Welcome!

News Feed Item

Unisys Makes Its IT Service Management Solution Available in UK's G-Cloud

Unisys cloud-based ITSM solution helps UK government agencies speed delivery of IT support to employees serving the public while reducing management costs

LONDON, Feb. 26, 2014 /PRNewswire/ -- Cloud Expo Europe -- Unisys Limited, the UK subsidiary of Unisys Corporation (NYSE: UIS), today announced that the cloud-based Unisys IT Service Management-as-a-Service (ITSMaaS) solution is available on the CloudStore, the procurement site which is part of the UK government's G-Cloud initiative.

Based on global Information Technology Infrastructure Library (ITIL) standards, Unisys' ITSMaaS solution integrates service management technologies from leading providers with Unisys advisory, implementation and lifecycle services. The Unisys solution currently processes more than 600,000 service events per month for clients.

UK public-sector organizations can now easily procure Unisys' ITSMaaS from the CloudStore to help improve the delivery and support of IT and business services to their end-users, while simplifying service operations and reducing capital and operating costs. The service is available through an annual subscription.

Drawing on Unisys' extensive experience in service management, the cloud-based ITSMaaS offering provides rapid access to leading tools for managing IT service delivery throughout organizations. Depending on configuration and other factors, implementation of the Unisys solution can take as few as 45 days, compared to the six months that cloud-based ITSM deployments typically take. In addition, the solution includes the capability to organize and orchestrate data necessary for delivery of services tailored to each user's job requirements.

"We understand how important it is for public-sector agencies to get reliable, cost-effective support in place so their employees can deliver services to citizens more quickly and efficiently," said Kevin Rayner, head of client services, UK/EMEA, Unisys Global Managed Services. "By making Unisys ITSMaaS available on the CloudStore, we are giving public agencies in the UK access to a solution that we could roll out for them in weeks rather than months and providing them with comprehensive post-implementation support. Availability of the solution on the CloudStore provides a compelling proposition for organizations seeking to streamline the procurement process, enhance their service management capabilities and reduce costs."

Modular Structure Provides Flexibility and Economy
Clients need not purchase the entire ITSMaaS solution at once, but could select among available modules, based on their requirements and the desired pace of implementation.

Based on ITIL v3 and hosted in a private cloud-based infrastructure with a Web interface, Unisys ITSMaaS includes three pre-configured environments: Production, Test and Development. The integrated suite of modules includes:

  • Service Desk (Incident and Problem);
  • Service Catalog;
  • Change and Release Management;
  • Service Request Management;
  • Knowledge Management;
  • IT Asset;
  • Configuration Management Database (CMDB); and
  • Service Level Management.

Unisys ITSMaaS also includes platform maintenance, upgrades, 24x7 monitoring of the platform and up to 99.5% application availability.

The solution also includes a full training and support program to facilitate system rollout, minimize downtime and encourage faster issue resolution. It also includes maintenance services, minimizing the cost and resource requirements associated with on-premise ITSM.

Click here for more information about Unisys ITSM solutions: www.unisys.com/itsm.

Unisys is spotlighting its ITSMaaS solution at Cloud Expo Europe 2014 February 26-27.

About Unisys

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.

Follow Unisys on Twitter.

RELEASE NO.: 0226/9229

Unisys is a registered trademark of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder. 

SOURCE Unisys Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and ...
Application transformation and DevOps practices are two sides of the same coin. Enterprises that want to capture value faster, need to deliver value faster – time value of money principle. To do that enterprises need to build cloud-native apps as microservices by empowering teams to build, ship, and run in production. In his session at @DevOpsSummit at 19th Cloud Expo, Neil Gehani, senior product manager at HPE, discussed what every business should plan for how to structure their teams to delive...
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"We are a modern development application platform and we have a suite of products that allow you to application release automation, we do version control, and we do application life cycle management," explained Flint Brenton, CEO of CollabNet, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
We are always online. We access our data, our finances, work, and various services on the Internet. But we live in a congested world of information in which the roads were built two decades ago. The quest for better, faster Internet routing has been around for a decade, but nobody solved this problem. We’ve seen band-aid approaches like CDNs that attack a niche's slice of static content part of the Internet, but that’s it. It does not address the dynamic services-based Internet of today. It does...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web ...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Phil Hombledal, Solution Architect at CollabNet, discussed how customers are able to achieve a level of transparency that e...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera MyS...