Welcome!

News Feed Item

NEC Links Hotel Operator Support Application, UNIVERGE UA5200, with the Newmarket Hotel Service Optimization System

Optimizes staff operations and supports the improvement of guest services

Tokyo, Feb 27, 2014 - (JCN Newswire) - NEC Corporation (NEC; TSE: 6701) has linked its hotel operator support application, UNIVERGE UA5200, with the Newmarket International, Inc.(Newmarket) hotel service optimization system, HotSOS (Hotel Service Optimization System). This service is currently provided in North America and is scheduled to become available in additional markets including Asia Pacific in the end of September this year.

UNIVERGE UA5200, one of NEC's Unified Communication (UC) products, is specialized for optimizing hotel operator's operations. The system, which has been deployed in numerous four- and five-star hotels, is equipped with a function to automatically display on operators' computer screens the status of incoming calls, customers' profiles, staff assignments and work schedules, in addition to other information needed for efficient and smooth responses to guests' needs.

Similarly, HotSOS is a hotel service optimization system that is widely used across the globe. It sends service orders to the mobile devices of assigned hotel staff members, which can be monitored until completion or escalated if no action is taken.

Conventionally, these systems have been operated separately. With the collaboration of the two systems, however, HotSOS functions can now be invoked from UNIVERGE UA5200, enabling smoother flow of operations from receipt to handling of customers' orders, paving the way for further optimization of hotel operations and improvement of guest service quality.

The following are key advantages of the collaboration of UNIVERGE UA5200 and HotSOS:

1.Optimization of hotel operations

With this collaboration, the UNIVERGE UA5200 navigation screen is now equipped with buttons to invoke HotSOS functions so that operators can easily launch the HotSOS order registration screen with one click, without having to start both applications. Also, since guest names, room numbers, and extension numbers are automatically transferred from UNIVERGE UA5200 to HotSOS, operators do not have to input such information, preventing mistakes due to copying of handwritten notes and ensuring services are delivered properly.

2.Prompt response to inquiries on status of requests from guests

Close linkage with the HotSOS system enables easy confirmation of the status of a guest order. A list of unattended requests are automatically sent to the UNIVERGE UA5200 screen so that operators can promptly confirm the status of a request once an inquiry about the request is received from a guest. Also, since any operator on duty can view all orders, responses to requests can be smoothly turned over to operators working in different work shifts.

3.Higher-quality services offered through a follow-up call function

Once, for example, a hotel staff finishes attending to the request of a VIP guest, the operator can receive a notification regarding the completion of the job through the UNIVERGE UA5200 screen. By clicking on the completion notice, the operator can directly connect to the guest's room to make a follow-up call and inquire whether the customer is satisfied with the services provided, enabling hotels to offer higher-quality services to guests.

"The collaboration of UNIVERGE UA5200 and HotSOS has already been deployed and is now being operated by the first user in North America. Aiming to support business communications of enterprises around the world, NEC is rolling out its UNIVERGE brand globally. UNIVERGE UA5200 is a product that particularly focuses on optimizing communications in hotel operations and is used by many customers in the hotel industry. Going forward, NEC will continue to enhance its products that support the optimization of hotel operations," says Osamu Noda, General Manager of Enterprise Networks Division, NEC Corporation.

Based on its Mid-term Management Plan 2015, the NEC Group is working towards the safety, security, efficiency and equality of society. NEC aims to develop solutions for a wide range of social issues, as a company that creates value for society through the promotion of its "Solutions for Society," which provide advanced social infrastructure utilizing ICT.

About NEC Corporation

NEC Corporation (TSE: 6701) is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at http://www.nec.com.



Source: NEC Corporation

Contact:
Seiichiro Toda         
NEC Corporation                     
[email protected]
+81-3-3798-6511

Joseph Jasper         
NEC Corporation                     
[email protected]
+81-3-3798-6511


Copyright 2014 JCN Newswire. All rights reserved. www.japancorp.net

More Stories By JCN Newswire

Copyright 2008 JCN Newswire. All rights reserved. Republication or redistribution of JCN Newswire content is expressly prohibited without the prior written consent of JCN Newswire. JCN Newswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today BZ Media LLC has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. BZ Media LLC is a high-tech media company that produces technical conferences and expositions, and publishes a magazine, newsletters and websites in the software development, SharePoint, mobile development and Commercial Drone markets.
Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing perf...
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
Many banks and financial institutions are experimenting with containers in development environments, but when will they move into production? Containers are seen as the key to achieving the ultimate in information technology flexibility and agility. Containers work on both public and private clouds, and make it easy to build and deploy applications. The challenge for regulated industries is the cost and complexity of container security compliance. VM security compliance is already challenging, ...
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
The pace of innovation, vendor lock-in, production sustainability, cost-effectiveness, and managing risk… In his session at 18th Cloud Expo, Dan Choquette, Founder of RackN, will discuss how CIOs are challenged finding the balance of finding the right tools, technology and operational model that serves the business the best. He will discuss how clouds, open source software and infrastructure solutions have benefits but also drawbacks and how workload and operational portability between vendors...
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
As machines are increasingly connected to the internet, it’s becoming easier to discover the numerous ways Industrial IoT (IIoT) is helping to shape the business world. This is exactly why we have decided to take a closer look at this pervasive movement and to examine the desire to connect more things! Now if you need a refresher on IIoT and how it is changing the world, take a moment and listen to Greg Gorbach with ARC Advisory Group. Gorbach believes, "IIoT will significantly change the worl...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit y...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, ...
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
SYS-CON Events announced today that Enzu, a leading provider of cloud hosting solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to foc...