Welcome!

News Feed Item

CommuniTake Announces New Release - CommuniTake 4.0, Offering Innovative Enterprise Mobility Management and Support Capabilities

CommuniTake announced the immediate availability of CommuniTake 4.0. The new release addresses and resolves key pain points for operators and for the mobile employee. CommuniTake 4.0 further extends the capabilities and manageability of the world’s only Enterprise Mobility and Total Care suite. It provides better readiness to address the challenges of vertical industries such as retail, education, automotive, and Android driven Internet of Things. The new release delivers the following functionality:

  • Monitoring and geo-mapping dropped call events: by identifying who experiences imperfect mobile experience, service providers are able to build stronger relationships with their customers, increasing the likelihood they will reward them with loyalty.
  • Extended on-device app diagnosis capabilities, including new hardware and software tests, both for Android and iOS devices: puts support freedom in the hands of the users, making it accessible at any time.
  • In-Store Care: enhances management capabilities over in-store demonstration devices toward operational efficiencies and a unified shopping experience.
  • Mobile support leveraging remote takeover between community members: makes a better and less intrusive care experience with persons that the user is comfortable with.
  • Case initiation via an on-device repair questionnaire: shortens the discovery phase and improves support metrics by submitting relevant, timely problem description prior to the support session.
  • Single-click data backup and restoration through the on-device care application: narrows the likelihood of users losing crucial data and increases customers’ engagement.
  • Simple language search in device manuals: offers more contextual support relevance via quick answers available for support advisors.
  • New MDM user interface and smart one-and-done definitions: using an intuitive interface and smart processes, administrators can quickly define policies and address mobility problems to optimize productivity.
  • Intelligent secure messaging and data containerization: allows for seamless mobility, and robust security, linked to daily routines, for eliminating security breaches.
  • Silent over the air installation of Android applications: makes the CommuniTake platform even more useful by silently adding content to improve user mobile experience.

“We are excited to leverage our expertise and experience in the support-intensive mobile world. With these enhanced capabilities, operators will revolutionize the way they address support challenges and achieve increased efficiency. They will better understand the mobile experience toward driving more effective retention campaigns”, said Ronen Sasson, CommuniTake CEO. “Enterprises can quickly and easily deploy our enterprise mobility solution to realize enhanced mobility value. It well addresses the evolving requirement of enterprises to internally support their mobile devices. We deliver the world’s only mobility solution containing five components: device management; extended communications security; device diagnostics for always connected employees; device sharing for tangible guidance among professionals; and remote device takeover for internal cost – effective support”.

About CommuniTake Technologies

CommuniTake is a front-runner in remote access technology over mobile devices. CommuniTake delivers a leading Mobility platform that unifies comprehensive Enterprise Mobility Management with robust multi-channel support and core Internet of Things services. The CommuniTake solutions suite turns support to be the hallmark of a successful communication service provider; leverages enterprise mobile resources and processes to effectively drive business results within fully secure and managed mobility; and provides visibility and control over connected machines. CommuniTake proven success features superior technology; advanced functionality; flexible delivery methods; and a white label model. CommuniTake products are deployed by foremost operators and businesses worldwide.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
Many banks and financial institutions are experimenting with containers in development environments, but when will they move into production? Containers are seen as the key to achieving the ultimate in information technology flexibility and agility. Containers work on both public and private clouds, and make it easy to build and deploy applications. The challenge for regulated industries is the cost and complexity of container security compliance. VM security compliance is already challenging, ...
As cloud and storage projections continue to rise, the number of organizations moving to the cloud is escalating and it is clear cloud storage is here to stay. However, is it secure? Data is the lifeblood for government entities, countries, cloud service providers and enterprises alike and losing or exposing that data can have disastrous results. There are new concepts for data storage on the horizon that will deliver secure solutions for storing and moving sensitive data around the world. ...
Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, ...
As machines are increasingly connected to the internet, it’s becoming easier to discover the numerous ways Industrial IoT (IIoT) is helping to shape the business world. This is exactly why we have decided to take a closer look at this pervasive movement and to examine the desire to connect more things! Now if you need a refresher on IIoT and how it is changing the world, take a moment and listen to Greg Gorbach with ARC Advisory Group. Gorbach believes, "IIoT will significantly change the worl...
Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing perf...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit y...
Cloud computing changed data analytics for good. It enabled companies to drastically decrease resources and architecture previously assigned with business intelligence departments. It also enabled laymen to run advanced business analytics. Cloud was also the architecture of choice for storing and processing big data. Data piling is a continuous process, which is going to explode with emerging Internet of Things concept. Answer to this issue developers found in new concept called fog computing. ...
There are several IoTs: the Industrial Internet, Consumer Wearables, Wearables and Healthcare, Supply Chains, and the movement toward Smart Grids, Cities, Regions, and Nations. There are competing communications standards every step of the way, a bewildering array of sensors and devices, and an entire world of competing data analytics platforms. To some this appears to be chaos. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will discuss the vast to...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
SYS-CON Events announced today that Enzu, a leading provider of cloud hosting solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to foc...
SYS-CON Events announced today the How to Create Angular 2 Clients for the Cloud Workshop, being held June 7, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified. Now it’s a component-based well-performing framework. The immersive one-day workshop led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and...