Welcome!

News Feed Item

Mobility Brings Real-Time Customer Benefits to Italian Telco

Alpitel chooses ClickSoftware to improve customer service and operational efficiency through mobility and optimized scheduling solutions

BURLINGTON, Massachusetts, February 20, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions  for the service industry, today announced Alpitel S.p.A, a leading Italian telco service provider, has chosen mobility and scheduling solutions from ClickSoftware to create a more responsive and productive workforce. With engineers based throughout the country, Alpitel will be able to better manage how they are deployed and information is shared with customers to further enhance the customer experience.

As part of ClickSoftware implementation, Alpitel will now provide customers with real-time information about estimated arrival time, and the progress of technicians on site. If an engineer is running late, or a job is taking longer than anticipated, the system automatically sends out alerts to both dispatchers and customers.

By automating the scheduling processes for service technicians, Alpitel will dispatch engineers with the correct skills and equipment to complete the job on the first visit. With ClickSoftware-equipped mobile devices, engineers will now be able to complete timesheets in the field, providing more accurate and immediate feedback to CRM and HR systems, and enabling engineers to spend more time on the job, and less dealing with administrative tasks. Mobile devices will also arm field employees with real-time access to back-office systems and important customer information, as well as the ability to communicate with each other in the field.

"It is essential that our customers are comfortable and confident in our ability to deliver service when promised," said Sergio Verzello, Direttore Produzione e Sviluppo di Alpitel. "Having total visibility of our resources, and the ability to share that information with customers, means it is far easier to meet customer demand and enable engineers to collaborate on projects in the field. Alpitel's goal is to deliver exceptional service and customer experience, and we look forward to collaborating with ClickSoftware and NessPRO Italy to meet these high standards."

"With strict service level agreements (SLAs) in place, telecom operators rely heavily on the ability to complete tasks on time, or risk substantial fines and damage to their reputation," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "With ClickSoftware, Alpitel will be able to best deploy the right engineers at the right times to further drive customer satisfaction and operational efficiencies. Telecom organizations across the globe are turning to ClickSoftware based on proven technology that impacts business value."

The ClickSoftware solution will be implemented by NessPro Italy. "Based on our deep knowledge of Alpitel processes and familiarity with the specific needs of the Telco industry, we are able to deliver a smooth and cost effective project," said Pasquale Favale, CEO of NessPro Italy.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service Chain Optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

About Alpitel

With more than 50 years of experience, ALPITEL S.p.A. operates in the telecommunications industry and is a leader in development and implementation of networks and telecommunication systems, deploying its specific know-how in design, development and implementation of networks and systems with different, flexible and open technologies integrating voice, data and video services.  

Today ALPITEL is a reliable partner for implementing and managing high-value networks, while in the telephony industry it develops transport and access networks with copper technologies, optic fibers, wireless and VoIP.

Alpitel, in its fifty years experience in the telco industry, achieved knowledge and relationships with the most important manufacturers at worldwide level. In this area Alpitel drew up well-established partnerships to fully answer the market requests.

In IT and automation systems for Public Administration, ALPITEL offers the prefect solutions to satisfy the changing needs of different realities.

ALPITEL is a "System-Integrator", offering solutions that integrate hardware, software, telecommunications, training, design and different services; these solutions optimize the investment and offer high added value and quality to the technology.

ALPITEL, on top of providing systems, is able to manage developments and maintenance through its support network displaced on the Country.  

About NessPRO Italy

NessPRO Italy S.P.A. operates in the IT infrastructures industry. It distributes software technologies developed by independent manufacturers in the Italian market of large and medium-sized companies. NessPRO carefully selects the solutions it distributes, focusing on leaders, according to analysts and the market.

Leveraging on the support methodologies - the result of over 30 years experience and expertise  - NessPro implements solutions based on available technologies customized on clients needs and objectives.

SafeHarbor Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Alpitel and its customers from using ClickSoftware's mobility and scheduling solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contacts:      

Kristin Amico                        
ClickSoftware                    
+1-781-272-5903 ext. 2364            
[email protected]            

James Gilheany / Emma Ralphson
Red Consultancy
+44(0)207-025-6527
[email protected]

 

SOURCE ClickSoftware Technologies Ltd

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Detecting internal user threats in the Big Data eco-system is challenging and cumbersome. Many organizations monitor internal usage of the Big Data eco-system using a set of alerts. This is not a scalable process given the increase in the number of alerts with the accelerating growth in data volume and user base. Organizations are increasingly leveraging machine learning to monitor only those data elements that are sensitive and critical, autonomously establish monitoring policies, and to detect...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes a lot of work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reduction in cost ...
Enterprise architects are increasingly adopting multi-cloud strategies as they seek to utilize existing data center assets, leverage the advantages of cloud computing and avoid cloud vendor lock-in. This requires a globally aware traffic management strategy that can monitor infrastructure health across data centers and end-user experience globally, while responding to control changes and system specification at the speed of today’s DevOps teams. In his session at 20th Cloud Expo, Josh Gray, Chie...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. Jack Norris reviews best practices to show how companies develop, deploy, and dynamically update these applications and how this data-first...
Intelligent Automation is now one of the key business imperatives for CIOs and CISOs impacting all areas of business today. In his session at 21st Cloud Expo, Brian Boeggeman, VP Alliances & Partnerships at Ayehu, will talk about how business value is created and delivered through intelligent automation to today’s enterprises. The open ecosystem platform approach toward Intelligent Automation that Ayehu delivers to the market is core to enabling the creation of the self-driving enterprise.
"At the keynote this morning we spoke about the value proposition of Nutanix, of having a DevOps culture and a mindset, and the business outcomes of achieving agility and scale, which everybody here is trying to accomplish," noted Mark Lavi, DevOps Solution Architect at Nutanix, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We're here to tell the world about our cloud-scale infrastructure that we have at Juniper combined with the world-class security that we put into the cloud," explained Lisa Guess, VP of Systems Engineering at Juniper Networks, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Historically, some banking activities such as trading have been relying heavily on analytics and cutting edge algorithmic tools. The coming of age of powerful data analytics solutions combined with the development of intelligent algorithms have created new opportunities for financial institutions. In his session at 20th Cloud Expo, Sebastien Meunier, Head of Digital for North America at Chappuis Halder & Co., discussed how these tools can be leveraged to develop a lasting competitive advantage ...
As businesses adopt functionalities in cloud computing, it’s imperative that IT operations consistently ensure cloud systems work correctly – all of the time, and to their best capabilities. In his session at @BigDataExpo, Bernd Harzog, CEO and founder of OpsDataStore, presented an industry answer to the common question, “Are you running IT operations as efficiently and as cost effectively as you need to?” He then expounded on the industry issues he frequently came up against as an analyst, and ...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, will provide a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to ...
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...