News Feed Item
Attensity Introduces Analyze 6.3 with Enhanced Customer Analytics Capabilities
Automated, context-sensitive tool helps enterprises make the unknown known and track emerging themes as they surface
|By PR Newswire
|February 25, 2014 07:00 AM EST
PALO ALTO, Calif., Feb. 25, 2014 /PRNewswire/ -- Attensity, the leading provider of integrated, real-time solutions that blend multi-channel Voice of the Customer (VoC) analytics and social engagement for enterprise listening needs, today announced the release of Analyze 6.3. With business-oriented added features and enhancements, Attensity's global clientele will benefit from automated discovery of the unknown, deeper customer insights and visibility into trending themes to increase brand equity.
In today's data-driven world, enterprise organizations struggle to keep pace with the volume of customer data available from both internal and external sources. Various customer analytics and engagement solutions have emerged to address these challenges and help organizations tighten their grip on their brand's reputation. All previous solutions have required a complex series of steps including data collection, re-extraction of data based on rule changes, analysis, informed action and results tracking. This process is manual, time consuming and largely ineffective.
As technology continues to evolve, it is critical organizations widen the scope of their data collection, interpret customer feedback in the context of other data, correlate relationships between customer experience and business outcomes, and better drive corrective actions. Attensity today introduced Analyze 6.3 to address these business needs and analyze the voice of the customer to reduce customer churn, capitalize on word of mouth and share of wallet while increasing revenue. Enterprise customers now have access to one of the most powerful text analytics engines with real-time access to over 150 million blogs and forums, Facebook, and Twitter.
- Real-time Discovery/What's Trending
- Multi-dimensional visualization that immediately identifies performance outliers in the business that can impact the brand both positively and negatively to:
- Identify potential issues before they go viral
- Aid with timely development of marketing and customer engagement programs
- Guide analysts with the focus of their analysis
- Calendar, event-based visual trending
- Multi-lingual theme and sentiment analysis
Attensity 6.3 is powered by the Attensity Semantic Annotation Server (ASAS) and patented natural language processing (NLP) technology. Attensity's unique ASAS platform provides unmatched deep sentiment analysis, entity identification, statistical assignment and exhaustive extraction, enabling organizations to define relationships between people, places and things without using pre-defined keywords or queries. It's this proprietary technology that allows Attensity to make the unknown known.
"Our goal at Attensity is to provide our customers with brand insights that can immediately inform key business decisions," said Attensity CEO, Howard Lau. "Today's introduction of Analyze 6.3 is a step toward enabling real-time discovery trending, early identification of outliers and increased brand visibility for our customers. We're now one step closer to becoming the corporate radar solution that identifies business opportunities, intercepts customer concerns and facilitates person-centric engagement."
Attensity Analyze is an advanced customer analytics application that helps organizations manage several brands and identifies trends to find out how each market is changing and what truly makes different customers happy and loyal. It provides recommendations and leads marketers and business users in the right direction when their industry is moving so fast and the market is changing on a weekly basis. Attensity shows how and why these changes are occurring by identifying price wars, issues and chatter about a competitor. Analyze 6.3 accesses data quickly, surfaces emerging market data, and makes the unknown known by harnessing the power of social networks, online communities, surveys, chat, email, review sites and blogs relevant to enterprises today.
For more information, visit www.attensity.com and follow the company at blog.attensity.com, on Twitter @Attensity, and on facebook.com/Attensity.
Attensity is the leading provider of integrated, real-time solutions that blend multi-channel Voice of the Customer (VoC) analytics and social engagement for enterprise listening needs. Attensity's technology is designed to contextualize, organize, and surface customer-centric data from deep analysis of social and non-social channels. By deploying highly sophisticated, patented natural language processing (NLP) methods, Attensity provides reliable sentiment and insights, allowing companies to better understand and respond to the needs of their customers. Top brands use Attensity's competitive analysis, crisis management, and product launch solutions among others across customer service, PR, marketing, IT, market research and competitive intelligence. Attensity's milestones in collecting and analyzing customer information comes from the culmination of decades of research in the areas of search, 9 patents in natural language processing (NLP), machine learning, artificial intelligence, and semantics. Attensity's mission is to empower companies and organizations with timely and relevant insights they can act upon.
From its headquarters in Palo Alto, California, with offices in Salt Lake City, Utah, Belgium, Germany and the U.K., Attensity customers include some of world's most valuable brands, including, AT&T, Yahoo, eBay, ASDA, Verizon Wireless, Deutsche Telekom, Lloyds Banking Group, Rogers, Whirlpool and Nokia.
SOURCE Attensity Group
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago.
All major researchers estimate there will be tens of billions devices - comp...
Aug. 23, 2016 11:00 PM EDT Reads: 3,475
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage.
Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
Aug. 23, 2016 09:15 PM EDT Reads: 1,631
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things.
And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
Aug. 23, 2016 09:00 PM EDT Reads: 2,746
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Aug. 23, 2016 09:00 PM EDT Reads: 2,956
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Aug. 23, 2016 08:45 PM EDT Reads: 3,729
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
Aug. 23, 2016 08:15 PM EDT Reads: 1,381
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Aug. 23, 2016 08:15 PM EDT Reads: 1,618
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved.
In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
Aug. 23, 2016 07:45 PM EDT Reads: 1,223
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location.
With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 23, 2016 07:00 PM EDT Reads: 3,781
SYS-CON Events announced today that eCube Systems, a leading provider of middleware modernization, integration, and management solutions, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
eCube Systems offers a family of middleware evolution products and services that maximize return on technology investment by leveraging existing technical equity to meet evolving business needs. ...
Aug. 23, 2016 06:30 PM EDT Reads: 272
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Aug. 23, 2016 05:00 PM EDT Reads: 2,877
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications.
In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability.
Aug. 23, 2016 04:45 PM EDT Reads: 1,762
Enterprises have forever faced challenges surrounding the sharing of their intellectual property. Emerging cloud adoption has made it more compelling for enterprises to digitize their content, making them available over a wide variety of devices across the Internet.
In his session at 19th Cloud Expo, Santosh Ahuja, Director of Architecture at Impiger Technologies, will introduce various mechanisms provided by cloud service providers today to manage and share digital content in a secure manner....
Aug. 23, 2016 04:15 PM EDT Reads: 347
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing.
In his session at 19th Cloud Expo, Raghav...
Aug. 23, 2016 03:30 PM EDT Reads: 353
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time.
In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, wil...
Aug. 23, 2016 02:15 PM EDT Reads: 345