Welcome!

News Feed Item

GetFeedback.com Disrupts Online Survey Industry, Unveils GetFeedback for Salesforce

GetFeedback.com, the company disrupting the online survey software market with engaging mobile-ready customer surveys, today unveiled GetFeedback for Salesforce, an integrated offering that allows any company to create branded, mobile-ready customers surveys that can be distributed to customers on smartphones, tablets and web browsers. Survey responses can be automatically associated with existing customer data in Salesforce, and individual customer responses can be segmented for deeper insight and action with Salesforce analytics.

“Customers are at the center of every business and gathering customer feedback is paramount to success,” said Alex Bard, SVP and GM, Salesforce Service Cloud. “GetFeedback for Salesforce allows companies to deliver world class mobile-ready surveys that integrate seamlessly with Salesforce, giving companies a powerful new way to connect with their customers in an entirely new way.”

“With GetFeedback for Salesforce, companies can now gather the customer feedback they need to make critical business decisions, with one integrated system,” said Kraig Swensrud, founder and CEO of GetFeedback.com. “GetFeedback for Salesforce delivers real-time customer feedback to the right department at the right time, allowing companies to listen to their customers and react immediately.”

GetFeedback.com has received venture funding from salesforce.com, among other investors.

Key Details Regarding GetFeedback for Salesforce

GetFeedback for Salesforce is an integrated offering that allows any company to create highly engaging, mobile-ready customers surveys that tie directly into Salesforce. The following are common uses for the new product:

GetFeedback for Salesforce1 Service Cloud - Customer surveys are core to every support organization. Organizations of all sizes want to understand customer satisfaction scores, if issues are being resolved adequately and how likely customers are to promote a product to others. GetFeedback for Salesforce allows for the seamless integration between customer satisfaction surveys and the Service Cloud.

GetFeedback for Salesforce1 Sales Cloud - Sales representatives and sales managers have long needed to engage with customers to understand purchasing behavior, how they can effectively engage with customers over time and how their sales organization can stay on top of the competition. GetFeedback for Salesforce provides a powerful way for sales leaders to gain customer insight, directly from within the Sales Cloud.

GetFeedback for Salesforce1 Exact Target Marketing Cloud - Customer surveys are essential for marketing organizations looking to engage with new and existing clients. The best marketing departments have conversations with customers to learn about interests and develop new opportunities. Whether that is customer feedback about an event, a specific campaign, or a set of offers, GetFeedback allows companies to gather marketing feedback that leads to more engaged customers.

GetFeedback for Salesforce1 Chatter - Customer feedback needs to be shared with the right individuals in every organization, in real-time. If a customer responds to a survey noting a problem, the right employees need to be notified to resolve the issue. With GetFeedback for Salesforce, social collaboration tools like Chatter provide the ability to route survey responses and customer issues directly to the individuals who can best serve that customer.

GetFeedback for Salesforce1 Platform - It’s critical that customer surveys integrate deeply into every custom enterprise app. Many organizations leverage the Salesforce1 Platform to create custom apps for managing events, products and partners. GetFeedback for Salesforce allows customer feedback to integrate seamlessly into every native app running on the Salesforce1 Platform.

Availability & Pricing

GetFeedback for Salesforce is included with every GetFeedback.com plan at no additional charge. Find additional information and sign up at www.getfeedback.com/salesforce.

Built on the Salesforce1 Customer Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, GetFeedback for Salesforce is also now available on the Salesforce AppExchange at www.salesforce.com/appexchange.

About GetFeedback.com

GetFeedback.com is a modern survey marketing application designed and built for a mobile world, allowing anyone to easily create an online survey experience with perfect branding, beautiful imagery, even embedded video. More importantly, GetFeedback.com will dynamically re-size and re-format every survey to display perfectly on today’s smartphones, tablets, and web browsers. The result? A fun, engaging experience for any audience that results in better response rates, better feedback, and better business decisions. GetFeedback.com was founded in 2013 by former Salesforce executives Kraig Swensrud and Sean Whiteley. GetFeedback.com’s client roster includes Appirio, Amazon.com Student, The Association of Surfing Professionals, Dropbox, Heroku, LinkedIn, The North Face, Oracle Responsys, and salesforce.com. For more information, please visit www.getfeedback.com.

About the Salesforce1 AppExchange

The Salesforce1 AppExchange is the world’s leading business apps marketplace. With more than 2,000 partner apps and 2 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce1 Customer Platform is the new social, mobile and cloud customer platform for building next generation apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce1 Platform can be easily distributed and marketed through AppExchange.

Salesforce, Salesforce1, AppExchange and others are among the trademarks of salesforce.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
Cybersecurity is a critical component of software development in many industries including medical devices. However, code is not always written to be robust or secure from the unknown or the unexpected. This gap can make medical devices susceptible to cybersecurity attacks ranging from compromised personal health information to life-sustaining treatment. In his session at @ThingsExpo, Clark Fortney, Software Engineer at Battelle, will discuss how programming oversight using key methods can incre...
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
Did you know that you can develop for mainframes in Java? Or that the testing and deployment can be automated across mobile to mainframe? In his session at @DevOpsSummit at 20th Cloud Expo, Vaughn Marshall, Sr. Principal Product Owner at CA Technologies, will discuss and demo how increasingly teams are developing with agile methodologies using modern development environments and automating testing and deployments, mobile to mainframe.
The goal of Continuous Testing is to shift testing left to find defects earlier and release software faster. This can be achieved by integrating a set of open source functional and performance testing tools in the early stages of your software delivery lifecycle. There is one process that binds all application delivery stages together into one well-orchestrated machine: Continuous Testing. Continuous Testing is the conveyor belt between the Software Factory and production stages. Artifacts are ...
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and 21st International Cloud Expo, which will take place in November in Silicon Valley, California.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory?
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
SYS-CON Events announced today that Hitachi Data Systems, a wholly owned subsidiary of Hitachi LTD., will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City. Hitachi Data Systems (HDS) will be featuring the Hitachi Content Platform (HCP) portfolio. This is the industry’s only offering that allows organizations to bring together object storage, file sync and share, cloud storage gateways, and sophisticated search an...