|By PR Newswire||
|February 25, 2014 06:00 AM EST||
PORTLAND, Ore., Feb. 25, 2014 /PRNewswire/ -- Ethics and compliance solution provider NAVEX Global™ today released findings from its 2014 Ethics and Compliance Hotline Benchmark Report, showing that internal whistleblower reporting programs are used by employees more, and concerns shared are being substantiated at a significantly higher rate. But experts point to additional days it is taking organizations to close cases as a warning. If employees lose confidence in reporting programs, they will look for other channels including reporting to outside entities, or they may stop reporting and allow a problem to escalate.
NAVEX Global found there has been an increase in report volume after years of less than one percent of employees reporting through a hotline service, arriving at 1.2 percent in 2013. While the proportion remains relatively small, it represents a significant upward trend in total numbers. Another dramatic increase, repeat users use of hotlines has doubled in five years and they continue to provide high quality reports to their organizations. Contrary to the common assumption that repeat reporters bring false or frivolous concerns, their reports are being substantiated at a rate of 40 percent – four percent higher than the 36 percent substantiation rate for first time reporters. In line with the macro trend of good faith reporting, substantiation rates overall jumped by 12 percent from 33 percent in 2009 to 45 percent in 2013.
"This year's findings are very encouraging because they show the increased investment many organizations have made over the past five years is paying off," said Shanti Atkins, president and chief strategy officer, NAVEX Global. "Employees are showing greater confidence in their organization's ability to do the right thing, and the concerns companies are receiving are of increasingly higher quality – meaning they are more likely to be substantiated and actionable. Internal reporting is a vital way for organizations to catch problems early before they become a material threat."
Employees raised questions on a number of internal issues including accounting, auditing, financial matters, business integrity, diversity, environmental problems, health questions, safety and misuse of assets. The substantiation rate was highest for reports of misuse of assets at 56 percent, and lowest for diversity and human resources issues at 35 percent.
But, findings also showed that the number of days it is taking organizations to close a case has gone from 30 days in 2008 to 36 days in 2013. Questions on accounting, auditing and financial reporting took an average of 46 days to close, while human resources, diversity and workplace respect questions took 24 days.
"Every additional day an employee is left wondering whether their concern has been taken seriously represents a risk to the organization," said Carrie Penman, chief compliance officer and senior vice president of advisory services at NAVEX Global. "An ongoing increase in case closure time is a red flag; organizations need to ensure they have sufficient and properly trained resources available to manage the increasing volume of reports in the coming year. The trend is especially notable given that under some regulatory provisions for external reporting and whistleblower awards, an organization may have limited time to complete an internal investigation."
The survey also shows employees are increasingly opting for online methods to report concerns, rather than traditional phone hotlines. In 2012, 52 percent of employees sent reports via a phone hotline. That was down to 36 percent in 2013. At the same time the 15 percent of employees using online methods in 2012 rose to 20 percent in 2013. NAVEX Global expects that trend to continue in addition to the introduction of increasingly diverse ways for employees to register questions.
"The survey shows internal reporting arriving at such a level of quality, organizations need to revisit use of the label 'whistleblower,'" said Ms. Penman. "It has accumulated negative associations within company cultures and, as we've seen, the value these employees can bring is immense. An organization that does not provide a trusted outlet for employees to report concerns or ask questions risks being blindsided by a major crisis that employees saw coming, but that no one shared with leaders who could have helped. These 'whistleblowers' are just everyday employees that want to do the right thing for their organization."
The Hotline Benchmarking Report reviews more than 8,000 organizations in 21 industries. The report reflects all significant methods of reporting including online, phone hotlines, in-person, mobile and email. The 2014 Ethics and Compliance Hotline Benchmark Report is a resource organizations use to benchmark their compliance program against industry standards and discover actionable insights for risk mitigation, policy management, training and awareness.
NAVEX Global has been proud to provide the industry's best and most statistically accurate hotline benchmarking data. Through delivery of intake services and case management systems, the organization has access to the world's largest and most complete database of both reports and outcomes.
To register to download the complete report upon completion, please visit us online.
About NAVEX Global
NAVEX Global helps protect your people, reputation and bottom line through a comprehensive suite of ethics and compliance software, content and services. The trusted global expert for more than 8,000 clients in 200+ countries, our solutions are informed by the largest ethics and compliance community in the world. More information can be found at www.navexglobal.com.
