Welcome!

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Linux Containers, @BigDataExpo, SDN Journal

@CloudExpo: Article

Service Factory as a Service (SFaaS)

A strategic approach to support enterprise transformation for digital business

The service factory concept has been in vogue for some time. As long ago as July 1989 the Harvard Business Review published a seminal article by Chase and Garvin titled The Service Factory[i]. They argued that "The factory of the future is not a place where computers, robots, and flexible machines do the drudge work . . . the next generation, then, will compete by bundling services with products, anticipating and responding to a truly comprehensive range of customer needs."

SF as a Black Box

In this paper we explore the concept of the Service Factory as a Service (SFaaS) which provisions software services delivered on-demand using the SaaS (Software as a Service) model. As Chase and Garvin envisaged, the Service Factory as a Service is a combination of technology products that deliver very high quality and productivity, combined with professional services that integrate the factory inputs and outputs into the digital business solution delivery process.

The service factory is a specialization of a generic software factory concept described by Greenfield and Short et al  in 2004. Both software and service factory concepts are based on the principle that the inputs and deliverables of the design and development tasks can be predetermined and defined as a schema - a detailed representation of the information that is created and managed in the development process. Further that the execution of each task may be automated to a greater or lesser extent by applying configurable patterns that facilitate transformations, such as models to code, with minimum human intervention. As might be expected, the internals of a factory are therefore specialized. They use technologies and techniques that the average solution developer would not need to be familiar with. In fact the principle of the factory, as illustrated in the Figure above is that it is operated as a black box and for a given specification input, deployable services are output.

Concept

Chase and Garvin indicated that the factory of the future would anticipate and respond to a comprehensive range of customer needs. The base factory schema provides the development framework that is designed to meet generic types of demand. In the case of the service factory this may be types of software services, such as channel, process, core business and underlying services for publication using popular service protocols such as REST and SOAP, and deployment to specific target platforms such as Java. The factory is effectively a collection of framework assets including patterns, tools, processes, skills and resources, as well as reusable artifacts that enable the quality and productivity outcomes. The factory schema may then be configured for specific customers to deliver variant types of service, pattern, protocol or target platform. Service delivery then uses the configured schema to deliver software services together with specifications, test harnesses and documentation.

There are several examples of software factory frameworks available in the marketplace. These are intended as accelerators for end user or service provider enterprises to create their own software factory. The real breakthrough, however, is to establish a type of software factory which is purpose-designed for software services, and to make this available on-demand as a comprehensive service factory as envisaged by Chase and Garvin.

The Figure below illustrates the "as a Service" aspect of the Everware-CBDI Service Factory, providing on demand provisioning of software services to conventional, in-house and outsourced solution delivery processes. The service provisioning value chain of specification, automation and completion interacts with the solution delivery streams using purpose designed portals and APIs that coordinate the exchange of requirements and deliverables.  Professional services support the set-up and smooth running of the factory interface. Set-up activities will usually establish the customer relationships and process interactions with the service factory provider or, for larger programs or enterprises, the establishment of an in-house service factory. The architecture, service specification and design and integration support professional services are provided to guide the client in achieving high quality outcomes from the process as well as providing skills transfer, facilitation and mentoring as appropriate.

SFaaS

The full version of this paper is available at agileservicefactory.com


[i] The Service Factory, Chase, Garvin, Harvard Business Review, July 1989

More Stories By David Sprott

David Sprott is a consultant, researcher and educator specializing in service oriented architecture, application modernization and cloud computing. Since 1997 David founded and led the well known think tank CBDI Forum providing unique research and guidance around loose coupled architecture, technologies and practices to F5000 companies and governments worldwide. As CEO of Everware-CBDI International a UK based corporation, he directs the global research and international consulting operations of the leading independent advisors on Service Oriented Application Modernization.

Latest Stories
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions with...
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his general session at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore...
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his Day 2 Keynote at @ThingsExpo, Henrik Kenani Dahlgren, Portfolio Marketing Manager at Ericsson, discussed how to plan to cooperate, partner, and form lasting all-star teams to change the...
Unsecured IoT devices were used to launch crippling DDOS attacks in October 2016, targeting services such as Twitter, Spotify, and GitHub. Subsequent testimony to Congress about potential attacks on office buildings, schools, and hospitals raised the possibility for the IoT to harm and even kill people. What should be done? Does the government need to intervene? This panel at @ThingExpo New York brings together leading IoT and security experts to discuss this very serious topic.
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of Soli...
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
In his session at 20th Cloud Expo, Chris Carter, CEO of Approyo, will discuss the basic set up and solution for an SAP solution in the cloud and what it means to the viability of your company. Chris Carter is CEO of Approyo. He works with business around the globe, to assist them in their journey to the usage of Big Data in the forms of Hadoop (Cloudera and Hortonwork's) and SAP HANA. At Approyo, we support firms who are looking for knowledge to grow through current business process, where even ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abilit...
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...