Welcome!

News Feed Item

Forrester Analyst Joins Relayware to Drive Customer Success

Harmon To Draw Upon His Vast Industry Experience and Best Practices to Ensure Customers Get Optimal Return on The Channel Investment

OXFORD, England and JERSEY CITY, N.J., Feb. 11, 2014 /PRNewswire/ -- Relayware, a global leader and provider of PRM and B2B collaboration and multi-channel communication solutions, today announced that former Forrester Principal Analyst Tim Harmon has joined the company's executive management team as VP of Customer Success.  In his new role, Harmon will draw upon his market expertise and knowledge of industry best practices to help Relayware customers improve their channel effectiveness while also representing the "voice of the customer" to ensure their needs and requirements are heard within the company.

Prior to joining Relayware, Harmon was a Principal Analyst with Forrester Research, where he helped channel professionals develop, enable and grow their indirect sales, services and delivery channels.  During his six-year tenure with the firm, Harmon was a prolific analyst, authoring many reports on the impact of cloud computing, mobile technology, and enterprise collaboration on the Partner Relationship Management (PRM) market. In two of his more recent overviews of the PRM market –  "The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q4 2013" and "Partner Relationships Need their Own Management System" – Harmon cautioned that customer relationship management (CRM) software alone is not sufficient to address the complex and multifaceted requirements demanded by partner- and channel-centric organizations.

"PRM solutions have advanced tremendously in the last couple of years, meeting the dynamic needs of today's sophisticated channel organizations in managing partner deal registration, training and certification, and collaborative business planning and opportunity development," said Harmon. "By addressing these diverse requirements through its unified, rules-driven platform, Relayware is best suited to give channel pros the visibility and control over their partner program effectiveness. Relayware stands out not just for its technology, but for its fanatical commitment to its customers' success."

Prior to joining Forrester, Tim served in executive management and mentoring roles in the vendor, user, industry analyst, and venture capital aspects of the IT industry. He has been a featured speaker at many industry conferences involving channel management, business intelligence, data warehousing, and enterprise applications and has been published in Vertical Systems Reseller, Austin-American Statesman, BI Review, DM Review, and Intelligent Enterprise.

Harmon is the second senior executive to join Relayware this year.  Jim Somers joined the company last month as Chief Marketing Officer to lead the company's global marketing strategy and help accelerate Relayware's expansion into the North America market.  In September 2013, Relayware raised $5.5 million from Albion Ventures to fund dramatic growth with additional sales and marketing resources. 

"As we grow our business and add new customers, it is imperative that we provide solid strategic consultancy and industry best practices for our customers to ensure they get the most out of their Relayware investment, and ultimately get higher performance from their indirect channels," said Mike Morgan, Chief Executive Officer for Relayware.  "Tim's deep experience in helping enterprises build, develop and enable their indirect channels really makes him the ideal candidate to provide that strategic vision for our customers and take ownership for their ongoing success."

About Relayware

Relayware is a global provider of PRM and business-to-business collaboration and multi-channel communication solutions.  Relayware prides itself on delivering indirect channel management solutions to hi-tech, manufacturing, telecommunications, financial services, insurance and smaller and emerging businesses.  Our powerful technology connects businesses and business people beyond the enterprise and facilitates effective communication and productive collaboration.  With its comprehensive range of collaborative sales, marketing, learning and support apps and multi-channel communication tools, Relayware enables networks of intermediaries to function like extensions of a business's own sales, marketing and support teams.  Relayware not only improves communication, collaboration and productivity but also delivers rapid and sustained revenue growth and improved profitability.

* All citations are sourced from "The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q4 2013 - The Seven Providers That Matter Most And How They Stack Up, Forrester Research, Inc." and "Partner Relationships Need Their Own Management System, August 20 2013, Forrester Research, Inc."

Karren Gurnhill                                                                                
Head of Media Relations                                                                             
+44 (0)1865 784920 
www.relayware.com   

Read more news from Relayware.

 

SOURCE Relayware

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
A critical component of any IoT project is the back-end systems that capture data from remote IoT devices and structure it in a way to answer useful questions. Traditional data warehouse and analytical systems are mature technologies that can be used to handle large data sets, but they are not well suited to many IoT-scale products and the need for real-time insights. At Fuze, we have developed a backend platform as part of our mobility-oriented cloud service that uses Big Data-based approache...
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists will dis...
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vice president of product management, IoT solutions at GlobalSign, will teach IoT developers how t...
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
We’ve worked with dozens of early adopters across numerous industries and will debunk common misperceptions, which starts with understanding that many of the connected products we’ll use over the next 5 years are already products, they’re just not yet connected. With an IoT product, time-in-market provides much more essential feedback than ever before. Innovation comes from what you do with the data that the connected product provides in order to enhance the customer experience and optimize busi...
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
The IETF draft standard for M2M certificates is a security solution specifically designed for the demanding needs of IoT/M2M applications. In his session at @ThingsExpo, Brian Romansky, VP of Strategic Technology at TrustPoint Innovation, will explain how M2M certificates can efficiently enable confidentiality, integrity, and authenticity on highly constrained devices.
Digital payments using wearable devices such as smart watches, fitness trackers, and payment wristbands are an increasing area of focus for industry participants, and consumer acceptance from early trials and deployments has encouraged some of the biggest names in technology and banking to continue their push to drive growth in this nascent market. Wearable payment systems may utilize near field communication (NFC), radio frequency identification (RFID), or quick response (QR) codes and barcodes...
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, will show how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningfu...
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, will discuss how leveraging the Industrial Interne...