Welcome!

News Feed Item

Bank of the West Enhances First of its Kind, Pre-Login Quick Balance Feature

The fastest and easiest way to check account balances just got easier

SAN FRANCISCO, Jan. 30, 2014 /PRNewswire/ -- In response to overwhelmingly positive customer feedback, Bank of the West today announced significant updates to Quick Balance, its groundbreaking and award-winning mobile banking feature that first launched in February, 2013. The bank also announced new mobile banking features that provide customers – from retail banking to wealth clients and small business owners – an unmatched user experience to better manage their finances with a swipe of their finger. The new features are available on iPhone®, Android® and iPad®.

(Logo: http://photos.prnewswire.com/prnh/20120418/MM90603LOGO)

  • Quick Balance now enables users to view the balances of up to five accounts at a time; previously, only two accounts were viewable
  • The Quick Balance for iPad application also features a 30-day view of pending payments and eBills
  • Small business and wealth clients can receive higher, and tailored, increased mobile deposit limits up to $15,000; previously, all clients were capped at $5,000/month
  • Dynamic in-app messaging service for real-time, personalized and contextual messages from the bank to customers, such as a product promotion or link to an educational video on the bank's YouTube channel

"When we launched our mobile platform in 2013 we achieved an aggressive goal, which was to deliver real value to customers on their mobile devices in a way that was also a 'first' for a North American bank," said Mathieu Krogstad, vice president of mobile banking and payments at Bank of the West. "Given the response we've had – particularly from small business owners and wealth clients – it's rewarding to know we've made such a positive impact on the way our customers engage and bank with us."

In fact, according to the Bank's data, since the 2013 launch:

  • Mobile banking enrollments have increased 238 percent
  • The average Quick Balance user accesses the feature about 15 times a month
  • There has been a 333 percent increase in the bank's 90-day active mobile users, with a 73% active user rate

Customer feedback greatly informed this new set of enhancements and the Bank's mobile plans moving forward. "For example, our customers are so enamored with Quick Balance that they requested additional account views; they also told us they wanted higher mobile deposit limits. We were happy to oblige and better meet their needs with this new version," said Krogstad.

In related news, Bank of the West received the #1 ranking in this year's ath Power Small Business Ranking Study™, an annual study which assesses small business owners' banking experiences at financial institutions nationwide. Announced in January, the study revealed that 66 percent of small business owners said they would likely switch banks for one with a superior mobile offering.

Krogstad added, "We are motivated to create a positive experience for our customers. The findings of the ath Power Study enforce that we are on the right track."

"We've had phenomenal customer feedback, and mobile adoption has completely surpassed our expectations," said Jamie Armistead, senior vice president of multi-channel banking at Bank of the West. "Providing our users with a product that allows them to interact with their money in a way that's immediate and intuitive has allowed us to bring a superior tool to market and reaffirms to our customers that they are banking in the right place."

While these features allow customers to easily access their account information, Bank of the West continues to reinforce its commitment to safeguarding customer information by providing secure access via industry-standard encryption technology in addition to other privacy and security measures. As part of its policies, the bank never stores account numbers, account balances, check images or other confidential data on devices.

The new application is available for download on iPhone iPad and Android devices.

About Bank of the West
Founded in 1874, $65 billion-asset Bank of the West (www.bankofthewest.com), member FDIC and equal housing lender, offers a wide range of personal, commercial, wealth management and international banking services. The bank operates more than 600 retail and commercial banking locations in 19 Western and Midwestern states. Bank of the West is a subsidiary of BNP Paribas, which has a presence in 80 countries with nearly 200,000 employees.

SOURCE Bank of the West

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Outscale, a global pure play Infrastructure as a Service provider and strategic partner of Dassault Systèmes, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2010, Outscale simplifies infrastructure complexities and boosts the business agility of its customers. Outscale delivers a secure, reliable and industrial strength solution for its customers, which in...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
SYS-CON Events announced today that EARP Integration will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. EARP Integration is a passionate software house. Since its inception in 2009 the company successfully delivers smart solutions for cities and factories that start their digital transformation. EARP provides bespoke solutions like, for example, advanced enterprise portals, business intelligence systems an...
IBM helps FinTechs and financial services companies build and monetize cognitive-enabled financial services apps quickly and at scale. Hosted on IBM Bluemix, IBM’s platform builds in customer insights, regulatory compliance analytics and security to help reduce development time and testing. In his session at 20th Cloud Expo, Tom Eck, Industry Platforms CTO at IBM Cloud, will discuss how these tools simplify the time-consuming tasks of selection, mapping and data integration, allowing developers ...
Existing Big Data solutions are mainly focused on the discovery and analysis of data. The solutions are scalable and highly available but tedious when swapping in and swapping out occurs in disarray and thrashing takes place. The resolution for thrashing through machine learning algorithms and support nomenclature is through simple techniques. Organizations that have been collecting large customer data are increasingly seeing the need to use the data for swapping in and out and thrashing occurs ...
In his session at 20th Cloud Expo, Brad Winett, Senior Technologist for DDN Storage, will present several current, end-user environments that are using object storage at scale for cloud deployments including private cloud and cloud providers. Details on the top considerations of features and functions for selecting object storage will be included. Brad will also touch on recent developments in tiering technologies that deliver single solution and an end-user view of data across files and objects...
For financial firms, the cloud is going to increasingly become a crucial part of dealing with customers over the next five years and beyond, particularly with the growing use and acceptance of virtual currencies. There are new data storage paradigms on the horizon that will deliver secure solutions for storing and moving sensitive financial data around the world without touching terrestrial networks. In his session at 20th Cloud Expo, Cliff Beek, President of Cloud Constellation Corporation, w...
Most DevOps journeys involve several phases of maturity. Research shows that the inflection point where organizations begin to see maximum value is when they implement tight integration deploying their code to their infrastructure. Success at this level is the last barrier to at-will deployment. Storage, for instance, is more capable than where we read and write data. In his session at @DevOpsSummit at 20th Cloud Expo, Josh Atwell, a Developer Advocate for NetApp, will discuss the role and value...
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assis...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo Silicon Valley Call for Papers is now open.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
As cloud adoption continues to transform business, today's global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
Interested in leveling up on your Cloud Foundry skills? Join IBM for Cloud Foundry Days on June 7 at Cloud Expo New York at the Javits Center in New York City. Cloud Foundry Days is a free half day educational conference and networking event. Come find out why Cloud Foundry is the industry's fastest-growing and most adopted cloud application platform.