Welcome!

News Feed Item

Bank of the West Enhances First of its Kind, Pre-Login Quick Balance Feature

The fastest and easiest way to check account balances just got easier

SAN FRANCISCO, Jan. 30, 2014 /PRNewswire/ -- In response to overwhelmingly positive customer feedback, Bank of the West today announced significant updates to Quick Balance, its groundbreaking and award-winning mobile banking feature that first launched in February, 2013. The bank also announced new mobile banking features that provide customers – from retail banking to wealth clients and small business owners – an unmatched user experience to better manage their finances with a swipe of their finger. The new features are available on iPhone®, Android® and iPad®.

(Logo: http://photos.prnewswire.com/prnh/20120418/MM90603LOGO)

  • Quick Balance now enables users to view the balances of up to five accounts at a time; previously, only two accounts were viewable
  • The Quick Balance for iPad application also features a 30-day view of pending payments and eBills
  • Small business and wealth clients can receive higher, and tailored, increased mobile deposit limits up to $15,000; previously, all clients were capped at $5,000/month
  • Dynamic in-app messaging service for real-time, personalized and contextual messages from the bank to customers, such as a product promotion or link to an educational video on the bank's YouTube channel

"When we launched our mobile platform in 2013 we achieved an aggressive goal, which was to deliver real value to customers on their mobile devices in a way that was also a 'first' for a North American bank," said Mathieu Krogstad, vice president of mobile banking and payments at Bank of the West. "Given the response we've had – particularly from small business owners and wealth clients – it's rewarding to know we've made such a positive impact on the way our customers engage and bank with us."

In fact, according to the Bank's data, since the 2013 launch:

  • Mobile banking enrollments have increased 238 percent
  • The average Quick Balance user accesses the feature about 15 times a month
  • There has been a 333 percent increase in the bank's 90-day active mobile users, with a 73% active user rate

Customer feedback greatly informed this new set of enhancements and the Bank's mobile plans moving forward. "For example, our customers are so enamored with Quick Balance that they requested additional account views; they also told us they wanted higher mobile deposit limits. We were happy to oblige and better meet their needs with this new version," said Krogstad.

In related news, Bank of the West received the #1 ranking in this year's ath Power Small Business Ranking Study™, an annual study which assesses small business owners' banking experiences at financial institutions nationwide. Announced in January, the study revealed that 66 percent of small business owners said they would likely switch banks for one with a superior mobile offering.

Krogstad added, "We are motivated to create a positive experience for our customers. The findings of the ath Power Study enforce that we are on the right track."

"We've had phenomenal customer feedback, and mobile adoption has completely surpassed our expectations," said Jamie Armistead, senior vice president of multi-channel banking at Bank of the West. "Providing our users with a product that allows them to interact with their money in a way that's immediate and intuitive has allowed us to bring a superior tool to market and reaffirms to our customers that they are banking in the right place."

While these features allow customers to easily access their account information, Bank of the West continues to reinforce its commitment to safeguarding customer information by providing secure access via industry-standard encryption technology in addition to other privacy and security measures. As part of its policies, the bank never stores account numbers, account balances, check images or other confidential data on devices.

The new application is available for download on iPhone iPad and Android devices.

About Bank of the West
Founded in 1874, $65 billion-asset Bank of the West (www.bankofthewest.com), member FDIC and equal housing lender, offers a wide range of personal, commercial, wealth management and international banking services. The bank operates more than 600 retail and commercial banking locations in 19 Western and Midwestern states. Bank of the West is a subsidiary of BNP Paribas, which has a presence in 80 countries with nearly 200,000 employees.

SOURCE Bank of the West

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved. In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...