Welcome!

News Feed Item

Zywave Introduces Automatic Engagement Solution to Its Client Portal Suite

Next-Generation Portal Features Automation to Make a Broker's Job Easier While Supporting Client Needs

MILWAUKEE, WI -- (Marketwired) -- 02/26/14 -- Employers today want more from their brokers, and many brokers aren't delivering (as shown in a 2013 Zywave survey). And it's no secret why -- brokers simply don't have the resources to provide the proactive service clients are demanding. The solution? MyWave Connect, the newest addition to the Zywave product suite.

Zywave today announced the release of MyWave Connect, an automated client portal that is designed to address both challenges: deliver the support employers are looking for, without adding to the broker's workload. With MyWave Connect, a broker can effortlessly stay in front of clients and support important business needs to remain top of mind.

Giving employers what they need

After talking to employers across the country about their needs and challenges, Zywave developed MyWave Connect on the premise that the broker can be the ultimate resource for his or her clientele 24/7 -- without the work.

The goal was to find what HR and risk managers were looking for in a resource, and optimize MyWave Connect to be that solution. For instance, one vice president of HR said, "I can't spend too much time researching. I click seven times and I give up." MyWave Connect speaks directly to this need for fast answers with the smart search, which filters down the thousands of documents to bring up the most relevant options, and groups search results by category for easy viewing.

"We developed the product based on data and deep market research gathered from employers," says Krissy Fischer, product director at Zywave. "For example, in a survey we found that the two areas HR and risk managers needed most external support were compliance and policies and forms. So we really optimized the portal to emphasize those areas, including building out extensive legislative Q&As," Fischer says.

Fitting a broker's business

It was equally important to ensure the system was something that would work for brokers -- something that would fit into their workflows without additional work needed. "I've heard from many brokers that they are concerned about the commitment needed to execute successfully with a system like this -- and some even question if clients will value it," said Fischer.

However, when executed correctly, we know the opposite to be true, so we took the work out of the broker's hands and automated the engagement features of the portal. Zywave CEO Dave O'Brien says, "This innovative product supports broker needs by keeping things simple with automation. Connect is the solution for brokers who have limited time and are looking to meet constantly growing client needs."

Features

MyWave Connect offers features that those we surveyed wanted to see in a portal system, and would simultaneously make getting the most from those features as easy as possible on the broker. Some of the features include:

Automatic content postings. Users customize their preferences by state, industry and topic, and Zywave posts relevant, fresh content to the portal on a regular basis -- on behalf of the broker. The broker does not have to do the work and users only see what they want to see.

Automated emails. Our research found that portal users who receive emails about relevant content are twice as likely to log in -- and when they do log in, they visit more than double of the pages within the portal. MyWave Connect sends out automated email campaigns to keep clients engaged with the portal.

Smart search. MyWave Connect features a sophisticated search query system that brings results that clients are actually looking for; users no longer have to spend valuable time searching for a simple answer -- the portal finds it for them.

Broker Briefcase content. MyWave Connect is backed by Zywave's extensive resource engine, Broker Briefcase. Whether it be a safety manual or employee handbook, employee communications or information on the latest legislative development, MyWave Connect has what employers are looking for to support their day-to-day needs -- plus brokers can leverage the Broker Briefcase distribution engine to post their own unique content to the portal.

Legislative Q&As and topic overviews. Beyond Broker Briefcase resources, the portal offers valuable resources clients are looking for with popular legislative Q&As and in-depth topic overviews -- all searchable.

Mobile capabilities. Whether clients are on the road or on the manufacturing floor, MyWave Connect mobile offers the resources they need wherever they are.

MyWave Connect does the work for brokers, driving clients to the value their agency offers and exposing them to relevant, in-depth content.

Early feedback on the new product has been very positive. One beta user called it "head and shoulders above anything else," and another said, "this gives clients the most value as fast as possible." To see MyWave Connect in action, view this short video.

About Zywave

Zywave is the leading provider of software-as-a-service (SaaS) technology solutions for the insurance industry. The company's products include Web-enabled marketing communications, business intelligence and analytics and agency automation tools. More than 2,700 brokerages worldwide, including 93 of the Top 100 U.S. insurance firms use Zywave's proven solutions to help them differentiate from the competition, enhance client services, improve efficiencies and achieve organic growth. To learn more, visit www.zywave.com.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact Info
Alicia Olsen
414-454-8975

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Phil Hombledal, Solution Architect at CollabNet, discussed how customers are able to achieve a level of transparency that e...
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
Cloud Expo, Inc. has announced today that Andi Mann returns to 'DevOps at Cloud Expo 2017' as Conference Chair The @DevOpsSummit at Cloud Expo will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "DevOps is set to be one of the most profound disruptions to hit IT in decades," said Andi Mann. "It is a natural extension of cloud computing, and I have seen both firsthand and in independent research the fantastic results DevOps delivers. So I am excited to help the great t...
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, attendees learned about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how ...
"At ROHA we develop an app called Catcha. It was developed after we spent a year meeting with, talking to, interacting with senior citizens watching them use their smartphones and talking to them about how they use their smartphones so we could get to know their smartphone behavior," explained Dave Woods, Chief Innovation Officer at ROHA, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
If you haven’t heard yet, CollabNet just put out some very big news for managing and gaining value from DevOps. We introduced CollabNet DevOps Lifecycle Manager (DLM) — a platform designed exclusively for providing a single pane of glass, dashboard, and traceability views across your DevOps toolchain and processes from planning to operations and that can be traced back to planning and development.
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, discussed how VPaaS enables you to move fast, creating scalable video experiences that reach your aud...
Regulatory requirements exist to promote the controlled sharing of information, while protecting the privacy and/or security of the information. Regulations for each type of information have their own set of rules, policies, and guidelines. Cloud Service Providers (CSP) are faced with increasing demand for services at decreasing prices. Demonstrating and maintaining compliance with regulations is a nontrivial task and doing so against numerous sets of regulatory requirements can be daunting task...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...