Click here to close now.

Welcome!

News Feed Item

Xtime Redefines Service Scheduling

Xtime, the leading retention solution for the automotive industry, today announced the release of Scheduling 7, the industry’s most advanced, service scheduling solution for both consumers and dealership service personnel.

Scheduling 7 is part of the Xtime Retention System which begins with Marketing 7 for generating increased service demand, followed by Scheduling 7 for capturing and booking that demand and ending with Check-In 7 for increasing the value of that demand.

With an average 50 percent customer churn and 75 percent shop utilization, the dealership service experience is in need of serious improvement. By integrating marketing, scheduling and check-in into a unified, easy-to-use system for both consumers and service personnel, the Xtime Retention System solves the industry’s low utilization and retention problems.

Service Scheduling Redefined

Scheduling 7 attracts and empowers consumers with modern, clean interfaces for online, mobile, menu and now in-vehicle scheduling. Only Scheduling 7 accurately answers the “what do I need, what does it cost and when can I get it” questions that every customer has and delivers that complete retail experience through all of its new interfaces.

Scheduling 7 incorporates the industry’s first telematics scheduling solution. For participating brands, Scheduling 7 enables consumers to schedule service directly from their vehicle using a connected smartphone, in-dash application, or in-car voice connection.

Scheduling 7 delivers a brand new, best of breed, shop control, scheduling and customer management system for dealership and call center service personnel. It uses the Xtime Cloud to provide secure, consistent and accurate access to factory menus, dealer recommendations, manufacturer recalls, declined services, pricing, promotions, shop availability, lifetime customer value, service history and repair order status.

Scheduling 7 is first to market with numerous innovations that dramatically improve service manager, advisor and call center productivity.

Scheduling 7 Innovations

  • Visual Workbook: Offers dynamic filtering for custom route sheet and call center views
  • Service Timeline: Personalizes first and next service appointment capture
  • Customer 360: Centralizes all customer information including lifetime service value, outbound communications, inbound requests and declined service history
  • Smart Search: Provides universal keyword look-up with one-click actions on appointments, customers and vehicles
  • Dynamic Scheduling: Enables appointment booking from any starting point, be it availability, transportation, or services
  • Service Dashboard: Highlights the day’s activities and identifies areas of concern, including under-used capacity

All of these features incorporate Xtime’s newest 7 Series design, whose easy-to-use, tablet-enabled interface allows any person in the dealership, with any device (PC or tablet), to answer the phone, address customer questions and book service orders.

Xtime sets the standard for retaining current customers and capturing new consumers, with an industry-best 40 percent online booking conversion rate. By addressing consumer’s needs around value, convenience and trust, Xtime attracts an average of 29 new-to-dealership customers per month.

“Scheduling 7 makes it easier than ever to attract and retain service customers,” said Xtime CEO, Neal East. “Consumers have very high expectations relative to today’s retail buying experience, and with Scheduling 7 dealerships can deliver on those expectations.”

Helpful Links

Marketing 7

Scheduling 7

Check-In 7

Dealer 7 Video

Xtime 7.0 Video

ServiceTelematics

Availability

Service Scheduling 7 is available immediately. Interested dealers should contact Xtime at (888) 463-3888 or [email protected].

About Xtime

Xtime is the leading retention solution for automotive manufacturers and dealer service departments. Its cloud-based products help dealerships discover, deliver and retain profitable customers and help manufacturers increase customer retention and loyalty. Xtime processes more than 2 million appointments each month and originates more than 10 percent of dealer repair orders in North America.

Xtime is the exclusive or preferred provider for major global automotive manufacturers in North America, including Audi, BMW, Honda, Hyundai, Infiniti, Kia, Lexus, MINI, Nissan, Toyota, Volkswagen and Volvo. Xtime is also the trusted choice for many of the industry’s leading dealership groups including Asbury, AutoNation, Group 1 Automotive, Luther, MileOne and Sonic Automotive.

Xtime is based in Silicon Valley and has offices in Australia, Canada, Germany and United Kingdom. For more information, please visit http://www.xtime.com. Connect with Xtime on Facebook, Twitter and LinkedIn.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Countless business models have spawned from the IaaS industry. Resell Web hosting, blogs, public cloud, and on and on. With the overwhelming amount of tools available to us, it's sometimes easy to overlook that many of them are just new skins of resources we've had for a long time. In his General Session at 16th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, broke down what we've got to work with and discuss the benefits and pitfalls to discover how we can best use them to d...
"AgilData is the next generation of dbShards. It just adds a whole bunch more functionality to improve the developer experience," noted Dan Lynn, CEO of AgilData, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
Agile, which started in the development organization, has gradually expanded into other areas downstream - namely IT and Operations. Teams – then teams of teams – have streamlined processes, improved feedback loops and driven a much faster pace into IT departments which have had profound effects on the entire organization. In his session at DevOps Summit, Anders Wallgren, Chief Technology Officer of Electric Cloud, will discuss how DevOps and Continuous Delivery have emerged to help connect dev...
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager - Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, reviewed next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discussed how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has been engaged in t...
To many people, IoT is a buzzword whose value is not understood. Many people think IoT is all about wearables and home automation. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed some incredible game-changing use cases and how they are transforming industries like agriculture, manufacturing, health care, and smart cities. He will discuss cool technologies like smart dust, robotics, smart labels, and much more. Prepare...
"We have an new division call the Cloud Monetization Division, based on our platform Powua, which empowers enterprises and organizations to take the journey to cloud monetization and to make it a reality," explained Ian Khan, Manager, Innovation & Marketing at Solgenia, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and easy to use. MangoApps has been named a "Market Leader" by Ovum Research and a "Cool Vendor" by Gartner. 20,000+ business custome...
SYS-CON Events announced today that Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo® and DevOps Summit 2015 Silicon Valley, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Alert Logic provides Security-as-a-Service for on-premises, cloud, and hybrid IT infrastructures, delivering deep security insight and continuous protection for cust...
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
The cloud has transformed how we think about software quality. Instead of preventing failures, we must focus on automatic recovery from failure. In other words, resilience trumps traditional quality measures. Continuous delivery models further squeeze traditional notions of quality. Remember the venerable project management Iron Triangle? Among time, scope, and cost, you can only fix two or quality will suffer. Only in today's DevOps world, continuous testing, integration, and deployment upend...
SYS-CON Media announced today that CloudBees, the Jenkins Enterprise company, has launched ad campaigns on SYS-CON's DevOps Journal. CloudBees' campaigns focus on the business value of Continuous Delivery and how it has been recognized as a game changer for IT and is now a top priority for organizations, and the best ways to optimize Jenkins to ensure your continuous integration environment is optimally configured.
SYS-CON Events announced today that Solgenia will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgenia is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional Social, Mobile and Cloud user experiences, our solutions help large and medium-sized organizations dramatically improve produc...
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
Live Webinar with 451 Research Analyst Peter Christy. Join us on Wednesday July 22, 2015, at 10 am PT / 1 pm ET In a world where users are on the Internet and the applications are in the cloud, how do you maintain your historic SLA with your users? Peter Christy, Research Director, Networks at 451 Research, will discuss this new network paradigm, one in which there is no LAN and no WAN, and discuss what users and network administrators gain and give up when migrating to the agile world of clo...