Welcome!

News Feed Item

BMC Software Delivers ‘The New IT’ With Three Pioneering Products

BMC Software today introduced an array of product innovations that, for the first time in the history of IT, take full advantage of advancements in user experience and crowdsourcing to give employees complete control of their IT experience via an elegant and intuitive mobile interface.

The new products — BMC MyIT 2.0, BMC AppZone 2.0 and BMC Remedyforce Winter ’14 — showcase the company’s commitment to using mobile, social, and cloud technologies. BMC believes these technologies, along with automated and industrialised IT service delivery, are the defining characteristics of the new IT. As businesses increasingly replace physical products and services with those delivered digitally – such as banks enabling customers to deposit a cheque with a smartphone versus going to a branch – expectations for improved experiences across the technology landscape have skyrocketed, as have the pressures put on IT to deliver them. BMC addresses these challenges in the customer-focused products announced today.

MyIT 2.0 gives employees the power to quickly solve routine technical problems, eliminate frustrating forms, crowdsource answers and information, and visually navigate resources in any organisation. AppZone offers fast and easy central access to approved business apps – whether cloud, mobile, custom or desktop. Remedyforce helps enterprises deliver a range of services, from a simple helpdesk to transformational digital business services using a fresh, Google-like, mobile-user experience.

The new products are purpose-built to manage a wide range of rich, next-generation digital services that give employees the tools they need to maximise performance and creativity. These features also serve to increase job satisfaction and productivity while reducing IT friction.* Technology managers, meanwhile, are freed to be proactive and preemptive, solving high priority problems for people and the organisation while streamlining and automating back-end operations.

“MyIT 2.0 is like a touchscreen kiosk for end users – just swipe, touch, click and help is on the way,” said Robert Stinnett, data centre automation engineer, Carfax. “I can see this having a lot of potential for creating ‘micro assistance centres’ within the organisation. For example, teams rolling out a new project live, or a particular application within the organisation, can quickly and easily set up their own micro assistance site through MyIT. It’s a new era of IT that uses the collective knowledge of the organisation to help find answers and deliver end-user services in near real time.”

“BMC’s second generation solutions announced today will enable IT organisations to create and deploy new services and technologies that will delight end-users and unlock productivity and business competitiveness,” said Kia Behnia, chief technology officer at BMC Software. “Top organisations have known for a long time that mobile social technologies represent the future of IT. But the solutions they’ve had to work with in order to make that leap were not designed for that task. BMC has changed this equation forever. Our new products enable IT leaders to fundamentally transform the self-service experience by offering end users a powerful yet intuitive solution rooted in expectations created by Facebook and Twitter.”

“The advanced features of MyIT 2.0 are very impressive,” said Kim Olds, senior user support specialist, Anne Arundel County Public Schools in Maryland. “There are many enhancements that would make us a far more efficient organisation, particularly the facility mapping feature that locates computers targeted for refresh or replacement and the capability to gain real-time access to current system conditions without calling the Help Desk. The possibilities are endless.”

MyIT 2.0

MyIT 2.0 represents a true industry first and a giant leap forward in IT. This next-generation, self-service app features a completely redesigned user interface inspired by the latest social networking tools. It does away with forms and tickets by enabling employees to ask for help, get answers to questions and share information through real-time online messaging, social posts and more. Together with Remedyforce, this more natural workflow cuts support costs and boosts employee and IT satisfaction. It also includes strong notification and system status components that offer real-time awareness of issues and outages. Available with Remedyforce, MyIT 2.0 is currently in beta and will be widely available in April 2014. For a demo or for more information on MyIT 2.0 click here.

AppZone 2.0

AppZone is a universal app store that gives employees easy access to cloud, mobile, custom and desktop applications. To drive adoption, employees can comment, rate and share apps they enjoy, allowing others to on-board applications based on peer selections. For IT, an enterprise app store provides the ability to procure, publish, secure and manage apps across the organisation. Click here for more information on AppZone 2.0.

Remedyforce Winter 14 Release

Remedyforce Winter ‘14 is the latest release of the company’s fast-growing cloud-based system for managing digital services. With this new release, MyIT 2.0 and AppZone 2.0 are now fully integrated with Remedyforce, providing employees with a compelling front-end experience across on-premise, on-demand and cloud/SaaS versions. Click here for more information on Remedyforce Winter 14 Release.

BMC Software. IT innovation drives business transformation.

