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Service Management: Leveraging ITIL for Delivery of IT as a Service

LONDON, Feb. 12, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Service Management: Leveraging ITIL for Delivery of IT as a Service

This IDC study explores essential considerations in transforming traditional IT service management (ITSM) into IT as a service (ITaaS), the conceptual delivery model whose purpose is to better facilitate business outcomes that the IT customer wants. IDC believes that ITaaS is a timely and necessary model for managing, controlling, and securing the future IT environment. By itself, ITaaS doesn't resolve the lack of a business orientation within IT. However, ITaaS does enable the end user (business entity) to obtain IT services from multiple non-enterprise sources and can be effective in delivering the desired business outcomes. Effective ITaaS mandates the "service" orientation of ITSM, which IT organizations are still struggling to effectively adopt.

Within any IT organization, and especially ITaaS providers, there is an ongoing need for processes associated with software release, problem resolution, change, service catalog, and other IT best practices that are effective and efficient. In the past 15-20 years, IT practitioners have come to recognize the contribution of "process" in maturing their IT operations. Value can exist for any IT service provider within ITIL's documentation of standardized practices for the IT service life cycle. This study is intended for IT executives who struggle with the appropriate long-term role of ITIL in the promised delivery of effective business-oriented IT services and provides insight into ITIL's legitimate contribution to efficient and effective IT as a service.

"IT organizations seeking to deliver ITaaS need to stop promoting their processes and ITIL compliancy and begin marketing the availability, consistency, and pricing of competitive IT services within their service catalog that are based on business outcomes for their customers," says Bill Keyworth, adjunct analyst with IDC's Research Network. "ITIL can greatly assist in this transformation."


Table of Contents

IDC Opinion

In This Study

IT Executive Program Research Agenda

Situation Overview

The Good and Bad of ITIL

Necessity of Managing ITIL Expectations

Prioritizing Business Contribution of ITIL

Effective and Efficient Best Practices for IT

ITIL Fundamentals

Future Outlook

Essential Guidance

Immediately: Before the New Budget Cycle (6-12 Months)

Short Term: After the Next Budget Cycle (12-24 Months)

Long Term: (2-4 Years)

Learn More

Related Research


Table: IT Executive Program Research Agenda Themes

Table: Five Measures of the Service Management Maturity Model

Table: Service Strategy Definitions

Table: Service Design Definitions

Table: Service Transition Definitions

Table: Service Operation Process Definitions

Table: Service Operation Function Definitions

Table: Continual Service Improvement Definitions

Figure: The ITIL Service Lifecycle

Figure: ITIL v3 Processes and Functions

Read the full report:
Service Management: Leveraging ITIL for Delivery of IT as a Service

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]
Tel: +44 208 816 85 48
Website: www.reportbuyer.com


SOURCE ReportBuyer

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