Click here to close now.



Welcome!

News Feed Item

PruittHealth Centers Receive 2014 Customer Experience Awards from Pinnacle Quality Insight

NORCROSS, Ga., March 3, 2014 /PRNewswire/ -- PruittHealth is proud to announce that twenty-nine of its health care centers received the Pinnacle Quality Insight 2014 Customer Service Experience Award™. Qualifying for these awards displays a continued dedication to providing best in class healthcare services.

PruittHealth Logo

The following PruittHealth Centers have been recognized:

  • Georgia War Veterans Home
  • Heritage Healthcare at High Point
  • Heritage Healthcare at Taylor Place
  • Heritage Healthcare at The Pines
  • Heritage Healthcare of Farmville
  • Heritage Healthcare of Pickens
  • North Carolina State Veterans Home – Black Mountain
  • North Carolina State Veterans Home – Fayetteville
  • North Carolina State Veterans Home – Kinston
  • North Carolina State Veterans Home – Salisbury
  • Parkwood Development Center
  • The Oaks at Bethany
  • The Oaks at Peake
  • The Oaks at Town Center
  • The Oaks at Whitaker Glen
  • The Oaks of Carrollton
  • UniHealth Post-Acute Care – Barnwell
  • UniHealth Post-Acute Care – Blythewood
  • UniHealth Post-Acute Care – Columbia
  • UniHealth Post-Acute Care – Elkin
  • UniHealth Post-Acute Care – Low Country
  • UniHealth Post-Acute Care – Moncks Corner
  • UniHealth Post-Acute Care – North Augusta
  • UniHealth Post-Acute Care – Oakwood
  • UniHealth Post-Acute Care – Orangeburg
  • UniHealth Post-Acute Care – Rock Hill
  • UniHealth Post-Acute Care – Santa Rosa
  • UniHealth Post-Acute Care – Tanglewood
  • UniHealth Post-Acute Care – Bamberg

Throughout its 44 year history, PruittHealth has always believed that excellent customer service in the cornerstone to a great organization. Since 2012, a select number of skilled nursing and rehabilitation centers within the PruittHealth family of providers began using Pinnacle as part of the organization's ongoing effort to enhance quality and customer satisfaction. Throughout that time, customers and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate their experience in specific categories. This resulted in five Pinnacle Awards in 2013, and led the organization to expand the use of this powerful measurement tool even further.  

"PruittHealth has always encouraged open communication methods believing that transparency can lead to a superior quality health care setting for our patients," says Neil L. Pruitt, Jr., Chairman and Chief Executive Officer. "We hope that by continuing to utilize Pinnacle we will gain further insight as to exactly what our customers' experiences are like and how we can better serve their needs. We are extremely proud of those centers who have been awarded for their excellent customer service"

Every month, the results of these interviews are gathered and compared in order to gain a better understanding of the customers' requests, and make improvements when necessary.  By qualifying for the Pinnacle Customer Experience Award™, the centers listed have satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with over 15 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and has worked with over 1,100 clients in 47 states, Canada and Puerto Rico.

About PruittHealth

Since 1969, PruittHealth has been providing high quality health care services throughout the Southeastern United States. The family of providers is well known for its holistic model of care, as well as its proactive performance improvement programs, and its continuous commitment to caring and to quality.  The PruittHealth family owns and operates hundreds of locations, and touches the lives of more than 24,000 patients each day throughout Florida, Georgia, North Carolina, and South Carolina. Care is provided to customers by way of skilled nursing centers, home health and hospice agencies, assisted living and independent living communities. PruittHealth also provides institutional pharmacy and medical supply services, and programs in rehabilitation, nutrition, adult day care, and care management. For more information please visit: www.PruittHealth.com.

Logo - http://photos.prnewswire.com/prnh/20140128/CL54202LOGO

SOURCE PruittHealth

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The principles behind DevOps are not new - for decades people have been automating system administration and decreasing the time to deploy apps and perform other management tasks. However, only recently did we see the tools and the will necessary to share the benefits and power of automation with a wider circle of people. In his session at DevOps Summit, Bernard Sanders, Chief Technology Officer at CloudBolt Software, explored the latest tools including Puppet, Chef, Docker, and CMPs needed to...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
Advances in technology and ubiquitous connectivity have made the utilization of a dispersed workforce more common. Whether that remote team is located across the street or country, management styles/ approaches will have to be adjusted to accommodate this new dynamic. In his session at 17th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., focused on the challenges of managing remote teams, providing real-world examples that demonstrate what works and what do...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
With microservices, SOA and distributed architectures becoming more popular, it is becoming increasingly harder to keep track of where time is spent in a distributed application when trying to diagnose performance problems. Distributed tracing systems attempt to address this problem by following application requests across service boundaries, persisting metadata along the way that provide context for fine-grained performance monitoring.
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...