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GetFeedback.com Disrupts Online Survey Industry, Unveils GetFeedback for Salesforce
|By Business Wire
|February 6, 2014 08:06 AM EST
GetFeedback.com, the company disrupting the online survey software
market with engaging mobile-ready customer surveys, today unveiled
GetFeedback for Salesforce, an integrated offering that allows any
company to create branded, mobile-ready customers surveys that can be
distributed to customers on smartphones, tablets and web browsers.
Survey responses can be automatically associated with existing customer
data in Salesforce, and individual customer responses can be segmented
for deeper insight and action with Salesforce analytics.
“Customers are at the center of every business and gathering customer
feedback is paramount to success,” said Alex Bard, SVP and GM,
Salesforce Service Cloud. “GetFeedback for Salesforce allows companies
to deliver world class mobile-ready surveys that integrate seamlessly
with Salesforce, giving companies a powerful new way to connect with
their customers in an entirely new way.”
“With GetFeedback for Salesforce, companies can now gather the customer
feedback they need to make critical business decisions, with one
integrated system,” said Kraig Swensrud, founder and CEO of
GetFeedback.com. “GetFeedback for Salesforce delivers real-time customer
feedback to the right department at the right time, allowing companies
to listen to their customers and react immediately.”
GetFeedback.com has received venture funding from salesforce.com, among
Key Details Regarding GetFeedback for Salesforce
GetFeedback for Salesforce is an integrated offering that allows any
company to create highly engaging, mobile-ready customers surveys that
tie directly into Salesforce. The following are common uses for the new
● GetFeedback for Salesforce1 Service Cloud - Customer surveys
are core to every support organization. Organizations of all sizes want
to understand customer satisfaction scores, if issues are being resolved
adequately and how likely customers are to promote a product to others.
GetFeedback for Salesforce allows for the seamless integration between
customer satisfaction surveys and the Service Cloud.
● GetFeedback for Salesforce1 Sales Cloud - Sales
representatives and sales managers have long needed to engage with
customers to understand purchasing behavior, how they can effectively
engage with customers over time and how their sales organization can
stay on top of the competition. GetFeedback for Salesforce provides a
powerful way for sales leaders to gain customer insight, directly from
within the Sales Cloud.
● GetFeedback for Salesforce1 Exact Target Marketing Cloud - Customer
surveys are essential for marketing organizations looking to engage with
new and existing clients. The best marketing departments have
conversations with customers to learn about interests and develop new
opportunities. Whether that is customer feedback about an event, a
specific campaign, or a set of offers, GetFeedback allows companies to
gather marketing feedback that leads to more engaged customers.
● GetFeedback for Salesforce1 Chatter - Customer feedback needs
to be shared with the right individuals in every organization, in
real-time. If a customer responds to a survey noting a problem, the
right employees need to be notified to resolve the issue. With
GetFeedback for Salesforce, social collaboration tools like Chatter
provide the ability to route survey responses and customer issues
directly to the individuals who can best serve that customer.
● GetFeedback for Salesforce1 Platform - It’s critical that
customer surveys integrate deeply into every custom enterprise app. Many
organizations leverage the Salesforce1 Platform to create custom apps
for managing events, products and partners. GetFeedback for Salesforce
allows customer feedback to integrate seamlessly into every native app
running on the Salesforce1 Platform.
Availability & Pricing
GetFeedback for Salesforce is included with every GetFeedback.com plan
at no additional charge. Find additional information and sign up at www.getfeedback.com/salesforce.
Built on the Salesforce1 Customer Platform, the new social, mobile and
cloud customer platform built to transform sales, service and marketing
apps, GetFeedback for Salesforce is also now available on the Salesforce
AppExchange at www.salesforce.com/appexchange.
GetFeedback.com is a modern survey marketing application designed and
built for a mobile world, allowing anyone to easily create an online
survey experience with perfect branding, beautiful imagery, even
embedded video. More importantly, GetFeedback.com will dynamically
re-size and re-format every survey to display perfectly on today’s
smartphones, tablets, and web browsers. The result? A fun, engaging
experience for any audience that results in better response rates,
better feedback, and better business decisions. GetFeedback.com was
founded in 2013 by former Salesforce executives Kraig Swensrud and Sean
Whiteley. GetFeedback.com’s client roster includes Appirio, Amazon.com
Student, The Association of Surfing Professionals, Dropbox, Heroku,
LinkedIn, The North Face, Oracle Responsys, and salesforce.com. For more
information, please visit www.getfeedback.com.
About the Salesforce1 AppExchange
The Salesforce1 AppExchange is the world’s leading business apps
marketplace. With more than 2,000 partner apps and 2 million customer
installs it is the most comprehensive source of social and mobile cloud
apps for business. The Salesforce1 Customer Platform is the new social,
mobile and cloud customer platform for building next generation apps,
powering Salesforce CRM, and more than 3 million custom apps built by
customers and partners. Apps built on the Salesforce1 Platform can be
easily distributed and marketed through AppExchange.
Salesforce, Salesforce1, AppExchange and others are among the trademarks
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