BMC Software helps leading companies around the world put technology at the forefront of business transformation to improve the management, delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have helped more than 15,000 customers to drive extraordinary business performance—increasing their agility and exceeding anything they previously thought possible.

To learn more, visit bmc.com.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2014 BMC Software, Inc.

* Eighty-six percent of employees lose an average of 18 hours each month due to IT issues, according to a survey of 900 IT professionals and 900 business users conducted by Forrester Research in February 2013, commissioned by BMC Software. That translates to £2,223 annually per impacted employee, totaling £60 billion annually for Fortune 100 companies.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
For financial firms, the cloud is going to increasingly become a crucial part of dealing with customers over the next five years and beyond, particularly with the growing use and acceptance of virtual currencies. There are new data storage paradigms on the horizon that will deliver secure solutions for storing and moving sensitive financial data around the world without touching terrestrial networks. In his session at 20th Cloud Expo, Cliff Beek, President of Cloud Constellation Corporation, d...
Deep learning has been very successful in social sciences and specially areas where there is a lot of data. Trading is another field that can be viewed as social science with a lot of data. With the advent of Deep Learning and Big Data technologies for efficient computation, we are finally able to use the same methods in investment management as we would in face recognition or in making chat-bots. In his session at 20th Cloud Expo, Gaurav Chakravorty, co-founder and Head of Strategy Development ...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
Vulnerability management is vital for large companies that need to secure containers across thousands of hosts, but many struggle to understand how exposed they are when they discover a new high security vulnerability. In his session at 21st Cloud Expo, John Morello, CTO of Twistlock, will address this pressing concern by introducing the concept of the “Vulnerability Risk Tree API,” which brings all the data together in a simple REST endpoint, allowing companies to easily grasp the severity of t...
The goal of Continuous Testing is to shift testing left to find defects earlier and release software faster. This can be achieved by integrating a set of open source functional and performance testing tools in the early stages of your software delivery lifecycle. There is one process that binds all application delivery stages together into one well-orchestrated machine: Continuous Testing. Continuous Testing is the conveyer belt between the Software Factory and production stages. Artifacts are m...
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
There is only one world-class Cloud event on earth, and that is Cloud Expo – which returns to Silicon Valley for the 21st Cloud Expo at the Santa Clara Convention Center, October 31 - November 2, 2017. Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers. Companies are each developing their unique mix of cloud technologies and service...
Cloud resources, although available in abundance, are inherently volatile. For transactional computing, like ERP and most enterprise software, this is a challenge as transactional integrity and data fidelity is paramount – making it a challenge to create cloud native applications while relying on RDBMS. In his session at 21st Cloud Expo, Claus Jepsen, Chief Architect and Head of Innovation Labs at Unit4, will explore that in order to create distributed and scalable solutions ensuring high availa...
Connecting to major cloud service providers is becoming central to doing business. But your cloud provider’s performance is only as good as your connectivity solution. Massive Networks will place you in the driver's seat by exposing how you can extend your LAN from any location to include any cloud platform through an advanced high-performance connection that is secure and dedicated to your business-critical data. In his session at 21st Cloud Expo, Paul Mako, CEO & CIO of Massive Networks, wil...
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...
As businesses adopt functionalities in cloud computing, it’s imperative that IT operations consistently ensure cloud systems work correctly – all of the time, and to their best capabilities. In his session at @BigDataExpo, Bernd Harzog, CEO and founder of OpsDataStore, presented an industry answer to the common question, “Are you running IT operations as efficiently and as cost effectively as you need to?” He then expounded on the industry issues he frequently came up against as an analyst, and ...
SYS-CON Events announced today that App2Cloud will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. App2Cloud is an online Platform, specializing in migrating legacy applications to any Cloud Providers (AWS, Azure, Google Cloud).
In his session at @DevOpsSummit at 20th Cloud Expo, Kelly Looney, director of DevOps consulting for Skytap, showed how an incremental approach to introducing containers into complex, distributed applications results in modernization with less risk and more reward. He also shared the story of how Skytap used Docker to get out of the business of managing infrastructure, and into the business of delivering innovation and business value. Attendees learned how up-front planning allows for a clean sep...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across supply chain networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost and time for product recall as well as advance trade. Are you curious about Blockchain and how it can provide you with new opportunities for innovation and growth? In her session at 20th Cloud Exp...
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...