|By Business Wire||
|February 4, 2014 08:33 AM EST||
RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business communication solutions, today announced that Dynasplint, a company that designs, manufactures and sells dynamic splints, chose RingCentral as its business phone system, and by doing so avoided a telephony crisis.
Dynasplint had searched for a strategy that would reduce its dependency on hardware and maintenance engineering support. Their legacy on-premise hardware was expensive and needed frequent updates, and required constant configuration and management support from outside technicians. The implementation of RingCentral Office was just starting when Dynasplint ran into an unexpected dilemma.
“We were in the middle of a weekend scheduled data center move off-site, when I realized that our on-premise Microsoft OCS system was having technical issues and wouldn’t be running by office hours come Monday morning,” explained John Ballard, IT Director at Dynasplint. “Luckily I had signed a contract with RingCentral, and had phones already delivered. We called our RingCentral representative, and our 60-day project plan to onboard 197 users happened in 12 hours.”
After evaluating other providers, Dynasplint chose RingCentral because of the hands-on customer support received and the quick and easy implementation that RingCentral provides. Dynasplint needed a solution that could provide flexibility and connectivity for its distributed workforce. With the RingCentral Mobile App, employees can stay connected using the built-in company directory, and manage personal preferences without the help of IT.
“Our relationship with our RingCentral representative is phenomenal: we called on a Sunday and were able to get all of our phones up and running to the point where we had 95% productivity from a voice perspective by Monday morning,” explained John Ballard. “By switching to RingCentral, we have found a solution across our company that can unify our 100 remote employees, that has excellent voice quality, easy administration, and a solution that employees love.”
RingCentral Office securely delivers quality voice, HD video meetings, fax, text and conferencing for businesses, regardless of size, locations, devices, or budget. Easier to manage and more flexible than on-premise phone systems, the solution adapts to the unique needs of each business, integrates with other cloud applications, and eliminates phone system hardware.
Headquartered in San Mateo, California, RingCentral (NYSE: RNG) is a leading provider of cloud business communications solution providers. Easier to manage and more flexible than on-premise communications phone systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premise traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, California.
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