Click here to close now.




















Welcome!

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Linux Containers, @BigDataExpo, SDN Journal

@CloudExpo: Article

Service Factory as a Service (SFaaS)

A strategic approach to support enterprise transformation for digital business

The service factory concept has been in vogue for some time. As long ago as July 1989 the Harvard Business Review published a seminal article by Chase and Garvin titled The Service Factory[i]. They argued that "The factory of the future is not a place where computers, robots, and flexible machines do the drudge work . . . the next generation, then, will compete by bundling services with products, anticipating and responding to a truly comprehensive range of customer needs."

SF as a Black Box

In this paper we explore the concept of the Service Factory as a Service (SFaaS) which provisions software services delivered on-demand using the SaaS (Software as a Service) model. As Chase and Garvin envisaged, the Service Factory as a Service is a combination of technology products that deliver very high quality and productivity, combined with professional services that integrate the factory inputs and outputs into the digital business solution delivery process.

The service factory is a specialization of a generic software factory concept described by Greenfield and Short et al  in 2004. Both software and service factory concepts are based on the principle that the inputs and deliverables of the design and development tasks can be predetermined and defined as a schema - a detailed representation of the information that is created and managed in the development process. Further that the execution of each task may be automated to a greater or lesser extent by applying configurable patterns that facilitate transformations, such as models to code, with minimum human intervention. As might be expected, the internals of a factory are therefore specialized. They use technologies and techniques that the average solution developer would not need to be familiar with. In fact the principle of the factory, as illustrated in the Figure above is that it is operated as a black box and for a given specification input, deployable services are output.

Concept

Chase and Garvin indicated that the factory of the future would anticipate and respond to a comprehensive range of customer needs. The base factory schema provides the development framework that is designed to meet generic types of demand. In the case of the service factory this may be types of software services, such as channel, process, core business and underlying services for publication using popular service protocols such as REST and SOAP, and deployment to specific target platforms such as Java. The factory is effectively a collection of framework assets including patterns, tools, processes, skills and resources, as well as reusable artifacts that enable the quality and productivity outcomes. The factory schema may then be configured for specific customers to deliver variant types of service, pattern, protocol or target platform. Service delivery then uses the configured schema to deliver software services together with specifications, test harnesses and documentation.

There are several examples of software factory frameworks available in the marketplace. These are intended as accelerators for end user or service provider enterprises to create their own software factory. The real breakthrough, however, is to establish a type of software factory which is purpose-designed for software services, and to make this available on-demand as a comprehensive service factory as envisaged by Chase and Garvin.

The Figure below illustrates the "as a Service" aspect of the Everware-CBDI Service Factory, providing on demand provisioning of software services to conventional, in-house and outsourced solution delivery processes. The service provisioning value chain of specification, automation and completion interacts with the solution delivery streams using purpose designed portals and APIs that coordinate the exchange of requirements and deliverables.  Professional services support the set-up and smooth running of the factory interface. Set-up activities will usually establish the customer relationships and process interactions with the service factory provider or, for larger programs or enterprises, the establishment of an in-house service factory. The architecture, service specification and design and integration support professional services are provided to guide the client in achieving high quality outcomes from the process as well as providing skills transfer, facilitation and mentoring as appropriate.

SFaaS

The full version of this paper is available at agileservicefactory.com


[i] The Service Factory, Chase, Garvin, Harvard Business Review, July 1989

More Stories By David Sprott

David Sprott is a consultant, researcher and educator specializing in service oriented architecture, application modernization and cloud computing. Since 1997 David founded and led the well known think tank CBDI Forum providing unique research and guidance around loose coupled architecture, technologies and practices to F5000 companies and governments worldwide. As CEO of Everware-CBDI International a UK based corporation, he directs the global research and international consulting operations of the leading independent advisors on Service Oriented Application Modernization.

Latest Stories
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
The time is ripe for high speed resilient software defined storage solutions with unlimited scalability. ISS has been working with the leading open source projects and developed a commercial high performance solution that is able to grow forever without performance limitations. In his session at Cloud Expo, Alex Gorbachev, President of Intelligent Systems Services Inc., shared foundation principles of Ceph architecture, as well as the design to deliver this storage to traditional SAN storage co...
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
"We've just seen a huge influx of new partners coming into our ecosystem, and partners building unique offerings on top of our API set," explained Seth Bostock, Chief Executive Officer at IndependenceIT, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Learn how to solve the problem of keeping files in sync between multiple Docker containers. In his session at 16th Cloud Expo, Aaron Brongersma, Senior Infrastructure Engineer at Modulus, discussed using rsync, GlusterFS, EBS and Bit Torrent Sync. He broke down the tools that are needed to help create a seamless user experience. In the end, can we have an environment where we can easily move Docker containers, servers, and volumes without impacting our applications? He shared his results so yo...
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
How do you securely enable access to your applications in AWS without exposing any attack surfaces? The answer is usually very complicated because application environments morph over time in response to growing requirements from your employee base, your partners and your customers. In his session at @DevOpsSummit, Haseeb Budhani, CEO and Co-founder of Soha, shared five common approaches that DevOps teams follow to secure access to applications deployed in AWS, Azure, etc., and the friction an...
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...