|By Marketwired .||
|February 28, 2014 05:08 AM EST||
LONDON, UNITED KINGDOM -- (Marketwired) -- 02/28/14 --
Coventry Building Society has today announced its results for the year ended 31 December 2013. Highlights include:
Robust financial performance
-- Underlying profit1 increased by 62% to GBP 144.7 million. -- Profit before tax was GBP 132.1 million (2012: GBP 91.1 million). -- Cost to mean asset ratio was 0.39%, the lowest reported by a UK building society. -- Impairment charges just GBP 6.3 million from a loan book of GBP 24.1 billion, reflecting the Society's low risk lending both before and during the credit crisis. -- Core Tier 1 ratio of 24.3% remains the highest reported by any top 10 building society. -- Maintained strong 'A' credit ratings throughout the credit crunch - Fitch (A) and Moody's (A3).
Growth in mortgage and savings balances
-- New mortgage lending increased by 16% to GBP 5.9 billion. -- Mortgage assets increased by GBP 2.1 billion to GBP 24.1 billion. -- Net mortgage lending equivalent to 19% of all net mortgage lending in the UK2. -- Savings balances up by GBP 1.2 billion to GBP 21.3 billion.
Doing the right thing for members and the community
-- Average savings rate paid to members over 2013 was 2.40%3. -- The Society reported the highest average savings rate of any top 10 building society or mutual lender over the six year period 2007-20123. -- As at 31 December 2013: -- Average rate paid to ISA savers was 2.67%4. -- 95% of savings balances earned a rate of at least 1.50%5, three times Base Rate. -- 85% of all variable rate savings balances earned equal to or more than the equivalent best buy rate available from any major UK bank or building society6. -- No Coventry ISA saver earned less than 2.00% and 98% earned equal to or more than 2.50%. -- The Society's Online Saver accounts were in the best buy tables for 51 weeks in 2013, Coventry cash ISAs have appeared in best buy tables for 100 consecutive weeks and the Junior ISA has been a best buy account since its launch on 6 April 20127. -- The Society does not use sales incentive schemes or sales targets for any individual member of staff. -- Total community investment rose to GBP 2.3 million, including GBP 1.6 million donated to The Royal British Legion's Poppy Appeal and GBP 200,000 to Cancer Research UK from the Society's market leading charitable savings accounts.
David Stewart, Chief Executive, commented on the results:
'Our results for 2013 demonstrate that Coventry Building Society remains in good shape, continuing the track record of strong financial performance and genuinely member-focused service established before the onset of the current financial crisis.
The last twelve months have seen a number of notable market developments, some of which have helped the performance of mortgage lenders generally. The improved availability of mortgage finance to borrowers is a welcome development, though banks and building societies must remain mindful of the need to lend responsibly.
Less welcome has been the impact of these unprecedented conditions on savers. As well as helping homeowners, Coventry Building Society is equally focused on doing the right thing for its saving members.
The Society's performance in delivering the best possible outcome for savers is clear - we have reported the highest average interest rate of any top 10 building society or mutual lender over the six year period 2007-20123. Following our decision on 6 April 2013 to increase the rate on our existing easy access, variable rate ISA accounts to 2.50%, no Coventry ISA saver now earns less than 2.00% and the average rate we pay on ISAs is 2.67%4. Of the Society's ISA balances, 98% earned equal to or more than 2.50% at 31 December 2013.
This positive approach extends to our non ISA savers. At 31 December 2013, 95% of Coventry savings balances earned a rate of at least three times the Bank of England Base Rate5. Indeed, 85% of all variable rate savings balances earned equal to or more than the equivalent best buy rate available from any major UK bank or building society6.
This is made possible, through not only our financial strength built on years of consistent and sustainable performance but because, as a traditional mutual building society, we are clear in our responsibilities to both our borrowing and saving members.
Record mortgage lending
Gross mortgage advances increased by GBP 800 million to GBP 5.9 billion, a new record for the Society, and a total which represents around a four-fold increase on the Society's market share at the end of 20062, the last full year before the onset of the financial crisis. Mortgage balances increased by GBP 2.1 billion or 10%. Coventry accounts for 20% of mortgage growth in the UK over the four years since the end of 20092.
Doing the right thing for savers
Although encouraged by news of economic growth, we are acutely aware this remains a very difficult time for savers. The problems faced by the many people who rely on interest from relatively modest savings to supplement their income during retirement is particularly acute.
In this difficult environment for savers, we have sought to pay all Coventry members very competitive rates.