SOURCE NAVEX Global
For organizations that have amassed large sums of software complexity, taking a microservices approach is the first step toward DevOps and continuous improvement / development. Integrating system-level analysis with microservices makes it easier to change and add functionality to applications at any time without the increase of risk. Before you start big transformation projects or a cloud migration, make sure these changes won’t take down your entire organization.
Feb. 22, 2017 11:15 AM EST Reads: 687
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, discussed the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docker c...
Feb. 22, 2017 11:15 AM EST Reads: 971
DevOps and microservices are permeating software engineering teams broadly, whether these teams are in pure software shops but happen to run a business, such Uber and Airbnb, or in companies that rely heavily on software to run more traditional business, such as financial firms or high-end manufacturers. Microservices and DevOps have created software development and therefore business speed and agility benefits, but they have also created problems; specifically, they have created software securi...
Feb. 22, 2017 11:00 AM EST Reads: 3,238
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of Soli...
Feb. 22, 2017 10:45 AM EST Reads: 348
Almost two-thirds of companies either have or soon will have IoT as the backbone of their business. Though, IoT is far more complex than most firms expected with a majority of IoT projects having failed. How can you not get trapped in the pitfalls? In his session at @ThingsExpo, Tony Shan, Chief IoTologist at Wipro, will introduce a holistic method of IoTification, which is the process of IoTifying the existing technology portfolios and business models to adopt and leverage IoT. He will delve in...
Feb. 22, 2017 10:00 AM EST Reads: 1,500
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Feb. 22, 2017 09:45 AM EST Reads: 798
Cloud Expo, Inc. has announced today that Aruna Ravichandran, vice president of DevOps Product and Solutions Marketing at CA Technologies, has been named co-conference chair of DevOps at Cloud Expo 2017. The @DevOpsSummit at Cloud Expo New York will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and @DevOpsSummit at Cloud Expo Silicon Valley will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Feb. 22, 2017 09:45 AM EST Reads: 1,330
In his session at @ThingsExpo, Steve Wilkes, CTO and founder of Striim, will delve into four enterprise-scale, business-critical case studies where streaming analytics serves as the key to enabling real-time data integration and right-time insights in hybrid cloud, IoT, and fog computing environments. As part of this discussion, he will also present a demo based on its partnership with Fujitsu, highlighting their technologies in a healthcare IoT use-case. The demo showcases the tracking of pati...
Feb. 22, 2017 09:29 AM EST Reads: 161
Tricky charts and visually deceptive graphs often make a case for the impact IT performance has on business. The debate isn't around the obvious; of course, IT performance metrics like website load time influence business metrics such as conversions and revenue. Rather, this presentation will explore various data analysis concepts to understand how, and how not to, assert such correlations. In his session at 20th Cloud Expo, Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Sys...
Feb. 22, 2017 09:15 AM EST Reads: 1,379
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
Feb. 22, 2017 08:45 AM EST Reads: 1,132
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
Feb. 22, 2017 08:30 AM EST Reads: 835
Stratoscale, the software company developing the next generation data center operating system, exhibited at SYS-CON's 18th International Cloud Expo®, which took place at the Javits Center in New York City, NY, in June 2016.Stratoscale is revolutionizing the data center with a zero-to-cloud-in-minutes solution. With Stratoscale’s hardware-agnostic, Software Defined Data Center (SDDC) solution to store everything, run anything and scale everywhere, IT is empowered to take control of their data ce...
Feb. 22, 2017 08:30 AM EST Reads: 853
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change the...
Feb. 22, 2017 08:15 AM EST Reads: 4,657
What are the new priorities for the connected business? First: businesses need to think differently about the types of connections they will need to make – these span well beyond the traditional app to app into more modern forms of integration including SaaS integrations, mobile integrations, APIs, device integration and Big Data integration. It’s important these are unified together vs. doing them all piecemeal. Second, these types of connections need to be simple to design, adapt and configure...
Feb. 22, 2017 07:00 AM EST Reads: 2,938
To manage complex web services with lots of calls to the cloud, many businesses have invested in Application Performance Management (APM) and Network Performance Management (NPM) tools. Together APM and NPM tools are essential aids in improving a business's infrastructure required to support an effective web experience... but they are missing a critical component - Internet visibility.
Feb. 22, 2017 06:45 AM EST Reads: 1,639