|By PR Newswire||
|February 20, 2014 03:00 AM EST||
BURLINGTON, Massachusetts, February 20, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced Alpitel S.p.A, a leading Italian telco service provider, has chosen mobility and scheduling solutions from ClickSoftware to create a more responsive and productive workforce. With engineers based throughout the country, Alpitel will be able to better manage how they are deployed and information is shared with customers to further enhance the customer experience.
As part of ClickSoftware implementation, Alpitel will now provide customers with real-time information about estimated arrival time, and the progress of technicians on site. If an engineer is running late, or a job is taking longer than anticipated, the system automatically sends out alerts to both dispatchers and customers.
By automating the scheduling processes for service technicians, Alpitel will dispatch engineers with the correct skills and equipment to complete the job on the first visit. With ClickSoftware-equipped mobile devices, engineers will now be able to complete timesheets in the field, providing more accurate and immediate feedback to CRM and HR systems, and enabling engineers to spend more time on the job, and less dealing with administrative tasks. Mobile devices will also arm field employees with real-time access to back-office systems and important customer information, as well as the ability to communicate with each other in the field.
"It is essential that our customers are comfortable and confident in our ability to deliver service when promised," said Sergio Verzello, Direttore Produzione e Sviluppo di Alpitel. "Having total visibility of our resources, and the ability to share that information with customers, means it is far easier to meet customer demand and enable engineers to collaborate on projects in the field. Alpitel's goal is to deliver exceptional service and customer experience, and we look forward to collaborating with ClickSoftware and NessPRO Italy to meet these high standards."
"With strict service level agreements (SLAs) in place, telecom operators rely heavily on the ability to complete tasks on time, or risk substantial fines and damage to their reputation," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "With ClickSoftware, Alpitel will be able to best deploy the right engineers at the right times to further drive customer satisfaction and operational efficiencies. Telecom organizations across the globe are turning to ClickSoftware based on proven technology that impacts business value."
The ClickSoftware solution will be implemented by NessPro Italy. "Based on our deep knowledge of Alpitel processes and familiarity with the specific needs of the Telco industry, we are able to deliver a smooth and cost effective project," said Pasquale Favale, CEO of NessPro Italy.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service Chain Optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
With more than 50 years of experience, ALPITEL S.p.A. operates in the telecommunications industry and is a leader in development and implementation of networks and telecommunication systems, deploying its specific know-how in design, development and implementation of networks and systems with different, flexible and open technologies integrating voice, data and video services.
Today ALPITEL is a reliable partner for implementing and managing high-value networks, while in the telephony industry it develops transport and access networks with copper technologies, optic fibers, wireless and VoIP.
Alpitel, in its fifty years experience in the telco industry, achieved knowledge and relationships with the most important manufacturers at worldwide level. In this area Alpitel drew up well-established partnerships to fully answer the market requests.
In IT and automation systems for Public Administration, ALPITEL offers the prefect solutions to satisfy the changing needs of different realities.
ALPITEL is a "System-Integrator", offering solutions that integrate hardware, software, telecommunications, training, design and different services; these solutions optimize the investment and offer high added value and quality to the technology.
ALPITEL, on top of providing systems, is able to manage developments and maintenance through its support network displaced on the Country.
About NessPRO Italy
NessPRO Italy S.P.A. operates in the IT infrastructures industry. It distributes software technologies developed by independent manufacturers in the Italian market of large and medium-sized companies. NessPRO carefully selects the solutions it distributes, focusing on leaders, according to analysts and the market.
Leveraging on the support methodologies - the result of over 30 years experience and expertise - NessPro implements solutions based on available technologies customized on clients needs and objectives.
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Alpitel and its customers from using ClickSoftware's mobility and scheduling solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
+1-781-272-5903 ext. 2364
James Gilheany / Emma Ralphson
SOURCE ClickSoftware Technologies Ltd
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
Apr. 27, 2017 06:45 PM EDT Reads: 2,196
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
Apr. 27, 2017 06:45 PM EDT Reads: 722
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
Apr. 27, 2017 06:30 PM EDT Reads: 2,813
Building a cross-cloud operational model can be a daunting task. Per-cloud silos are not the answer, but neither is a fully generic abstraction plane that strips out capabilities unique to a particular provider. In his session at 20th Cloud Expo, Chris Wolf, VP & Chief Technology Officer, Global Field & Industry at VMware, will discuss how successful organizations approach cloud operations and management, with insights into where operations should be centralized and when it’s best to decentraliz...
Apr. 27, 2017 06:00 PM EDT Reads: 778
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Apr. 27, 2017 06:00 PM EDT Reads: 1,027
Cybersecurity is a critical component of software development in many industries including medical devices. However, code is not always written to be robust or secure from the unknown or the unexpected. This gap can make medical devices susceptible to cybersecurity attacks ranging from compromised personal health information to life-sustaining treatment. In his session at @ThingsExpo, Clark Fortney, Software Engineer at Battelle, will discuss how programming oversight using key methods can incre...
Apr. 27, 2017 05:30 PM EDT Reads: 3,952
The goal of Continuous Testing is to shift testing left to find defects earlier and release software faster. This can be achieved by integrating a set of open source functional and performance testing tools in the early stages of your software delivery lifecycle. There is one process that binds all application delivery stages together into one well-orchestrated machine: Continuous Testing. Continuous Testing is the conveyor belt between the Software Factory and production stages. Artifacts are ...
Apr. 27, 2017 05:15 PM EDT Reads: 1,266
In recent years, containers have taken the world by storm. Companies of all sizes and industries have realized the massive benefits of containers, such as unprecedented mobility, higher hardware utilization, and increased flexibility and agility; however, many containers today are non-persistent. Containers without persistence miss out on many benefits, and in many cases simply pass the responsibility of persistence onto other infrastructure, adding additional complexity.
Apr. 27, 2017 04:30 PM EDT Reads: 2,290
Quickly find the root cause of complex database problems slowing down your applications. Up to 88% of all application performance issues are related to the database. DPA’s unique response time analysis shows you exactly what needs fixing - in four clicks or less. Optimize performance anywhere. Database Performance Analyzer monitors on-premises, on VMware®, and in the Cloud, including Amazon® AWS and Azure™ virtual machines.
Apr. 27, 2017 04:15 PM EDT Reads: 1,966
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.
Apr. 27, 2017 03:45 PM EDT Reads: 555
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
Apr. 27, 2017 03:28 PM EDT Reads: 261
Developers want to create better apps faster. Static clouds are giving way to scalable systems, with dynamic resource allocation and application monitoring. You won't hear that chant from users on any picket line, but helping developers to create better apps faster is the mission of Lee Atchison, principal cloud architect and advocate at New Relic Inc., based in San Francisco. His singular job is to understand and drive the industry in the areas of cloud architecture, microservices, scalability ...
Apr. 27, 2017 03:00 PM EDT Reads: 3,573
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and 21st International Cloud Expo, which will take place in November in Silicon Valley, California.
Apr. 27, 2017 02:00 PM EDT Reads: 2,428
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Apr. 27, 2017 01:45 PM EDT Reads: 1,299
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...
Apr. 27, 2017 01:30 PM EDT Reads: 791