Welcome!

Blog Feed Post

Broadacres Achieves Real Productivity Gains With 1st Touch Mobile Workforce Systems

Based in Yorkshire, Broadacres Housing Association provides a full range of housing services to over 5600 homes across both rural areas and market towns. The repairs and maintenance operation is a major element of the services provided. By introducing 1st Touch (www.1sttouch.com) mobile workforce software, Broadacres has derived significant and quantifiable productivity benefits for its repairs operation.

As delivering the highest possible levels of service is the key priority at Broadacres, a decision was taken three years ago to bring the repairs service in-house. This afforded Broadacres the opportunity to look for a mobile solution that could support the work of their responsive repairs operatives in the field. In doing so, Broadacres foresaw real opportunities, to obtain significant efficiencies from using mobile software. This led to a comprehensive review of the market to evaluate the solutions available. The outcome was a decision to go with 1st Touch mobile workforce software.

As Chris Fawcett ICT manager at Broadacres says, "After a review of the market we chose 1st Touch as they had an existing integration with Aareon, the Housing Management system that we use. In addition, whilst our Head Office is in Northallerton, we also have stock in Hambleton, Darlington, Harrogate, Ryedale, Scarborough, Selby, York, Leeds, Redcar and Cleveland. So, with our stock spread over such a large territory, including many rural areas, we needed to find an offline solution. 1st Touch proved ideal here as they have a Smart Airtime feature that only sends information in short encrypted bursts when a signal is available.

"We also needed it to be an enterprise mobile solution; one that was scalable across the full range of services we deliver. 1st Touch was available with a wide range of modules on an Enterprise license basis so in effect it ticked all these boxes and was therefore the system that we decided to implement in support of our repairs operatives."

Since 'go live', the system has worked well in practice. As Tom Gallafant Business Analyst at Broadacres notes, "1st Touch has worked well in practice. Currently, we use the Windows mobile version of the software running on an MC65 device from Motorola. In the future, we are looking at extending our use of 1st Touch to include its multiplatform device capabilities so that we can also use the system with iPhones, iPads as well as Android devices.

"As 1st Touch integrates seamlessly with our Aareon Housing Management system, we are able to create repairs orders easily. These are then passed through to our scheduling system and directed to the operatives wherever they may be either around the area or at home supporting our out of hours commitment. Overall, with the new system, we have saved a great deal in terms of fuel usage and on vehicle maintenance. In addition, 1st Touch helps us in the rural communities as it enables the operatives to carry on working whether or not there is a data signal. 1st Touch also helps us to push our working practices as it allows us to fill out customer surveys directly with the tenant on the doorstep and for gas and electrical operatives to send back data to fill in certificates."

Katherine Proctor, Repairs Manager of Broadacres Housing Association is ideally placed to see the benefits delivered by the system in the field. She notes, "1st Touch software has had a positive impact on the delivery of the services we provide. In short, the system allows us to have greater visibility of what the operatives are working on and their performance. So by monitoring their information, we are able to capture a lot of KPIs such as the 'number of first time fixes' or where there was no access possible.

"The software also allows us to have an automatic link with Jewsons for ordering materials. The operatives carry a given amount of van stock which is listed on their PDAs. When they require replenishment, they can place an order through the PDA which goes automatically to Jewsons who have the goods ready for collection next time the operative is passing the branch."

Overall, the most quantifiable benefit at Broadacres has been in terms of increased productivity. As Katherine Proctor notes, "The biggest benefit is raised productivity. Since the 1st Touch system went live, the number of jobs performed by each operative has increased in some areas from 4.5 jobs a day to 6.5 jobs per day. This has improved our overall efficiency significantly."

Broadacres is looking at ways it can expand the use of 1st Touch mobile software to other areas of the business. As Chris Fawcett explains, "With the success of 1st Touch in Repairs and Asset Management and having an enterprise agreement in place, we are now looking at the other modules available to us for use across the range of services we deliver in housing. These include tenancy management, estate management and anti-social behaviour management modules. In addition, benefit welfare is a big challenge for the organisation and it's important to meet the customers and understand their needs; so having a mobile solution in the housing services and income management side of the organisation is going to be really important."

