|By Viola Allen||
|March 1, 2014 07:54 AM EST||
CRM or Customer Relationship Management is a business strategy that a company deploys for managing its interactions with its existing and would-be customers. CRM enables businesses to:
- Have a better understanding of their customers
- Retain the existing customers through better services
- Draw new customers
- Significantly reduce the expenses encountered in customer management
- Gain more contracts
- Magnify the productivity
Businesses have been a witness to how rapidly customer dealing has been changing over many years. Earlier businesses had to face a stiff competition in order to get new clients but now they face competition even in retaining the existing clients. This is the point where Customer Relationship Management comes into play.
You would have realized that everything these days is moving on the cloud. Whether it a business data, or a crucial software, or anti-viruses, or books, everything is there on the cloud. It would be highly profitable for the businesses if they move their CRM on the cloud. Here are some reasons to prove that the combination of CRM and cloud is worth million dollars.
1. Let's you save a lot of money
One of the most important advantages that cloud hosting yields is that it lets its users save money. In fact, the amount of money that cloud lets its users save is not at all possible with any other method or technology. It is not possible and affordable for every organization to manage an on-site server to deal with CRM. Cloud hosting reduces this unnecessary expenditure and lets small organizations encounter the operational cost only, which is much more affordable for the business.
2. Improved accessibility of your Information
With the conventional mode of working, it is not possible for you to access the crucial information related to your company if you are out on a vacation, or if you are travelling, or if you are exercising in a gym. In such situations where you cannot access important data, it is almost impossible to close a deal. In such circumstances, you are at a big loss. However, cloud eradicates such situations. Cloud allows its users to access the stored information and applications from any corner of the world; all they require is a good internet connection.
3. Let's you set a prompt reminder
There are a number of businesses which promise to deliver their product to the customers after a fixed amount of time and on a due date. Businesses who work this way would have at least once witnessed such situations where they would have failed to make the delivery on time. In most of these situations, failure to make the delivery on time results because the responsible authority forgets to contact the customer. If you adopt the cloud, all such issues would be eradicated. Cloud lets you set reminders in order to keep you updated with the delivery dates. With such a system, you will always win the hearts of your customers as anything delivered timely helps you to stay ahead of your counterparts.
4. Let's you save time
CRM software hosted on the cloud is very instantaneous to work with and hence, helps in saving a lot of time. You do not require a costly and complicated hardware or employ a team of IT experts in order to run the hosted software. Besides this, it is quite easy to quick-fix the issues, if any, through various troubleshooting measures which are generally provided by the service vendor. You do not need to sit and wait for the IT team to resolve the issues. You save a lot of time as a single phone call of yours to the vendor would activate him to sort out the issues.
5. Enables you to streamline the workflow
CRM software based on the cloud enables you to delegate the work in your organization in a very efficient way. This simply helps in streamlining the workflow. If you are not using the cloud yet, you would have realized that a sales call is routed to a number of people, thus wasting the time of those who are not responsible to the call. With a cloud-based setup, call reaches the specific destination and saves the time of each and every one working in the enterprise. This is how the workflow is streamlined in the organization by the adoption of cloud hosted CRM software.
Thus, it is more or less becoming a necessity for the businesses to adopt the cloud hosted CRM. If you are still not planning to join this uprising venture, then you are at loss, both in terms of capital as well as services.
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
Apr. 24, 2017 03:00 PM EDT Reads: 1,817
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Apr. 24, 2017 02:45 PM EDT Reads: 487
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Apr. 24, 2017 02:15 PM EDT Reads: 1,023
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
Apr. 24, 2017 01:45 PM EDT Reads: 378
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
Apr. 24, 2017 01:30 PM EDT Reads: 512
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, New York, and 21st International Cloud Expo, which will take place in November in Silicon Valley, California.
Apr. 24, 2017 01:15 PM EDT Reads: 2,110
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Apr. 24, 2017 12:45 PM EDT Reads: 534
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain.
Apr. 24, 2017 12:00 PM EDT Reads: 2,368
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
Apr. 24, 2017 12:00 PM EDT Reads: 2,078
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTred processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
Apr. 24, 2017 11:45 AM EDT Reads: 2,607
Did you know that you can develop for mainframes in Java? Or that the testing and deployment can be automated across mobile to mainframe? In his session at @DevOpsSummit at 20th Cloud Expo, Vaughn Marshall, Sr. Principal Product Owner at CA Technologies, will discuss and demo how increasingly teams are developing with agile methodologies using modern development environments and automating testing and deployments, mobile to mainframe.
Apr. 24, 2017 11:30 AM EDT Reads: 1,007
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Apr. 24, 2017 11:00 AM EDT Reads: 454
Developers want to create better apps faster. Static clouds are giving way to scalable systems, with dynamic resource allocation and application monitoring. You won't hear that chant from users on any picket line, but helping developers to create better apps faster is the mission of Lee Atchison, principal cloud architect and advocate at New Relic Inc., based in San Francisco. His singular job is to understand and drive the industry in the areas of cloud architecture, microservices, scalability ...
Apr. 24, 2017 11:00 AM EDT Reads: 3,282
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
Apr. 24, 2017 10:30 AM EDT Reads: 409
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Apr. 24, 2017 10:15 AM EDT Reads: 4,759