cases simply pass the responsibility of persistence onto other infrastructure, adding additional complexity.
Mar. 23, 2017 02:30 PM EDT Reads: 4,096
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
Mar. 23, 2017 02:30 PM EDT Reads: 1,467
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
Mar. 23, 2017 02:30 PM EDT Reads: 2,389