Welcome!

News Feed Item

Forrester Analyst Joins Relayware to Drive Customer Success

Harmon To Draw Upon His Vast Industry Experience and Best Practices to Ensure Customers Get Optimal Return on The Channel Investment

OXFORD, England and JERSEY CITY, N.J., Feb. 11, 2014 /PRNewswire/ -- Relayware, a global leader and provider of PRM and B2B collaboration and multi-channel communication solutions, today announced that former Forrester Principal Analyst Tim Harmon has joined the company's executive management team as VP of Customer Success.  In his new role, Harmon will draw upon his market expertise and knowledge of industry best practices to help Relayware customers improve their channel effectiveness while also representing the "voice of the customer" to ensure their needs and requirements are heard within the company.

Prior to joining Relayware, Harmon was a Principal Analyst with Forrester Research, where he helped channel professionals develop, enable and grow their indirect sales, services and delivery channels.  During his six-year tenure with the firm, Harmon was a prolific analyst, authoring many reports on the impact of cloud computing, mobile technology, and enterprise collaboration on the Partner Relationship Management (PRM) market. In two of his more recent overviews of the PRM market –  "The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q4 2013" and "Partner Relationships Need their Own Management System" – Harmon cautioned that customer relationship management (CRM) software alone is not sufficient to address the complex and multifaceted requirements demanded by partner- and channel-centric organizations.

"PRM solutions have advanced tremendously in the last couple of years, meeting the dynamic needs of today's sophisticated channel organizations in managing partner deal registration, training and certification, and collaborative business planning and opportunity development," said Harmon. "By addressing these diverse requirements through its unified, rules-driven platform, Relayware is best suited to give channel pros the visibility and control over their partner program effectiveness. Relayware stands out not just for its technology, but for its fanatical commitment to its customers' success."

Prior to joining Forrester, Tim served in executive management and mentoring roles in the vendor, user, industry analyst, and venture capital aspects of the IT industry. He has been a featured speaker at many industry conferences involving channel management, business intelligence, data warehousing, and enterprise applications and has been published in Vertical Systems Reseller, Austin-American Statesman, BI Review, DM Review, and Intelligent Enterprise.

Harmon is the second senior executive to join Relayware this year.  Jim Somers joined the company last month as Chief Marketing Officer to lead the company's global marketing strategy and help accelerate Relayware's expansion into the North America market.  In September 2013, Relayware raised $5.5 million from Albion Ventures to fund dramatic growth with additional sales and marketing resources. 

"As we grow our business and add new customers, it is imperative that we provide solid strategic consultancy and industry best practices for our customers to ensure they get the most out of their Relayware investment, and ultimately get higher performance from their indirect channels," said Mike Morgan, Chief Executive Officer for Relayware.  "Tim's deep experience in helping enterprises build, develop and enable their indirect channels really makes him the ideal candidate to provide that strategic vision for our customers and take ownership for their ongoing success."

About Relayware

Relayware is a global provider of PRM and business-to-business collaboration and multi-channel communication solutions.  Relayware prides itself on delivering indirect channel management solutions to hi-tech, manufacturing, telecommunications, financial services, insurance and smaller and emerging businesses.  Our powerful technology connects businesses and business people beyond the enterprise and facilitates effective communication and productive collaboration.  With its comprehensive range of collaborative sales, marketing, learning and support apps and multi-channel communication tools, Relayware enables networks of intermediaries to function like extensions of a business's own sales, marketing and support teams.  Relayware not only improves communication, collaboration and productivity but also delivers rapid and sustained revenue growth and improved profitability.

* All citations are sourced from "The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q4 2013 - The Seven Providers That Matter Most And How They Stack Up, Forrester Research, Inc." and "Partner Relationships Need Their Own Management System, August 20 2013, Forrester Research, Inc."

Karren Gurnhill                                                                                
Head of Media Relations                                                                             
+44 (0)1865 784920 
www.relayware.com   

Read more news from Relayware.

 

SOURCE Relayware

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
"We are a modern development application platform and we have a suite of products that allow you to application release automation, we do version control, and we do application life cycle management," explained Flint Brenton, CEO of CollabNet, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
Application transformation and DevOps practices are two sides of the same coin. Enterprises that want to capture value faster, need to deliver value faster – time value of money principle. To do that enterprises need to build cloud-native apps as microservices by empowering teams to build, ship, and run in production. In his session at @DevOpsSummit at 19th Cloud Expo, Neil Gehani, senior product manager at HPE, discussed what every business should plan for how to structure their teams to delive...
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, attendees learned about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how ...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"Qosmos has launched L7Viewer, a network traffic analysis tool, so it analyzes all the traffic between the virtual machine and the data center and the virtual machine and the external world," stated Sebastien Synold, Product Line Manager at Qosmos, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web ...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.