Welcome!

News Feed Item

CommuniTake Announces New Release - CommuniTake 4.0, Offering Innovative Enterprise Mobility Management and Support Capabilities

CommuniTake announced the immediate availability of CommuniTake 4.0. The new release addresses and resolves key pain points for operators and for the mobile employee. CommuniTake 4.0 further extends the capabilities and manageability of the world’s only Enterprise Mobility and Total Care suite. It provides better readiness to address the challenges of vertical industries such as retail, education, automotive, and Android driven Internet of Things. The new release delivers the following functionality:

  • Monitoring and geo-mapping dropped call events: by identifying who experiences imperfect mobile experience, service providers are able to build stronger relationships with their customers, increasing the likelihood they will reward them with loyalty.
  • Extended on-device app diagnosis capabilities, including new hardware and software tests, both for Android and iOS devices: puts support freedom in the hands of the users, making it accessible at any time.
  • In-Store Care: enhances management capabilities over in-store demonstration devices toward operational efficiencies and a unified shopping experience.
  • Mobile support leveraging remote takeover between community members: makes a better and less intrusive care experience with persons that the user is comfortable with.
  • Case initiation via an on-device repair questionnaire: shortens the discovery phase and improves support metrics by submitting relevant, timely problem description prior to the support session.
  • Single-click data backup and restoration through the on-device care application: narrows the likelihood of users losing crucial data and increases customers’ engagement.
  • Simple language search in device manuals: offers more contextual support relevance via quick answers available for support advisors.
  • New MDM user interface and smart one-and-done definitions: using an intuitive interface and smart processes, administrators can quickly define policies and address mobility problems to optimize productivity.
  • Intelligent secure messaging and data containerization: allows for seamless mobility, and robust security, linked to daily routines, for eliminating security breaches.
  • Silent over the air installation of Android applications: makes the CommuniTake platform even more useful by silently adding content to improve user mobile experience.

“We are excited to leverage our expertise and experience in the support-intensive mobile world. With these enhanced capabilities, operators will revolutionize the way they address support challenges and achieve increased efficiency. They will better understand the mobile experience toward driving more effective retention campaigns”, said Ronen Sasson, CommuniTake CEO. “Enterprises can quickly and easily deploy our enterprise mobility solution to realize enhanced mobility value. It well addresses the evolving requirement of enterprises to internally support their mobile devices. We deliver the world’s only mobility solution containing five components: device management; extended communications security; device diagnostics for always connected employees; device sharing for tangible guidance among professionals; and remote device takeover for internal cost – effective support”.

About CommuniTake Technologies

CommuniTake is a front-runner in remote access technology over mobile devices. CommuniTake delivers a leading Mobility platform that unifies comprehensive Enterprise Mobility Management with robust multi-channel support and core Internet of Things services. The CommuniTake solutions suite turns support to be the hallmark of a successful communication service provider; leverages enterprise mobile resources and processes to effectively drive business results within fully secure and managed mobility; and provides visibility and control over connected machines. CommuniTake proven success features superior technology; advanced functionality; flexible delivery methods; and a white label model. CommuniTake products are deployed by foremost operators and businesses worldwide.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Both SaaS vendors and SaaS buyers are going “all-in” to hyperscale IaaS platforms such as AWS, which is disrupting the SaaS value proposition. Why should the enterprise SaaS consumer pay for the SaaS service if their data is resident in adjacent AWS S3 buckets? If both SaaS sellers and buyers are using the same cloud tools, automation and pay-per-transaction model offered by IaaS platforms, then why not host the “shrink-wrapped” software in the customers’ cloud? Further, serverless computing, cl...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, Sandy Ca...
As software becomes more and more complex, we, as software developers, have been splitting up our code into smaller and smaller components. This is also true for the environment in which we run our code: going from bare metal, to VMs to the modern-day Cloud Native world of containers, schedulers and micro services. While we have figured out how to run containerized applications in the cloud using schedulers, we've yet to come up with a good solution to bridge the gap between getting your contain...
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Information technology (IT) advances are transforming the way we innovate in business, thereby disrupting the old guard and their predictable status-quo. It’s creating global market turbulence. Industries are converging, and new opportunities and threats are emerging, like never before. So, how are savvy chief information officers (CIOs) leading this transition? Back in 2015, the IBM Institute for Business Value conducted a market study that included the findings from over 1,800 CIO interviews ...
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Niagara Networks exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, introduced the technologies required for implementing these idea...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, represent...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.