Welcome!

News Feed Item

TOA Technologies continues its record growth in 2013 scaling into new markets and geographies

Field service management solution provider recognizes a 50 percent increase in new business in 2013

CLEVELAND, Feb. 20, 2014 /PRNewswire/ -- TOA Technologies had a record year. Cloud and SaaS have gone mainstream in the enterprise, and the cost of mobile devices has rapidly dropped and adoption is universal. And, mobile employees are becoming an increasingly important link in the customer service supply chain. The time is now for advanced field service management software solutions that enable field employees to be more productive and transform them into agents of customer service and new business. TOA Technologies has capitalized on this unique moment. With the most powerful routing optimization engine available and only proven native SaaS field service management solution on the global market, in 2013, TOA Technologies diversified and scaled its worldwide business, delivering its ETAdirect solution to scores of new customers, mid-sized and large, in new vertical markets and geographies. These milestones propelled TOA to 50 percent growth in 2013.

(Logo: http://photos.prnewswire.com/prnh/20120320/CL72752LOGO )

"I am proud to say that in 2013, we successfully achieved our goals of record growth and significant diversification in every aspect of our business, and in a big way," said Yuval Brisker, co-founder and CEO of TOA Technologies. "We entered new vertical markets, from home and office equipment maintenance and repair, to carpet installation, to home security. We empowered the workforces of global companies large and small, from a 65-person crew at a small U.S. cable company to the most expansive field service transformation project ever undertaken by any company at the global telecom Telefonica. And we supported our growth with a new partnership and investment from Technology Crossover Ventures. All of this momentum serves as the catalyst for our continued growth in 2014."

"From our founding, our mission at TOA has been to create new and better ways to help businesses manage their mobile workforces. Not by small, incremental changes. Not by a copycat approach. But rather by making calculated bets on new invention and innovation, bringing technologies courageously and continuously to life to benefit our customers worldwide. So, as we kick off our tenth year in business, it is heartening for me to say that we ended a record 2013 and begin 2014 with the great momentum of successful execution," said Brisker.

In 2013, TOA achieved the following significant milestones, including:

  • Added customers in new countries including Argentina, Chile, Finland, Sweden and the Philippines
  • Doubled its customer base in Latin America
  • Penetrated new industries with new customers in office and industrial equipment maintenance, home security, property management and more
  • Secured long-term global contracts with two of the world's largest telecommunications companies, including a global contract with Telefonica spanning 24 countries
  • Launched the ETAdirect Professional solution into the mid-market in North America and gained nine new customers as a result
  • Secured a $66 million investment from Silicon Valley-based venture capitalist Technology Crossover Ventures
  • Surpassed 500 employees, increasing its team members by nearly 30 percent
  • Earned recognition on Forbes' list of America's Most Promising Companies
  • Received the designation of "Leader" and most visionary vendor in the Gartner Magic Quadrant for Field Service Management for the second year in a row

"By its very nature, technology represents the energy and opportunity of constant change. We're in the midst of the biggest change in technology ever, with the grand shift to cloud and SaaS in a totally mobile world. And TOA is more than ready for it – we're driving it," said Brisker. "Because of the commitment we made to mobile, cloud and Web-based computing from the start, I'm proud that I can confidently say to our customers that we will be there tomorrow, and for years to come. We rededicate ourselves to TOA's core mission: bringing new ideas and new technology to companies worldwide by helping them to power positive transformational change; providing reliable, flexible and innovative solutions that are ready to solve the field service needs of the future; enhancing employee productivity and morale; and ultimately, enabling the best customer experience available today. This is our commitment to our customers and our platform for continued growth."

To learn more about TOA Technologies and its ETAdirect solution, visit http://www.toatech.com.

About TOA Technologies

TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented predictive statistical analysis engine uses personalized profiles to predict when things will happen and how long they will take to provide the most accurate optimized and efficient schedules. Through ETAdirect's natively browser-based solution and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time, the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

Across mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, TOA Technologies and its ETAdirect solution suite empowers companies to achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.

Media contact 
Kayleigh Fitch 
216.902.8547 
[email protected]

Available Topic Expert(s): For information on the listed expert(s), click appropriate link. 
Yuval Brisker  - https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=107743

SOURCE TOA Technologies

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...
DevOps is not just last year’s buzzword. Companies with DevOps practices are 2.5x more likely to exceed profitability, market share, and productivity goals. But how do you enable high performance? What can you do right now to start? Find out from DevOps experts including Gene Kim, co-author of "The Phoenix Project," and the Dynatrace Center of Excellence.
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
Recognizing the need to identify and validate information security professionals’ competency in securing cloud services, the two leading membership organizations focused on cloud and information security, the Cloud Security Alliance (CSA) and (ISC)^2, joined together to develop an international cloud security credential that reflects the most current and comprehensive best practices for securing and optimizing cloud computing environments.
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
Sensors and effectors of IoT are solving problems in new ways, but small businesses have been slow to join the quantified world. They’ll need information from IoT using applications as varied as the businesses themselves. In his session at @ThingsExpo, Roger Meike, Distinguished Engineer, Director of Technology Innovation at Intuit, showed how IoT manufacturers can use open standards, public APIs and custom apps to enable the Quantified Small Business. He used a Raspberry Pi to connect sensors...
SYS-CON Events announced today that Avere Systems, a leading provider of enterprise storage for the hybrid cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Avere delivers a more modern architectural approach to storage that doesn’t require the overprovisioning of storage capacity to achieve performance, overspending on expensive storage media for inactive data or the overbuilding of data centers ...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...