|By PR Newswire||
|February 24, 2014 05:00 AM EST||
BARCELONA, Spain, Feb. 24, 2014 /PRNewswire/ -- MOBILE WORLD CONGRESS -- Carrier iQ, a pioneer in mobile intelligence, today announced new machine learning algorithms designed to enable the future of customer care. These new technologies are part of the most recent release of Carrier iQ's iQ Care solution, a suite of analytics and applications designed to help Mobile Network Operators (MNOs) reduce customer care costs, increase subscriber satisfaction, and reduce churn.
Typical customer care solutions too often rely on individual technical skills of customer service representatives (CSRs) to diagnose customer experience issues. iQ Care shifts this paradigm by automatically detecting the existence of customer experience issues and diagnosing the root cause. Using machine-learning algorithms, iQ Care automatically diagnoses customer experience issues, such as short battery life, high data usage and poor voice quality, and communicates the results using explicit, precise and actionable alert messages to CSRs, dramatically cutting down the time to resolution of customer issues.
iQ Care Introduces Two Ground-breaking Features:
- Find Resource-Hungry Applications: It is easy to identify applications that consume resources because of long usage duration. It is difficult to isolate applications that have high rate of resource consumption, even if users do not use them often. Using advanced inferencing algorithms to examine applications from millions of devices, iQ Care is able to find the poor-performing applications that drain a disproportionally high amount of battery, CPU, or data. When they receive alert messages from iQ Care, CSRs can advise consumers about such applications.
- Prevent Unnecessary Device Returns: Many customer issues such as short battery life or poor voice quality have multiple possible causes, often difficult to diagnose. Using advanced algorithms from our big data platform, iQ Care is able to examine symptoms from millions of devices to determine the actual causes, such as whether each issue is device-related or network-related. Armed with these powerful insights, CSRs can narrow the scope of their investigation and avoid accepting device returns for issues caused by the network.
"iQ Care revolutionizes customer care for mobile subscribers, with capabilities that were never thought possible. In addition to revolutionizing customer care, Carrier iQ's patented technologies pave the path for proactive care and, ultimately, for self-care. They are the expression of our technology and thought leadership in advanced big data mobile analytics, that leverage the insights gained from millions of subscriber devices," said Bruce Lacey, VP Engineering, Carrier iQ.
Schedule a demonstration of iQ Care at Mobile World Congress in Barcelona, Spain from February 24-27 at the Carrier iQ stand in Hall 1, Booth C36.
About iQ Care
iQ Care is a suite of analytics and applications that delivers individual user experience knowledge to customer care agents of mobile operators and device vendors. Scaling up to 50 million reporting devices per installation, iQ Care is delivered as Software-as-a-Service, allowing rapid deployment with minimal integration requirements.
About Carrier iQ
Carrier iQ, founded in 2005, is a privately held mobile software company headquartered in Sunnyvale, CA. As the market leader in mobile intelligence, Carrier iQ provides mobile operators and device vendors with actionable analytics and insights into the real experience their customers face when using smartphones, tablets, or other mobile devices. Carrier iQ's big data platform offers proven scalability, with over 12 petabytes of data processed each month and more than 200 million mobile devices deployed to date. Backed by committed investors, the Carrier iQ team serves Tier-1 mobile network operators and device vendors from its offices in Sunnyvale, Boston, London and Kuala Lumpur. A network of global and regional partners extends the Carrier iQ reach to all markets.
© Carrier iQ 2014
SOURCE Carrier iQ
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Learn what is going on, contribute to the discussions, and e...
Sep. 3, 2015 02:30 PM EDT
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Sep. 3, 2015 02:30 PM EDT Reads: 957
With the proliferation of connected devices underpinning new Internet of Things systems, Brandon Schulz, Director of Luxoft IoT – Retail, will be looking at the transformation of the retail customer experience in brick and mortar stores in his session at @ThingsExpo. Questions he will address include: Will beacons drop to the wayside like QR codes, or be a proximity-based profit driver? How will the customer experience change in stores of all types when everything can be instrumented and a...
Sep. 3, 2015 02:30 PM EDT Reads: 505
SYS-CON Events announced today the Containers & Microservices Bootcamp, being held November 3-4, 2015, in conjunction with 17th Cloud Expo, @ThingsExpo, and @DevOpsSummit at the Santa Clara Convention Center in Santa Clara, CA. This is your chance to get started with the latest technology in the industry. Combined with real-world scenarios and use cases, the Containers and Microservices Bootcamp, led by Janakiram MSV, a Microsoft Regional Director, will include presentations as well as hands-on...
