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Expert Technology Associates Helps Video Visions Remain Connected to Customers Throughout Chaotic Corporate Move
|By Business Wire
|February 17, 2014 10:00 AM EST
Video Visions, a privately held small business currently headquartered
in Trevose, Pennsylvania, partnered up with Expert Technology Associates
(ETA) in 2005 to improve their voice communication services.
Specializing in video walls, systems, and large screen displays, Video
Visions projects can be found around the globe - in broadcast
facilities, Fortune 500 companies, universities, sports arenas, and
government facilities. Due to the strict deadlines and time-sensitive
environment that they work in, Video Visions, Inc. is committed to
forming lasting relationships with all of their customers through
efficient, responsive communication at all times. ETA has been their
advocate in helping them achieve a reputation for being incredibly
responsive to their customers’ ever-changing needs.
This partnership between Video Visions and ETA was tested in the summer
of 2013 when Video Visions’ president, Mary Ellen Milanese-DiStasio made
the decision to move her company to a new facility. “We made the
decision to proceed with ETA at our new location because they had done
such a good job in servicing and supporting our phone systems up to that
point,” Milanese-DiStasio noted.
ETA was challenged with the task of moving an entire voice
communications platform to a new facility during major construction, all
while ensuring service was up and running at all times.
In light of the upcoming move, ETA arraigned a meeting with Video
Visions to discuss the best options for their new location – options
that would inevitably affect their daily communications with customers
and vendors. Milanese-DiStasio stated, “This meeting was an invaluable
asset because they were actually able to teach us, and we put our trust
into them for that.”
“We worked with Video Visions from design to implementation to ensure
all of their cabling, carrier, and telephony needs were met,” stated
ETA’s Director of Sales, Tony Rossi.
ETA used the discoveries found in this meeting to create a
communications solution that would adhere to both their in-house and
remote employees. This preparation set ETA up for what would be a very
“Every step of the way ETA was out there. They worked around the general
contractors that were putting in ceiling tiles. They were able to get
everything done and met all of our deadlines,” added Milanese-DiStasio.
From the very beginning of their relationship, ETA acted as Video
Visions’ advocate. Because ETA understood how critical uninterrupted
client communication is for their ongoing reputation and success, they
were able to design a voice communications platform that enabled Video
Visions to meet the high demands of their clients.
Milanese-DiStasio stated: “We are in an industry where people need
answers and they want answers immediately. If you’re not available and
that phone’s not working, things come to a standstill. We have been able
to provide our customers with the immediate response time that they want
and need because of a system that we purchased with ETA.”
To read about Video Visions’ full ETA experience, click here.
About Expert Technology Associates (ETA)
Expert Technology Associates (ETA) is an award winning, full-service
business communications provider serving over 1,800 customers throughout
the US and abroad. ETA designs, implements and manages unified voice &
data communications solutions that help reduce costs, increase
productivity and enable seamless, boundless collaboration. Headquartered
in Plymouth Meeting, PA, ETA provides full lifecycle customer care,
including strategic planning and guidance, project management and
implementation, installation, and ongoing field and help desk support.
ETA’s full range of solutions includes premise-based and hosted IP
business telephone systems, carrier services (voice and data
connectivity), audio & web conferencing, Unified Communications (UC)
applications, tools that enable mobility and collaboration, call
center management systems and more. For more information, please visit www.expertta.com.
About Video Visions
Specializing in video wall displays, systems, and large screen display
products sales and service, Video Visions, Inc. is a privately held
small business currently headquartered in Trevose, Pennsylvania, with
offices in New York and Florida. Founded by Arthur Milanese in
Philadelphia in 1973 under its parent name, Milanese Associates, Inc.,
this integration business handles projects from design through
completion providing system design, installation and post installation
services throughout. Video Visions, Inc. projects vary around the globe
in broadcast facilities, Fortune 500 companies, universities, sports
arenas, government facilities — everywhere qualified engineering, expert
project management and attention to detail is needed and valued.
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