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Personalisation and Efficiency Are a Priority as Business Travel Is on the Increase

LONDON, February 4, 2014 /PRNewswire/ --

However, over half of travellers are left out of pocket as travel expenses fall out of policy, a significant minority are unaware of company travel policy on mobile roaming charges, and many worry for business performance when travel is reduced.  

Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, has today released its annual insights report titled "Amadeus Business Travel Insights: Business travel gets personal", which charts the behaviour and aspirations of business travellers across the UK. The report is based on a survey of over 400 UK and Ireland adults, who work for large companies and regularly travel for business, and was conducted in December 2013, by ICM Research on behalf of Amadeus UK.

Key findings include:

  • 2013 saw an increase in business travel compared to 2012
    The report showed a small increase in business travel trips in 2013, with an average of 13.1 trips being taken per person compared to 12.7 in 2012. The number of individuals taking one or more business trips has doubled between 2011 and 2013 (4% vs. 8%).
  • Personalisation and efficiency are key
    Almost two thirds of travellers say ancillary services such as extra legroom, dietary requests and extra luggage are important to them. 10% of women stated they could not do without extra luggage allowances, compared to just 1% of men. Efficiency is also the main focus for business travellers, with 21% of travellers specifying that obtaining the closest hotel to the meeting is their top priority when travelling. The second greatest is connectivity, with 18% citing the ability to connect to Wi-Fi as their top travel need.
  • Business travellers concerned that travel budget cuts affect business
    One in 10 travellers believe that reduced travel has a negative effect on customer satisfaction or has resulted in lost business.
  • Men more out of pocket from expenses
    52% of business travellers have outstanding travel expenses, with nearly a fifth (18%) being out of pocket by more than £100. Men are twice as likely to be out of pocket by more than £100 compared to women.
  • Roaming charges need to be watched
    19% of travellers were either completely unaware or need to be informed before each trip on the company policy on mobile roaming for where they are going.
  • Travel plays a significant role in employee satisfaction
    Business travellers are positive about the impact of business travel on working life - 96% say they like business trips or do not mind travelling for business. 55% of respondents stated they find business trips interesting, and women find business trips more motivating than men (21% vs 15%). However, 21% of respondents state that budget cuts make them less willing to travel. 19% state that their company travel policy has a negative impact on how they feel about their employer.

Commenting on the findings, Diane Bouzebiba, Managing Director of Amadeus, UK and Ireland, says: "We are delighted to see the growing optimism in economic outlook translating into an increase in travel as indicated by our survey, especially given the pivotal role it plays in both employee and customer satisfaction. The findings shine a spotlight on the variation in traveller requirements, enabled by the proliferation of online and mobile travel management tools, variation of travel choices on offer."

To see the full report - please visit here: http://www.amadeus.com/web/amadeus/en_GB-GB/Amadeus-Home/Resources-and-downloads/Business-Resources/Industry-reports/1319477412986-Page-AMAD_DocumentsPpal

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