Welcome!

News Feed Item

Expert Technology Associates Helps Video Visions Remain Connected to Customers Throughout Chaotic Corporate Move

Video Visions, a privately held small business currently headquartered in Trevose, Pennsylvania, partnered up with Expert Technology Associates (ETA) in 2005 to improve their voice communication services. Specializing in video walls, systems, and large screen displays, Video Visions projects can be found around the globe - in broadcast facilities, Fortune 500 companies, universities, sports arenas, and government facilities. Due to the strict deadlines and time-sensitive environment that they work in, Video Visions, Inc. is committed to forming lasting relationships with all of their customers through efficient, responsive communication at all times. ETA has been their advocate in helping them achieve a reputation for being incredibly responsive to their customers’ ever-changing needs.

This partnership between Video Visions and ETA was tested in the summer of 2013 when Video Visions’ president, Mary Ellen Milanese-DiStasio made the decision to move her company to a new facility. “We made the decision to proceed with ETA at our new location because they had done such a good job in servicing and supporting our phone systems up to that point,” Milanese-DiStasio noted.

ETA was challenged with the task of moving an entire voice communications platform to a new facility during major construction, all while ensuring service was up and running at all times.

In light of the upcoming move, ETA arraigned a meeting with Video Visions to discuss the best options for their new location – options that would inevitably affect their daily communications with customers and vendors. Milanese-DiStasio stated, “This meeting was an invaluable asset because they were actually able to teach us, and we put our trust into them for that.”

“We worked with Video Visions from design to implementation to ensure all of their cabling, carrier, and telephony needs were met,” stated ETA’s Director of Sales, Tony Rossi.

ETA used the discoveries found in this meeting to create a communications solution that would adhere to both their in-house and remote employees. This preparation set ETA up for what would be a very successful installation.

“Every step of the way ETA was out there. They worked around the general contractors that were putting in ceiling tiles. They were able to get everything done and met all of our deadlines,” added Milanese-DiStasio.

From the very beginning of their relationship, ETA acted as Video Visions’ advocate. Because ETA understood how critical uninterrupted client communication is for their ongoing reputation and success, they were able to design a voice communications platform that enabled Video Visions to meet the high demands of their clients.

Milanese-DiStasio stated: “We are in an industry where people need answers and they want answers immediately. If you’re not available and that phone’s not working, things come to a standstill. We have been able to provide our customers with the immediate response time that they want and need because of a system that we purchased with ETA.”

To read about Video Visions’ full ETA experience, click here.

About Expert Technology Associates (ETA)

Expert Technology Associates (ETA) is an award winning, full-service business communications provider serving over 1,800 customers throughout the US and abroad. ETA designs, implements and manages unified voice & data communications solutions that help reduce costs, increase productivity and enable seamless, boundless collaboration. Headquartered in Plymouth Meeting, PA, ETA provides full lifecycle customer care, including strategic planning and guidance, project management and implementation, installation, and ongoing field and help desk support. ETA’s full range of solutions includes premise-based and hosted IP business telephone systems, carrier services (voice and data connectivity), audio & web conferencing, Unified Communications (UC) applications, tools that enable mobility and collaboration, call center management systems and more. For more information, please visit www.expertta.com.

About Video Visions

Specializing in video wall displays, systems, and large screen display products sales and service, Video Visions, Inc. is a privately held small business currently headquartered in Trevose, Pennsylvania, with offices in New York and Florida. Founded by Arthur Milanese in Philadelphia in 1973 under its parent name, Milanese Associates, Inc., this integration business handles projects from design through completion providing system design, installation and post installation services throughout. Video Visions, Inc. projects vary around the globe in broadcast facilities, Fortune 500 companies, universities, sports arenas, government facilities — everywhere qualified engineering, expert project management and attention to detail is needed and valued.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 20th International Cloud Expo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
FinTech is the sum of financial and technology, and it’s one of the fastest growing tech industries. Total global investments in FinTech almost reached $50 billion last year, but there is still a great deal of confusion over what it is and what it means – especially as it applies to retirement. Building financial startups is not simple, but with the right team, technology and an innovative approach it can be an extremely interesting domain to disrupt. FinTech heralds a financial revolution that...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
SYS-CON Events announced today that Loom Systems will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2015, Loom Systems delivers an advanced AI solution to predict and prevent problems in the digital business. Loom stands alone in the industry as an AI analysis platform requiring no prior math knowledge from operators, leveraging the existing staff to succeed in the digital era. With offices in S...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Deep learning has been very successful in social sciences and specially areas where there is a lot of data. Trading is another field that can be viewed as social science with a lot of data. With the advent of Deep Learning and Big Data technologies for efficient computation, we are finally able to use the same methods in investment management as we would in face recognition or in making chat-bots. In his session at 20th Cloud Expo, Gaurav Chakravorty, co-founder and Head of Strategy Development ...
Interoute has announced the integration of its Global Cloud Infrastructure platform with Rancher Labs’ container management platform, Rancher. This approach enables enterprises to accelerate their digital transformation and infrastructure investments. Matthew Finnie, Interoute CTO commented “Enterprises developing and building apps in the cloud and those on a path to Digital Transformation need Digital ICT Infrastructure that allows them to build, test and deploy faster than ever before. The int...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
In today's enterprise, digital transformation represents organizational change even more so than technology change, as customer preferences and behavior drive end-to-end transformation across lines of business as well as IT. To capitalize on the ubiquitous disruption driving this transformation, companies must be able to innovate at an increasingly rapid pace. Traditional approaches for driving innovation are now woefully inadequate for keeping up with the breadth of disruption and change facing...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...
Virtualization over the past years has become a key strategy for IT to acquire multi-tenancy, increase utilization, develop elasticity and improve security. And virtual machines (VMs) are quickly becoming a main vehicle for developing and deploying applications. The introduction of containers seems to be bringing another and perhaps overlapped solution for achieving the same above-mentioned benefits. Are a container and a virtual machine fundamentally the same or different? And how? Is one techn...
Now that the world has connected “things,” we need to build these devices as truly intelligent in order to create instantaneous and precise results. This means you have to do as much of the processing at the point of entry as you can: at the edge. The killer use cases for IoT are becoming manifest through AI engines on edge devices. An autonomous car has this dual edge/cloud analytics model, producing precise, real-time results. In his session at @ThingsExpo, John Crupi, Vice President and Eng...