News Feed Item

TOA Technologies continues its record growth in 2013 scaling into new markets and geographies

Field service management solution provider recognizes a 50 percent increase in new business in 2013

CLEVELAND, Feb. 20, 2014 /PRNewswire/ -- TOA Technologies had a record year. Cloud and SaaS have gone mainstream in the enterprise, and the cost of mobile devices has rapidly dropped and adoption is universal. And, mobile employees are becoming an increasingly important link in the customer service supply chain. The time is now for advanced field service management software solutions that enable field employees to be more productive and transform them into agents of customer service and new business. TOA Technologies has capitalized on this unique moment. With the most powerful routing optimization engine available and only proven native SaaS field service management solution on the global market, in 2013, TOA Technologies diversified and scaled its worldwide business, delivering its ETAdirect solution to scores of new customers, mid-sized and large, in new vertical markets and geographies. These milestones propelled TOA to 50 percent growth in 2013.

(Logo: http://photos.prnewswire.com/prnh/20120320/CL72752LOGO )

"I am proud to say that in 2013, we successfully achieved our goals of record growth and significant diversification in every aspect of our business, and in a big way," said Yuval Brisker, co-founder and CEO of TOA Technologies. "We entered new vertical markets, from home and office equipment maintenance and repair, to carpet installation, to home security. We empowered the workforces of global companies large and small, from a 65-person crew at a small U.S. cable company to the most expansive field service transformation project ever undertaken by any company at the global telecom Telefonica. And we supported our growth with a new partnership and investment from Technology Crossover Ventures. All of this momentum serves as the catalyst for our continued growth in 2014."

"From our founding, our mission at TOA has been to create new and better ways to help businesses manage their mobile workforces. Not by small, incremental changes. Not by a copycat approach. But rather by making calculated bets on new invention and innovation, bringing technologies courageously and continuously to life to benefit our customers worldwide. So, as we kick off our tenth year in business, it is heartening for me to say that we ended a record 2013 and begin 2014 with the great momentum of successful execution," said Brisker.

In 2013, TOA achieved the following significant milestones, including:

  • Added customers in new countries including Argentina, Chile, Finland, Sweden and the Philippines
  • Doubled its customer base in Latin America
  • Penetrated new industries with new customers in office and industrial equipment maintenance, home security, property management and more
  • Secured long-term global contracts with two of the world's largest telecommunications companies, including a global contract with Telefonica spanning 24 countries
  • Launched the ETAdirect Professional solution into the mid-market in North America and gained nine new customers as a result
  • Secured a $66 million investment from Silicon Valley-based venture capitalist Technology Crossover Ventures
  • Surpassed 500 employees, increasing its team members by nearly 30 percent
  • Earned recognition on Forbes' list of America's Most Promising Companies
  • Received the designation of "Leader" and most visionary vendor in the Gartner Magic Quadrant for Field Service Management for the second year in a row

"By its very nature, technology represents the energy and opportunity of constant change. We're in the midst of the biggest change in technology ever, with the grand shift to cloud and SaaS in a totally mobile world. And TOA is more than ready for it – we're driving it," said Brisker. "Because of the commitment we made to mobile, cloud and Web-based computing from the start, I'm proud that I can confidently say to our customers that we will be there tomorrow, and for years to come. We rededicate ourselves to TOA's core mission: bringing new ideas and new technology to companies worldwide by helping them to power positive transformational change; providing reliable, flexible and innovative solutions that are ready to solve the field service needs of the future; enhancing employee productivity and morale; and ultimately, enabling the best customer experience available today. This is our commitment to our customers and our platform for continued growth."

To learn more about TOA Technologies and its ETAdirect solution, visit http://www.toatech.com.

About TOA Technologies

TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented predictive statistical analysis engine uses personalized profiles to predict when things will happen and how long they will take to provide the most accurate optimized and efficient schedules. Through ETAdirect's natively browser-based solution and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time, the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

Across mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, TOA Technologies and its ETAdirect solution suite empowers companies to achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.

Media contact 
Kayleigh Fitch 
[email protected]

Available Topic Expert(s): For information on the listed expert(s), click appropriate link. 
Yuval Brisker  - https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=107743

SOURCE TOA Technologies

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
One of biggest questions about Big Data is “How do we harness all that information for business use quickly and effectively?” Geographic Information Systems (GIS) or spatial technology is about more than making maps, but adding critical context and meaning to data of all types, coming from all different channels – even sensors. In his session at @ThingsExpo, William (Bill) Meehan, director of utility solutions for Esri, will take a closer look at the current state of spatial technology and ar...
The Open Connectivity Foundation (OCF), sponsor of the IoTivity open source project, and AllSeen Alliance, which provides the AllJoyn® open source IoT framework, today announced that the two organizations’ boards have approved a merger under the OCF name and bylaws. This merger will advance interoperability between connected devices from both groups, enabling the full operating potential of IoT and representing a significant step towards a connected ecosystem.
SYS-CON Events announced today that Interface Masters Technologies, a leader in Network Visibility and Uptime Solutions, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Interface Masters Technologies is a leading vendor in the network monitoring and high speed networking markets. Based in the heart of Silicon Valley, Interface Masters' expertise lies in Gigabit, 10 Gigabit and 40 Gigabit Eth...
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his session at @DevOpsSummit 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will show how customers are able to achieve a level of transparency that enables everyon...
As software becomes more and more complex, we, as software developers, have been splitting up our code into smaller and smaller components. This is also true for the environment in which we run our code: going from bare metal, to VMs to the modern-day Cloud Native world of containers, schedulers and microservices. While we have figured out how to run containerized applications in the cloud using schedulers, we've yet to come up with a good solution to bridge the gap between getting your conta...
DevOps theory promotes a culture of continuous improvement built on collaboration, empowerment, systems thinking, and feedback loops. But how do you collaborate effectively across the traditional silos? How can you make decisions without system-wide visibility? How can you see the whole system when it is spread across teams and locations? How do you close feedback loops across teams and activities delivering complex multi-tier, cloud, container, serverless, and/or API-based services?
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
SYS-CON Events announced today that Streamlyzer will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Streamlyzer is a powerful analytics for video streaming service that enables video streaming providers to monitor and analyze QoE (Quality-of-Experience) from end-user devices in real time.
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
@ThingsExpo has been named the Top 5 Most Influential Internet of Things Brand by Onalytica in the ‘The Internet of Things Landscape 2015: Top 100 Individuals and Brands.' Onalytica analyzed Twitter conversations around the #IoT debate to uncover the most influential brands and individuals driving the conversation. Onalytica captured data from 56,224 users. The PageRank based methodology they use to extract influencers on a particular topic (tweets mentioning #InternetofThings or #IoT in this ...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
Today every business relies on software to drive the innovation necessary for a competitive edge in the Application Economy. This is why collaboration between development and operations, or DevOps, has become IT’s number one priority. Whether you are in Dev or Ops, understanding how to implement a DevOps strategy can deliver faster development cycles, improved software quality, reduced deployment times and overall better experiences for your customers.
Cloud based infrastructure deployment is becoming more and more appealing to customers, from Fortune 500 companies to SMEs due to its pay-as-you-go model. Enterprise storage vendors are able to reach out to these customers by integrating in cloud based deployments; this needs adaptability and interoperability of the products confirming to cloud standards such as OpenStack, CloudStack, or Azure. As compared to off the shelf commodity storage, enterprise storages by its reliability, high-availabil...
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...