Welcome!

News Feed Item

SUS Exhibits at CS Week 2014

Smart Utility Systems (SUS), the leading provider of mobile solutions and advisory services to utility and energy companies, will be exhibiting in Booth #225 also known as the Cyber Café at CS Week, May 6 – 9th in San Antonio, Texas as a Gold Sponsor. SUS will be showcasing and providing live demonstrations of its newest version of the industry leading Customer Engagement solution- Smart Customer Mobile (SCM™).

Smart Customer Mobile (SCM™) is the #1 customer mobile and portal platform providing true value to Utilities / Energy companies for their planned and future Smart Grid investments.

Smart Customer Mobile solution provides the following key features and benefits:

  • Real Time Two-Way Communication (Outages / Service Notifications, etc.)
  • Mobile/Portal Bill Pay
  • Demand Response
  • Consumer Service Analytics / BI Reporting
  • DOE Energy Efficiency/Achieves Green Button Initiatives
  • Works with Existing Infrastructures / On Cloud
  • Increases Customer Satisfaction / Big Customer Calls Saving

According to CS Week 2013 interviews, utility customer service executives are looking to engage with their customers by allowing online bill payment, offering educational tips for cost savings and effectively communicating in real-time all while keeping things simple and user-friendly. SCM™ meets all of these needs while working with utilities existing infrastructure making implementation hassle-free. SUS also offers its clients with a secure cloud hosted solution option should that be a client preference. Smart Customer Mobile offers convenience and control to both utilities and their customers providing true value to everyone.

  • Utilities have the ability to control and customize which of the 12 modules they would like to offer their customers through a matching portal site
  • Utilities can conveniently communicate with their customers through two-way communication
  • SCM™ also offers additional control to utilities by helping eliminate printed statements and reducing manual processes
  • The mobile solution provides convenience to customers by allowing them to connect to utilities any time, any place and on any devices
  • Customers have control by being able to track their usage, set goals, make payments and more

The newest features of version 8.1 include but are not limited to:

  • Convenient online payment with the ability to consolidate bills
  • Easy outage reporting with the capability of attaching pictures and videos
  • Accurate & timely usage information with the ability to track usage and set goals
  • Rebate programs and tips to promote energy efficiency and cost savings

SUS is also pleased to announce its inclusion in the Green Button Connect My Data program. The Smart Customer Mobile (SCM™) and Smart Customer Portal (SCP™) platform has been developed to work with customer energy use data downloaded from the San Diego Gas & Electric (SDG&E) Green Button tool. Through a simple registration process, SUS offers San Diego Utility residential customers graphical insight to their energy usage patterns, giving them more visibility into their consumption and the chance to save money. The Green Button Connect program is a perfect fit for SCM applications.

CS Week 2014

CS Week is the premier utility customer service conference for managers and executives at investor owned utilities, cooperatives, municipalities and government entities. The annual convention features CS Week Executive Summit, CS Week Key Account ForumCS Week CollegeCS Week Expanding Excellence Awards, the CS Week Synergy Groups, the 60+ workshops of CS Week Conference, and the largest Exhibit Hall in meter-to-cash and customer service-related Smart Infrastructure.

Smart Utility Systems

Smart Utility Systems is a business solutions company that focuses on the Energy and Utility sector. SUS leverages cutting edge technology to offer its Smart Software Solutions and Consulting & Advisory Services to major Energy & Utilities and support their Smart Grid initiatives. Its flagship solutions include SCM™ - Smart Customer Mobile, SMW™ - Smart Mobile Workforce, SAB™ - Smart Analytics + Big Data and Cyber and Physical Security.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"We are still a relatively small software house and we are focusing on certain industries like FinTech, med tech, energy and utilities. We help our customers with their digital transformation," noted Piotr Stawinski, Founder and CEO of EARP Integration, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I think DevOps is now a rambunctious teenager – it’s starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, discussed new ways of thinking and the approaches needed to address the emerging challenges of security i...
"We're here to tell the world about our cloud-scale infrastructure that we have at Juniper combined with the world-class security that we put into the cloud," explained Lisa Guess, VP of Systems Engineering at Juniper Networks, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...
"We are an IT services solution provider and we sell software to support those solutions. Our focus and key areas are around security, enterprise monitoring, and continuous delivery optimization," noted John Balsavage, President of A&I Solutions, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, discussed the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, provided a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services with...
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
"We want to show that our solution is far less expensive with a much better total cost of ownership so we announced several key features. One is called geo-distributed erasure coding, another is support for KVM and we introduced a new capability called Multi-Part," explained Tim Desai, Senior Product Marketing Manager at Hitachi Data Systems, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
There is a huge demand for responsive, real-time mobile and web experiences, but current architectural patterns do not easily accommodate applications that respond to events in real time. Common solutions using message queues or HTTP long-polling quickly lead to resiliency, scalability and development velocity challenges. In his session at 21st Cloud Expo, Ryland Degnan, a Senior Software Engineer on the Netflix Edge Platform team, will discuss how by leveraging a reactive stream-based protocol,...