|By PR Newswire||
|February 27, 2014 02:30 PM EST||
CLEVELAND, Feb. 27, 2014 /PRNewswire/ -- With near-record snowfall and continuing low temperatures in northwest Ohio this winter, Cleveland Electric Illuminating Company (CEI), a subsidiary of FirstEnergy (NYSE: FE), reminds customers of steps they can take to manage energy bills that may climb as cold weather lingers.
In some parts of CEI's service area, deep snow has limited access to electric meters. Customers are encouraged to clear a path and free gates or other obstructions that might prevent a meter reader from gaining access. If a meter cannot be read and a customer would like to avoid an estimated bill, they can call CEI at 800-589-3101 and provide their meter reading over the phone or submit it online.
Customers having difficulty with their bills due to the extended cold weather should contact CEI at 800-589-3101 or visit www.firstenergycorp.com/payment-options.
Tips for saving energy through continued cold weather include:
- Make sure your home is properly insulated to preserve heat. Inspect doors and windows and apply caulk or weatherstripping where necessary to keep cold air out. Close drapes, blinds and garage doors to retain heat and keep cold air out.
- Keep extra blankets or sleeping bags for each person inside your home. Dress in layers of loose-fitting, lightweight, warm clothing.
- Use a sturdy fireplace screen when using a fireplace or wood-burning stove.
- Never use a gas stove, charcoal grill or lantern intended for outdoor use inside your home as it could lead to a buildup of deadly carbon monoxide gas.
- Exercise caution with space heaters. Only use heaters designed for indoor use, and keep all heat sources at least three feet away from curtains, carpet or furniture that could catch on fire.
- Maintain a three-day supply of water and nonperishable food. Convenience foods that do not require cooking are good to have on hand.
- Avoid frozen pipes by opening faucets and maintaining a constant drip, or wrap pipes in insulation or layers of newspapers.
- Use care when burning candles, especially around children or pets; open flames are a dangerous fire hazard.
- Charge electronic devices such as cell phones, laptops and tablet computers.
- Keep a flashlight, portable radio and extra batteries handy in the event a power interruption occurs.
- Never use a portable generator inside the house or a closed garage in the event of a power outage. Ensure the proper generator is selected and installed by a qualified electrician. When operating a generator, the power coming into the home should always be disconnected. Otherwise, power from the generator could be sent back onto the utility lines, creating a hazardous situation for utility workers.
If an outage occurs, customers should call 1-888-LIGHTSS (1-888-544-4877) to report their outage or click the "Report Outage" link on www.firstenergycorp.com via smartphone. In the event of severe weather, customers should immediately report downed wires to their utility or their local police or fire department. Customers should never go near a downed power line, even if they think it is no longer carrying electricity.
FirstEnergy customers also can use a new free smartphone app to report outages and access important information and services related to their electric accounts. The app is available for Apple® iPhone® and Android™ smartphones. Customers can use the keyword "FirstEnergy" to locate the apps in the online store.
In addition, customers can use FirstEnergy's text messaging service to report outages and receive updates on reported outages. Text REG to 544487 (LIGHTS) to get started.
CEI serves more than 750,000 customers across Ashtabula, Cuyahoga, Geauga, Lake and Lorain counties. Visit FirstEnergy on the web at www.firstenergycorp.com, and follow CEI on Twitter @IlluminatingCo.
FirstEnergy is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York.
Apple and iPhone are registered trademarks of Apple, Inc. Android is a registered trademark of Google Inc.
SOURCE FirstEnergy Corp.
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