|By JCN Newswire||
|February 26, 2014 11:34 PM EST||
Tokyo, Feb 27, 2014 - (JCN Newswire) - NEC Corporation (NEC; TSE: 6701) has linked its hotel operator support application, UNIVERGE UA5200, with the Newmarket International, Inc.(Newmarket) hotel service optimization system, HotSOS (Hotel Service Optimization System). This service is currently provided in North America and is scheduled to become available in additional markets including Asia Pacific in the end of September this year.
UNIVERGE UA5200, one of NEC's Unified Communication (UC) products, is specialized for optimizing hotel operator's operations. The system, which has been deployed in numerous four- and five-star hotels, is equipped with a function to automatically display on operators' computer screens the status of incoming calls, customers' profiles, staff assignments and work schedules, in addition to other information needed for efficient and smooth responses to guests' needs.
Similarly, HotSOS is a hotel service optimization system that is widely used across the globe. It sends service orders to the mobile devices of assigned hotel staff members, which can be monitored until completion or escalated if no action is taken.
Conventionally, these systems have been operated separately. With the collaboration of the two systems, however, HotSOS functions can now be invoked from UNIVERGE UA5200, enabling smoother flow of operations from receipt to handling of customers' orders, paving the way for further optimization of hotel operations and improvement of guest service quality.
The following are key advantages of the collaboration of UNIVERGE UA5200 and HotSOS:
1.Optimization of hotel operations
With this collaboration, the UNIVERGE UA5200 navigation screen is now equipped with buttons to invoke HotSOS functions so that operators can easily launch the HotSOS order registration screen with one click, without having to start both applications. Also, since guest names, room numbers, and extension numbers are automatically transferred from UNIVERGE UA5200 to HotSOS, operators do not have to input such information, preventing mistakes due to copying of handwritten notes and ensuring services are delivered properly.
2.Prompt response to inquiries on status of requests from guests
Close linkage with the HotSOS system enables easy confirmation of the status of a guest order. A list of unattended requests are automatically sent to the UNIVERGE UA5200 screen so that operators can promptly confirm the status of a request once an inquiry about the request is received from a guest. Also, since any operator on duty can view all orders, responses to requests can be smoothly turned over to operators working in different work shifts.
3.Higher-quality services offered through a follow-up call function
Once, for example, a hotel staff finishes attending to the request of a VIP guest, the operator can receive a notification regarding the completion of the job through the UNIVERGE UA5200 screen. By clicking on the completion notice, the operator can directly connect to the guest's room to make a follow-up call and inquire whether the customer is satisfied with the services provided, enabling hotels to offer higher-quality services to guests.
"The collaboration of UNIVERGE UA5200 and HotSOS has already been deployed and is now being operated by the first user in North America. Aiming to support business communications of enterprises around the world, NEC is rolling out its UNIVERGE brand globally. UNIVERGE UA5200 is a product that particularly focuses on optimizing communications in hotel operations and is used by many customers in the hotel industry. Going forward, NEC will continue to enhance its products that support the optimization of hotel operations," says Osamu Noda, General Manager of Enterprise Networks Division, NEC Corporation.
Based on its Mid-term Management Plan 2015, the NEC Group is working towards the safety, security, efficiency and equality of society. NEC aims to develop solutions for a wide range of social issues, as a company that creates value for society through the promotion of its "Solutions for Society," which provide advanced social infrastructure utilizing ICT.
About NEC Corporation
NEC Corporation (TSE: 6701) is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at http://www.nec.com.
Source: NEC Corporation
Seiichiro Toda NEC Corporation [email protected] +81-3-3798-6511 Joseph Jasper NEC Corporation [email protected] +81-3-3798-6511
Copyright 2014 JCN Newswire. All rights reserved. www.japancorp.net
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
Jan. 19, 2017 08:30 AM EST Reads: 5,116
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 19, 2017 08:15 AM EST Reads: 11,208
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
Jan. 19, 2017 07:45 AM EST Reads: 4,232
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
Jan. 19, 2017 07:45 AM EST Reads: 6,323
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
Jan. 19, 2017 07:30 AM EST Reads: 3,625
Providing the needed data for application development and testing is a huge headache for most organizations. The problems are often the same across companies - speed, quality, cost, and control. Provisioning data can take days or weeks, every time a refresh is required. Using dummy data leads to quality problems. Creating physical copies of large data sets and sending them to distributed teams of developers eats up expensive storage and bandwidth resources. And, all of these copies proliferating...
Jan. 19, 2017 07:15 AM EST Reads: 3,809
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
Jan. 19, 2017 07:00 AM EST Reads: 1,204
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of D...
Jan. 19, 2017 07:00 AM EST Reads: 5,033
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, discussed the best practices that will ensure a successful smart city journey.
Jan. 19, 2017 07:00 AM EST Reads: 2,001
Hardware virtualization and cloud computing allowed us to increase resource utilization and increase our flexibility to respond to business demand. Docker Containers are the next quantum leap - Are they?! Databases always represented an additional set of challenges unique to running workloads requiring a maximum of I/O, network, CPU resources combined with data locality.
Jan. 19, 2017 06:45 AM EST Reads: 457
"We provide DevOps solutions. We also partner with some key players in the DevOps space and we use the technology that we partner with to engineer custom solutions for different organizations," stated Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jan. 19, 2017 06:45 AM EST Reads: 4,239
@ThingsExpo has been named the ‘Top WebRTC Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @ThingsExpo ranked as the number one ‘WebRTC Influencer' followed by @DevOpsSummit at 55th.
Jan. 19, 2017 06:00 AM EST Reads: 4,755
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, John Jelinek IV, a web developer at Linux Academy, will discuss why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers...
Jan. 19, 2017 06:00 AM EST Reads: 829
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
Jan. 19, 2017 06:00 AM EST Reads: 1,585
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
Jan. 19, 2017 05:30 AM EST Reads: 1,896