Welcome!

News Feed Item

RES Software Launches a Full-Service IT Store Solution

RES Software has announced the launch of the RES IT Store. The RES IT Store transforms how users consume IT services through proactive, secure and automated delivery and return of IT resources. By automatically delivering predicted IT services to users, and supplementing automated self-service for additional service requests, IT is now able to give users the instant, consumer-like experience they have been demanding in the enterprise.

“The RES IT Store provides a win-win for IT departments and users,” said Bob Janssen, CTO and Founder of RES Software. “While IT can benefit from the ability to automatically provision a user with services that can be predicted for them based on their business-defined needs, the RES IT Store enables the business user to interact with IT through an intuitive, self-service experience. The result is a single point of access for all IT services, providing the convenience and instant response the user needs with the security, compliance and control demanded by the business. It’s really what both IT and the business have been looking for.”

With the rise of the “consumerization” of IT, the RES IT Store provides a similar experience to what users receive from the consumer app stores of companies such as Apple and Google. Combining the security features sought by IT with the ease-of-use and efficiency requested by users, the RES IT Store provides a controlled and automated platform from which users and IT can request and access all of the services, applications and data they need to be productive.

“When you look at the challenges that IT departments are facing today, the core struggle lies in delivering on users’ mounting expectations,” said Mike Whitehead, Senior Systems Engineer for Intuit, whose company deployed the RES IT Store solution in 2013. “When users are accustomed in their ‘consumer lives’ to an easy experience and immediate access to any apps or data they need, IT is driven to replicate that experience as much as possible in the enterprise. The RES IT Store helps us do that.”

The RES IT Store enables organizations to:

  • Reduce the time needed for IT to provision new employees – often from days or weeks to just minutes – by proactively subscribing users to IT services based on their business qualifications, such as their roles, departments, geographic locations and more
  • Reduce the number of service desk tickets through proactive automation, self-service and request fulfillment, which can also remediate incidents. RES IT Store users have seen a reduction of service tickets of 25%
  • Ensure the automated and rapid return of all IT services during the offboarding process, as well as other organizational changes such as promotions or role changes
  • Take advantage of the familiar and consumer-like app store model, while adding speed of delivery and IT efficiency through on-demand automation

To support the growing mobile workforce, the RES IT Store integrates with leading enterprise mobility management technologies, including Citrix XenMobile and MobileIron. RES Software also supports leading IT service management provider ServiceNow and cloud-based services, such as Salesforce.com and Microsoft Office 365, to provide users with a single interface for requesting IT services. RES Software will continue to build its integrations, with support for BMC Remedy and AirWatch slated for Q2 of 2014. With the RES IT Store, IT can aggregate services for users across physical, virtual, Mac, mobile and cloud platforms, streamlining the complexity of today’s IT environment. The result is the ability for IT to proactively manage the complete lifecycles of IT services. RES Software has developed its IT Store solution with an open technology approach that is designed to integrate with any needed workplace technology.

“The RES IT Store creates the opportunity to bridge the widening gap between users and IT,” said Klaus Besier, CEO of RES Software. “It gives customers a full-service, comprehensive IT platform that provides the IT department and end users with the best possible IT service experience, while also lowering costs and improving productivity. Based on feedback from our launch customers, partners and the analyst community, the RES IT Store is a game-changer for enterprise IT.”

The RES IT Store is available with the newly released RES Suite 2014. It is a lightweight platform that works with an organization’s existing infrastructure, and can be implemented in a scalable way to address specific or broad-based use cases in the enterprise, such as onboarding/offboarding, service desk ticket reduction, or on-demand app store provisioning. The RES Suite adds advanced abilities to the IT Store and allows IT to personalize and secure access to the user’s IT services in real-time.

To learn more about the RES IT Store, visit www.itstore.com.

About RES Software

RES Software transforms how users consume IT services through proactive, secure and automated delivery and return of IT resources, with a great user experience. RES Software helps IT professionals master the impacts of IT consumerization, increasingly sophisticated corporate users, bring-your-own-device initiatives and cloud technologies by building a foundation for delivering IT as a Service. RES Software patented technologies are used by a global customer base, and include superior customer support. For more information, follow updates on Twitter @ressoftware and visit www.ressoftware.com or www.itstore.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
Artificial intelligence, machine learning, neural networks. We’re in the midst of a wave of excitement around AI such as hasn’t been seen for a few decades. But those previous periods of inflated expectations led to troughs of disappointment. Will this time be different? Most likely. Applications of AI such as predictive analytics are already decreasing costs and improving reliability of industrial machinery. Furthermore, the funding and research going into AI now comes from a wide range of com...
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists looked at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deliver...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
SYS-CON Events announced today that Cloud Academy named "Bronze Sponsor" of 21st International Cloud Expo which will take place October 31 - November 2, 2017 at the Santa Clara Convention Center in Santa Clara, CA. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud com...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is ...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 21st Int\ernational Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their ...
We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA
"We are a monitoring company. We work with Salesforce, BBC, and quite a few other big logos. We basically provide monitoring for them, structure for their cloud services and we fit into the DevOps world" explained David Gildeh, Co-founder and CEO of Outlyer, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, Doug Vanderweide, an instructor at Linux Academy, discussed why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers wit...
SYS-CON Events announced today that GrapeUp, the leading provider of rapid product development at the speed of business, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market acr...