Welcome!

News Feed Item

PG&E Delivers Record Electric Reliability For Customers In 2013

Investment in Infrastructure Projects and Smart Grid Technology Resulted in PG&E Safely Delivering Record Electric Reliability for Customers

SAN FRANCISCO, Jan. 29, 2014 /PRNewswire/ -- PG&E announced today that, in 2013, the 15 million people served by the utility experienced the fewest minutes without electricity in company history. The just-released numbers for 2013 show that PG&E continues to make significant progress in safely delivering reliable service that benefits homes and businesses throughout northern and central California.

In 2013, not only did the average duration of a service interruption for a PG&E customer fall to an all-time low, but customers also experienced the fewest service interruptions in company history. Customers have seen a 40 percent improvement in the average duration of a service disruption and a 27 percent improvement in the number of customer interruptions since 2006.

"Thanks to the significant work that has been done to upgrade and modernize electric facilities throughout our service area, PG&E's customers are experiencing the most reliable service in our company's history," said Geisha Williams, executive vice president of Electric Operations for PG&E. "We are committed to build on this success, to further strengthen our operations to provide our customers with the safe, reliable and affordable electric service they expect and deserve."

PG&E and other electric utilities measure the overall reliability of their systems using two primary indices defined by the Institute of Electrical and Electronic Engineers (IEEE). The System Average Interruption Duration Index (SAIDI) measures the number of minutes over the year that the average customer is without power. The average PG&E customer was without power for 117 minutes in all of 2013, a reduction from 196 minutes in 2006. The System Average Interruption Frequency Index (SAIFI) measures the system-wide frequency of power interruptions per customer. The average customer experienced 1.07 power interruptions in 2013, compared to 1.46 in 2006.

In order to ensure that customers receive the safest, most reliable and affordable service possible, the company is focused on continuous improvement. These improvements in service were due in part to the utility's investments in several key projects, including:

  • Targeted Circuit Program. In 2013, PG&E crews targeted 75 circuits based on their history of outages. Crews strengthened the circuits and used infrared technology to identify potential trouble spots so that stressed equipment could be repaired or replaced before it failed. PG&E upgraded more than 330 circuits over the past five years.
  • Intelligent Switches. This Smart Grid technology reduces the amount of time it takes to restore power to customers. Instead of waiting for a crew to arrive on scene to restore circuits manually, the new devices do it automatically, often within minutes. Utility workers installed automated "intelligent" switches on 392 circuits last year. In total, more than 500 circuits have been enabled with this advanced technology that benefits customers.
  • Rural Circuit Upgrades. PG&E installed more than 7,000 sets of fuses and 700 line reclosers on more than 500 of the worst-performing rural circuits since 2010 to isolate service interruptions and minimize their impact on customers.
  • Substation Upgrades. Technicians have replaced and upgraded substation equipment to handle an increase in demand, to improve equipment performance or to maintain or restore service when electricity needs to be rerouted.
  • Vegetation Management Reliability Program. Crews worked to keep our electric lines free from trees and brush, helping to ensure the safe and reliable delivery of service to our customers. In the past five years, this program has reduced vegetation-related outages by 51 percent.

About PG&E 
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco with 21,000 employees, the company delivers some of the nation's cleanest energy to 15 million people in Northern and Central California. For more information about PG&E, visit www.pge.com/about/newsroom/ or www.pgecurrents.com.

SOURCE Pacific Gas and Electric Company (PG&E)

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, will discuss some of the security challenges of the IoT infrastructure and relate how these aspects impact Smart Living. The material will be delivered i...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, will provide a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services ...
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and atten...
Imagine having the ability to leverage all of your current technology and to be able to compose it into one resource pool. Now imagine, as your business grows, not having to deploy a complete new appliance to scale your infrastructure. Also imagine a true multi-cloud capability that allows live migration without any modification between cloud environments regardless of whether that cloud is your private cloud or your public AWS, Azure or Google instance. Now think of a world that is not locked i...
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), will provide an overview of various initiatives to certifiy the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldw...
MongoDB Atlas leverages VPC peering for AWS, a service that allows multiple VPC networks to interact. This includes VPCs that belong to other AWS account holders. By performing cross account VPC peering, users ensure networks that host and communicate their data are secure. In his session at 20th Cloud Expo, Jay Gordon, a Developer Advocate at MongoDB, will explain how to properly architect your VPC using existing AWS tools and then peer with your MongoDB Atlas cluster. He'll discuss the secur...
Deep learning has been very successful in social sciences and specially areas where there is a lot of data. Trading is another field that can be viewed as social science with a lot of data. With the advent of Deep Learning and Big Data technologies for efficient computation, we are finally able to use the same methods in investment management as we would in face recognition or in making chat-bots. In his session at 20th Cloud Expo, Gaurav Chakravorty, co-founder and Head of Strategy Development ...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
In his session at Cloud Expo, Alan Winters, an entertainment executive/TV producer turned serial entrepreneur, will present a success story of an entrepreneur who has both suffered through and benefited from offshore development across multiple businesses: The smart choice, or how to select the right offshore development partner Warning signs, or how to minimize chances of making the wrong choice Collaboration, or how to establish the most effective work processes Budget control, or how to m...
"delaPlex is a software development company. We do team-based outsourcing development," explained Mark Rivers, COO and Co-founder of delaPlex Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.