|By PR Newswire||
|February 20, 2014 03:00 AM EST||
BURLINGTON, Massachusetts, February 20, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced Alpitel S.p.A, a leading Italian telco service provider, has chosen mobility and scheduling solutions from ClickSoftware to create a more responsive and productive workforce. With engineers based throughout the country, Alpitel will be able to better manage how they are deployed and information is shared with customers to further enhance the customer experience.
As part of ClickSoftware implementation, Alpitel will now provide customers with real-time information about estimated arrival time, and the progress of technicians on site. If an engineer is running late, or a job is taking longer than anticipated, the system automatically sends out alerts to both dispatchers and customers.
By automating the scheduling processes for service technicians, Alpitel will dispatch engineers with the correct skills and equipment to complete the job on the first visit. With ClickSoftware-equipped mobile devices, engineers will now be able to complete timesheets in the field, providing more accurate and immediate feedback to CRM and HR systems, and enabling engineers to spend more time on the job, and less dealing with administrative tasks. Mobile devices will also arm field employees with real-time access to back-office systems and important customer information, as well as the ability to communicate with each other in the field.
"It is essential that our customers are comfortable and confident in our ability to deliver service when promised," said Sergio Verzello, Direttore Produzione e Sviluppo di Alpitel. "Having total visibility of our resources, and the ability to share that information with customers, means it is far easier to meet customer demand and enable engineers to collaborate on projects in the field. Alpitel's goal is to deliver exceptional service and customer experience, and we look forward to collaborating with ClickSoftware and NessPRO Italy to meet these high standards."
"With strict service level agreements (SLAs) in place, telecom operators rely heavily on the ability to complete tasks on time, or risk substantial fines and damage to their reputation," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "With ClickSoftware, Alpitel will be able to best deploy the right engineers at the right times to further drive customer satisfaction and operational efficiencies. Telecom organizations across the globe are turning to ClickSoftware based on proven technology that impacts business value."
The ClickSoftware solution will be implemented by NessPro Italy. "Based on our deep knowledge of Alpitel processes and familiarity with the specific needs of the Telco industry, we are able to deliver a smooth and cost effective project," said Pasquale Favale, CEO of NessPro Italy.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service Chain Optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
With more than 50 years of experience, ALPITEL S.p.A. operates in the telecommunications industry and is a leader in development and implementation of networks and telecommunication systems, deploying its specific know-how in design, development and implementation of networks and systems with different, flexible and open technologies integrating voice, data and video services.
Today ALPITEL is a reliable partner for implementing and managing high-value networks, while in the telephony industry it develops transport and access networks with copper technologies, optic fibers, wireless and VoIP.
Alpitel, in its fifty years experience in the telco industry, achieved knowledge and relationships with the most important manufacturers at worldwide level. In this area Alpitel drew up well-established partnerships to fully answer the market requests.
In IT and automation systems for Public Administration, ALPITEL offers the prefect solutions to satisfy the changing needs of different realities.
ALPITEL is a "System-Integrator", offering solutions that integrate hardware, software, telecommunications, training, design and different services; these solutions optimize the investment and offer high added value and quality to the technology.
ALPITEL, on top of providing systems, is able to manage developments and maintenance through its support network displaced on the Country.
About NessPRO Italy
NessPRO Italy S.P.A. operates in the IT infrastructures industry. It distributes software technologies developed by independent manufacturers in the Italian market of large and medium-sized companies. NessPRO carefully selects the solutions it distributes, focusing on leaders, according to analysts and the market.
Leveraging on the support methodologies - the result of over 30 years experience and expertise - NessPro implements solutions based on available technologies customized on clients needs and objectives.
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Alpitel and its customers from using ClickSoftware's mobility and scheduling solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
+1-781-272-5903 ext. 2364
James Gilheany / Emma Ralphson
SOURCE ClickSoftware Technologies Ltd
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
Aug. 28, 2016 03:00 PM EDT Reads: 713
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
Aug. 28, 2016 01:45 PM EDT Reads: 3,639
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Aug. 28, 2016 01:00 PM EDT Reads: 2,407
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
Aug. 28, 2016 12:15 PM EDT Reads: 826
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
Aug. 28, 2016 11:45 AM EDT Reads: 654
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Aug. 28, 2016 11:30 AM EDT Reads: 1,943
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Aug. 28, 2016 11:00 AM EDT Reads: 3,113
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
Aug. 28, 2016 11:00 AM EDT Reads: 670
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Aug. 28, 2016 10:45 AM EDT Reads: 820
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
Aug. 28, 2016 10:30 AM EDT Reads: 875
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 28, 2016 10:30 AM EDT Reads: 4,018
Enterprises have forever faced challenges surrounding the sharing of their intellectual property. Emerging cloud adoption has made it more compelling for enterprises to digitize their content, making them available over a wide variety of devices across the Internet. In his session at 19th Cloud Expo, Santosh Ahuja, Director of Architecture at Impiger Technologies, will introduce various mechanisms provided by cloud service providers today to manage and share digital content in a secure manner....
Aug. 28, 2016 09:30 AM EDT Reads: 762
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
Aug. 28, 2016 09:30 AM EDT Reads: 709
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
Aug. 28, 2016 07:30 AM EDT Reads: 780
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
Aug. 28, 2016 03:30 AM EDT Reads: 2,366