Welcome!

News Feed Item

Zywave Introduces Automatic Engagement Solution to Its Client Portal Suite

Next-Generation Portal Features Automation to Make a Broker's Job Easier While Supporting Client Needs

MILWAUKEE, WI -- (Marketwired) -- 02/26/14 -- Employers today want more from their brokers, and many brokers aren't delivering (as shown in a 2013 Zywave survey). And it's no secret why -- brokers simply don't have the resources to provide the proactive service clients are demanding. The solution? MyWave Connect, the newest addition to the Zywave product suite.

Zywave today announced the release of MyWave Connect, an automated client portal that is designed to address both challenges: deliver the support employers are looking for, without adding to the broker's workload. With MyWave Connect, a broker can effortlessly stay in front of clients and support important business needs to remain top of mind.

Giving employers what they need

After talking to employers across the country about their needs and challenges, Zywave developed MyWave Connect on the premise that the broker can be the ultimate resource for his or her clientele 24/7 -- without the work.

The goal was to find what HR and risk managers were looking for in a resource, and optimize MyWave Connect to be that solution. For instance, one vice president of HR said, "I can't spend too much time researching. I click seven times and I give up." MyWave Connect speaks directly to this need for fast answers with the smart search, which filters down the thousands of documents to bring up the most relevant options, and groups search results by category for easy viewing.

"We developed the product based on data and deep market research gathered from employers," says Krissy Fischer, product director at Zywave. "For example, in a survey we found that the two areas HR and risk managers needed most external support were compliance and policies and forms. So we really optimized the portal to emphasize those areas, including building out extensive legislative Q&As," Fischer says.

Fitting a broker's business

It was equally important to ensure the system was something that would work for brokers -- something that would fit into their workflows without additional work needed. "I've heard from many brokers that they are concerned about the commitment needed to execute successfully with a system like this -- and some even question if clients will value it," said Fischer.

However, when executed correctly, we know the opposite to be true, so we took the work out of the broker's hands and automated the engagement features of the portal. Zywave CEO Dave O'Brien says, "This innovative product supports broker needs by keeping things simple with automation. Connect is the solution for brokers who have limited time and are looking to meet constantly growing client needs."

Features

MyWave Connect offers features that those we surveyed wanted to see in a portal system, and would simultaneously make getting the most from those features as easy as possible on the broker. Some of the features include:

Automatic content postings. Users customize their preferences by state, industry and topic, and Zywave posts relevant, fresh content to the portal on a regular basis -- on behalf of the broker. The broker does not have to do the work and users only see what they want to see.

Automated emails. Our research found that portal users who receive emails about relevant content are twice as likely to log in -- and when they do log in, they visit more than double of the pages within the portal. MyWave Connect sends out automated email campaigns to keep clients engaged with the portal.

Smart search. MyWave Connect features a sophisticated search query system that brings results that clients are actually looking for; users no longer have to spend valuable time searching for a simple answer -- the portal finds it for them.

Broker Briefcase content. MyWave Connect is backed by Zywave's extensive resource engine, Broker Briefcase. Whether it be a safety manual or employee handbook, employee communications or information on the latest legislative development, MyWave Connect has what employers are looking for to support their day-to-day needs -- plus brokers can leverage the Broker Briefcase distribution engine to post their own unique content to the portal.

Legislative Q&As and topic overviews. Beyond Broker Briefcase resources, the portal offers valuable resources clients are looking for with popular legislative Q&As and in-depth topic overviews -- all searchable.

Mobile capabilities. Whether clients are on the road or on the manufacturing floor, MyWave Connect mobile offers the resources they need wherever they are.

MyWave Connect does the work for brokers, driving clients to the value their agency offers and exposing them to relevant, in-depth content.

Early feedback on the new product has been very positive. One beta user called it "head and shoulders above anything else," and another said, "this gives clients the most value as fast as possible." To see MyWave Connect in action, view this short video.

About Zywave

Zywave is the leading provider of software-as-a-service (SaaS) technology solutions for the insurance industry. The company's products include Web-enabled marketing communications, business intelligence and analytics and agency automation tools. More than 2,700 brokerages worldwide, including 93 of the Top 100 U.S. insurance firms use Zywave's proven solutions to help them differentiate from the competition, enhance client services, improve efficiencies and achieve organic growth. To learn more, visit www.zywave.com.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact Info
Alicia Olsen
414-454-8975

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
As companies gain momentum, the need to maintain high quality products can outstrip their development team’s bandwidth for QA. Building out a large QA team (whether in-house or outsourced) can slow down development and significantly increases costs. This eBook takes QA profiles from 5 companies who successfully scaled up production without building a large QA team and includes: What to consider when choosing CI/CD tools How culture and communication can make or break implementation
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
The best-practices for building IoT applications with Go Code that attendees can use to build their own IoT applications. In his session at @ThingsExpo, Indraneel Mitra, Senior Solutions Architect & Technology Evangelist at Cognizant, provided valuable information and resources for both novice and experienced developers on how to get started with IoT and Golang in a day. He also provided information on how to use Intel Arduino Kit, Go Robotics API and AWS IoT stack to build an application tha...
It’s 2016: buildings are smart, connected and the IoT is fundamentally altering how control and operating systems work and speak to each other. Platforms across the enterprise are networked via inexpensive sensors to collect massive amounts of data for analytics, information management, and insights that can be used to continuously improve operations. In his session at @ThingsExpo, Brian Chemel, Co-Founder and CTO of Digital Lumens, will explore: The benefits sensor-networked systems bring to ...
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
SYS-CON Events announced today that Venafi, the Immune System for the Internet™ and the leading provider of Next Generation Trust Protection, will exhibit at @DevOpsSummit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Venafi is the Immune System for the Internet™ that protects the foundation of all cybersecurity – cryptographic keys and digital certificates – so they can’t be misused by bad guys in attacks...
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Is your aging software platform suffering from technical debt while the market changes and demands new solutions at a faster clip? It’s a bold move, but you might consider walking away from your core platform and starting fresh. ReadyTalk did exactly that. In his General Session at 19th Cloud Expo, Michael Chambliss, Head of Engineering at ReadyTalk, will discuss why and how ReadyTalk diverted from healthy revenue and over a decade of audio conferencing product development to start an innovati...
SaaS companies can greatly expand revenue potential by pushing beyond their own borders. The challenge is how to do this without degrading service quality. In his session at 18th Cloud Expo, Adam Rogers, Managing Director at Anexia, discussed how IaaS providers with a global presence and both virtual and dedicated infrastructure can help companies expand their service footprint with low “go-to-market” costs.
Security, data privacy, reliability and regulatory compliance are critical factors when evaluating whether to move business applications from in-house client hosted environments to a cloud platform. In her session at 18th Cloud Expo, Vandana Viswanathan, Associate Director at Cognizant, In this session, will provide an orientation to the five stages required to implement a cloud hosted solution validation strategy.
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
The competitive landscape of the global cloud computing market in the healthcare industry is crowded due to the presence of a large number of players. The large number of participants has led to the fragmented nature of the market. Some of the major players operating in the global cloud computing market in the healthcare industry are Cisco Systems Inc., Carestream Health Inc., Carecloud Corp., AGFA Healthcare, IBM Corp., Cleardata Networks, Merge Healthcare Inc., Microsoft Corp., Intel Corp., an...