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Newgen Positioned in the 2013 Magic Quadrant for Customer Communications Management (CCM) Software

Newgen CCM Solution Suite sees increasing global customer adoption in banks and insurance companies

MCLEAN, Virginia, February 17, 2014 /PRNewswire/ --

Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management, and Customer Communication Management (CCM) solutions, announced that it has been positioned in the first issue of Gartner's November 26, 2013 Magic Quadrant for Customer Communications Management Software. Newgen is one of the 15 technology providers in the CCM space from across the world to feature in this report. According to Gartner, "As enterprises look to reduce the costs associated with print delivery, improve communications and engagement with their customers, and modernize and consolidate their applications, demand for CCM software is increasing."

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"We are excited to be positioned in Gartner's Magic Quadrant report for Customer Communication Management. We consider this to be solid market recognition of our ability to deliver value to customers through our flexible and unified CCM offering" said Diwakar Nigam, Founder and CEO at Newgen Software. "Newgen has invested in building a comprehensive CCM solution for batch, interactive and on demand communications and has already seen good traction with customers across geographies and industry verticals."

Recent customer adoption for Newgen CCM Solution Suite with successful deployments include the Wealth Management Group of a leading global bank headquartered in USA, as well as leading banks in Ghana, Muscat and Philippines besides a leading insurance company in India.

Newgen CCM solution impacts businesses' top-line and bottom-line by enabling enhanced customer experience at reduced costs. It offers the capability to generate and distribute highly personalized financial statements with inline promotions through rule-based profiling and segmenting. It provides customers a single view of their statements by consolidating data across multiple systems such as savings, investments, and loan accounts. The Newgen solution also supports electronic and multi-channel delivery of customer communications.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchant ability or fitness for a particular purpose.

Newgen Software Inc. (http://www.newgensoft.com) is a leading global provider of Business Process Management, Enterprise Content Management and Customer Communication Management.

Contact: Asif Khanasif.khan@newgen.co.in

SOURCE Newgen Software Technologies Ltd

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