Robert Dent CEO of 1st Touch believes that Broadacres has put the needs of tenants first throughout its commitment to mobile technology. In his view, "It's rewarding to see a Housing Association drive its commitment to service quality so effectively. By increasing the number of jobs per day so significantly, it not only boosts efficiency gains and productivity but it raises the levels of service delivered to the tenants. In effect then it's a win win situation.

"We are also encouraged to note that Broadacres management are assessing other ways in which the software can enhance the services they provides to tenants. This highly professional commitment to quality is an excellent example of best practice and we look forward to working with them closely as they develop and evolve their use of mobile technology."

A video casestudy of 1st Touch and Broadacres can be downloaded at:
http://www.1sttouch.com/downloads/cat_view/27-video.html

Ends

Note to Editors: About 1st Touch (www.1sttouch.com)
Southampton based 1st Touch, a subsidiary of Aareon AG (www.aareon.com), has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system's acclaimed 'Smart Airtime' feature where 'airtime' is minimised and the system is always available with or without 'airtime'. The system's flexibility through simple customer control over forms creation and amendment is also widely acclaimed. There is Integration to multiple back office and other enterprise software applications, so that data is entered only once.

With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise.

To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards.

1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android.

For further information on 1st Touch please contact:

Cherry Rance
1st Touch
02380 111206.
[email protected]
www.1sttouch.com

or

Leigh Richards
The Right Image PR & Marketing Group
07758 372527
[email protected]
www.therightimage.co.uk

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

Latest Stories
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, will provide a fun and simple way to introduce Machine Leaning to anyone and everyone. Together we will solve a machine learning problem and find an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intellige...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, will describe how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launchi...
The session is centered around the tracing of systems on cloud using technologies like ebpf. The goal is to talk about what this technology is all about and what purpose it serves. In his session at 21st Cloud Expo, Shashank Jain, Development Architect at SAP, will touch upon concepts of observability in the cloud and also some of the challenges we have. Generally most cloud-based monitoring tools capture details at a very granular level. To troubleshoot problems this might not be good enough.
As popularity of the smart home is growing and continues to go mainstream, technological factors play a greater role. The IoT protocol houses the interoperability battery consumption, security, and configuration of a smart home device, and it can be difficult for companies to choose the right kind for their product. For both DIY and professionally installed smart homes, developers need to consider each of these elements for their product to be successful in the market and current smart homes.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In their Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, and Mark Lav...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Cloud Expo, Inc. has announced today that Andi Mann and Aruna Ravichandran have been named Co-Chairs of @DevOpsSummit at Cloud Expo Silicon Valley which will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. "DevOps is at the intersection of technology and business-optimizing tools, organizations and processes to bring measurable improvements in productivity and profitability," said Aruna Ravichandran, vice president, DevOps product and solutions marketing...
The dynamic nature of the cloud means that change is a constant when it comes to modern cloud-based infrastructure. Delivering modern applications to end users, therefore, is a constantly shifting challenge. Delivery automation helps IT Ops teams ensure that apps are providing an optimal end user experience over hybrid-cloud and multi-cloud environments, no matter what the current state of the infrastructure is. To employ a delivery automation strategy that reflects your business rules, making r...
Digital transformation is changing the face of business. The IDC predicts that enterprises will commit to a massive new scale of digital transformation, to stake out leadership positions in the "digital transformation economy." Accordingly, attendees at the upcoming Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA, Oct 31-Nov 2, will find fresh new content in a new track called Enterprise Cloud & Digital Transformation.
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software. They hope to capture value from emerging technologies such as IoT, SDN, and AI. Ultimately, irrespective of the vertical, it is about deriving value from independent software applications participating in an ecosystem as one comprehensive solution. In his session at @ThingsExpo, Kausik Sridhar, founder and CTO of Pulzze Systems, will discuss how given the magnitude of today's applicati...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.