News Feed Item

Attensity Introduces Analyze 6.3 with Enhanced Customer Analytics Capabilities

Automated, context-sensitive tool helps enterprises make the unknown known and track emerging themes as they surface

PALO ALTO, Calif., Feb. 25, 2014 /PRNewswire/ -- Attensity, the leading provider of integrated, real-time solutions that blend multi-channel Voice of the Customer (VoC) analytics and social engagement for enterprise listening needs, today announced the release of Analyze 6.3.  With business-oriented added features and enhancements, Attensity's global clientele will benefit from automated discovery of the unknown, deeper customer insights and visibility into trending themes to increase brand equity.

(Logo: http://photos.prnewswire.com/prnh/20110222/SF51317LOGO)

In today's data-driven world, enterprise organizations struggle to keep pace with the volume of customer data available from both internal and external sources. Various customer analytics and engagement solutions have emerged to address these challenges and help organizations tighten their grip on their brand's reputation. All previous solutions have required a complex series of steps including data collection, re-extraction of data based on rule changes, analysis, informed action and results tracking. This process is manual, time consuming and largely ineffective.   

As technology continues to evolve, it is critical organizations widen the scope of their data collection, interpret customer feedback in the context of other data, correlate relationships between customer experience and business outcomes, and better drive corrective actions. Attensity today introduced Analyze 6.3 to address these business needs and analyze the voice of the customer to reduce customer churn, capitalize on word of mouth and share of wallet while increasing revenue. Enterprise customers now have access to one of the most powerful text analytics engines with real-time access to over 150 million blogs and forums, Facebook, and Twitter.

Key Features:

  • Real-time Discovery/What's Trending
  • Multi-dimensional visualization that immediately identifies performance outliers in the business that can impact the brand both positively and negatively to:
    • Identify potential issues before they go viral
    • Aid with timely development of marketing and customer engagement programs
    • Guide analysts with the focus of their analysis
  • Calendar, event-based visual trending
  • Multi-lingual theme and sentiment analysis

Attensity 6.3 is powered by the Attensity Semantic Annotation Server (ASAS) and patented natural language processing (NLP) technology. Attensity's unique ASAS platform provides unmatched deep sentiment analysis, entity identification, statistical assignment and exhaustive extraction, enabling organizations to define relationships between people, places and things without using pre-defined keywords or queries. It's this proprietary technology that allows Attensity to make the unknown known.

"Our goal at Attensity is to provide our customers with brand insights that can immediately inform key business decisions," said Attensity CEO, Howard Lau.  "Today's introduction of Analyze 6.3 is a step toward enabling real-time discovery trending, early identification of outliers and increased brand visibility for our customers. We're now one step closer to becoming the corporate radar solution that identifies business opportunities, intercepts customer concerns and facilitates person-centric engagement."

Attensity Analyze is an advanced customer analytics application that helps organizations manage several brands and identifies trends to find out how each market is changing and what truly makes different customers happy and loyal. It provides recommendations and leads marketers and business users in the right direction when their industry is moving so fast and the market is changing on a weekly basis.  Attensity shows how and why these changes are occurring by identifying price wars, issues and chatter about a competitor. Analyze 6.3 accesses data quickly, surfaces emerging market data, and makes the unknown known by harnessing the power of social networks, online communities, surveys, chat, email, review sites and blogs relevant to enterprises today.

For more information, visit www.attensity.com and follow the company at blog.attensity.com, on Twitter @Attensity, and on facebook.com/Attensity.

About Attensity
Attensity is the leading provider of integrated, real-time solutions that blend multi-channel Voice of the Customer (VoC) analytics and social engagement for enterprise listening needs. Attensity's technology is designed to contextualize, organize, and surface customer-centric data from deep analysis of social and non-social channels. By deploying highly sophisticated, patented natural language processing (NLP) methods, Attensity provides reliable sentiment and insights, allowing companies to better understand and respond to the needs of their customers. Top brands use Attensity's competitive analysis, crisis management, and product launch solutions among others across customer service, PR, marketing, IT, market research and competitive intelligence. Attensity's milestones in collecting and analyzing customer information comes from the culmination of decades of research in the areas of search, 9 patents in natural language processing (NLP), machine learning, artificial intelligence, and semantics. Attensity's mission is to empower companies and organizations with timely and relevant insights they can act upon. 

From its headquarters in Palo Alto, California, with offices in Salt Lake City, Utah, Belgium, Germany and the U.K., Attensity customers include some of world's most valuable brands, including, AT&T, Yahoo, eBay, ASDA, Verizon Wireless, Deutsche Telekom, Lloyds Banking Group, Rogers, Whirlpool and Nokia.

Media Contact
Chris Fucanan
H3O Communications
[email protected]

SOURCE Attensity Group

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
As IoT continues to increase momentum, so does the associated risk. Secure Device Lifecycle Management (DLM) is ranked as one of the most important technology areas of IoT. Driving this trend is the realization that secure support for IoT devices provides companies the ability to deliver high-quality, reliable, secure offerings faster, create new revenue streams, and reduce support costs, all while building a competitive advantage in their markets. In this session, we will use customer use cases...
Evan Kirstel is an internationally recognized thought leader and social media influencer in IoT (#1 in 2017), Cloud, Data Security (2016), Health Tech (#9 in 2017), Digital Health (#6 in 2016), B2B Marketing (#5 in 2015), AI, Smart Home, Digital (2017), IIoT (#1 in 2017) and Telecom/Wireless/5G. His connections are a "Who's Who" in these technologies, He is in the top 10 most mentioned/re-tweeted by CMOs and CIOs (2016) and have been recently named 5th most influential B2B marketeer in the US. H...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. Digital Transformation (DX) is a major focus with the introduction of DXWorldEXPO within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of bus...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
As you move to the cloud, your network should be efficient, secure, and easy to manage. An enterprise adopting a hybrid or public cloud needs systems and tools that provide: Agility: ability to deliver applications and services faster, even in complex hybrid environments Easier manageability: enable reliable connectivity with complete oversight as the data center network evolves Greater efficiency: eliminate wasted effort while reducing errors and optimize asset utilization Security: implemen...
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
DXWorldEXPO LLC announced today that ICOHOLDER named "Media Sponsor" of Miami Blockchain Event by FinTechEXPO. ICOHOLDER give you detailed information and help the community to invest in the trusty projects. Miami Blockchain Event by FinTechEXPO has opened its Call for Papers. The two-day event will present 20 top Blockchain experts. All speaking inquiries which covers the following information can be submitted by email to [email protected] Miami Blockchain Event by FinTechEXPO also offers s...
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
@DevOpsSummit New York 2018, colocated with CloudEXPO | DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises - and delivering real results.
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
DXWorldEXPO LLC announced today that Dez Blanchfield joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Dez is a strategic leader in business and digital transformation with 25 years of experience in the IT and telecommunications industries developing strategies and implementing business initiatives. He has a breadth of expertise spanning technologies such as cloud computing, big data and analytics, cognitive computing, m...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...