Click here to close now.


News Feed Item

PruittHealth Centers Receive 2014 Customer Experience Awards from Pinnacle Quality Insight

NORCROSS, Ga., March 3, 2014 /PRNewswire/ -- PruittHealth is proud to announce that twenty-nine of its health care centers received the Pinnacle Quality Insight 2014 Customer Service Experience Award™. Qualifying for these awards displays a continued dedication to providing best in class healthcare services.

PruittHealth Logo

The following PruittHealth Centers have been recognized:

  • Georgia War Veterans Home
  • Heritage Healthcare at High Point
  • Heritage Healthcare at Taylor Place
  • Heritage Healthcare at The Pines
  • Heritage Healthcare of Farmville
  • Heritage Healthcare of Pickens
  • North Carolina State Veterans Home – Black Mountain
  • North Carolina State Veterans Home – Fayetteville
  • North Carolina State Veterans Home – Kinston
  • North Carolina State Veterans Home – Salisbury
  • Parkwood Development Center
  • The Oaks at Bethany
  • The Oaks at Peake
  • The Oaks at Town Center
  • The Oaks at Whitaker Glen
  • The Oaks of Carrollton
  • UniHealth Post-Acute Care – Barnwell
  • UniHealth Post-Acute Care – Blythewood
  • UniHealth Post-Acute Care – Columbia
  • UniHealth Post-Acute Care – Elkin
  • UniHealth Post-Acute Care – Low Country
  • UniHealth Post-Acute Care – Moncks Corner
  • UniHealth Post-Acute Care – North Augusta
  • UniHealth Post-Acute Care – Oakwood
  • UniHealth Post-Acute Care – Orangeburg
  • UniHealth Post-Acute Care – Rock Hill
  • UniHealth Post-Acute Care – Santa Rosa
  • UniHealth Post-Acute Care – Tanglewood
  • UniHealth Post-Acute Care – Bamberg

Throughout its 44 year history, PruittHealth has always believed that excellent customer service in the cornerstone to a great organization. Since 2012, a select number of skilled nursing and rehabilitation centers within the PruittHealth family of providers began using Pinnacle as part of the organization's ongoing effort to enhance quality and customer satisfaction. Throughout that time, customers and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate their experience in specific categories. This resulted in five Pinnacle Awards in 2013, and led the organization to expand the use of this powerful measurement tool even further.  

"PruittHealth has always encouraged open communication methods believing that transparency can lead to a superior quality health care setting for our patients," says Neil L. Pruitt, Jr., Chairman and Chief Executive Officer. "We hope that by continuing to utilize Pinnacle we will gain further insight as to exactly what our customers' experiences are like and how we can better serve their needs. We are extremely proud of those centers who have been awarded for their excellent customer service"

Every month, the results of these interviews are gathered and compared in order to gain a better understanding of the customers' requests, and make improvements when necessary.  By qualifying for the Pinnacle Customer Experience Award™, the centers listed have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with over 15 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and has worked with over 1,100 clients in 47 states, Canada and Puerto Rico.

About PruittHealth

Since 1969, PruittHealth has been providing high quality health care services throughout the Southeastern United States. The family of providers is well known for its holistic model of care, as well as its proactive performance improvement programs, and its continuous commitment to caring and to quality.  The PruittHealth family owns and operates hundreds of locations, and touches the lives of more than 24,000 patients each day throughout Florida, Georgia, North Carolina, and South Carolina. Care is provided to customers by way of skilled nursing centers, home health and hospice agencies, assisted living and independent living communities. PruittHealth also provides institutional pharmacy and medical supply services, and programs in rehabilitation, nutrition, adult day care, and care management. For more information please visit:

Logo -

SOURCE PruittHealth

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of...
Saviynt Inc. has announced the availability of the next release of Saviynt for AWS. The comprehensive security and compliance solution provides a Command-and-Control center to gain visibility into risks in AWS, enforce real-time protection of critical workloads as well as data and automate access life-cycle governance. The solution enables AWS customers to meet their compliance mandates such as ITAR, SOX, PCI, etc. by including an extensive risk and controls library to detect known threats and b...
SYS-CON Events announced today that Spirent Communications, the leader in testing navigation and positioning systems, will exhibit at SYS-CON's @DevOpsSummit Silicon Valley, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Spirent Communications enables innovations in communications technologies that help connect people. Whether it is service provider, data centers, enterprise IT networks, mobile communications, connected vehicles or the Inte...
DevOps and Continuous Delivery software provider XebiaLabs has announced it has been selected to join the Amazon Web Services (AWS) DevOps Competency partner program. The program is designed to highlight software vendors like XebiaLabs who have demonstrated technical expertise and proven customer success in DevOps and specialized solution areas like Continuous Delivery. DevOps Competency Partners provide solutions to, or have deep experience working with AWS users and other businesses to help t...
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, will look at di...
Between the compelling mockups and specs produced by analysts, and resulting applications built by developers, there exists a gulf where projects fail, costs spiral, and applications disappoint. Methodologies like Agile attempt to address this with intensified communication, with partial success but many limitations. In his session at DevOps Summit, Charles Kendrick, CTO and Chief Architect at Isomorphic Software, will present a revolutionary model enabled by new technologies. Learn how busine...
SYS-CON Events announced today that Luxoft Holding, Inc., a leading provider of software development services and innovative IT solutions, has been named “Bronze Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Luxoft’s software development services consist of core and mission-critical custom software development and support, product engineering and testing, and technology consulting.
DevOps is gaining traction in the federal government – and for good reasons. Heightened user expectations are pushing IT organizations to accelerate application development and support more innovation. At the same time, budgetary constraints require that agencies find ways to decrease the cost of developing, maintaining, and running applications. IT now faces a daunting task: do more and react faster than ever before – all with fewer resources.
“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
JFrog has announced a powerful technology for managing software packages from development into production. JFrog Artifactory 4 represents disruptive innovation in its groundbreaking ability to help development and DevOps teams deliver increasingly complex solutions on ever-shorter deadlines across multiple platforms JFrog Artifactory 4 establishes a new category – the Universal Artifact Repository – that reflects JFrog's unique commitment to enable faster software releases through the first pla...
Developing software for the Internet of Things (IoT) comes with its own set of challenges. Security, privacy, and unified standards are a few key issues. In addition, each IoT product is comprised of at least three separate application components: the software embedded in the device, the backend big-data service, and the mobile application for the end user's controls. Each component is developed by a different team, using different technologies and practices, and deployed to a different stack/...
SYS-CON Events announced today that VividCortex, the monitoring solution for the modern data system, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. The database is the heart of most applications, but it’s also the part that’s hardest to scale, monitor, and optimize even as it’s growing 50% year over year. VividCortex is the first unified suite of database monitoring tools specifically desi...
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Cloud computing delivers on-demand resources that provide businesses with flexibility and cost-savings. The challenge in moving workloads to the cloud has been the cost and complexity of ensuring the initial and ongoing security and regulatory (PCI, HIPAA, FFIEC) compliance across private and public clouds. Manual security compliance is slow, prone to human error, and represents over 50% of the cost of managing cloud applications. Determining how to automate cloud security compliance is critical...