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News Feed Item Analysis: Where Guests are (not) Greeted Particularly Warmly

LONDON, February 24, 2014 /PRNewswire/ --

Nowadays, guests are likely to recommend a hotel and to book another stay there if the hotel staff provide a friendly service and show themselves to be knowledgeable. An analysis performed by illustrates the level of service in hotels in the United Kingdom, and how this compares with service standards throughout the rest of Europe.

Leeds has defended its number one position with 8.22 points, despite receiving a lower rating than the previous year. Liverpool is a distant second with 7.89 points. With an improved rating of 7.42 points, London has moved up to fourth place. Bringing up the rear this time is Birmingham with 7.39 points. - Top five cities in the UK: Friendliness and expertise of the hotel staff, year-on-year comparison

                        Rating as of
                        February 2014
    Position  City      (best score: 10.0)

    1         Leeds                   8.22
    2         Liverpool               7.89
    3         Glasgow                 7.88
    4         London                  7.42
    5         Birmingham              7.39

                        Rating as of
                        February 2013
    Position  City      (best score 10.0)

    1         Leeds                    8.29
    2         Glasgow                  7.89
    3         Liverpool                7.87
    4         Birmingham               7.41
    5         London                   7.36

Finland the front runner, with Germany and Austria neck and neck at the top of the ratings

In a comparison of European countries, Finland has shown itself to be the front runner when it comes to the quality of service provided by its hotel staff. Germany and Austria are level-pegging close behind at 8.37 points.

However, hotel staff in Denmark (7.70), Russia (7.66) and the United Kingdom (7.62) have even more room for improvement in their quality of service.

The press release in full can be found here:

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