Click here to close now.


News Feed Item

NEC Links Hotel Operator Support Application, UNIVERGE UA5200, with the Newmarket Hotel Service Optimization System

Optimizes staff operations and supports the improvement of guest services

Tokyo, Feb 27, 2014 - (JCN Newswire) - NEC Corporation (NEC; TSE: 6701) has linked its hotel operator support application, UNIVERGE UA5200, with the Newmarket International, Inc.(Newmarket) hotel service optimization system, HotSOS (Hotel Service Optimization System). This service is currently provided in North America and is scheduled to become available in additional markets including Asia Pacific in the end of September this year.

UNIVERGE UA5200, one of NEC's Unified Communication (UC) products, is specialized for optimizing hotel operator's operations. The system, which has been deployed in numerous four- and five-star hotels, is equipped with a function to automatically display on operators' computer screens the status of incoming calls, customers' profiles, staff assignments and work schedules, in addition to other information needed for efficient and smooth responses to guests' needs.

Similarly, HotSOS is a hotel service optimization system that is widely used across the globe. It sends service orders to the mobile devices of assigned hotel staff members, which can be monitored until completion or escalated if no action is taken.

Conventionally, these systems have been operated separately. With the collaboration of the two systems, however, HotSOS functions can now be invoked from UNIVERGE UA5200, enabling smoother flow of operations from receipt to handling of customers' orders, paving the way for further optimization of hotel operations and improvement of guest service quality.

The following are key advantages of the collaboration of UNIVERGE UA5200 and HotSOS:

1.Optimization of hotel operations

With this collaboration, the UNIVERGE UA5200 navigation screen is now equipped with buttons to invoke HotSOS functions so that operators can easily launch the HotSOS order registration screen with one click, without having to start both applications. Also, since guest names, room numbers, and extension numbers are automatically transferred from UNIVERGE UA5200 to HotSOS, operators do not have to input such information, preventing mistakes due to copying of handwritten notes and ensuring services are delivered properly.

2.Prompt response to inquiries on status of requests from guests

Close linkage with the HotSOS system enables easy confirmation of the status of a guest order. A list of unattended requests are automatically sent to the UNIVERGE UA5200 screen so that operators can promptly confirm the status of a request once an inquiry about the request is received from a guest. Also, since any operator on duty can view all orders, responses to requests can be smoothly turned over to operators working in different work shifts.

3.Higher-quality services offered through a follow-up call function

Once, for example, a hotel staff finishes attending to the request of a VIP guest, the operator can receive a notification regarding the completion of the job through the UNIVERGE UA5200 screen. By clicking on the completion notice, the operator can directly connect to the guest's room to make a follow-up call and inquire whether the customer is satisfied with the services provided, enabling hotels to offer higher-quality services to guests.

"The collaboration of UNIVERGE UA5200 and HotSOS has already been deployed and is now being operated by the first user in North America. Aiming to support business communications of enterprises around the world, NEC is rolling out its UNIVERGE brand globally. UNIVERGE UA5200 is a product that particularly focuses on optimizing communications in hotel operations and is used by many customers in the hotel industry. Going forward, NEC will continue to enhance its products that support the optimization of hotel operations," says Osamu Noda, General Manager of Enterprise Networks Division, NEC Corporation.

Based on its Mid-term Management Plan 2015, the NEC Group is working towards the safety, security, efficiency and equality of society. NEC aims to develop solutions for a wide range of social issues, as a company that creates value for society through the promotion of its "Solutions for Society," which provide advanced social infrastructure utilizing ICT.

About NEC Corporation

NEC Corporation (TSE: 6701) is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at

Source: NEC Corporation

Seiichiro Toda         
NEC Corporation                     
[email protected]

Joseph Jasper         
NEC Corporation                     
[email protected]

Copyright 2014 JCN Newswire. All rights reserved.

