Welcome!

Blog Feed Post

Jamaica Constabulary Force the first in the Caribbean to use new computer system to manage data requests from communication service providers

February 3, 2014 - CCube Solutions today announces that the Jamaica Constabulary Force (JCF) has deployed a customised version of its electronic document and records management (EDRM) and eForms technologies - called CADS[1] - to digitally automate the management, approval and auditing of all communications data requests between police officers and service providers. This kind of forensics information is now used extensively in a broad range of criminal investigations.

Founded in 1946, JCF is the national police force of Jamaica employing over 10,000 police officers who serve a population of around 2.8 million covering some 4,240 square miles.

The Communications Forensics and Cybercrime Unit (CFCU) was formed in December 2010[2] and currently has a staff of SPoC[3] officers who manage communications data requests between the JCF, two other auxiliary police forces and independent investigators on the island, and Jamaica's three main communications service providers (CSPs) - Digicel, Flow and Lime - who provide landline, Internet and mobile phone connectivity.

Historically the process of making requests for information, managing applications, getting a response from CSPs, analysing the data, and providing this to investigators in the field could take months as it was all done manually.

Inspector Warren Williams, head of the JCF's CFCU explains, "The focus of the CADS project has been to automate this process to vastly reduce the turnaround time of applications, improve the efficiency of both the CFCU and CSP teams, and ultimately provide a better service for investigators who are using this kind of information more and more. The response will now be measured in hours and days not months with the system currently being tested to provide support in 'live' operations."

In 2012, there was just over 1,000 applications - an increase of 15% on the year before - with just 400 returned. Inspector Williams adds, "As applications have increased, the backlog has grown. The new solution will quickly close this gap. In 2013, over 2,000 applications have been made as officers see the value of using the system as part of their investigative tool kit."

The JCF team reviewed the market and travelled to the UK to meet with the Metropolitan Police who use a similar award winning system - also developed by CCube Solutions - called TIMS (Telecommunications Intelligence Management System). Based on this, CCube Solutions was selected for the project because it met JCF's needs.

Vijay Magon, CCube Solutions' managing director, says, "Developed about eight years ago, TIMS was the first system of its kind in the UK. Capitalising on its extensive workflow capabilities, TIMS is used to make, track and report on all communication data requests from operators in line with RIPA[4] legislation which protects an individual's humans rights. The JCF system is a variation of this and meets guidelines in Jamaica's Interception of Communications Act."

The JCF is currently in the process of doubling its CFCU team. Telecommunication Liaison Officers will be appointed across the island to manage inputting requests into the system from other investigators.

CADS has now been fully deployed and runs on a dedicated server at the JCF's Kingston headquarters. The officers in the field will connect to CADS using SSL VPN technology.

Inspector Williams says, "We understand that Jamaica is the first country in the Caribbean to use this type of system and we could certainly act as a hub for the region when it comes to managing requests from other islands given some service providers like Digicel operate throughout."

If Jamaican legislation is amended, the aspiration is that information provided in CADS will be admissible in court. This means that CSP representatives will not have to physically attend court to authenticate and valid the data provided in cases as is the situation today.

The JCF is on a path of modernisation using technology and the CADS project is perfect example of this working in practice.

Inspector Williams concludes, "We're excited about the capabilities of CADS and our experiences of using it so far have been very good. It improves our ability to handle more requests far quicker with all the resulting benefits of efficiency and delivery of service being radically improved. Ultimately we hope that using this type of technology will improve clear up rates and the level of crime in the country will decline."

[1] Communications Automated Database System (CADS)
[2] The CFCU was created through the merger of three departments: the Cybercrime unit, Communications Intelligence Unit and the Digital Forensics Unit.
[3] Singe Point of Contact
[4] Regulation of Investigatory Powers Act 200 (RIPA)

- ENDS -

About CCube Solutions
CCube Solutions is an award-winning provider of enterprise content management (ECM) solutions, comprising electronic document and records management, workflow, electronic forms, portal software, and systems integration.

Founded in 1995, it has a proven track record working with the police, local government, National Health Service and in the private sector providing cost effective and scalable solutions, tailored to meet the individual requirements of customers.

An AIIM Advisory Board member, CCube Solutions is active in developing and guiding the future direction of the ECM industry, and upholds AIIM's principles of good information management, know-how applied on every customer engagement.

CCube Solutions is headquartered in Milton Keynes, and is the trading name of OITUK Limited. For further information, please visit www.ccubesolutions.com

For further information, please contact
Tom Herbst
Tom Herbst PR
T:07768 145571
Email: [email protected]

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

Latest Stories
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
Many banks and financial institutions are experimenting with containers in development environments, but when will they move into production? Containers are seen as the key to achieving the ultimate in information technology flexibility and agility. Containers work on both public and private clouds, and make it easy to build and deploy applications. The challenge for regulated industries is the cost and complexity of container security compliance. VM security compliance is already challenging, ...
Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, ...
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing perf...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 18th International CloudExpo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
SYS-CON Events announced today that EastBanc Technologies will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. EastBanc Technologies has been working at the frontier of technology since 1999. Today, the firm provides full-lifecycle software development delivering flexible technology solutions that seamlessly integrate with existing systems – whether on premise or cloud. EastBanc Technologies partners with p...
The pace of innovation, vendor lock-in, production sustainability, cost-effectiveness, and managing risk… In his session at 18th Cloud Expo, Dan Choquette, Founder of RackN, will discuss how CIOs are challenged finding the balance of finding the right tools, technology and operational model that serves the business the best. He will discuss how clouds, open source software and infrastructure solutions have benefits but also drawbacks and how workload and operational portability between vendors...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
In the rush to compete in the digital age, a successful digital transformation is essential, but many organizations are setting themselves up for failure. There’s a common misconception that the process is just about technology, but it’s not. It’s about your business. It shouldn’t be treated as an isolated IT project; it should be driven by business needs with the committed involvement of a range of stakeholders.
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...