|By RealWire News Distribution||
|February 20, 2014 01:18 AM EST||
Through deploying 1st Touch (www.1sttouch.com) mobile workforce software running on Android technology, South Kesteven District Council's repairs and maintenance operation has achieved significant quantifiable efficiency benefits.
Based in South Lincolnshire, South Kesteven District Council has over 6250 properties in management, spread across a largely rural area covering 367 square miles. The area includes four towns Grantham, Bourne, Stamford and Deepings and numerous villages where many of the properties are located. These are mainly a mixture of general needs and supported housing units, comprising one and two bedroom flats and three bedroom houses. The Council also manages a number of schemes which promote independence for older and vulnerable people.
Keeping tenants and customers happy is of paramount importance to South Kesteven District Council, which has been named as one of the top two in England for residents' happiness by the Office For National Statistics.
Running a good maintenance and responsive repairs operation is an important element in achieving this exceptional result. With a maintenance Team of 30 experienced multi-tasking operatives, South Kesteven District Council is able to provide residents with a comprehensive responsive repairs operation alongside out of hours 'on-call' cover.
As an on-going service requirement the Council looks to:
- Improve efficiency
- Ensure quicker repair times
- Reduce reliance on external contractors
- Reduce travel time for their repairs operatives
- Improve management information
South Kesteven District Council realised that a huge step towards achieving these goals would be achieved by moving to mobile technology. This led to a review of the mobile platforms and workforce management systems capable of delivering on these aims. In reviewing the options available on the market, South Kesteven District Council realised that Android mobile offered the best platform solution in terms of value for money. And, in reviewing mobile workforce solutions South Kesteven District Council discovered that 1st Touch mobile workforce software had recently become available for Android technology. As 1st Touch mobile workforce technology seemed to tick all the boxes in the review, this was ultimately a major factor behind the system's choice.
As David Lewis ICT Manager at South Kesteven District Council notes, "We conducted a review of the different options available on the market. Android has become the market leading mobile platform and the potential value for money advantages it offered us were significant. The devices available were ideal too, as they were small enough to be handy but large enough to be useful. In addition, as 1st Touch had launched an Android version of their software, this fitted well with our use of this exciting new alternative."
Stuart Sheardown the Project Manager at South Kesteven's Property Services Team was involved in the procurement process. He takes up the story.
"Working closely with the ICT team we produced a specification for what we needed from the technology and during the evaluation of the received tenders 1st Touch ticked all the boxes, including the availability of an Android version. So it not only met all of our specifications, it also delivered an effective value for money mobile workforce solution. In addition, 1st Touch could work seamlessly with our Northgate OHMS management system and that is very important to us.
"There was also the 'Smart Airtime' feature of 1st Touch mobile. This is proven for use in rural areas and this was ideal as signal issues are very challenging here. The software only sends and receives information in short encrypted bursts when there is a signal. In terms of communicating with our operatives, this works very well in practise.
"It was also evident, within their tender submission that they were already working with many other social landlords and were well respected in the supply of mobile technology to social housing organisations. We checked with a number of these organisations who used the software and discovered that they were very happy. Indeed 1st Touch is seen as the market leader.
"There was another important consideration behind our choice of 1st Touch too. We needed a contractor that was willing to not only provide the support detailed within the specification but also one that would provide some flexibility, as in many ways this was a design and learning process for us as we had not used mobile technology before. This proved invaluable when we introduced Android and we worked well with 1st Touch on its introduction.
"In practise too, the system works very well. The calls come into the call centre and the repairs scheduler, who takes the call, will put it through to the planning team for an appointment to be made. The planners will then fire the job into the 1st Touch application. Thus, when the relevant operative logs on the following morning he will automatically be sent from home to the first job having done their van checks and risk assessments."
Since its deployment, South Kesteven has derived a number of significant efficiency benefits from 1st Touch Mobile. As Liz Bishop of the South Kesteven Property Services team notes, "There are a number of benefits we have received from using 1st Touch. On average we achieve two more repairs per operative per day, which over 30 operatives is 60 extra jobs per day. This is phenomenal in terms of adding to our efficiency. In addition, the operatives are certainly travelling less miles between jobs, thereby reducing fuel and servicing costs. We're also less dependent on external contractors. Indeed overall, we're highly delighted with the 1st Touch solution."
South Kesteven is looking to use 1st Touch across a number of other areas of the business. As Liz Bishop says, "1st Touch gives us the platform for developing our mobile technology usage in the future. The next step is to implement void working and we will then follow that up by introducing automatic van stocking over the coming months."
Commenting on the use of 1st Touch mobile software at South Kesteven District Council, Robert Dent the CEO of 1st Touch commented, "South Kesteven has been recognised independently by the Office For National Statistics as delivering the very highest levels of tenant happiness in England. This is a major endorsement of just how effective their management team has been in delivering services. Naturally, a key element of this is the responsive repairs operation and we are delighted to hear that by choosing 1st Touch they have derived such significant and quantifiable efficiency benefits. We look forward to working closely with them as they develop the use of mobile technology across the enterprise."
A video of the application can be seen at:
Note to Editors: About 1st Touch (www.1sttouch.com)
Southampton based 1st Touch, a subsidiary of Aareon AG (www.aareon.com), has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system's acclaimed 'Smart Airtime' feature where 'airtime' is minimised and the system is always available with or without 'airtime'. The system's flexibility through simple customer control over forms creation and amendment is also widely acclaimed. There is Integration to multiple back office and other enterprise software applications, so that data is entered only once.
With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise.
To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards.
1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android.
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
May. 26, 2016 12:00 PM EDT Reads: 1,965
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
May. 26, 2016 12:00 PM EDT Reads: 2,179
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, will explore the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences betwee...
May. 26, 2016 12:00 PM EDT Reads: 1,549
SYS-CON Events announced today that Isomorphic Software will exhibit at SYS-CON's [email protected] at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, high-productivity enterprise web applications for any device. SmartClient couples the industry’s broadest, deepest UI component set with a java server framework to deliver an end-...
May. 26, 2016 11:45 AM EDT Reads: 1,977
18th Cloud Expo, taking place June 7-9, 2016, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some...
May. 26, 2016 11:45 AM EDT Reads: 2,987
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 18th International CloudExpo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
May. 26, 2016 11:45 AM EDT Reads: 2,169
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
May. 26, 2016 11:30 AM EDT Reads: 953
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
May. 26, 2016 11:30 AM EDT Reads: 1,833
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York and Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty ...
May. 26, 2016 11:15 AM EDT Reads: 2,459
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
May. 26, 2016 11:00 AM EDT Reads: 1,044
SYS-CON Events announced today the Docker Meets Kubernetes – Intro into the Kubernetes World, being held June 9, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Register for 'Docker Meets Kubernetes Workshop' Here! This workshop led by Sebastian Scheele, co-founder of Loodse, introduces participants to Kubernetes (container orchestration). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, participants learn ...
May. 26, 2016 11:00 AM EDT Reads: 1,879
Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, ...
May. 26, 2016 10:45 AM EDT Reads: 1,061
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
May. 26, 2016 10:45 AM EDT Reads: 2,674
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
May. 26, 2016 10:38 AM EDT Reads: 250
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
May. 26, 2016 10:15 AM EDT Reads: 2,239