Our unique approach to ISAs has not only seen an increase in the rate paid to existing easy access, variable rate cash ISA members during 2013, but a Coventry cash ISA has been in the best buy tables for 100 consecutive weeks. Our Junior ISA has been a best buy account since it was launched in April 20127.
We also work hard to ensure that our accounts are not only competitive but also fair and transparent. The rate we pay on each member's account is shown online, and updated for changes to balance, and none of our savings products are restricted to new members, offering existing members the same opportunities to save.
This continuing commitment to savers helped savings balances to grow by a further GBP 1.2 billion to GBP 21.3 billion.
Financial strength enhanced by record profits
Coventry continues to be one of the most highly rated banks or building societies in the UK, being 'A' rated by both Fitch (A) and Moody's (A3). At 24.3%, the Society's Core Tier 1 ratio remains the highest reported by any top 10 building society.
This position is the product of our consistent financial performance, underpinned by the focused execution of a prudent strategy that has proved its resilience in the most difficult of environments.
Our approach to lending is simple; we have always taken great care to lend responsibly so that our borrowers will be able to afford their mortgage even in more adverse economic conditions.
The result is an impairment charge that remains very much lower than those reported by other major lenders. At 31 December 2013, only 0.57% of mortgage balances were 2.5% or more in arrears, and impairment charges during the year totalled just GBP 6.3 million from a loan book of over GBP 24.1 billion.
Cost efficiency is key to our strategy, and Coventry remains comfortably the UK's most cost-effective building society with a cost to mean asset ratio of 0.39%.
Notwithstanding the deliberate decisions taken to protect savers and the low risk nature of our assets, the cost to income ratio benchmarks vary favourably with our competitors at 41%.
Improved income, low costs and low impairment charges combined to produce an increase in underlying profit before tax1 of 62% to GBP 144.7 million. Profit before tax grew by GBP 41.0 million to GBP 132.1 million.
Committed to fair treatment
The importance of treating customers fairly continues to be emphasised in the media as well as by regulators and by other policy makers. Unfortunately, 2013 saw fresh reports which indicate that the industry has yet to meet the standards that consumers deserve.
I sincerely hope that the industry's reputation will improve as new ways of thinking and working are put in place.
Most of all, those of us who work in financial services must continue to challenge the way we do things and how we treat consumers. There is no room for complacency.
However, I do believe that at Coventry we have long put our customers at the heart of our business, taking account of their interests when taking decisions. It was this philosophy that led us to largely move away from even modest individual sales incentive schemes more than five years ago. Today, no Coventry member of staff has sales targets, let alone sales incentives.
This focus on doing the right things is supported by continued investment in our services and in listening to our members.
Our Coventry based call centre has won awards at the European Call Centre & Customer Service Awards twice in the last four years, including Best Banking & Financial contact centre. Given this accolade, it is perhaps understandable that independently undertaken surveys placed it as the highest scoring financial services centre for customer satisfaction in two out of the last three years.
Customer advocacy scores (the degree to which a customer will recommend you to friends and family) amongst our branch network customers are exceptionally strong. Throughout 2013, the score was 86%. 99% of more than 20,000 customers surveyed reported that they were satisfied with their visit to the branch.
This commitment to improving service is shown by the low number of complaints received by the Society and, equally, by our track record in resolving these in favour of our members. In the five years, since the Financial Ombudsman Service (FOS) first started publishing details of complaints it receives in 2009, just 39 complaints referred to and reviewed by FOS were changed in favour of the complainant.
Committed staff supporting the communities in which we work
At its core, getting our service right depends on employing knowledgeable and motivated members of staff.
The Society works hard to recruit and retain individuals who understand and are keen to put into practice the values of the organisation. It is particularly encouraging that, in the annual employee opinion survey, staff expressed a clear understanding of the Society's aims and values and were extremely supportive of them. At 86%, our Employee Engagement index was significantly higher than the benchmark group of other financial services organisations.
This extends not only to the Society's work on behalf of members, but also on behalf of the wider community.
I am pleased to report that we continue to increase the support we give local and national charities, both through our organisational expertise and the enthusiasm and skill of members of staff. Through a combination of fundraising, volunteering and affinity activities the total community investment supported by the Society in 2013 was GBP 2.3 million.
A key part of this activity has taken place at a local level with many successful community partnerships now established between branches, head office teams and community groups. Further support continues to be provided through Coventry Building Society Charitable Foundation. In 2014, I expect total donations to the Foundation to reach GBP 1 million since its inception in 1998, whilst donations to the Poppy Appeal since 2008 are set to top GBP 10 million.
