Welcome!

News Feed Item

GetFeedback.com Disrupts Online Survey Industry, Unveils GetFeedback for Salesforce

GetFeedback.com, the company disrupting the online survey software market with engaging mobile-ready customer surveys, today unveiled GetFeedback for Salesforce, an integrated offering that allows any company to create branded, mobile-ready customers surveys that can be distributed to customers on smartphones, tablets and web browsers. Survey responses can be automatically associated with existing customer data in Salesforce, and individual customer responses can be segmented for deeper insight and action with Salesforce analytics.

“Customers are at the center of every business and gathering customer feedback is paramount to success,” said Alex Bard, SVP and GM, Salesforce Service Cloud. “GetFeedback for Salesforce allows companies to deliver world class mobile-ready surveys that integrate seamlessly with Salesforce, giving companies a powerful new way to connect with their customers in an entirely new way.”

“With GetFeedback for Salesforce, companies can now gather the customer feedback they need to make critical business decisions, with one integrated system,” said Kraig Swensrud, founder and CEO of GetFeedback.com. “GetFeedback for Salesforce delivers real-time customer feedback to the right department at the right time, allowing companies to listen to their customers and react immediately.”

GetFeedback.com has received venture funding from salesforce.com, among other investors.

Key Details Regarding GetFeedback for Salesforce

GetFeedback for Salesforce is an integrated offering that allows any company to create highly engaging, mobile-ready customers surveys that tie directly into Salesforce. The following are common uses for the new product:

GetFeedback for Salesforce1 Service Cloud - Customer surveys are core to every support organization. Organizations of all sizes want to understand customer satisfaction scores, if issues are being resolved adequately and how likely customers are to promote a product to others. GetFeedback for Salesforce allows for the seamless integration between customer satisfaction surveys and the Service Cloud.

GetFeedback for Salesforce1 Sales Cloud - Sales representatives and sales managers have long needed to engage with customers to understand purchasing behavior, how they can effectively engage with customers over time and how their sales organization can stay on top of the competition. GetFeedback for Salesforce provides a powerful way for sales leaders to gain customer insight, directly from within the Sales Cloud.

GetFeedback for Salesforce1 Exact Target Marketing Cloud - Customer surveys are essential for marketing organizations looking to engage with new and existing clients. The best marketing departments have conversations with customers to learn about interests and develop new opportunities. Whether that is customer feedback about an event, a specific campaign, or a set of offers, GetFeedback allows companies to gather marketing feedback that leads to more engaged customers.

GetFeedback for Salesforce1 Chatter - Customer feedback needs to be shared with the right individuals in every organization, in real-time. If a customer responds to a survey noting a problem, the right employees need to be notified to resolve the issue. With GetFeedback for Salesforce, social collaboration tools like Chatter provide the ability to route survey responses and customer issues directly to the individuals who can best serve that customer.

GetFeedback for Salesforce1 Platform - It’s critical that customer surveys integrate deeply into every custom enterprise app. Many organizations leverage the Salesforce1 Platform to create custom apps for managing events, products and partners. GetFeedback for Salesforce allows customer feedback to integrate seamlessly into every native app running on the Salesforce1 Platform.

Availability & Pricing

GetFeedback for Salesforce is included with every GetFeedback.com plan at no additional charge. Find additional information and sign up at www.getfeedback.com/salesforce.

Built on the Salesforce1 Customer Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, GetFeedback for Salesforce is also now available on the Salesforce AppExchange at www.salesforce.com/appexchange.

About GetFeedback.com

GetFeedback.com is a modern survey marketing application designed and built for a mobile world, allowing anyone to easily create an online survey experience with perfect branding, beautiful imagery, even embedded video. More importantly, GetFeedback.com will dynamically re-size and re-format every survey to display perfectly on today’s smartphones, tablets, and web browsers. The result? A fun, engaging experience for any audience that results in better response rates, better feedback, and better business decisions. GetFeedback.com was founded in 2013 by former Salesforce executives Kraig Swensrud and Sean Whiteley. GetFeedback.com’s client roster includes Appirio, Amazon.com Student, The Association of Surfing Professionals, Dropbox, Heroku, LinkedIn, The North Face, Oracle Responsys, and salesforce.com. For more information, please visit www.getfeedback.com.

About the Salesforce1 AppExchange

The Salesforce1 AppExchange is the world’s leading business apps marketplace. With more than 2,000 partner apps and 2 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce1 Customer Platform is the new social, mobile and cloud customer platform for building next generation apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce1 Platform can be easily distributed and marketed through AppExchange.

Salesforce, Salesforce1, AppExchange and others are among the trademarks of salesforce.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
With over 720 million Internet users and 40–50% CAGR, the Chinese Cloud Computing market has been booming. When talking about cloud computing, what are the Chinese users of cloud thinking about? What is the most powerful force that can push them to make the buying decision? How to tap into them? In his session at 18th Cloud Expo, Yu Hao, CEO and co-founder of SpeedyCloud, answered these questions and discussed the results of SpeedyCloud’s survey.
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
"This week we're really focusing on scalability, asset preservation and how do you back up to the cloud and in the cloud with object storage, which is really a new way of attacking dealing with your file, your blocked data, where you put it and how you access it," stated Jeff Greenwald, Senior Director of Market Development at HGST, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
IoT is rapidly changing the way enterprises are using data to improve business decision-making. In order to derive business value, organizations must unlock insights from the data gathered and then act on these. In their session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, and Peter Shashkin, Head of Development Department at EastBanc Technologies, discussed how one organization leveraged IoT, cloud technology and data analysis to improve customer experiences and effi...