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Accenture Collaborates with IPsoft to Enhance Cognitive Automation of IT Services Delivery for Improved Agility, Speed and Cost Efficiencies
|By Business Wire
|February 24, 2014 07:00 AM EST
Helping clients quickly anticipate and react to business and market
changes through the adoption of an intelligent infrastructure, Accenture
(NYSE:ACN) is increasing the cognitive automation capabilities of its IT
Services delivery by collaborating with IPsoft, a leading provider of
autonomic IT services.
Under an agreement with Accenture, IPsoft’s technology will be used to
enhance the automation of infrastructure operations across compute,
network and storage devices to help minimize manual intervention and
improve service quality. By integrating IPsoft's IPcenter solution into
its IT Services delivery toolset, Accenture will help clients improve
the efficiency of their operations, by increasing the speed, agility,
quality and consistency of incident responses, while lowering service
Today’s IT infrastructures are being strained to the breaking point by
new digital technologies and applications. The potential business
implications from service disruptions are more significant than ever:
inability to serve customers effectively, supply chain delays, slower
product development and compromised security. Organizations can address
this challenge by creating an intelligent infrastructure – one that can
learn, predict, automate, adapt, protect and even self-heal across the
data center, network, workplace, security and operations. This increased
agility will allow organizations to create greater business value and
“Automation and orchestration are important components in building an
intelligent infrastructure that is flexible enough to anticipate and
react to changes more quickly,” said Jack Sepple, senior managing
director for Accenture’s Infrastructure Services practice. “The
combination of IPsoft and Accenture working together will benefit our
clients as they begin the journey towards an Intelligent Infrastructure.
We will enhance our foundational IT Services delivery and help our
clients create a dynamic, agile infrastructure that balances current
workloads and efficiently handles future demands.”
“IPsoft’s autonomic platform coupled with Accenture’s extensive
knowledge of technology and business process change will allow
enterprises to begin transforming their infrastructure into intelligent,
self-governing IT operations. Our shared objective is to help our
clients rewrite the cost/quality equation through autonomic processes.
We are making possible new levels of efficiency which cannot be achieved
through conventional, labor-intensive operations management,” said
Chetan Dube, CEO of IPsoft.
“Incorporating cognitive autonomic technology from IPsoft into
our IT Services delivery drives a degree of innovation and improvement
that is not possible with other tools,” said Paul Daugherty,
chief technology officer, Accenture. “Autonomics will play a key
role in an intelligent infrastructure by enabling constant monitoring of
business processes and their application behaviors to maintain
continuous availability of the required infrastructure for computing and
Infrastructure Services offers a portfolio of transformational
services that help organizations design, build and run intelligent
infrastructures to better serve customers, collaborate and innovate more
effectively and reduce costs more predictably. Its end-to-end
infrastructure services—from data center and workplace to network,
security and operations – help clients harness the power of emerging
technologies while getting the most out of their legacy environments. By
standardizing, consolidating, automating and integrating their
infrastructures across on premise and cloud environments, Accenture
helps clients lay the foundation for an agile, secure digital business
that can anticipate and quickly react to dynamic business needs, driving
competitive advantage and high performance. For more information, visit www.accenture.com/infrastructure.
IPsoft is a global managed services provider of autonomic-based
services. The company’s mission is to power the world through expert
systems, and to that end IPsoft leverages self-learning, self-healing
cognitive systems across IT Operations, Cloud Orchestration, Fraud
Prevention (FAS) and Business Process Automation. The unique autonomic
proposition effectively manages operations while reducing human error
and providing enhanced service levels. Headquartered in New York City,
IPsoft has operations in ten countries across North America, Europe and
Asia Pacific supporting enterprise customers, service providers and
Accenture is a global management consulting, technology services and
outsourcing company, with approximately 281,000 people serving clients
in more than 120 countries. Combining unparalleled experience,
comprehensive capabilities across all industries and business functions,
and extensive research on the world’s most successful companies,
Accenture collaborates with clients to help them become high-performance
businesses and governments. The company generated net revenues of
US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page
Copyright © 2014 Accenture
All rights reserved. Accenture, its logo, and High performance.Delivered
are trademarks of Accenture.
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