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Avatar Improves Healthcare Patient Satisfaction With Information Builders' Intelligence, Integration, and Integrity Solutions

WebFOCUS Dashboards and iWay Data Quality Tools Help to Improve Patient Care and Maximize Reimbursements

NEW YORK, NY -- (Marketwired) -- 02/18/14 -- Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that Avatar Solutions, a leading provider of patient, CAHPS, and employee surveys, as well as improvement consulting, has deployed Information Builders WebFOCUS BI platform and data quality tools to enhance Avatar's patient and employee survey solutions.

Patient satisfaction surveys are becoming increasingly more important as private insurance companies and government health plans move away from fee-for-service payment under the Affordable Care Act. Avatar Solutions has more than 30 years of experience helping healthcare clients understand their survey goals and objectives, collect patient and employee satisfaction data, and provide recommendations and tailored consulting services for improvement. Driven by a rapid growth strategy and the need to automate crucial data management processes, Avatar engaged Information Builders to create a BI and data integrity environment that enhances Avatar's reporting and action-planning solutions. Information Builders helped Avatar to develop comprehensive data governance procedures, intuitive metric dashboards, and a user-friendly online reporting system.

Avatar's new BI environment provides real-time access to survey results through metric dashboards. This quantitative feedback enables Avatar to advise clients on quality issues throughout the patient journey with industry-proven ideas for continuous quality improvement. In addition, client strengths are highlighted to assist facilities with employee and provider recognition programs. This additional interactivity enables clients to improve patient care and therefore boost federal reimbursements by meeting and exceeding healthcare quality standards.

"Today's healthcare providers know that quality care extends beyond simply measuring patient satisfaction," explains Marty Wehrle, chief information officer at Avatar Solutions. "We are moving to real-time feedback so we can help clients resolve issues immediately. Information Builders' dashboards help us to spot trends and identify issues quickly and the data quality tools help us uphold rigorous data governance standards. This new data management environment ensures consistency in the results we provide to clients and the government."

In the future, Avatar plans to develop a customer-facing BI environment that allows its clients to control the administration of surveys with the same ease of use and intuitive interface as it developed into its results reporting system. The company also plans to extend its BI tools to other commercial domains, such as employee and customer satisfaction surveys.

"Successful organizations in every industry are paying attention to customer sentiment as a fundamental part of their marketing strategies, and Avatar has a set of tools and methodologies to monitor customer opinion in a systematic way," says Gerald D. Cohen, president and CEO at Information Builders. "In today's online world, maintaining customer satisfaction is often a function of precise data analysis. Using patient satisfaction as an example, Avatar is demonstrating how data quality and analytics can improve patient outcomes and maximize reimbursements for healthcare providers."

About Avatar Solutions
Avatar Solutions (formerly Avatar International LLC and HR Solutions Inc.) is an innovative survey, data measurement, and performance improvement company with more than 30 years of experience. Avatar provides CAHPS Surveys, Patient Satisfaction Surveys, Employee Surveys, and Physician Surveys to more than 500 hospitals and 13,000 clinicians nationwide. Avatar is the American Hospital Association's exclusively endorsed provider for Employee/Exit Surveys and Physician Engagement/Satisfaction Surveys to their 5,000 hospitals and healthcare systems. Avatar works with some of the best-known organizations in the nation, allowing its clients to benchmark against the best. For more information, please visit

About Information Builders
Information Builders helps organizations transform data into business value. Our software solutions for business intelligence and analytics, integration, and data integrity empower people to make smarter decisions, strengthen customer relationships, and drive growth. Our dedication to customer success is unmatched in the industry. That's why tens of thousands of leading organizations rely on Information Builders to be their trusted partner. Founded in 1975, Information Builders is headquartered in New York, NY, with offices around the world, and remains one of the largest independent, privately held companies in the industry. Visit us at, follow us on Twitter at @infobldrs, like us on Facebook, and visit our LinkedIn page.

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