News Feed Item

Artificial Intelligence, "Social" and Gamification go Mobile to Drive Superior Customer Service

ClickSoftware to Present "Tomorrow's Mobile Working, Today" at Mobile World Congress 2014; Seminar will Explore the Latest in Cloud and Mobile Technology for Workforce Management and Servicer Optimization

BURLINGTON, Massachusetts and BARCELONA, Spain, February 24, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry, invites attendees of Mobile World Congress 2014 in Barcelona to register for "Tomorrow's Mobile Working, Today". This seminar will feature experts discussing Artificial Intelligence, "Social" and Gamification for the enterprise, along with the latest advancements in Cloud and Mobile technology, including the next generation of mobile Enterprise apps, Cloud trends for large enterprises, and M2M.

WHO: ClickSoftware

WHAT: "Tomorrow's Mobile Working, Today" Seminar

WHEN: Tuesday, 25 February, 15.00-19.00

WHERE: Hall 8.0 Theatre District, Theatre C

REGISTER: Register Online

Discussions include:

  • The Future of Mobile Working is a Reality, Today - Professor Moshe BenBassat, CEO of ClickSoftware to discuss the next generation of mobile Enterprise apps, Artificial Intelligence in mobility, cloud trends for large enterprises, M2M and more
  • Business Reinvention Through Mobile - Shamayun Miah, Vice President and Partner of IBM explores a new era of computing where mobile, social, analytics and cloud represent new and untapped opportunities for enterprises
  • Changing the Game in Field Service: Gamification for the Enterprise - Professional Gamer, Nimrod Mizrahi, explains the art and science of turning work into games
  • Adopt, Motivate, Achieve and WIN - Gil Bouhnick, Vice President of Mobility, ClickSoftware provides real-world tips to use your own organization's goals to create configurable, correlating or even progressive achievements

"The use of gaming techniques to reward enterprise mobile users in a non-game setting has big benefit potential, namely to drive improved efficiencies in the field and deliver superior customer service," says Bouhnick. "Specifically for service organizations, Gamificiation has power to engage and excite a workforce, increase productivity and improve service delivery with game tactics."  

At Mobile World Congress, ClickSoftware will showcase its enterprise Gamification offering called the "Achievements Center", available to ClickSoftware's mobility customers via its ClickAppStore. ClickSoftware's "Achievements Center" allows customers to use their own organization's goals to create configurable, correlating or even progressive achievements. Using self-motivation tactics, ClickSoftware helps service organizations galvanize their field force, for example, to "win" the timesheet game by rewarding employees for promptly logging their work time. In turn, speed the billing processes for the company when timesheets get completed with fewer delays.    

Registrants to ClickSoftware's Mobile World Congress seminar will have the opportunity to win Google Glass Explorer Edition 2.0, and delegates can try Google Glass to see firsthand how mobile technology is changing the game in field service by enabling a hands free work environment for field techs. For more information and to register for the seminar, please visit: http://www.mobileworldcongress.com/clicksoftware/

For live updates during the week, follow @ClickSoftware on Twitter, or tweet your questions using #ClickMWC.

For members of the press interested in meeting with ClickSoftware at Mobile World Congress, please contact Tiffany Darmetko or Brenna Hagy at [email protected].

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Media Contacts:

Kristin Amico
+1-781-272-5903 ext. 2364
[email protected]

SOURCE ClickSoftware Technologies Ltd

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
DXWorldEXPO LLC announced today that Kevin Jackson joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Kevin L. Jackson is a globally recognized cloud computing expert and Founder/Author of the award winning "Cloud Musings" blog. Mr. Jackson has also been recognized as a "Top 100 Cybersecurity Influencer and Brand" by Onalytica (2015), a Huffington Post "Top 100 Cloud Computing Experts on Twitter" (2013) and a "Top 50 C...
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Daniel Jones is CTO of EngineerBetter, helping enterprises deliver value faster. Previously he was an IT consultant, indie video games developer, head of web development in the finance sector, and an award-winning martial artist. Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams.
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio addr...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
As IoT continues to increase momentum, so does the associated risk. Secure Device Lifecycle Management (DLM) is ranked as one of the most important technology areas of IoT. Driving this trend is the realization that secure support for IoT devices provides companies the ability to deliver high-quality, reliable, secure offerings faster, create new revenue streams, and reduce support costs, all while building a competitive advantage in their markets. In this session, we will use customer use cases...
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Evan Kirstel is an internationally recognized thought leader and social media influencer in IoT (#1 in 2017), Cloud, Data Security (2016), Health Tech (#9 in 2017), Digital Health (#6 in 2016), B2B Marketing (#5 in 2015), AI, Smart Home, Digital (2017), IIoT (#1 in 2017) and Telecom/Wireless/5G. His connections are a "Who's Who" in these technologies, He is in the top 10 most mentioned/re-tweeted by CMOs and CIOs (2016) and have been recently named 5th most influential B2B marketeer in the US. H...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of bus...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...