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Newgen Positioned in Gartner's "Critical Capabilities for Case Management Frameworks" Report

Evaluation based on Critical Capabilities and 'Use Cases'

MCLEAN, Virginia, February 28, 2014 /PRNewswire/ --



Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management, Customer Communication Management (CCM) and Case Management solutions, today announced that it has received an "Excellent" rating for overall product viability in Gartner's 'Critical Capabilities for Case Management' Report. The February 12, 2014 report evaluates solution providers against 11 critical capabilities, and across four use cases. Gartner recommends that users consider the set of critical capabilities as some of the most important criteria for acquisition decisions.

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"We believe Newgen's ranking in the Critical Capabilities for Case Management report is a testament to our ability to provide innovative solutions that help improve overall productivity of businesses," said Diwakar Nigam, Founder and CEO, Newgen Software. "We are excited about this evaluation as we continue to draw on our expertise in delivering solutions that leverage the latest technologies to help organizations address their ever-evolving business needs." 

According to Gartner, "Case management solutions treat a 'case' as the primary aspect of work to be managed to a successful outcome; workflow is secondary." The report suggests, "Case management frameworks built on BPM suites offer an alternative to specialty applications and custom coding to help solution architects and business process directors implement case management solutions."

Built on its robust BPM and ECM platforms, Newgen's Case Management suite offers strong document management, imaging, scanning, records management, and workflow capabilities. The Newgen solution encompasses Investigative Case Management, Service Request Management, and Incident Management scenarios covering processes such as Loan/Mortgage Origination, Claims Processing, Customer On-boarding, Customer Service, Grant Management, Customer Complaints & Grievances.Winner of the coveted WfMC Awards for Excellence in Adaptive Case Management, the Newgen solution has helped leading global organizations to transform their businesses. Newgen's Case Management clients include HSBC, DSIR, WellCare, ICICI Bank, Coca Cola, Ecobank, and Abu Dhabi Commercial Bank among others.

About Newgen: http://www.newgensoft.com

Note:  Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact: Asif Khan
Email : [email protected]
Tel : +1-703-749-2855, +1-703-439-0703

SOURCE Newgen Software Inc.

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