Welcome!

News Feed Item

TOA Technologies continues its record growth in 2013 scaling into new markets and geographies

Field service management solution provider recognizes a 50 percent increase in new business in 2013

CLEVELAND, Feb. 20, 2014 /PRNewswire/ -- TOA Technologies had a record year. Cloud and SaaS have gone mainstream in the enterprise, and the cost of mobile devices has rapidly dropped and adoption is universal. And, mobile employees are becoming an increasingly important link in the customer service supply chain. The time is now for advanced field service management software solutions that enable field employees to be more productive and transform them into agents of customer service and new business. TOA Technologies has capitalized on this unique moment. With the most powerful routing optimization engine available and only proven native SaaS field service management solution on the global market, in 2013, TOA Technologies diversified and scaled its worldwide business, delivering its ETAdirect solution to scores of new customers, mid-sized and large, in new vertical markets and geographies. These milestones propelled TOA to 50 percent growth in 2013.

(Logo: http://photos.prnewswire.com/prnh/20120320/CL72752LOGO )

"I am proud to say that in 2013, we successfully achieved our goals of record growth and significant diversification in every aspect of our business, and in a big way," said Yuval Brisker, co-founder and CEO of TOA Technologies. "We entered new vertical markets, from home and office equipment maintenance and repair, to carpet installation, to home security. We empowered the workforces of global companies large and small, from a 65-person crew at a small U.S. cable company to the most expansive field service transformation project ever undertaken by any company at the global telecom Telefonica. And we supported our growth with a new partnership and investment from Technology Crossover Ventures. All of this momentum serves as the catalyst for our continued growth in 2014."

"From our founding, our mission at TOA has been to create new and better ways to help businesses manage their mobile workforces. Not by small, incremental changes. Not by a copycat approach. But rather by making calculated bets on new invention and innovation, bringing technologies courageously and continuously to life to benefit our customers worldwide. So, as we kick off our tenth year in business, it is heartening for me to say that we ended a record 2013 and begin 2014 with the great momentum of successful execution," said Brisker.

In 2013, TOA achieved the following significant milestones, including:

  • Added customers in new countries including Argentina, Chile, Finland, Sweden and the Philippines
  • Doubled its customer base in Latin America
  • Penetrated new industries with new customers in office and industrial equipment maintenance, home security, property management and more
  • Secured long-term global contracts with two of the world's largest telecommunications companies, including a global contract with Telefonica spanning 24 countries
  • Launched the ETAdirect Professional solution into the mid-market in North America and gained nine new customers as a result
  • Secured a $66 million investment from Silicon Valley-based venture capitalist Technology Crossover Ventures
  • Surpassed 500 employees, increasing its team members by nearly 30 percent
  • Earned recognition on Forbes' list of America's Most Promising Companies
  • Received the designation of "Leader" and most visionary vendor in the Gartner Magic Quadrant for Field Service Management for the second year in a row

"By its very nature, technology represents the energy and opportunity of constant change. We're in the midst of the biggest change in technology ever, with the grand shift to cloud and SaaS in a totally mobile world. And TOA is more than ready for it – we're driving it," said Brisker. "Because of the commitment we made to mobile, cloud and Web-based computing from the start, I'm proud that I can confidently say to our customers that we will be there tomorrow, and for years to come. We rededicate ourselves to TOA's core mission: bringing new ideas and new technology to companies worldwide by helping them to power positive transformational change; providing reliable, flexible and innovative solutions that are ready to solve the field service needs of the future; enhancing employee productivity and morale; and ultimately, enabling the best customer experience available today. This is our commitment to our customers and our platform for continued growth."

To learn more about TOA Technologies and its ETAdirect solution, visit http://www.toatech.com.

About TOA Technologies

TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented predictive statistical analysis engine uses personalized profiles to predict when things will happen and how long they will take to provide the most accurate optimized and efficient schedules. Through ETAdirect's natively browser-based solution and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time, the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

Across mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, TOA Technologies and its ETAdirect solution suite empowers companies to achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.

Media contact 
Kayleigh Fitch 
216.902.8547 
[email protected]

Available Topic Expert(s): For information on the listed expert(s), click appropriate link. 
Yuval Brisker  - https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=107743

SOURCE TOA Technologies

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Andi Mann, Chief Technology Advocate at Splunk, is an accomplished digital business executive with extensive global expertise as a strategist, technologist, innovator, marketer, and communicator. For over 30 years across five continents, he has built success with Fortune 500 corporations, vendors, governments, and as a leading research analyst and consultant.
In his session at @ThingsExpo, Dr. Robert Cohen, an economist and senior fellow at the Economic Strategy Institute, presented the findings of a series of six detailed case studies of how large corporations are implementing IoT. The session explored how IoT has improved their economic performance, had major impacts on business models and resulted in impressive ROIs. The companies covered span manufacturing and services firms. He also explored servicification, how manufacturing firms shift from se...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settl...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
When you focus on a journey from up-close, you look at your own technical and cultural history and how you changed it for the benefit of the customer. This was our starting point: too many integration issues, 13 SWP days and very long cycles. It was evident that in this fast-paced industry we could no longer afford this reality. We needed something that would take us beyond reducing the development lifecycles, CI and Agile methodologies. We made a fundamental difference, even changed our culture...
Digital transformation has increased the pace of business creating a productivity divide between the technology haves and have nots. Managing financial information on spreadsheets and piecing together insight from numerous disconnected systems is no longer an option. Rapid market changes and aggressive competition are motivating business leaders to reevaluate legacy technology investments in search of modern technologies to achieve greater agility, reduced costs and organizational efficiencies. ...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
DXWorldEXPO LLC announced today that Kevin Jackson joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Kevin L. Jackson is a globally recognized cloud computing expert and Founder/Author of the award winning "Cloud Musings" blog. Mr. Jackson has also been recognized as a "Top 100 Cybersecurity Influencer and Brand" by Onalytica (2015), a Huffington Post "Top 100 Cloud Computing Experts on Twitter" (2013) and a "Top 50 C...
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...