Sep. 3, 2015 02:15 PM EDT Reads: 410
Puppet Labs is pleased to share the findings from our 2015 State of DevOps Survey. We have deepened our understanding of how DevOps enables IT performance and organizational performance, based on responses from more than 20,000 technical professionals we’ve surveyed over the past four years. The 2015 State of DevOps Report reveals high-performing IT organizations deploy 30x more frequently with 200x shorter lead times. They have 60x fewer failures and recover 168x faster
Sep. 3, 2015 02:15 PM EDT
Containers are not new, but renewed commitments to performance, flexibility, and agility have propelled them to the top of the agenda today. By working without the need for virtualization and its overhead, containers are seen as the perfect way to deploy apps and services across multiple clouds. Containers can handle anything from file types to operating systems and services, including microservices. What are microservices? Unlike what the name implies, microservices are not necessarily small,...
Sep. 3, 2015 02:00 PM EDT Reads: 128
Moving an existing on-premise infrastructure into the cloud can be a complex and daunting proposition. It is critical to understand the benefits as well as the challenges associated with either a full or hybrid approach. In his session at 17th Cloud Expo, Richard Weiss, Principal Consultant at Pythian, will present a roadmap that can be leveraged by any organization to plan, analyze, evaluate and execute on a cloud migration solution. He will review the five major cloud transformation phases a...
Sep. 3, 2015 01:45 PM EDT
ElasticBox, the agile application delivery manager, announced freely available public boxes for the DevOps community. ElasticBox works with enterprises to help them deploy any application to any cloud. Public boxes are curated reference boxes that represent some of the most popular applications and tools for orchestrating deployments at scale. Boxes are an adaptive way to represent reusable infrastructure as components of code. Boxes contain scripts, variables, and metadata to automate proces...
Sep. 3, 2015 01:30 PM EDT
Puppet Labs has announced the next major update to its flagship product: Puppet Enterprise 2015.2. This release includes new features providing DevOps teams with clarity, simplicity and additional management capabilities, including an all-new user interface, an interactive graph for visualizing infrastructure code, a new unified agent and broader infrastructure support.
Sep. 3, 2015 01:30 PM EDT Reads: 572
Contrary to mainstream media attention, the multiple possibilities of how consumer IoT will transform our everyday lives aren’t the only angle of this headline-gaining trend. There’s a huge opportunity for “industrial IoT” and “Smart Cities” to impact the world in the same capacity – especially during critical situations. For example, a community water dam that needs to release water can leverage embedded critical communications logic to alert the appropriate individuals, on the right device, as...
Sep. 3, 2015 01:30 PM EDT
Amazon and Google have built software-defined data centers (SDDCs) that deliver massively scalable services with great efficiency. Yet, building SDDCs has proven to be a near impossibility for ‘normal’ companies without hyper-scale resources. In his session at 17th Cloud Expo, David Cauthron, founder and chief executive officer of Nimboxx, will discuss the evolution of virtualization (hardware, application, memory, storage) and how commodity / open source hyper converged infrastructure (HCI) so...
Sep. 3, 2015 01:15 PM EDT Reads: 137
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, will introduce the technologies required for implementing thes...
Sep. 3, 2015 01:15 PM EDT Reads: 102
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies leverage disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advance...
Sep. 3, 2015 01:00 PM EDT Reads: 366
In today's digital world, change is the one constant. Disruptive innovations like cloud, mobility, social media, and the Internet of Things have reshaped the market and set new standards in customer expectations. To remain competitive, businesses must tap the potential of emerging technologies and markets through the rapid release of new products and services. However, the rigid and siloed structures of traditional IT platforms and processes are slowing them down – resulting in lengthy delivery ...
Sep. 3, 2015 12:45 PM EDT Reads: 635
Consumer IoT applications provide data about the user that just doesn’t exist in traditional PC or mobile web applications. This rich data, or “context,” enables the highly personalized consumer experiences that characterize many consumer IoT apps. This same data is also providing brands with unprecedented insight into how their connected products are being used, while, at the same time, powering highly targeted engagement and marketing opportunities. In his session at @ThingsExpo, Nathan Trel...
Sep. 3, 2015 12:30 PM EDT Reads: 282