News Feed Item

Unisys Makes Its IT Service Management Solution Available in UK's G-Cloud

Unisys cloud-based ITSM solution helps UK government agencies speed delivery of IT support to employees serving the public while reducing management costs

LONDON, Feb. 26, 2014 /PRNewswire/ -- Cloud Expo Europe -- Unisys Limited, the UK subsidiary of Unisys Corporation (NYSE: UIS), today announced that the cloud-based Unisys IT Service Management-as-a-Service (ITSMaaS) solution is available on the CloudStore, the procurement site which is part of the UK government's G-Cloud initiative.

Based on global Information Technology Infrastructure Library (ITIL) standards, Unisys' ITSMaaS solution integrates service management technologies from leading providers with Unisys advisory, implementation and lifecycle services. The Unisys solution currently processes more than 600,000 service events per month for clients.

UK public-sector organizations can now easily procure Unisys' ITSMaaS from the CloudStore to help improve the delivery and support of IT and business services to their end-users, while simplifying service operations and reducing capital and operating costs. The service is available through an annual subscription.

Drawing on Unisys' extensive experience in service management, the cloud-based ITSMaaS offering provides rapid access to leading tools for managing IT service delivery throughout organizations. Depending on configuration and other factors, implementation of the Unisys solution can take as few as 45 days, compared to the six months that cloud-based ITSM deployments typically take. In addition, the solution includes the capability to organize and orchestrate data necessary for delivery of services tailored to each user's job requirements.

"We understand how important it is for public-sector agencies to get reliable, cost-effective support in place so their employees can deliver services to citizens more quickly and efficiently," said Kevin Rayner, head of client services, UK/EMEA, Unisys Global Managed Services. "By making Unisys ITSMaaS available on the CloudStore, we are giving public agencies in the UK access to a solution that we could roll out for them in weeks rather than months and providing them with comprehensive post-implementation support. Availability of the solution on the CloudStore provides a compelling proposition for organizations seeking to streamline the procurement process, enhance their service management capabilities and reduce costs."

Modular Structure Provides Flexibility and Economy
Clients need not purchase the entire ITSMaaS solution at once, but could select among available modules, based on their requirements and the desired pace of implementation.

Based on ITIL v3 and hosted in a private cloud-based infrastructure with a Web interface, Unisys ITSMaaS includes three pre-configured environments: Production, Test and Development. The integrated suite of modules includes:

  • Service Desk (Incident and Problem);
  • Service Catalog;
  • Change and Release Management;
  • Service Request Management;
  • Knowledge Management;
  • IT Asset;
  • Configuration Management Database (CMDB); and
  • Service Level Management.

Unisys ITSMaaS also includes platform maintenance, upgrades, 24x7 monitoring of the platform and up to 99.5% application availability.

The solution also includes a full training and support program to facilitate system rollout, minimize downtime and encourage faster issue resolution. It also includes maintenance services, minimizing the cost and resource requirements associated with on-premise ITSM.

Click here for more information about Unisys ITSM solutions: www.unisys.com/itsm.

Unisys is spotlighting its ITSMaaS solution at Cloud Expo Europe 2014 February 26-27.

About Unisys

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.

Follow Unisys on Twitter.

RELEASE NO.: 0226/9229

Unisys is a registered trademark of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder. 

SOURCE Unisys Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
24Notion is full-service global creative digital marketing, technology and lifestyle agency that combines strategic ideas with customized tactical execution. With a broad understand of the art of traditional marketing, new media, communications and social influence, 24Notion uniquely understands how to connect your brand strategy with the right consumer. 24Notion ranked #12 on Corporate Social Responsibility - Book of List.
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
In his session at @DevOpsSummit at 19th Cloud Expo, Robert Doyle, lead architect at eCube Systems, will examine the issues and need for an agile infrastructure and show the advantages of capturing developer knowledge in an exportable file for migration into production. He will introduce the use of NXTmonitor, a next-generation DevOps tool that captures application environments, dependencies and start/stop procedures in a portable configuration file with an easy-to-use GUI. In addition to captu...
Most of us already know that adopting new cloud applications can boost a business’s productivity by enabling organizations to be more agile and ready to change course in our fast-moving and connected digital world. But the rapid adoption of cloud apps and services also brings with it profound security threats, including visibility and control challenges that aren’t present in traditional on-premises environments. At the same time, the cloud – because of its interconnected, flexible and adaptable...
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and...
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining senso...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
As ridesharing competitors and enhanced services increase, notable changes are occurring in the transportation model. Despite the cost-effective means and flexibility of ridesharing, both drivers and users will need to be aware of the connected environment and how it will impact the ridesharing experience. In his session at @ThingsExpo, Timothy Evavold, Executive Director Automotive at Covisint, will discuss key challenges and solutions to powering a ride sharing and/or multimodal model in the a...
In his keynote at 19th Cloud Expo, Sheng Liang, co-founder and CEO of Rancher Labs, will discuss the technological advances and new business opportunities created by the rapid adoption of containers. With the success of Amazon Web Services (AWS) and various open source technologies used to build private clouds, cloud computing has become an essential component of IT strategy. However, users continue to face challenges in implementing clouds, as older technologies evolve and newer ones like Docke...
SYS-CON Events announced today that Embotics, the cloud automation company, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Embotics is the cloud automation company for IT organizations and service providers that need to improve provisioning or enable self-service capabilities. With a relentless focus on delivering a premier user experience and unmatched customer support, Embotics is the fas...
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Eric Robertson, General Manager at CollabNet, will discuss how customers are able to achieve a level of transparency that e...