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Call for Papers Now Open for ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago, IL

ICMI and Advisory Board seek papers focused on current contact center challenges and practical tools. Deadline for submissions is March 3, 2014.

COLORADO SPRINGS, Colo., Feb. 10, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) is currently seeking papers for its popular Contact Center Demo & Conference (November 3-5, 2014) in Chicago, IL. Selected presenters will receive complimentary conference registration and coveted industry expert status.


Deadline for submissions is March 3, 2014. Potential speakers can submit their entries at:

Attended by more than 500 customer care professionals from organizations of every size and industry, ICMI Contact Center Demo & Conference has rapidly become a highlight of the fall calendar. The event has a strong reputation for providing practical, high-quality, product-neutral education delivered by effective speakers who represent the best in the business.

The Chicago conference program will feature a selection of dynamic keynote speakers, 4-hour pre-conference workshops and 75-minute main sessions. Key topics include, but are not limited to:  

  • People Management (hiring, motivation, monitoring)
  • Operations Management (workforce management, metrics, forecasting)
  • Technology Management (vendor selection, social media, trends)
  • Strategy and Leadership Initiatives (customer satisfaction, customer retention, business case studies)

This year, members of the conference's independent Advisory Board are particularly interested in submissions that address current challenges in the industry.

Speakers might choose to address multi-channel environments, changing customer needs and expectations, increased regulations, employee engagement or a relevant topic of their choice. The Board always looks favorably on submissions that offer practical and specific takeaway tools that  conference attendees can implement immediately in their own centers.      

Submissions for pre-conference workshops and main sessions will be accepted now through March 3, 2014 from practitioners, consultants, trainers and vendors alike. Commercial content of any sort – whether blatant or subtle – will not be considered. Potential presenters can apply at:


ICMI Contact Center Demo and Conference is the only fall event that specifically addresses the needs of call center professionals, providing tools and techniques for immediate implementation. The event also delivers a multi-faceted, impartial educational program featuring timely and topical issues facing the industry today, including:

  • Insightful keynote presentations
  • In-depth tours of real-life contact centers
  • Industry luminaries as speakers and presenters
  • Case studies from top companies
  • Extensive networking opportunities
  • The latest industry innovations and technologies on an active demo hall floor

Super Early Bird Discount
Attendees can register before June 1, 2014 for ICMI Contact Center Demo & Conference in Chicago, IL (Nov 3-5, 2014) and save $500 off regular pricing. 

Learn more at:


International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)

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