I noted at the outset that 2013 was another year of strong performance.
Coventry Building Society exists to serve the interests of its members. I believe the decisions we have taken have matched this commitment. In delivering competitive interest rates to savers and borrowers, and meeting their service expectations, Coventry has also remained financially secure and grown stronger through a global credit crisis.
This has not been without challenge. Over the period of the financial crisis, the environment in which we operate has become more complex and, in some ways, more hostile. Notwithstanding recent improvements in economic data, it is clear to me that significant challenges remain.
However, at a time when many elements of the financial services sector continue to fall short of public expectation, our success shows that focusing on the needs of members and remaining a strong and profitable organisation are not mutually exclusive.
I hope that the recent economic recovery is sustained. There can be no room for complacency. But should it stall, I believe that the Society remains well placed to maintain its position as a trustworthy, successful and growing organisation, holding firm to its values of prudence and fairness.
Notes to editors
-- Summary details of the results for the year ended 31 December 2013 are attached. -- Coventry Building Society is the third largest building society in the UK with assets of GBP 28.3 billion.
1 Underlying profit before tax, equates to statutory profit before tax adjusted for a charge of GBP 15.4 million (2012: GBP 7.6 million) in respect of the Financial Services Compensation Scheme (FSCS) and a GBP 2.8 million gain (2012: GBP 0.1 million gain) on net gains from derivative financial instruments.
2 Source: Bank of England.
3 Average rate estimate based upon interest payable on shares divided by average of opening and closing shares balances, as disclosed in latest published Annual Report & Accounts.
4 Weighted average interest rate by balances held in cash ISAs at 31 December 2013.
5 As at 31 December 2013. Excludes Coventry Current/MoneyManager and Offset accounts.
6 As at 31 December 2013. Average deposit assumed as follows: Variable - GBP 10,000 and ISAs GBP 5,760. Excludes competitor products with restricted availability (e.g. existing customers only, Sharia accounts or reliant on maintaining or opening another product with the same provider) and Coventry Current/MoneyManager and Offset accounts. Source: Moneyfacts data.
7 Best buy tables published in the National Press.
2013 2012(i) Group Income Statement GBP m GBP m Net interest income 253.1 186.9 Other income and charges 9.3 12.5 Net gains from derivative financial instruments 2.8 0.1 Total income 265.2 199.5 Management expenses (108.9) (98.6) Impairment losses on loans and advances to customers (6.3) (9.6) Provisions for liabilities and charges (0.9) - Provision for FSCS levies (15.4) (7.6) Charitable donation to Poppy Appeal (1.6) (1.9) Operating profit before exceptional item 132.1 81.8 Gain on pension curtailment - 9.3 Profit before tax 132.1 91.1 Taxation (30.8) (21.6) Profit for the financial year 101.3 69.5 2013 2012(i) Group Statement of Comprehensive Income GBP m GBP m Profit for the financial year 101.3 69.5 Other comprehensive income Remeasurement of defined benefit pension plan: Remeasurement of defined benefit pension plan (10.8) (5.0) Taxation 2.0 1.0 Available-for-sale investments: Net movement on Available-for-sale investments (3.2) (6.7) Taxation 0.7 0.8 Cash flow hedges Net movement on Cash flow hedges (9.5) - Taxation 2.0 - Other comprehensive income for the year, net of tax (18.8) (9.9) Total comprehensive income for the year, net of tax 82.5 59.6
2013 2012(i) Reconciliation of underlying profit GBP m GBP m Statutory profit before tax 132.1 91.1 Net gains from derivative financial (2.8) (0.1) instruments Provision for FSCS levies 15.4 7.6 Gain on pension curtailment - (9.3) Underlying profit 144.7 89.3 (i) Restated following the implementation of International Financial Reporting Interpretations Committee (IFRIC) 21 Levies 2013 2012(i) Group Balance Sheet GBP m GBP m Assets Liquid assets 3,887.4 4,476.1 Loans and advances to customers 24,117.1 22,018.9 Hedge accounting adjustment (8.4) 86.8 Derivative financial instruments 191.2 279.6 Fixed and other assets 66.0 72.4 Total assets 28,253.3 26,933.8 Liabilities Shares 21,311.7 20,110.5 Borrowings 5,438.5 5,050.1 Hedge accounting adjustment 89.5 240.4 Derivative financial instruments 213.6 411.2 Other liabilities 85.3 89.6 Subordinated liabilities 58.2 58.1 Subscribed capital 161.5 161.4 Total liabilities 27,358.3 26,121.3 Equity Reserves 895.0 812.5 Total liabilities and equity 28,253.3 26,933.8 2013 2012(i) Group Cash Flow Statement GBP m GBP m Cash flows from operating activities (609.2) (1,770.3) Cash flows from investing activities 524.4 537.7 Cash flows from financing activities 279.8 1,131.0 Net increase/(decrease) in cash 195.0 (101.6) Cash and cash equivalents at start of period 1,876.6 1,978.2 Cash and cash equivalents at end of period 2,071.6 1,876.6 2013 % 2012(i) % Key Ratios Asset growth 4.9 10.0 Growth in loans and advances to customers 9.5 14.4 Net interest margin 0.92 0.73 Management expenses to mean assets 0.39 0.38 Core tier 1 capital ratio 24.3 23.6 (i) Restated following the implementation of International Financial Reporting Interpretations Committee (IFRIC) 21 Levies
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it m...
