Welcome!

News Feed Item

TOA Technologies continues its record growth in 2013 scaling into new markets and geographies

Field service management solution provider recognizes a 50 percent increase in new business in 2013

CLEVELAND, Feb. 20, 2014 /PRNewswire/ -- TOA Technologies had a record year. Cloud and SaaS have gone mainstream in the enterprise, and the cost of mobile devices has rapidly dropped and adoption is universal. And, mobile employees are becoming an increasingly important link in the customer service supply chain. The time is now for advanced field service management software solutions that enable field employees to be more productive and transform them into agents of customer service and new business. TOA Technologies has capitalized on this unique moment. With the most powerful routing optimization engine available and only proven native SaaS field service management solution on the global market, in 2013, TOA Technologies diversified and scaled its worldwide business, delivering its ETAdirect solution to scores of new customers, mid-sized and large, in new vertical markets and geographies. These milestones propelled TOA to 50 percent growth in 2013.

(Logo: http://photos.prnewswire.com/prnh/20120320/CL72752LOGO )

"I am proud to say that in 2013, we successfully achieved our goals of record growth and significant diversification in every aspect of our business, and in a big way," said Yuval Brisker, co-founder and CEO of TOA Technologies. "We entered new vertical markets, from home and office equipment maintenance and repair, to carpet installation, to home security. We empowered the workforces of global companies large and small, from a 65-person crew at a small U.S. cable company to the most expansive field service transformation project ever undertaken by any company at the global telecom Telefonica. And we supported our growth with a new partnership and investment from Technology Crossover Ventures. All of this momentum serves as the catalyst for our continued growth in 2014."

"From our founding, our mission at TOA has been to create new and better ways to help businesses manage their mobile workforces. Not by small, incremental changes. Not by a copycat approach. But rather by making calculated bets on new invention and innovation, bringing technologies courageously and continuously to life to benefit our customers worldwide. So, as we kick off our tenth year in business, it is heartening for me to say that we ended a record 2013 and begin 2014 with the great momentum of successful execution," said Brisker.

In 2013, TOA achieved the following significant milestones, including:

  • Added customers in new countries including Argentina, Chile, Finland, Sweden and the Philippines
  • Doubled its customer base in Latin America
  • Penetrated new industries with new customers in office and industrial equipment maintenance, home security, property management and more
  • Secured long-term global contracts with two of the world's largest telecommunications companies, including a global contract with Telefonica spanning 24 countries
  • Launched the ETAdirect Professional solution into the mid-market in North America and gained nine new customers as a result
  • Secured a $66 million investment from Silicon Valley-based venture capitalist Technology Crossover Ventures
  • Surpassed 500 employees, increasing its team members by nearly 30 percent
  • Earned recognition on Forbes' list of America's Most Promising Companies
  • Received the designation of "Leader" and most visionary vendor in the Gartner Magic Quadrant for Field Service Management for the second year in a row

"By its very nature, technology represents the energy and opportunity of constant change. We're in the midst of the biggest change in technology ever, with the grand shift to cloud and SaaS in a totally mobile world. And TOA is more than ready for it – we're driving it," said Brisker. "Because of the commitment we made to mobile, cloud and Web-based computing from the start, I'm proud that I can confidently say to our customers that we will be there tomorrow, and for years to come. We rededicate ourselves to TOA's core mission: bringing new ideas and new technology to companies worldwide by helping them to power positive transformational change; providing reliable, flexible and innovative solutions that are ready to solve the field service needs of the future; enhancing employee productivity and morale; and ultimately, enabling the best customer experience available today. This is our commitment to our customers and our platform for continued growth."

To learn more about TOA Technologies and its ETAdirect solution, visit http://www.toatech.com.

About TOA Technologies

TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented predictive statistical analysis engine uses personalized profiles to predict when things will happen and how long they will take to provide the most accurate optimized and efficient schedules. Through ETAdirect's natively browser-based solution and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time, the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

Across mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, TOA Technologies and its ETAdirect solution suite empowers companies to achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.

Media contact 
Kayleigh Fitch 
216.902.8547 
[email protected]

Available Topic Expert(s): For information on the listed expert(s), click appropriate link. 
Yuval Brisker  - https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=107743

SOURCE TOA Technologies

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
When you focus on a journey from up-close, you look at your own technical and cultural history and how you changed it for the benefit of the customer. This was our starting point: too many integration issues, 13 SWP days and very long cycles. It was evident that in this fast-paced industry we could no longer afford this reality. We needed something that would take us beyond reducing the development lifecycles, CI and Agile methodologies. We made a fundamental difference, even changed our culture...
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
Providing the needed data for application development and testing is a huge headache for most organizations. The problems are often the same across companies - speed, quality, cost, and control. Provisioning data can take days or weeks, every time a refresh is required. Using dummy data leads to quality problems. Creating physical copies of large data sets and sending them to distributed teams of developers eats up expensive storage and bandwidth resources. And, all of these copies proliferating...
SYS-CON Events announced today that Catchpoint, a leading digital experience intelligence company, has been named “Silver Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Catchpoint Systems is a leading Digital Performance Analytics company that provides unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience. Designed for digital business, C...
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.