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SAIB Bank Makes 24x7 Branch Banking Available to Customers with Video Teller ATMs
|By Business Wire
|March 3, 2014 08:02 AM EST
Investment Bank (SAIB), a prominent financial institution in Saudi
Arabia, will better serve customers with a number of new ATMs with video
technology from NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
APTRA Interactive Teller will allow customers to complete over 95
percent of typical branch transactions right at the ATM, 24 hours a day,
with the assistance of a live, remote teller.
Supporting SAIB’s goal to be Saudi Arabia’s financial partner of choice,
NCR will also deliver the country’s first, most advanced NCR SelfServ
dual cash deposit ATMs that are highly configurable and offer a unique
dual deposit ATM, making it one of the highest capacity ATMs in the
industry. NCR SelfServ ATMs allow the bank to better serve its
customers, especially its business customers, who prefers to make bulk
deposits at the ATM beyond banking hours. NCR SelfServ runs on NCR APTRA
AANDC software platform which seamlessly integrates a suite of the
industry’s most trusted applications and management tools to make every
day banking transactions easy.
Configured with ‘scalable cheques processing module’ (SCPM), NCR APTRA
Interactive Teller can accept and process cheques, while also enabling
the remote teller to immediately cash cheques for customers from
anywhere, at any time. As part of the agreement, NCR will provide
software application development, system analysis, support services and
related training programs.
Mr. Suliman Al-Obaid, General Manager, Information Technology and Shared
Services said, “SAIB has always made technology investments in proven
innovative technologies as part of our Information Technology strategy.
Investment in our customers’ branch automated services is a visionary
step to make the banking experience in Saudi Arabia more convenient and
easier than it has ever been before. I am fully confident that our new
FLEX BankPoint concept will truly change the way our customers
experience banking. Customer engagement is a key strategy and the focal
point of everything we do. We want our customers to enjoy banking with
us across all channels as we transform our branch experience in order to
be The Bank of choice.”
Further, by making counter-based transactions available 24 hours a day,
consumers and businesses can bank at a time that suits them, rather than
when the branch is open. By effectively extending branch hours around
the clock, NCR dual deposit ATMs further reduce queues and waiting time
when the branch is open.
“SAIB is leading the way when it comes to implementing new solutions
with a major impact on enhancing the consumer experience. NCR is proud
to partner with SAIB to introduce innovative technologies and software
solutions that not only allows SAIB customers to execute branch banking
transactions 24/7, but also helps to reduce queues at the branch
allowing more face-time for tellers with the customers,” said Wael
Elaawar, managing director, NCR Saudi and North Gulf.
APTRA Interactive Teller offers more services than can be conducted on
an ATM or other self-service devices. For instance, customers can
perform secure transactions, as the remote teller provides customers
access to cash in their accounts in amounts over the standard ATM daily
cash withdrawal limits. An internal study done by NCR showed that
implementation of NCR’s Video Interactive Teller resulted in a 33
percent reduction in transaction time and the cost-per-transaction is 40
percent more economical compared to a branch teller transaction.
The Saudi Investment Bank (SAIB) is a Saudi Arabian joint stock company
established in 1976. SAIB’s shareholders include JP Morgan Chase, Mizuho
Corporate Bank, Saudi institutions and nationals. Apart from traditional
wholesale, retail and commercial banking products, SAIB finances
government and private industrial sectors and trade finance products for
facilitating imports and growing Saudi exports.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
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