|By Business Wire||
|March 4, 2014 06:01 AM EST||
Discovia, a leading global provider of eDiscovery services to corporations and law firms, achieved a 99.65 percent error-free service delivery rate for all clients in 2013. The company is continuing to develop additional operations efficiencies including:
- A material increase in data ingestion and processing capacity
- Faster data processing via automated workflows and development of custom middleware
- A reduction in errors through dramatically fewer human touches
- Consistent prediction and prevention of errors with improved early warning systems, metrics and controls
“We’ve seen a healthy evolution of our quality systems over the years, and know that our clients appreciate our disciplined approach to improving eDiscovery processes and tools. While other service providers have access to many of the same technologies, we make the extra effort to better integrate the various tools, put efficient and documented processes in place, and employ an experienced team that truly cares about our clients’ outcomes,” said Discovia VP of Operations Talin Andonians.
To enhance its metrics-driven approach, Discovia proactively manages various elements of quality control – including verification of detailed production specifications and a deliverable verification utility (DVU) to check metadata consistency. Discovia is one of the few companies in the electronic discovery services industry to employ a full-time manager of quality assurance.
Discovia is a leading global provider of electronic discovery services to corporations and law firms handling litigation, internal and ITC investigations, and HSR Second Requests. Services include onsite and remote data collections, data minimization, data processing and hosting, expert application of leading technology-assisted review tools, document review management, and document productions. Through its proprietary processes, highly-automated operation and outstanding talent, Discovia delivers a 99.6 percent accuracy rate, data culling rates of over 95 percent for repeat clients, and a net promoter score of over 60 percent. Discovia is the first eDiscovery services firm to deliver a fixed-price managed service, enabling Fortune 500 corporate legal departments and law firms to gain a world-class eDiscovery function without building it internally. More information is available at 415-392-2900 or www.discovia.com.
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