Welcome!

News Feed Item

Unisys Makes Its IT Service Management Solution Available in UK's G-Cloud

Unisys cloud-based ITSM solution helps UK government agencies speed delivery of IT support to employees serving the public while reducing management costs

LONDON, Feb. 26, 2014 /PRNewswire/ -- Cloud Expo Europe -- Unisys Limited, the UK subsidiary of Unisys Corporation (NYSE: UIS), today announced that the cloud-based Unisys IT Service Management-as-a-Service (ITSMaaS) solution is available on the CloudStore, the procurement site which is part of the UK government's G-Cloud initiative.

Based on global Information Technology Infrastructure Library (ITIL) standards, Unisys' ITSMaaS solution integrates service management technologies from leading providers with Unisys advisory, implementation and lifecycle services. The Unisys solution currently processes more than 600,000 service events per month for clients.

UK public-sector organizations can now easily procure Unisys' ITSMaaS from the CloudStore to help improve the delivery and support of IT and business services to their end-users, while simplifying service operations and reducing capital and operating costs. The service is available through an annual subscription.

Drawing on Unisys' extensive experience in service management, the cloud-based ITSMaaS offering provides rapid access to leading tools for managing IT service delivery throughout organizations. Depending on configuration and other factors, implementation of the Unisys solution can take as few as 45 days, compared to the six months that cloud-based ITSM deployments typically take. In addition, the solution includes the capability to organize and orchestrate data necessary for delivery of services tailored to each user's job requirements.

"We understand how important it is for public-sector agencies to get reliable, cost-effective support in place so their employees can deliver services to citizens more quickly and efficiently," said Kevin Rayner, head of client services, UK/EMEA, Unisys Global Managed Services. "By making Unisys ITSMaaS available on the CloudStore, we are giving public agencies in the UK access to a solution that we could roll out for them in weeks rather than months and providing them with comprehensive post-implementation support. Availability of the solution on the CloudStore provides a compelling proposition for organizations seeking to streamline the procurement process, enhance their service management capabilities and reduce costs."

Modular Structure Provides Flexibility and Economy
Clients need not purchase the entire ITSMaaS solution at once, but could select among available modules, based on their requirements and the desired pace of implementation.

Based on ITIL v3 and hosted in a private cloud-based infrastructure with a Web interface, Unisys ITSMaaS includes three pre-configured environments: Production, Test and Development. The integrated suite of modules includes:

  • Service Desk (Incident and Problem);
  • Service Catalog;
  • Change and Release Management;
  • Service Request Management;
  • Knowledge Management;
  • IT Asset;
  • Configuration Management Database (CMDB); and
  • Service Level Management.

Unisys ITSMaaS also includes platform maintenance, upgrades, 24x7 monitoring of the platform and up to 99.5% application availability.

The solution also includes a full training and support program to facilitate system rollout, minimize downtime and encourage faster issue resolution. It also includes maintenance services, minimizing the cost and resource requirements associated with on-premise ITSM.

Click here for more information about Unisys ITSM solutions: www.unisys.com/itsm.

Unisys is spotlighting its ITSMaaS solution at Cloud Expo Europe 2014 February 26-27.

About Unisys

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.

Follow Unisys on Twitter.

RELEASE NO.: 0226/9229

Unisys is a registered trademark of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder. 

SOURCE Unisys Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
With more than 30 Kubernetes solutions in the marketplace, it's tempting to think Kubernetes and the vendor ecosystem has solved the problem of operationalizing containers at scale or of automatically managing the elasticity of the underlying infrastructure that these solutions need to be truly scalable. Far from it. There are at least six major pain points that companies experience when they try to deploy and run Kubernetes in their complex environments. In this presentation, the speaker will d...
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
When building large, cloud-based applications that operate at a high scale, it's important to maintain a high availability and resilience to failures. In order to do that, you must be tolerant of failures, even in light of failures in other areas of your application. "Fly two mistakes high" is an old adage in the radio control airplane hobby. It means, fly high enough so that if you make a mistake, you can continue flying with room to still make mistakes. In his session at 18th Cloud Expo, Le...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
As Cybric's Chief Technology Officer, Mike D. Kail is responsible for the strategic vision and technical direction of the platform. Prior to founding Cybric, Mike was Yahoo's CIO and SVP of Infrastructure, where he led the IT and Data Center functions for the company. He has more than 24 years of IT Operations experience with a focus on highly-scalable architectures.
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
CI/CD is conceptually straightforward, yet often technically intricate to implement since it requires time and opportunities to develop intimate understanding on not only DevOps processes and operations, but likely product integrations with multiple platforms. This session intends to bridge the gap by offering an intense learning experience while witnessing the processes and operations to build from zero to a simple, yet functional CI/CD pipeline integrated with Jenkins, Github, Docker and Azure...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Dhiraj Sehgal works in Delphix's product and solution organization. His focus has been DevOps, DataOps, private cloud and datacenters customers, technologies and products. He has wealth of experience in cloud focused and virtualized technologies ranging from compute, networking to storage. He has spoken at Cloud Expo for last 3 years now in New York and Santa Clara.
Enterprises are striving to become digital businesses for differentiated innovation and customer-centricity. Traditionally, they focused on digitizing processes and paper workflow. To be a disruptor and compete against new players, they need to gain insight into business data and innovate at scale. Cloud and cognitive technologies can help them leverage hidden data in SAP/ERP systems to fuel their businesses to accelerate digital transformation success.
Containers and Kubernetes allow for code portability across on-premise VMs, bare metal, or multiple cloud provider environments. Yet, despite this portability promise, developers may include configuration and application definitions that constrain or even eliminate application portability. In this session we'll describe best practices for "configuration as code" in a Kubernetes environment. We will demonstrate how a properly constructed containerized app can be deployed to both Amazon and Azure ...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.