Welcome!

News Feed Item

Expert Technology Associates Helps Video Visions Remain Connected to Customers Throughout Chaotic Corporate Move

Video Visions, a privately held small business currently headquartered in Trevose, Pennsylvania, partnered up with Expert Technology Associates (ETA) in 2005 to improve their voice communication services. Specializing in video walls, systems, and large screen displays, Video Visions projects can be found around the globe - in broadcast facilities, Fortune 500 companies, universities, sports arenas, and government facilities. Due to the strict deadlines and time-sensitive environment that they work in, Video Visions, Inc. is committed to forming lasting relationships with all of their customers through efficient, responsive communication at all times. ETA has been their advocate in helping them achieve a reputation for being incredibly responsive to their customers’ ever-changing needs.

This partnership between Video Visions and ETA was tested in the summer of 2013 when Video Visions’ president, Mary Ellen Milanese-DiStasio made the decision to move her company to a new facility. “We made the decision to proceed with ETA at our new location because they had done such a good job in servicing and supporting our phone systems up to that point,” Milanese-DiStasio noted.

ETA was challenged with the task of moving an entire voice communications platform to a new facility during major construction, all while ensuring service was up and running at all times.

In light of the upcoming move, ETA arraigned a meeting with Video Visions to discuss the best options for their new location – options that would inevitably affect their daily communications with customers and vendors. Milanese-DiStasio stated, “This meeting was an invaluable asset because they were actually able to teach us, and we put our trust into them for that.”

“We worked with Video Visions from design to implementation to ensure all of their cabling, carrier, and telephony needs were met,” stated ETA’s Director of Sales, Tony Rossi.

ETA used the discoveries found in this meeting to create a communications solution that would adhere to both their in-house and remote employees. This preparation set ETA up for what would be a very successful installation.

“Every step of the way ETA was out there. They worked around the general contractors that were putting in ceiling tiles. They were able to get everything done and met all of our deadlines,” added Milanese-DiStasio.

From the very beginning of their relationship, ETA acted as Video Visions’ advocate. Because ETA understood how critical uninterrupted client communication is for their ongoing reputation and success, they were able to design a voice communications platform that enabled Video Visions to meet the high demands of their clients.

Milanese-DiStasio stated: “We are in an industry where people need answers and they want answers immediately. If you’re not available and that phone’s not working, things come to a standstill. We have been able to provide our customers with the immediate response time that they want and need because of a system that we purchased with ETA.”

To read about Video Visions’ full ETA experience, click here.

About Expert Technology Associates (ETA)

Expert Technology Associates (ETA) is an award winning, full-service business communications provider serving over 1,800 customers throughout the US and abroad. ETA designs, implements and manages unified voice & data communications solutions that help reduce costs, increase productivity and enable seamless, boundless collaboration. Headquartered in Plymouth Meeting, PA, ETA provides full lifecycle customer care, including strategic planning and guidance, project management and implementation, installation, and ongoing field and help desk support. ETA’s full range of solutions includes premise-based and hosted IP business telephone systems, carrier services (voice and data connectivity), audio & web conferencing, Unified Communications (UC) applications, tools that enable mobility and collaboration, call center management systems and more. For more information, please visit www.expertta.com.

About Video Visions

Specializing in video wall displays, systems, and large screen display products sales and service, Video Visions, Inc. is a privately held small business currently headquartered in Trevose, Pennsylvania, with offices in New York and Florida. Founded by Arthur Milanese in Philadelphia in 1973 under its parent name, Milanese Associates, Inc., this integration business handles projects from design through completion providing system design, installation and post installation services throughout. Video Visions, Inc. projects vary around the globe in broadcast facilities, Fortune 500 companies, universities, sports arenas, government facilities — everywhere qualified engineering, expert project management and attention to detail is needed and valued.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
"We're bringing out a new application monitoring system to the DevOps space. It manages large enterprise applications that are distributed throughout a node in many enterprises and we manage them as one collective," explained Kevin Barnes, President of eCube Systems, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
SYS-CON Events announced today that Catchpoint, a leading digital experience intelligence company, has been named “Silver Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Catchpoint Systems is a leading Digital Performance Analytics company that provides unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience. Designed for digital business, C...
A look across the tech landscape at the disruptive technologies that are increasing in prominence and speculate as to which will be most impactful for communications – namely, AI and Cloud Computing. In his session at 20th Cloud Expo, Curtis Peterson, VP of Operations at RingCentral, will highlight the current challenges of these transformative technologies and share strategies for preparing your organization for these changes. This “view from the top” will outline the latest trends and developm...
When you focus on a journey from up-close, you look at your own technical and cultural history and how you changed it for the benefit of the customer. This was our starting point: too many integration issues, 13 SWP days and very long cycles. It was evident that in this fast-paced industry we could no longer afford this reality. We needed something that would take us beyond reducing the development lifecycles, CI and Agile methodologies. We made a fundamental difference, even changed our culture...
@ThingsExpo has been named the ‘Top WebRTC Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @ThingsExpo ranked as the number one ‘WebRTC Influencer' followed by @DevOpsSummit at 55th.
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
"Avere Systems is a hybrid cloud solution provider. We have customers that want to use cloud storage and we have customers that want to take advantage of cloud compute," explained Rebecca Thompson, VP of Marketing at Avere Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Updating DevOps to the latest production data slows down your development cycle. Probably it is due to slow, inefficient conventional storage and associated copy data management practices. In his session at @DevOpsSummit at 20th Cloud Expo, Dhiraj Sehgal, in Product and Solution at Tintri, will talk about DevOps and cloud-focused storage to update hundreds of child VMs (different flavors) with updates from a master VM in minutes, saving hours or even days in each development cycle. He will also...