More Stories By JCN Newswire

Copyright 2008 JCN Newswire. All rights reserved. Republication or redistribution of JCN Newswire content is expressly prohibited without the prior written consent of JCN Newswire. JCN Newswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that G2G3 will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Based on a collective appreciation for user experience, design, and technology, G2G3 is uniquely qualified and motivated to redefine how organizations and people engage in an increasingly digital world.
Recently announced Azure Data Lake addresses the big data 3V challenges; volume, velocity and variety. It is one more storage feature in addition to blobs and SQL Azure database. Azure Data Lake (should have been Azure Data Ocean IMHO) is really omnipotent. Just look at the key capabilities of Azure Data Lake:
When it comes to IoT in the enterprise, namely the commercial building and hospitality markets, a benefit not getting the attention it deserves is energy efficiency, and IoT’s direct impact on a cleaner, greener environment when installed in smart buildings. Until now clean technology was offered piecemeal and led with point solutions that require significant systems integration to orchestrate and deploy. There didn't exist a 'top down' approach that can manage and monitor the way a Smart Buildi...
SYS-CON Events announced today that Cloud Raxak has been named “Media & Session Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Raxak Protect automates security compliance across private and public clouds. Using the SaaS tool or managed service, developers can deploy cloud apps quickly, cost-effectively, and without error.
In his session at @ThingsExpo, Tony Shan, Chief Architect at CTS, will explore the synergy of Big Data and IoT. First he will take a closer look at the Internet of Things and Big Data individually, in terms of what, which, why, where, when, who, how and how much. Then he will explore the relationship between IoT and Big Data. Specifically, he will drill down to how the 4Vs aspects intersect with IoT: Volume, Variety, Velocity and Value. In turn, Tony will analyze how the key components of IoT ...
As-a-service models offer huge opportunities, but also complicate security. It may seem that the easiest way to migrate to a new architectural model is to let others, experts in their field, do the work. This has given rise to many as-a-service models throughout the industry and across the entire technology stack, from software to infrastructure. While this has unlocked huge opportunities to accelerate the deployment of new capabilities or increase economic efficiencies within an organization, i...
“All our customers are looking at the cloud ecosystem as an important part of their overall product strategy. Some see it evolve as a multi-cloud / hybrid cloud strategy, while others are embracing all forms of cloud offerings like PaaS, IaaS and SaaS in their solutions,” noted Suhas Joshi, Vice President – Technology, at Harbinger Group, in this exclusive Q&A with Cloud Expo Conference Chair Roger Strukhoff.
Scott Guthrie's keynote presentation "Journey to the intelligent cloud" is a must view video. This is from AzureCon 2015, September 29, 2015 I have reproduced some screen shots in case you are unable to view this long video for one reason or another. One of the highlights is 3 datacenters coming on line in India.
SYS-CON Events announced today that ProfitBricks, the provider of painless cloud infrastructure, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. ProfitBricks is the IaaS provider that offers a painless cloud experience for all IT users, with no learning curve. ProfitBricks boasts flexible cloud servers and networking, an integrated Data Center Designer tool for visual control over the...
“The Internet of Things transforms the way organizations leverage machine data and gain insights from it,” noted Splunk’s CTO Snehal Antani, as Splunk announced accelerated momentum in Industrial Data and the IoT. The trend is driven by Splunk’s continued investment in its products and partner ecosystem as well as the creativity of customers and the flexibility to deploy Splunk IoT solutions as software, cloud services or in a hybrid environment. Customers are using Splunk® solutions to collect ...
You have your devices and your data, but what about the rest of your Internet of Things story? Two popular classes of technologies that nicely handle the Big Data analytics for Internet of Things are Apache Hadoop and NoSQL. Hadoop is designed for parallelizing analytical work across many servers and is ideal for the massive data volumes you create with IoT devices. NoSQL databases such as Apache HBase are ideal for storing and retrieving IoT data as “time series data.”
Clearly the way forward is to move to cloud be it bare metal, VMs or containers. One aspect of the current public clouds that is slowing this cloud migration is cloud lock-in. Every cloud vendor is trying to make it very difficult to move out once a customer has chosen their cloud. In his session at 17th Cloud Expo, Naveen Nimmu, CEO of Clouber, Inc., will advocate that making the inter-cloud migration as simple as changing airlines would help the entire industry to quickly adopt the cloud wit...
As the world moves towards more DevOps and microservices, application deployment to the cloud ought to become a lot simpler. The microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. In his session at 17th Cloud Expo, Raghavan "Rags" Srinivas, an Architect/Developer Evangeli...
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical...
DevOps is gaining traction in the federal government – and for good reasons. Heightened user expectations are pushing IT organizations to accelerate application development and support more innovation. At the same time, budgetary constraints require that agencies find ways to decrease the cost of developing, maintaining, and running applications. IT now faces a daunting task: do more and react faster than ever before – all with fewer resources.