Welcome!

News Feed Item

Artificial Intelligence, "Social" and Gamification go Mobile to Drive Superior Customer Service

ClickSoftware to Present "Tomorrow's Mobile Working, Today" at Mobile World Congress 2014; Seminar will Explore the Latest in Cloud and Mobile Technology for Workforce Management and Servicer Optimization

BURLINGTON, Massachusetts and BARCELONA, Spain, February 24, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry, invites attendees of Mobile World Congress 2014 in Barcelona to register for "Tomorrow's Mobile Working, Today". This seminar will feature experts discussing Artificial Intelligence, "Social" and Gamification for the enterprise, along with the latest advancements in Cloud and Mobile technology, including the next generation of mobile Enterprise apps, Cloud trends for large enterprises, and M2M.

WHO: ClickSoftware

WHAT: "Tomorrow's Mobile Working, Today" Seminar

WHEN: Tuesday, 25 February, 15.00-19.00

WHERE: Hall 8.0 Theatre District, Theatre C

REGISTER: Register Online

Discussions include:

  • The Future of Mobile Working is a Reality, Today - Professor Moshe BenBassat, CEO of ClickSoftware to discuss the next generation of mobile Enterprise apps, Artificial Intelligence in mobility, cloud trends for large enterprises, M2M and more
  • Business Reinvention Through Mobile - Shamayun Miah, Vice President and Partner of IBM explores a new era of computing where mobile, social, analytics and cloud represent new and untapped opportunities for enterprises
  • Changing the Game in Field Service: Gamification for the Enterprise - Professional Gamer, Nimrod Mizrahi, explains the art and science of turning work into games
  • Adopt, Motivate, Achieve and WIN - Gil Bouhnick, Vice President of Mobility, ClickSoftware provides real-world tips to use your own organization's goals to create configurable, correlating or even progressive achievements

"The use of gaming techniques to reward enterprise mobile users in a non-game setting has big benefit potential, namely to drive improved efficiencies in the field and deliver superior customer service," says Bouhnick. "Specifically for service organizations, Gamificiation has power to engage and excite a workforce, increase productivity and improve service delivery with game tactics."  

At Mobile World Congress, ClickSoftware will showcase its enterprise Gamification offering called the "Achievements Center", available to ClickSoftware's mobility customers via its ClickAppStore. ClickSoftware's "Achievements Center" allows customers to use their own organization's goals to create configurable, correlating or even progressive achievements. Using self-motivation tactics, ClickSoftware helps service organizations galvanize their field force, for example, to "win" the timesheet game by rewarding employees for promptly logging their work time. In turn, speed the billing processes for the company when timesheets get completed with fewer delays.    

Registrants to ClickSoftware's Mobile World Congress seminar will have the opportunity to win Google Glass Explorer Edition 2.0, and delegates can try Google Glass to see firsthand how mobile technology is changing the game in field service by enabling a hands free work environment for field techs. For more information and to register for the seminar, please visit: http://www.mobileworldcongress.com/clicksoftware/

For live updates during the week, follow @ClickSoftware on Twitter, or tweet your questions using #ClickMWC.

For members of the press interested in meeting with ClickSoftware at Mobile World Congress, please contact Tiffany Darmetko or Brenna Hagy at [email protected].

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Media Contacts:

Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
[email protected]

SOURCE ClickSoftware Technologies Ltd

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Automation is enabling enterprises to design, deploy, and manage more complex, hybrid cloud environments. Yet the people who manage these environments must be trained in and understanding these environments better than ever before. A new era of analytics and cognitive computing is adding intelligence, but also more complexity, to these cloud environments. How smart is your cloud? How smart should it be? In this power panel at 20th Cloud Expo, moderated by Conference Chair Roger Strukhoff, pane...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
Building a cross-cloud operational model can be a daunting task. Per-cloud silos are not the answer, but neither is a fully generic abstraction plane that strips out capabilities unique to a particular provider. In his session at 20th Cloud Expo, Chris Wolf, VP & Chief Technology Officer, Global Field & Industry at VMware, will discuss how successful organizations approach cloud operations and management, with insights into where operations should be centralized and when it’s best to decentraliz...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
Cybersecurity is a critical component of software development in many industries including medical devices. However, code is not always written to be robust or secure from the unknown or the unexpected. This gap can make medical devices susceptible to cybersecurity attacks ranging from compromised personal health information to life-sustaining treatment. In his session at @ThingsExpo, Clark Fortney, Software Engineer at Battelle, will discuss how programming oversight using key methods can incre...
The goal of Continuous Testing is to shift testing left to find defects earlier and release software faster. This can be achieved by integrating a set of open source functional and performance testing tools in the early stages of your software delivery lifecycle. There is one process that binds all application delivery stages together into one well-orchestrated machine: Continuous Testing. Continuous Testing is the conveyor belt between the Software Factory and production stages. Artifacts are ...
In recent years, containers have taken the world by storm. Companies of all sizes and industries have realized the massive benefits of containers, such as unprecedented mobility, higher hardware utilization, and increased flexibility and agility; however, many containers today are non-persistent. Containers without persistence miss out on many benefits, and in many cases simply pass the responsibility of persistence onto other infrastructure, adding additional complexity.