|By Joyce Tam||
|February 3, 2014 11:21 AM EST||
Lane Valente is one of the largest retail maintenance service providers in the United States. Founded in 1989, it caters to high-volume remodels, for which the company provides retail project management and energy services, sending a skilled mobile workforce to service everything from plumbing and electrical to retail lighting and refrigeration. Its clients include well-known brands such as Wal-Mart and Chevron.
Recently I sat down with Michael Moran, field quality control officer and fleet manager for Lane Valente, to talk about how fleet management helped them streamline operations by maximizing efficiencies, improving scheduling and driver safety, and how these improvements allow the company to exceed customer expectations. Here is what we discussed:
Before deploying Fleet Management, what challenges did Lane Valente face?
As our business continued to grow, so did our fleet of cargo vans and bucket trucks. With this expansion, we wanted to monitor the productivity of our fleet, including the time it took techs to arrive on the job and how long it took for job completion. In addition, we wanted to monitor unauthorized use of vehicles and ensure the accurate billing of hours and payroll.
We turned to a cloud-based fleet management solution that gave us visibility into day-to-day field operations so we could identify, manage and improve areas such as driver safety, customer service, back-office administration, fuel use and fleet efficiency.
Why Fleet Management?
We started using fleet management to keep track of our vehicles and to ensure that we met our estimated time of arrivals. We can also easily look up who is in an area to service emergency calls. Since implementing fleet management, we have improved safety by monitoring mobile worker status and reducing risky driving behavior. We’ve also expanded business intelligence by enabling data-driven decisions. Fleet Management has increased our workflow productivity, reduced fuel costs and improved asset utilization. One unexpected way that fleet management has helped us is its ability to help in tracking stolen vehicles. Four trucks were taken, but with fleet management the vehicles were located within minutes or hours of when they were reported missing.
What did the company use before fleet management?
When I started with the company, we were using two different tracking devices. I determined that Fleet Management was not only more accurate but also had many other features that would enable us to be more cost effective, and be able to better meet our clients’ expectations.
We now use fleet management to monitor drivers’ locations so they know immediately who to send for emergency calls, as well as ensure that techs are servicing customers fully. Our new units are much more accurate in managing vehicles’ positions. Using fleet management, we can evaluate the effectiveness of our work by analyzing fuel usage, number of hours on the job, scheduling and dispatch time, and other metrics.
We use fleet management to monitor unauthorized use as well. Each morning, I receive an exception report via e-mail showing all vehicles that were used during off hours. I check this report against the dispatch report to confirm the use was warranted.
How did drivers initially react to implementing fleet management?
At first, drivers thought the GPS system was a way for us to check up on them, but after some time they saw how it could help them. No more questions about what time they got to the job and how it could take so long to get to the site. We monitor this information daily to ensure an accurate payroll and client service logs.
Has fleet management helped you to optimize efficiency?
Fleet Management has allowed us to better understand the effectiveness of our fleet, which helps us reduce costs. The solution is very scalable so there’s no big initial investment, which means we quickly reaped a number of benefits. For instance, we improved driver safety by monitoring speed and harsh maneuvers, which helps to decrease accident rates and, ultimately, mitigate liability.
I will continue to streamline operations so I have the most efficient fleet possible and continue to provide excellent service delivery. I’d recommend fleet management anytime to anyone.
For more information about Trimble field service solutions, visit www.trimble.com/fsm.
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
Oct. 21, 2016 11:45 PM EDT Reads: 862
SYS-CON Events announced today that Cloudbric, a leading website security provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Cloudbric is an elite full service website protection solution specifically designed for IT novices, entrepreneurs, and small and medium businesses. First launched in 2015, Cloudbric is based on the enterprise level Web Application Firewall by Penta Security Sys...
Oct. 21, 2016 11:45 PM EDT Reads: 979
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will w...
Oct. 21, 2016 11:45 PM EDT Reads: 3,124
When people aren’t talking about VMs and containers, they’re talking about serverless architecture. Serverless is about no maintenance. It means you are not worried about low-level infrastructural and operational details. An event-driven serverless platform is a great use case for IoT. In his session at @ThingsExpo, Animesh Singh, an STSM and Lead for IBM Cloud Platform and Infrastructure, will detail how to build a distributed serverless, polyglot, microservices framework using open source tec...
Oct. 21, 2016 11:45 PM EDT Reads: 4,405
The Open Connectivity Foundation (OCF), sponsor of the IoTivity open source project, and AllSeen Alliance, which provides the AllJoyn® open source IoT framework, today announced that the two organizations’ boards have approved a merger under the OCF name and bylaws. This merger will advance interoperability between connected devices from both groups, enabling the full operating potential of IoT and representing a significant step towards a connected ecosystem.
Oct. 21, 2016 11:15 PM EDT Reads: 1,119
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Oct. 21, 2016 10:00 PM EDT Reads: 4,207
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some ...
Oct. 21, 2016 10:00 PM EDT Reads: 33,891
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will discuss how customers are able to achieve a level of transparency that e...
Oct. 21, 2016 09:30 PM EDT Reads: 625
Effectively SMBs and government programs must address compounded regulatory compliance requirements. The most recent are Controlled Unclassified Information and the EU’s GDPR have Board Level implications. Managing sensitive data protection will likely result in acquisition criteria, demonstration requests and new requirements. Developers, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by incorporating changes.
Oct. 21, 2016 09:30 PM EDT Reads: 1,588
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...
Oct. 21, 2016 09:15 PM EDT Reads: 1,194
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
Oct. 21, 2016 09:15 PM EDT Reads: 1,979
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and...
Oct. 21, 2016 08:15 PM EDT Reads: 343
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining senso...
Oct. 21, 2016 07:15 PM EDT Reads: 254
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Oct. 21, 2016 07:15 PM EDT Reads: 1,613
@ThingsExpo has been named the Top 5 Most Influential Internet of Things Brand by Onalytica in the ‘The Internet of Things Landscape 2015: Top 100 Individuals and Brands.' Onalytica analyzed Twitter conversations around the #IoT debate to uncover the most influential brands and individuals driving the conversation. Onalytica captured data from 56,224 users. The PageRank based methodology they use to extract influencers on a particular topic (tweets mentioning #InternetofThings or #IoT in this ...
Oct. 21, 2016 07:00 PM EDT Reads: 8,109