Welcome!

News Feed Item

Artificial Intelligence, "Social" and Gamification go Mobile to Drive Superior Customer Service

ClickSoftware to Present "Tomorrow's Mobile Working, Today" at Mobile World Congress 2014; Seminar will Explore the Latest in Cloud and Mobile Technology for Workforce Management and Servicer Optimization

BURLINGTON, Massachusetts and BARCELONA, Spain, February 24, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry, invites attendees of Mobile World Congress 2014 in Barcelona to register for "Tomorrow's Mobile Working, Today". This seminar will feature experts discussing Artificial Intelligence, "Social" and Gamification for the enterprise, along with the latest advancements in Cloud and Mobile technology, including the next generation of mobile Enterprise apps, Cloud trends for large enterprises, and M2M.

WHO: ClickSoftware

WHAT: "Tomorrow's Mobile Working, Today" Seminar

WHEN: Tuesday, 25 February, 15.00-19.00

WHERE: Hall 8.0 Theatre District, Theatre C

REGISTER: Register Online

Discussions include:

  • The Future of Mobile Working is a Reality, Today - Professor Moshe BenBassat, CEO of ClickSoftware to discuss the next generation of mobile Enterprise apps, Artificial Intelligence in mobility, cloud trends for large enterprises, M2M and more
  • Business Reinvention Through Mobile - Shamayun Miah, Vice President and Partner of IBM explores a new era of computing where mobile, social, analytics and cloud represent new and untapped opportunities for enterprises
  • Changing the Game in Field Service: Gamification for the Enterprise - Professional Gamer, Nimrod Mizrahi, explains the art and science of turning work into games
  • Adopt, Motivate, Achieve and WIN - Gil Bouhnick, Vice President of Mobility, ClickSoftware provides real-world tips to use your own organization's goals to create configurable, correlating or even progressive achievements

"The use of gaming techniques to reward enterprise mobile users in a non-game setting has big benefit potential, namely to drive improved efficiencies in the field and deliver superior customer service," says Bouhnick. "Specifically for service organizations, Gamificiation has power to engage and excite a workforce, increase productivity and improve service delivery with game tactics."  

At Mobile World Congress, ClickSoftware will showcase its enterprise Gamification offering called the "Achievements Center", available to ClickSoftware's mobility customers via its ClickAppStore. ClickSoftware's "Achievements Center" allows customers to use their own organization's goals to create configurable, correlating or even progressive achievements. Using self-motivation tactics, ClickSoftware helps service organizations galvanize their field force, for example, to "win" the timesheet game by rewarding employees for promptly logging their work time. In turn, speed the billing processes for the company when timesheets get completed with fewer delays.    

Registrants to ClickSoftware's Mobile World Congress seminar will have the opportunity to win Google Glass Explorer Edition 2.0, and delegates can try Google Glass to see firsthand how mobile technology is changing the game in field service by enabling a hands free work environment for field techs. For more information and to register for the seminar, please visit: http://www.mobileworldcongress.com/clicksoftware/

For live updates during the week, follow @ClickSoftware on Twitter, or tweet your questions using #ClickMWC.

For members of the press interested in meeting with ClickSoftware at Mobile World Congress, please contact Tiffany Darmetko or Brenna Hagy at [email protected].

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Media Contacts:

Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
[email protected]

SOURCE ClickSoftware Technologies Ltd

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
As ridesharing competitors and enhanced services increase, notable changes are occurring in the transportation model. Despite the cost-effective means and flexibility of ridesharing, both drivers and users will need to be aware of the connected environment and how it will impact the ridesharing experience. In his session at @ThingsExpo, Timothy Evavold, Executive Director Automotive at Covisint, will discuss key challenges and solutions to powering a ride sharing and/or multimodal model in the...
Big Data has been changing the world. IoT fuels the further transformation recently. How are Big Data and IoT related? In his session at @BigDataExpo, Tony Shan, a renowned visionary and thought leader, will explore the interplay of Big Data and IoT. He will anatomize Big Data and IoT separately in terms of what, which, why, where, when, who, how and how much. He will then analyze the relationship between IoT and Big Data, specifically the drilldown of how the 4Vs of Big Data (Volume, Variety,...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Apache Hadoop is a key technology for gaining business insights from your Big Data, but the penetration into enterprises is shockingly low. In fact, Apache Hadoop and Big Data proponents recognize that this technology has not yet achieved its game-changing business potential. In his session at 19th Cloud Expo, John Mertic, director of program management for ODPi at The Linux Foundation, will explain why this is, how we can work together as an open data community to increase adoption, and the i...
DevOps and microservices are permeating software engineering teams broadly, whether these teams are in pure software shops but happen to run a business, such Uber and Airbnb, or in companies that rely heavily on software to run more traditional business, such as financial firms or high-end manufacturers. Microservices and DevOps have created software development and therefore business speed and agility benefits, but they have also created problems; specifically, they have created software sec...
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, showed how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful f...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
SYS-CON Events announced today that Interface Masters Technologies, a leader in Network Visibility and Uptime Solutions, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Interface Masters Technologies is a leading vendor in the network monitoring and high speed networking markets. Based in the heart of Silicon Valley, Interface Masters' expertise lies in Gigabit, 10 Gigabit and 40 Gigabit Eth...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Ask someone to architect an Internet of Things (IoT) solution and you are guaranteed to see a reference to the cloud. This would lead you to believe that IoT requires the cloud to exist. However, there are many IoT use cases where the cloud is not feasible or desirable. In his session at @ThingsExpo, Dave McCarthy, Director of Products at Bsquare Corporation, will discuss the strategies that exist to extend intelligence directly to IoT devices and sensors, freeing them from the constraints of ...
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...