|By Business Wire||
|January 31, 2014 07:49 AM EST||
Research and Markets (http://www.researchandmarkets.com/research/cjslsv/errorfree) has announced the addition of the "Error-free Design: Why Owning Service Complexity Benefits the Business" report to their offering.
Arguably, the two most important elements of serving the enterprise market with high-tech solutions are instilling confidence upfront in the sales process, and following through on the recommendations resulting from that process. In other words, communications service provider (CSP) sales teams must possess both the knowledge for determining what solutions and services will best address their prospective customers' needs, and the skill to compile them in a custom-tailored manner.
The provisioning and implementation teams, in turn, need to know that the service designs that get handed down to them will work as promised. There are other important factors to delivering complex network services, but getting the design right from the start improves the odds that all will flow properly from there.
That sounds like a lot of pressure to put on the sales engineers and solutions architects who design services. And it is. In addition, the pressure to get the design right increases as the complexity of the services increases. With the growth of cloud, hosted, multi-national and multitechnology solutions, complexity has reached new heights.
However, the associated pressure it puts on sales and delivery teams is unnecessary. While it has never been easy to flawlessly design and deliver networked services, tools have evolved along with service complexity to make the process smoother and more accurate. This report tells the story of how Sprint teamed with its requirements-to-order software solutions partner, Netformx, and transformed from a company with percent of its service designs sent back for rework, to a company with almost no rework.
To be clear, this transformation did not happen overnight. Sprint and Netformx began working together to improve Sprint's service delivery capabilities almost seven years ago. The industry and the enterprise customers it serves have evolved since then.
For more information visit http://www.researchandmarkets.com/research/cjslsv/errorfree
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