Feb. 25, 2017 06:00 PM EST Reads: 7,679
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Feb. 25, 2017 05:45 PM EST Reads: 2,209
When you focus on a journey from up-close, you look at your own technical and cultural history and how you changed it for the benefit of the customer. This was our starting point: too many integration issues, 13 SWP days and very long cycles. It was evident that in this fast-paced industry we could no longer afford this reality. We needed something that would take us beyond reducing the development lifecycles, CI and Agile methodologies. We made a fundamental difference, even changed our culture...
Feb. 25, 2017 05:45 PM EST Reads: 2,929
Updating DevOps to the latest production data slows down your development cycle. Probably it is due to slow, inefficient conventional storage and associated copy data management practices. In his session at @DevOpsSummit at 20th Cloud Expo, Dhiraj Sehgal, in Product and Solution at Tintri, will talk about DevOps and cloud-focused storage to update hundreds of child VMs (different flavors) with updates from a master VM in minutes, saving hours or even days in each development cycle. He will also...
Feb. 25, 2017 05:15 PM EST Reads: 2,676
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
Feb. 25, 2017 05:00 PM EST Reads: 1,515
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
Feb. 25, 2017 05:00 PM EST Reads: 2,915
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Feb. 25, 2017 04:45 PM EST Reads: 1,734
Some people worry that OpenStack is more flash then substance; however, for many customers this could not be farther from the truth. No other technology equalizes the playing field between vendors while giving your internal teams better access than ever to infrastructure when they need it. In his session at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will talk through some real-world OpenStack deployments and look into the ways this can benefit customers of all sizes....
Feb. 25, 2017 04:30 PM EST Reads: 1,447
SYS-CON Events announced today that Addteq will exhibit at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Addteq is one of the top 10 Platinum Atlassian Experts who specialize in DevOps, custom and continuous integration, automation, plugin development, and consulting for midsize and global firms. Addteq firmly believes that automation is essential for successful software releases. Addteq centers its products an...
Feb. 25, 2017 04:30 PM EST Reads: 344
In his session at @ThingsExpo, Sudarshan Krishnamurthi, a Senior Manager, Business Strategy, at Cisco Systems, will discuss how IT and operational technology (OT) work together, as opposed to being in separate siloes as once was traditional. Attendees will learn how to fully leverage the power of IoT in their organization by bringing the two sides together and bridging the communication gap. He will also look at what good leadership must entail in order to accomplish this, and how IT managers ca...
Feb. 25, 2017 04:15 PM EST Reads: 1,815
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain.
Feb. 25, 2017 04:15 PM EST Reads: 1,768
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...
Feb. 25, 2017 03:30 PM EST Reads: 2,488
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
Feb. 25, 2017 03:30 PM EST Reads: 1,586
Building a cross-cloud operational model can be a daunting task. Per-cloud silos are not the answer, but neither is a fully generic abstraction plane that strips out capabilities unique to a particular provider. In his session at 20th Cloud Expo, Chris Wolf, VP & Chief Technology Officer, Global Field & Industry at VMware, will discuss how successful organizations approach cloud operations and management, with insights into where operations should be centralized and when it’s best to decentraliz...
Feb. 25, 2017 03:15 PM EST Reads: 2,001
TechTarget storage websites are the best online information resource for news, tips and expert advice for the storage, backup and disaster recovery markets. By creating abundant, high-quality editorial content across more than 140 highly targeted technology-specific websites, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase inte...
Feb. 25, 2017 02:30 PM EST Reads: 1,740