|By Business Wire||
|March 3, 2014 10:32 AM EST||
Rootstock Software®, the leader in cloud manufacturing, distribution and supply chain applications, announced that CSG Ltd, headquartered in Brisbane, QLD, Australia, has selected Rootstock software as a key part of CSG’s IT Transformation initiative. CSG is creating a single enterprise technology platform solution for the entire business, based on salesforce1. This new platform will manage CSG sales, service, and supply chain, along with feeds to existing financial systems. CSG’s total IT Transformation initiative will empower the company to provide instantaneous information to hundreds of staff at any level of the organization, from an executive analyzing and monitoring key sales/service metrics to a customer service manager communicating real time with a customer on a service case. Field service technicians will perform scheduled jobs and mobile transactions from dispatch in the field combined with materials and services provided at the customer’s site.
“This is yet another example of Cloud ERP moving up market and supporting the ERP initiatives of larger corporations,” emphasizes Patrick Garrehy, CEO and founder of Rootstock. “When fully implemented, there will be hundreds of users working with the Rootstock software. Being 100 percent native on Salesforce provides great opportunities to companies such as CSG to embrace a fully functional Cloud ERP that embodies the power and depth of larger on-premise ERPs with the flexibilities that only the Cloud can provide.”
Salesforce1’s Sales and Service Cloud world class applications will be the base of CSG’s customer sales opportunity and customer service case interaction. Field Service, Subscription/Leasing Billing and Commissions are part of the initial phase of the overall IT Transformation initiative, provided by the group of selected Salesforce1 platform applications.
Sales opportunities and Service cases will automatically become Rootstock demand orders for customer order fulfillment. Rootstock planning, inventory and warehouse management will plan and optimize movements of supply chain materials to satisfy replenishment signals from regional branches and field technicians. Rootstock will manage supplier purchase orders for customer and service level demand requirements. Rootstock’s 100 percent native Salesforce1 application will also be a key element of CSG Ltd’s Configure-Price-Quote (CPQ) process, Product Catalogue management and Contract Entitlement compliance.
About Rootstock Software
Rootstock Software® is a proven provider of powerful and nimble manufacturing, distribution and supply chain solutions built and deployed on the Salesforce Platform (the world’s #1 cloud computing platform). The Rootstock solutions enable real-time management of manufacturing, distribution and supply chain operations from front to back, anytime and anywhere. The company’s manufacturing, distribution and supply chain apps integrate “out of the box” with Sales Cloud by salesforce.com and with FinancialForce Accounting. With unparalleled executive experience in manufacturing and distribution software and an established base of installed and implemented cloud customers, Rootstock offers a better and more reliable way to plan and execute required activities, deliver essential information to all parts of the organization and improve timely and informed business decision making. The Rootstock apps also provide the control and visibility required to elevate the total performance of manufacturing, distribution and supply chain operations. Rootstock is available on the AppExchange by salesforce.com, the world’s most popular marketplace for business apps. To learn more, please follow Rootstock on Twitter @RootstockMFG, visit our Facebook page http://www.facebook.com/RootstockSoftware or visit http://www.rootstock.com.
CSG is a publicly listed company on the Australian Securities Exchange (ASX: CSV) that provides print and managed services, enterprise solutions and finance across Australia and New Zealand.
In the Australian market place, CSG has established a recognized brand for the supply and service of multi-function devices in the small to medium enterprise sector as well as across state and federal government. In the New Zealand market, CSG owns and operates as the Konica Minolta brand and is one of the largest suppliers of sales and service to the corporate, government and commercial market place.
In New Zealand, CSG Business Solutions is the exclusive distributor of Konica Minolta multi-function devices and printers and provides long-term maintenance service agreements, positioning it as one of the largest participants in this sector in the New Zealand market.
A growing division within CSG is the Enterprise Solutions division. This team provides managed print solutions to tier one and government sectors. The business is supported by a finance business which provides finance solutions to customers.
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