Welcome!

News Feed Item

Expert Technology Associates Helps Video Visions Remain Connected to Customers Throughout Chaotic Corporate Move

Video Visions, a privately held small business currently headquartered in Trevose, Pennsylvania, partnered up with Expert Technology Associates (ETA) in 2005 to improve their voice communication services. Specializing in video walls, systems, and large screen displays, Video Visions projects can be found around the globe - in broadcast facilities, Fortune 500 companies, universities, sports arenas, and government facilities. Due to the strict deadlines and time-sensitive environment that they work in, Video Visions, Inc. is committed to forming lasting relationships with all of their customers through efficient, responsive communication at all times. ETA has been their advocate in helping them achieve a reputation for being incredibly responsive to their customers’ ever-changing needs.

This partnership between Video Visions and ETA was tested in the summer of 2013 when Video Visions’ president, Mary Ellen Milanese-DiStasio made the decision to move her company to a new facility. “We made the decision to proceed with ETA at our new location because they had done such a good job in servicing and supporting our phone systems up to that point,” Milanese-DiStasio noted.

ETA was challenged with the task of moving an entire voice communications platform to a new facility during major construction, all while ensuring service was up and running at all times.

In light of the upcoming move, ETA arraigned a meeting with Video Visions to discuss the best options for their new location – options that would inevitably affect their daily communications with customers and vendors. Milanese-DiStasio stated, “This meeting was an invaluable asset because they were actually able to teach us, and we put our trust into them for that.”

“We worked with Video Visions from design to implementation to ensure all of their cabling, carrier, and telephony needs were met,” stated ETA’s Director of Sales, Tony Rossi.

ETA used the discoveries found in this meeting to create a communications solution that would adhere to both their in-house and remote employees. This preparation set ETA up for what would be a very successful installation.

“Every step of the way ETA was out there. They worked around the general contractors that were putting in ceiling tiles. They were able to get everything done and met all of our deadlines,” added Milanese-DiStasio.

From the very beginning of their relationship, ETA acted as Video Visions’ advocate. Because ETA understood how critical uninterrupted client communication is for their ongoing reputation and success, they were able to design a voice communications platform that enabled Video Visions to meet the high demands of their clients.

Milanese-DiStasio stated: “We are in an industry where people need answers and they want answers immediately. If you’re not available and that phone’s not working, things come to a standstill. We have been able to provide our customers with the immediate response time that they want and need because of a system that we purchased with ETA.”

To read about Video Visions’ full ETA experience, click here.

About Expert Technology Associates (ETA)

Expert Technology Associates (ETA) is an award winning, full-service business communications provider serving over 1,800 customers throughout the US and abroad. ETA designs, implements and manages unified voice & data communications solutions that help reduce costs, increase productivity and enable seamless, boundless collaboration. Headquartered in Plymouth Meeting, PA, ETA provides full lifecycle customer care, including strategic planning and guidance, project management and implementation, installation, and ongoing field and help desk support. ETA’s full range of solutions includes premise-based and hosted IP business telephone systems, carrier services (voice and data connectivity), audio & web conferencing, Unified Communications (UC) applications, tools that enable mobility and collaboration, call center management systems and more. For more information, please visit www.expertta.com.

About Video Visions

Specializing in video wall displays, systems, and large screen display products sales and service, Video Visions, Inc. is a privately held small business currently headquartered in Trevose, Pennsylvania, with offices in New York and Florida. Founded by Arthur Milanese in Philadelphia in 1973 under its parent name, Milanese Associates, Inc., this integration business handles projects from design through completion providing system design, installation and post installation services throughout. Video Visions, Inc. projects vary around the globe in broadcast facilities, Fortune 500 companies, universities, sports arenas, government facilities — everywhere qualified engineering, expert project management and attention to detail is needed and valued.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Everyone wants to use containers, but monitoring containers is hard. New ephemeral architecture introduces new challenges in how monitoring tools need to monitor and visualize containers, so your team can make sense of everything. In his session at @DevOpsSummit, David Gildeh, co-founder and CEO of Outlyer, will go through the challenges and show there is light at the end of the tunnel if you use the right tools and understand what you need to be monitoring to successfully use containers in your...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across supply chain networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost and time for product recall as well as advance trade. Are you curious about Blockchain and how it can provide you with new opportunities for innovation and growth? In her session at 20th Cloud Exp...
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busin...