Welcome!

News Feed Item

Attensity Introduces Analyze 6.3 with Enhanced Customer Analytics Capabilities

Automated, context-sensitive tool helps enterprises make the unknown known and track emerging themes as they surface

PALO ALTO, Calif., Feb. 25, 2014 /PRNewswire/ -- Attensity, the leading provider of integrated, real-time solutions that blend multi-channel Voice of the Customer (VoC) analytics and social engagement for enterprise listening needs, today announced the release of Analyze 6.3.  With business-oriented added features and enhancements, Attensity's global clientele will benefit from automated discovery of the unknown, deeper customer insights and visibility into trending themes to increase brand equity.

(Logo: http://photos.prnewswire.com/prnh/20110222/SF51317LOGO)

In today's data-driven world, enterprise organizations struggle to keep pace with the volume of customer data available from both internal and external sources. Various customer analytics and engagement solutions have emerged to address these challenges and help organizations tighten their grip on their brand's reputation. All previous solutions have required a complex series of steps including data collection, re-extraction of data based on rule changes, analysis, informed action and results tracking. This process is manual, time consuming and largely ineffective.   

As technology continues to evolve, it is critical organizations widen the scope of their data collection, interpret customer feedback in the context of other data, correlate relationships between customer experience and business outcomes, and better drive corrective actions. Attensity today introduced Analyze 6.3 to address these business needs and analyze the voice of the customer to reduce customer churn, capitalize on word of mouth and share of wallet while increasing revenue. Enterprise customers now have access to one of the most powerful text analytics engines with real-time access to over 150 million blogs and forums, Facebook, and Twitter.

Key Features:

  • Real-time Discovery/What's Trending
  • Multi-dimensional visualization that immediately identifies performance outliers in the business that can impact the brand both positively and negatively to:
    • Identify potential issues before they go viral
    • Aid with timely development of marketing and customer engagement programs
    • Guide analysts with the focus of their analysis
  • Calendar, event-based visual trending
  • Multi-lingual theme and sentiment analysis

Attensity 6.3 is powered by the Attensity Semantic Annotation Server (ASAS) and patented natural language processing (NLP) technology. Attensity's unique ASAS platform provides unmatched deep sentiment analysis, entity identification, statistical assignment and exhaustive extraction, enabling organizations to define relationships between people, places and things without using pre-defined keywords or queries. It's this proprietary technology that allows Attensity to make the unknown known.

"Our goal at Attensity is to provide our customers with brand insights that can immediately inform key business decisions," said Attensity CEO, Howard Lau.  "Today's introduction of Analyze 6.3 is a step toward enabling real-time discovery trending, early identification of outliers and increased brand visibility for our customers. We're now one step closer to becoming the corporate radar solution that identifies business opportunities, intercepts customer concerns and facilitates person-centric engagement."

Attensity Analyze is an advanced customer analytics application that helps organizations manage several brands and identifies trends to find out how each market is changing and what truly makes different customers happy and loyal. It provides recommendations and leads marketers and business users in the right direction when their industry is moving so fast and the market is changing on a weekly basis.  Attensity shows how and why these changes are occurring by identifying price wars, issues and chatter about a competitor. Analyze 6.3 accesses data quickly, surfaces emerging market data, and makes the unknown known by harnessing the power of social networks, online communities, surveys, chat, email, review sites and blogs relevant to enterprises today.

For more information, visit www.attensity.com and follow the company at blog.attensity.com, on Twitter @Attensity, and on facebook.com/Attensity.

About Attensity
Attensity is the leading provider of integrated, real-time solutions that blend multi-channel Voice of the Customer (VoC) analytics and social engagement for enterprise listening needs. Attensity's technology is designed to contextualize, organize, and surface customer-centric data from deep analysis of social and non-social channels. By deploying highly sophisticated, patented natural language processing (NLP) methods, Attensity provides reliable sentiment and insights, allowing companies to better understand and respond to the needs of their customers. Top brands use Attensity's competitive analysis, crisis management, and product launch solutions among others across customer service, PR, marketing, IT, market research and competitive intelligence. Attensity's milestones in collecting and analyzing customer information comes from the culmination of decades of research in the areas of search, 9 patents in natural language processing (NLP), machine learning, artificial intelligence, and semantics. Attensity's mission is to empower companies and organizations with timely and relevant insights they can act upon. 

From its headquarters in Palo Alto, California, with offices in Salt Lake City, Utah, Belgium, Germany and the U.K., Attensity customers include some of world's most valuable brands, including, AT&T, Yahoo, eBay, ASDA, Verizon Wireless, Deutsche Telekom, Lloyds Banking Group, Rogers, Whirlpool and Nokia.

Media Contact
Chris Fucanan
H3O Communications
[email protected]
415-618-8809

SOURCE Attensity Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to connect your brand strategy with the right consumer. 24Notion ranked #12 on Corporate Social Responsibility - Book of List.
SYS-CON Events announced today that Roundee / LinearHub will exhibit at the WebRTC Summit at @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LinearHub provides Roundee Service, a smart platform for enterprise video conferencing with enhanced features such as automatic recording and transcription service. Slack users can integrate Roundee to their team via Slack’s App Directory, and '/roundee' command lets your video conference ...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
SYS-CON Events announced today the Kubernetes and Google Container Engine Workshop, being held November 3, 2016, in conjunction with @DevOpsSummit at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA. This workshop led by Sebastian Scheele introduces participants to Kubernetes and Google Container Engine (GKE). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, students learn the key concepts and practices for deploying and maintainin...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Adobe is changing the world though digital experiences. Adobe helps customers develop and deliver high-impact experiences that differentiate brands, build loyalty, and drive revenue across every screen, including smartphones, computers, tablets and TVs. Adobe content solutions are used daily by millions of companies worldwide-from publishers and broadcasters, to enterprises, marketing agencies and household-name brands. Building on its established design leadership, Adobe enables customers not o...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera M...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of So...
What are the new priorities for the connected business? First: businesses need to think differently about the types of connections they will need to make – these span well beyond the traditional app to app into more modern forms of integration including SaaS integrations, mobile integrations, APIs, device integration and Big Data integration. It’s important these are unified together vs. doing them all piecemeal. Second, these types of connections need to be simple to design, adapt and configure...
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...