Welcome!

News Feed Item

Artificial Intelligence, "Social" and Gamification go Mobile to Drive Superior Customer Service

ClickSoftware to Present "Tomorrow's Mobile Working, Today" at Mobile World Congress 2014; Seminar will Explore the Latest in Cloud and Mobile Technology for Workforce Management and Servicer Optimization

BURLINGTON, Massachusetts and BARCELONA, Spain, February 24, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry, invites attendees of Mobile World Congress 2014 in Barcelona to register for "Tomorrow's Mobile Working, Today". This seminar will feature experts discussing Artificial Intelligence, "Social" and Gamification for the enterprise, along with the latest advancements in Cloud and Mobile technology, including the next generation of mobile Enterprise apps, Cloud trends for large enterprises, and M2M.

WHO: ClickSoftware

WHAT: "Tomorrow's Mobile Working, Today" Seminar

WHEN: Tuesday, 25 February, 15.00-19.00

WHERE: Hall 8.0 Theatre District, Theatre C

REGISTER: Register Online

Discussions include:

  • The Future of Mobile Working is a Reality, Today - Professor Moshe BenBassat, CEO of ClickSoftware to discuss the next generation of mobile Enterprise apps, Artificial Intelligence in mobility, cloud trends for large enterprises, M2M and more
  • Business Reinvention Through Mobile - Shamayun Miah, Vice President and Partner of IBM explores a new era of computing where mobile, social, analytics and cloud represent new and untapped opportunities for enterprises
  • Changing the Game in Field Service: Gamification for the Enterprise - Professional Gamer, Nimrod Mizrahi, explains the art and science of turning work into games
  • Adopt, Motivate, Achieve and WIN - Gil Bouhnick, Vice President of Mobility, ClickSoftware provides real-world tips to use your own organization's goals to create configurable, correlating or even progressive achievements

"The use of gaming techniques to reward enterprise mobile users in a non-game setting has big benefit potential, namely to drive improved efficiencies in the field and deliver superior customer service," says Bouhnick. "Specifically for service organizations, Gamificiation has power to engage and excite a workforce, increase productivity and improve service delivery with game tactics."  

At Mobile World Congress, ClickSoftware will showcase its enterprise Gamification offering called the "Achievements Center", available to ClickSoftware's mobility customers via its ClickAppStore. ClickSoftware's "Achievements Center" allows customers to use their own organization's goals to create configurable, correlating or even progressive achievements. Using self-motivation tactics, ClickSoftware helps service organizations galvanize their field force, for example, to "win" the timesheet game by rewarding employees for promptly logging their work time. In turn, speed the billing processes for the company when timesheets get completed with fewer delays.    

Registrants to ClickSoftware's Mobile World Congress seminar will have the opportunity to win Google Glass Explorer Edition 2.0, and delegates can try Google Glass to see firsthand how mobile technology is changing the game in field service by enabling a hands free work environment for field techs. For more information and to register for the seminar, please visit: http://www.mobileworldcongress.com/clicksoftware/

For live updates during the week, follow @ClickSoftware on Twitter, or tweet your questions using #ClickMWC.

For members of the press interested in meeting with ClickSoftware at Mobile World Congress, please contact Tiffany Darmetko or Brenna Hagy at [email protected].

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Media Contacts:

Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
[email protected]

SOURCE ClickSoftware Technologies Ltd

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"CA has been doing a lot of things in the area of DevOps. Now we have a complete set of tool sets in order to enable customers to go all the way from planning to development to testing down to release into the operations," explained Aruna Ravichandran, Vice President of Global Marketing and Strategy at CA Technologies, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
"We're focused on how to get some of the attributes that you would expect from an Amazon, Azure, Google, and doing that on-prem. We believe today that you can actually get those types of things done with certain architectures available in the market today," explained Steve Conner, VP of Sales at Cloudistics, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"NetApp is known as a data management leader but we do a lot more than just data management on-prem with the data centers of our customers. We're also big in the hybrid cloud," explained Wes Talbert, Principal Architect at NetApp, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
"We work around really protecting the confidentiality of information, and by doing so we've developed implementations of encryption through a patented process that is known as superencipherment," explained Richard Blech, CEO of Secure Channels Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...