Welcome!

News Feed Item

Global Airlines Adopt Sparkcentral for Customer-First Approach

Sparkcentral, the real-time social media customer service platform, has announced that eight global airlines, including Delta Air Lines, Virgin Australia, SWISS International Air Lines, Alaska Air and Brussels Airlines, are using the Sparkcentral platform to handle high volumes of real-time, one-on-one customer inquiries over social media. They join other major business-to-consumer (B2C) brands in harnessing Sparkcentral as a linchpin for becoming more customer-centric.

Sparkcentral was built from the ground up around the customer experience. Rather than treating customers as cases or ticket numbers, the cloud-based platform enables enterprises to put the relationship with the individual customer first—no matter how many people need help at once.

“Sparkcentral simply allows us to provide good old-fashioned customer service, delivered in a high-tech way,” said Jerry Fletcher, Digital Support Manager at Delta Air Lines. The airline services over 160 million customers annually. “Sparkcentral lets us join the social-media conversation and make a difference. My team can talk to the customers one-on-one. It’s simple, it’s clean to use and it has made our life a whole lot easier.”

“After adopting Sparkcentral, we noticed a big change in the efficiency and speed of replying to customers, connecting them to the right information on the website right away,” said Kim Daenen at Brussels Airlines. “We are responding much faster now because we have a better overview of all incoming questions. Our conversations are pushed to us and we receive an overview of all previous interactions with the passenger. What I love most is that many customers say ‘well done’ when we’re done answering their questions and requests.”

Support teams can address inquiries in a structured, real-time manner, across social media platforms. Companies gain operational efficiencies and deflect calls in the process. Customers, in turn, grow loyal to brands that treat them with respect and humanity, on social media channels that they already frequent.

“Regardless of whether millions of people need help at once, or whether a crisis has hit, companies use Sparkcentral deliver the individualized service that makes customers feel appreciated and respected.” said Sparkcentral founder and CEO Davy Kestens. “We’re pleased to embrace the airline industry as yet another industry that chooses to build loyalty through better customer-centric service.”

As customer-service interactions continue to dominate companies’ social media feeds, Sparkcentral is the intuitive choice for major enterprises wishing to optimize their customer service. The Sparkcentral platform is available immediately at Sparkcentral.com.

About Sparkcentral

Sparkcentral enables enterprises to put their customers front and center. Customer service teams use our software to efficiently handle large amounts of inbound inquiries over social media in a fast and structured manner. Many large consumer-focused brands across various industries are adopting Sparkcentral to manage one-on-one real-time relationships with their customers. Visit us at Sparkcentral.com, on Twitter, Facebook, LinkedIn and Google+.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...