Welcome!

News Feed Item

New Technologies Prompt Many Organizations to Re-examine Approach to Communications, CompTIA Research Finds

Emergence of cloud, mobility solutions opens doors to new tools

DOWNERS GROVE, Ill., Feb. 26, 2014 /PRNewswire-USNewswire/ --The rapid acceleration of modern technology – with cloud computing and mobility at the forefront – is prompting many organizations to re-examine their approach to communications, according to research from CompTIA, the non-profit association for the information technology (IT) industry.

(Logo: http://photos.prnewswire.com/prnh/20130107/DC38135LOGO)

Data from the CompTIA study Trends in Workflow Automation and Communications shows that there is clear momentum towards considering cloud computing systems for real-time systems, such as voice and video.

"This is a definite change from early cloud adopters, who mostly shied away from these areas," said Seth Robinson, director, technology analysis, CompTIA. "Today, both virtualization and networking technology have improved to the point where it's feasible to conduct real-time communications over virtual or cloud systems."

The connection between mobility and communications in present, too, though somewhat surprisingly, in a less proactive approach for some companies. The majority of firms claims to be taking a proactive approach to mobility, but less than half are tying mobility decisions to a comprehensive communications strategy,

"If mobility is handled separately from communications, there's a much greater chance of extra work to integrate tools, as well as lower productivity from having multiple options and data silos," Robinson said. "Companies should ensure that mobility plans are in line with overall communications goals."

Among the 500 firms surveyed by CompTIA, top priorities for overall communications strategy include:

  • Reduce costs (61 percent of companies)
  • Improvement engagement with customers (59 percent)
  • Improve employee productivity (57 percent)
  • Improve collaboration ability (49 percent)
  • Improve business metrics (48 percent)

A challenge faced by a majority of organizations is relatively low usage of existing communications tools.

The good news is that low utilization is not a technical issue. For the most part, the communications tools that companies have invested in work as advertised.

The main reason for low utilization centers on the users of the tools; specifically, individual behaviors and preferences.

"Because workers are more accustomed to certain forms of communication, either in their professional or private lives, they may default to those tools even if other, more powerful and efficient options are available," said Seth Robinson, director, technology analysis, CompTIA.

The Trends in Workflow Automation and Communications study was conducted in two parts: an October 2013 online survey of 500 IT and business professionals in the United State involved in IT decision making; and a separate survey of 500 U.S. IT firms. This study is the latest example of how CompTIA re-invests resources into the IT channel to help IT businesses expand and grow. The full report is available at no cost to CompTIA members. Visit www.comptia.org or contact [email protected] for details.

CompTIA is the voice of the world's information technology (IT) industry. Visit http://www.comptia.org/home.aspx, http://www.facebook.com/CompTIA and https://twitter.com/comptia to learn more.

SOURCE CompTIA

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"We are a monitoring company. We work with Salesforce, BBC, and quite a few other big logos. We basically provide monitoring for them, structure for their cloud services and we fit into the DevOps world" explained David Gildeh, Co-founder and CEO of Outlyer, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), provided an overview of various initiatives to certify the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldwide re...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Automation is enabling enterprises to design, deploy, and manage more complex, hybrid cloud environments. Yet the people who manage these environments must be trained in and understanding these environments better than ever before. A new era of analytics and cognitive computing is adding intelligence, but also more complexity, to these cloud environments. How smart is your cloud? How smart should it be? In this power panel at 20th Cloud Expo, moderated by Conference Chair Roger Strukhoff, pane...
@DevOpsSummit at Cloud Expo taking place Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center, Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is ...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists examined how DevOps helps to meet the de...
No hype cycles or predictions of zillions of things here. IoT is big. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, Associate Partner at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He discussed the evaluation of communication standards and IoT messaging protocols, data analytics considerations, edge-to-cloud tec...
When growing capacity and power in the data center, the architectural trade-offs between server scale-up vs. scale-out continue to be debated. Both approaches are valid: scale-out adds multiple, smaller servers running in a distributed computing model, while scale-up adds fewer, more powerful servers that are capable of running larger workloads. It’s worth noting that there are additional, unique advantages that scale-up architectures offer. One big advantage is large memory and compute capacity...
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, Doug Vanderweide, an instructor at Linux Academy, discussed why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers wit...
What's the role of an IT self-service portal when you get to continuous delivery and Infrastructure as Code? This general session showed how to create the continuous delivery culture and eight accelerators for leading the change. Don Demcsak is a DevOps and Cloud Native Modernization Principal for Dell EMC based out of New Jersey. He is a former, long time, Microsoft Most Valuable Professional, specializing in building and architecting Application Delivery Pipelines for hybrid legacy, and cloud ...
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assista...
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
Artificial intelligence, machine learning, neural networks. We’re in the midst of a wave of excitement around AI such as hasn’t been seen for a few decades. But those previous periods of inflated expectations led to troughs of disappointment. Will this time be different? Most likely. Applications of AI such as predictive analytics are already decreasing costs and improving reliability of industrial machinery. Furthermore, the funding and research going into AI now comes from a wide range of com...
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists looked at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deliver...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...