Welcome!

News Feed Item

Forrester Analyst Joins Relayware to Drive Customer Success

Harmon To Draw Upon His Vast Industry Experience and Best Practices to Ensure Customers Get Optimal Return on The Channel Investment

OXFORD, England and JERSEY CITY, N.J., Feb. 11, 2014 /PRNewswire/ -- Relayware, a global leader and provider of PRM and B2B collaboration and multi-channel communication solutions, today announced that former Forrester Principal Analyst Tim Harmon has joined the company's executive management team as VP of Customer Success.  In his new role, Harmon will draw upon his market expertise and knowledge of industry best practices to help Relayware customers improve their channel effectiveness while also representing the "voice of the customer" to ensure their needs and requirements are heard within the company.

Prior to joining Relayware, Harmon was a Principal Analyst with Forrester Research, where he helped channel professionals develop, enable and grow their indirect sales, services and delivery channels.  During his six-year tenure with the firm, Harmon was a prolific analyst, authoring many reports on the impact of cloud computing, mobile technology, and enterprise collaboration on the Partner Relationship Management (PRM) market. In two of his more recent overviews of the PRM market –  "The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q4 2013" and "Partner Relationships Need their Own Management System" – Harmon cautioned that customer relationship management (CRM) software alone is not sufficient to address the complex and multifaceted requirements demanded by partner- and channel-centric organizations.

"PRM solutions have advanced tremendously in the last couple of years, meeting the dynamic needs of today's sophisticated channel organizations in managing partner deal registration, training and certification, and collaborative business planning and opportunity development," said Harmon. "By addressing these diverse requirements through its unified, rules-driven platform, Relayware is best suited to give channel pros the visibility and control over their partner program effectiveness. Relayware stands out not just for its technology, but for its fanatical commitment to its customers' success."

Prior to joining Forrester, Tim served in executive management and mentoring roles in the vendor, user, industry analyst, and venture capital aspects of the IT industry. He has been a featured speaker at many industry conferences involving channel management, business intelligence, data warehousing, and enterprise applications and has been published in Vertical Systems Reseller, Austin-American Statesman, BI Review, DM Review, and Intelligent Enterprise.

Harmon is the second senior executive to join Relayware this year.  Jim Somers joined the company last month as Chief Marketing Officer to lead the company's global marketing strategy and help accelerate Relayware's expansion into the North America market.  In September 2013, Relayware raised $5.5 million from Albion Ventures to fund dramatic growth with additional sales and marketing resources. 

"As we grow our business and add new customers, it is imperative that we provide solid strategic consultancy and industry best practices for our customers to ensure they get the most out of their Relayware investment, and ultimately get higher performance from their indirect channels," said Mike Morgan, Chief Executive Officer for Relayware.  "Tim's deep experience in helping enterprises build, develop and enable their indirect channels really makes him the ideal candidate to provide that strategic vision for our customers and take ownership for their ongoing success."

About Relayware

Relayware is a global provider of PRM and business-to-business collaboration and multi-channel communication solutions.  Relayware prides itself on delivering indirect channel management solutions to hi-tech, manufacturing, telecommunications, financial services, insurance and smaller and emerging businesses.  Our powerful technology connects businesses and business people beyond the enterprise and facilitates effective communication and productive collaboration.  With its comprehensive range of collaborative sales, marketing, learning and support apps and multi-channel communication tools, Relayware enables networks of intermediaries to function like extensions of a business's own sales, marketing and support teams.  Relayware not only improves communication, collaboration and productivity but also delivers rapid and sustained revenue growth and improved profitability.

* All citations are sourced from "The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q4 2013 - The Seven Providers That Matter Most And How They Stack Up, Forrester Research, Inc." and "Partner Relationships Need Their Own Management System, August 20 2013, Forrester Research, Inc."

Karren Gurnhill                                                                                
Head of Media Relations                                                                             
+44 (0)1865 784920 
www.relayware.com   

Read more news from Relayware.

 

SOURCE Relayware

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
In his session at Cloud Expo, Robert Cohen, an economist and senior fellow at the Economic Strategy Institute, will provide economic scenarios that describe how the rapid adoption of software-defined everything including cloud services, SDDC and open networking will change GDP, industry growth, productivity and jobs. This session will also include a drill down for several industries such as finance, social media, cloud service providers and pharmaceuticals.
Security, data privacy, reliability, and regulatory compliance are critical factors when evaluating whether to move business applications from in-house, client-hosted environments to a cloud platform. Quality assurance plays a vital role in ensuring that the appropriate level of risk assessment, verification, and validation takes place to ensure business continuity during the migration to a new cloud platform.
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
StackIQ has announced the release of Stacki 3.2. Stacki is an easy-to-use Linux server provisioning tool. Stacki 3.2 delivers new capabilities that simplify the automation and integration of site-specific requirements. StackIQ is the commercial entity behind this open source bare metal provisioning tool. Since the release of Stacki in June of 2015, the Stacki core team has been focused on making the Community Edition meet the needs of members of the community, adding features and value, while ...
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...